function prepareInputForUpdate($input)
{
global $LANG, $CFG_GLPI;
// Get ticket : need for comparison
$this->getFromDB($input['id']);
if (isset($input["date"]) && empty($input["date"])) {
unset($input["date"]);
}
if (isset($input["closedate"]) && empty($input["closedate"])) {
unset($input["closedate"]);
}
if (isset($input["solvedate"]) && empty($input["solvedate"])) {
unset($input["solvedate"]);
}
// check mandatory fields
if ($CFG_GLPI["is_ticket_title_mandatory"] && isset($input['name'])) {
$title = trim($input['name']);
if (empty($title)) {
addMessageAfterRedirect($LANG['tracking'][6], false, ERROR);
unset($input['name']);
}
}
if ($CFG_GLPI["is_ticket_content_mandatory"] && isset($input['content'])) {
$content = trim($input['content']);
if (empty($content)) {
addMessageAfterRedirect($LANG['tracking'][7], false, ERROR);
unset($input['content']);
}
}
// Security checks
if (is_numeric(getLoginUserID(false)) && !haveRight("assign_ticket", "1")) {
if (isset($input["_ticket_assign"]) && isset($input['_ticket_assign']['_type']) && $input['_ticket_assign']['_type'] == 'user') {
// must own_ticket to grab a non assign ticket
if ($this->countUsers(self::ASSIGN) == 0) {
if (!haveRight("steal_ticket", "1") && !haveRight("own_ticket", "1") || !isset($input["_ticket_assign"]['users_id']) || $input["_ticket_assign"]['users_id'] != getLoginUserID()) {
unset($input["_ticket_assign"]);
}
} else {
// Can not steal or can steal and not assign to me
if (!haveRight("steal_ticket", "1") || !isset($input["_ticket_assign"]['users_id']) || $input["_ticket_assign"]['users_id'] != getLoginUserID()) {
unset($input["_ticket_assign"]);
}
}
}
// No supplier assign
if (isset($input["suppliers_id_assign"])) {
unset($input["suppliers_id_assign"]);
}
// No group
if (isset($input["_ticket_assign"]) && isset($input['_ticket_assign']['_type']) && $input['_ticket_assign']['_type'] == 'group') {
unset($input["_ticket_assign"]);
}
}
if (is_numeric(getLoginUserID(false)) && !haveRight("update_ticket", "1")) {
$allowed_fields = array('id');
if ($this->canApprove() && isset($input["status"])) {
$allowed_fields[] = 'status';
}
// for post-only with validate right
$ticketval = new TicketValidation();
if (TicketValidation::canValidate($this->fields['id']) || $ticketval->canCreate()) {
$allowed_fields[] = 'global_validation';
}
// Manage assign and steal right
if (haveRight('assign_ticket', 1) || haveRight('steal_ticket', 1)) {
$allowed_fields[] = '_ticket_assign';
}
if (haveRight('assign_ticket', 1)) {
$allowed_fields[] = 'suppliers_id_assign';
}
// Can only update initial fields if no followup or task already added
if ($this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0 && $this->isUser(self::REQUESTER, getLoginUserID())) {
$allowed_fields[] = 'content';
$allowed_fields[] = 'urgency';
$allowed_fields[] = 'ticketcategories_id';
$allowed_fields[] = 'itemtype';
$allowed_fields[] = 'items_id';
$allowed_fields[] = 'name';
}
if ($this->canSolve()) {
$allowed_fields[] = 'ticketsolutiontypes_id';
$allowed_fields[] = 'solution';
}
foreach ($allowed_fields as $field) {
if (isset($input[$field])) {
$ret[$field] = $input[$field];
}
}
$input = $ret;
}
// Manage fields from auto update : map rule actions to standard ones
if (isset($input['_auto_update'])) {
if (isset($input['_users_id_assign'])) {
$input['_ticket_assign']['_type'] = 'user';
$input['_ticket_assign']['users_id'] = $input['_users_id_assign'];
}
if (isset($input['_groups_id_assign'])) {
$input['_ticket_assign']['_type'] = 'group';
$input['_ticket_assign']['groups_id'] = $input['_groups_id_assign'];
}
if (isset($input['_users_id_requester'])) {
$input['_ticket_requester']['_type'] = 'user';
$input['_ticket_requester']['users_id'] = $input['_users_id_requester'];
}
if (isset($input['_groups_id_requester'])) {
$input['_ticket_requester']['_type'] = 'group';
$input['_ticket_requester']['groups_id'] = $input['_groups_id_requester'];
}
if (isset($input['_users_id_observer'])) {
$input['_ticket_observer']['_type'] = 'user';
$input['_ticket_observer']['users_id'] = $input['_users_id_observer'];
}
if (isset($input['_groups_id_observer'])) {
$input['_ticket_observer']['_type'] = 'group';
$input['_ticket_observer']['groups_id'] = $input['_groups_id_observer'];
}
}
if (isset($input['_link'])) {
$ticket_ticket = new Ticket_Ticket();
if (!empty($input['_link']['tickets_id_2']) && $ticket_ticket->can(-1, 'w', $input['_link'])) {
if ($ticket_ticket->add($input['_link'])) {
$input['_forcenotif'] = true;
}
}
}
if (isset($input['_ticket_requester'])) {
if (isset($input['_ticket_requester']['_type'])) {
$input['_ticket_requester']['type'] = self::REQUESTER;
$input['_ticket_requester']['tickets_id'] = $input['id'];
switch ($input['_ticket_requester']['_type']) {
case "user":
if (isset($input['_ticket_requester']['alternative_email']) && $input['_ticket_requester']['alternative_email'] && !NotificationMail::isUserAddressValid($input['_ticket_requester']['alternative_email'])) {
addMessageAfterRedirect($LANG['mailing'][111] . ' : ' . $LANG['mailing'][110], false, ERROR);
$input['_ticket_requester']['alternative_email'] = '';
}
if (isset($input['_ticket_requester']['alternative_email']) && $input['_ticket_requester']['alternative_email'] || $input['_ticket_requester']['users_id'] > 0) {
$ticket_user = new Ticket_User();
if ($ticket_user->can(-1, 'w', $input['_ticket_requester'])) {
$ticket_user->add($input['_ticket_requester']);
$input['_forcenotif'] = true;
}
}
break;
case "group":
$group_ticket = new Group_Ticket();
if ($group_ticket->can(-1, 'w', $input['_ticket_requester'])) {
$group_ticket->add($input['_ticket_requester']);
$input['_forcenotif'] = true;
}
break;
}
}
}
if (isset($input['_ticket_observer'])) {
if (isset($input['_ticket_observer']['_type'])) {
$input['_ticket_observer']['type'] = self::OBSERVER;
$input['_ticket_observer']['tickets_id'] = $input['id'];
switch ($input['_ticket_observer']['_type']) {
case "user":
if (isset($input['_ticket_observer']['alternative_email']) && $input['_ticket_observer']['alternative_email'] && !NotificationMail::isUserAddressValid($input['_ticket_observer']['alternative_email'])) {
$input['_ticket_observer']['alternative_email'] = '';
addMessageAfterRedirect($LANG['mailing'][111] . ' : ' . $LANG['mailing'][110], false, ERROR);
}
if (isset($input['_ticket_observer']['alternative_email']) && $input['_ticket_observer']['alternative_email'] || $input['_ticket_observer']['users_id'] > 0) {
$ticket_user = new Ticket_User();
if ($ticket_user->can(-1, 'w', $input['_ticket_observer'])) {
$ticket_user->add($input['_ticket_observer']);
$input['_forcenotif'] = true;
}
}
break;
case "group":
$group_ticket = new Group_Ticket();
if ($group_ticket->can(-1, 'w', $input['_ticket_observer'])) {
$group_ticket->add($input['_ticket_observer']);
$input['_forcenotif'] = true;
}
break;
}
}
}
if (isset($input['_ticket_assign'])) {
if (isset($input['_ticket_assign']['_type'])) {
$input['_ticket_assign']['type'] = self::ASSIGN;
$input['_ticket_assign']['tickets_id'] = $input['id'];
switch ($input['_ticket_assign']['_type']) {
case "user":
$ticket_user = new Ticket_User();
if ($ticket_user->can(-1, 'w', $input['_ticket_assign'])) {
$ticket_user->add($input['_ticket_assign']);
$input['_forcenotif'] = true;
if (!isset($input['status']) && $this->fields['status'] == 'new' || isset($input['status']) && $input['status'] == 'new') {
$input['status'] = 'assign';
}
}
break;
case "group":
$group_ticket = new Group_Ticket();
if ($group_ticket->can(-1, 'w', $input['_ticket_assign'])) {
$group_ticket->add($input['_ticket_assign']);
$input['_forcenotif'] = true;
if (!isset($input['status']) && $this->fields['status'] == 'new' || isset($input['status']) && $input['status'] == 'new') {
$input['status'] = 'assign';
}
}
break;
}
}
}
// set last updater when non auto update
if (!isset($input['_auto_update']) && ($lastupdater = getLoginUserID(true))) {
$input['users_id_lastupdater'] = $lastupdater;
}
if (isset($input["items_id"]) && $input["items_id"] >= 0 && isset($input["itemtype"])) {
if (isset($this->fields['groups_id']) && $this->fields['groups_id'] == 0 && (!isset($input['groups_id']) || $input['groups_id'] == 0)) {
if ($input["itemtype"] && class_exists($input["itemtype"])) {
$item = new $input["itemtype"]();
$item->getFromDB($input["items_id"]);
if ($item->isField('groups_id')) {
$input["groups_id"] = $item->getField('groups_id');
}
}
}
} else {
if (isset($input["itemtype"]) && empty($input["itemtype"])) {
$input["items_id"] = 0;
} else {
unset($input["items_id"]);
unset($input["itemtype"]);
}
}
// Add document if needed
$this->getFromDB($input["id"]);
// entities_id field required
if (!isset($input['_donotadddocs']) || !$input['_donotadddocs']) {
$docadded = $this->addFiles($input["id"]);
}
/*
if (count($docadded)>0) {
$input["date_mod"]=$_SESSION["glpi_currenttime"];
if ($CFG_GLPI["add_followup_on_update_ticket"]) {
$input['_doc_added']=$docadded;
}
}
*/
if (isset($input["document"]) && $input["document"] > 0) {
$doc = new Document();
if ($doc->getFromDB($input["document"])) {
$docitem = new Document_Item();
if ($docitem->add(array('documents_id' => $input["document"], 'itemtype' => $this->getType(), 'items_id' => $input["id"]))) {
// Force date_mod of tracking
$input["date_mod"] = $_SESSION["glpi_currenttime"];
$input['_doc_added'][] = $doc->fields["name"];
}
}
unset($input["document"]);
}
//Action for send_validation rule
if (isset($input["_add_validation"]) && $input["_add_validation"] > 0) {
$validation = new Ticketvalidation();
$values['tickets_id'] = $input['id'];
$values['users_id_validate'] = $input["_add_validation"];
if (isset($input["_auto_update"])) {
$values['_auto_update'] = true;
}
if ($validation->can(-1, 'w', $values)) {
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
}
}
if (isset($input["status"]) && $input["status"] != 'solved' && $input["status"] != 'closed') {
$input['solvedate'] = 'NULL';
}
if (isset($input["status"]) && $input["status"] != 'closed') {
$input['closedate'] = 'NULL';
}
return $input;
}
/**
* Assign and actor in a ticket for an authenticated user
*
* @param $params array of options (ticket, id2name)
* @param $protocol the communication protocol used
*
* @return array of hashtable as glpi.getTicket
**/
static function methodsetTicketAssign($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('ticket' => 'integer,mandatory', 'user' => 'integer,optional', 'supplier' => 'integer,optional', 'group' => 'integer,optional', 'user_email' => 'string,optional', 'use_email_notification' => 'bool,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
if (!Session::haveRight("assign_ticket", "1")) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if (!isset($params['user']) && !isset($params['group']) && !isset($params['supplier'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'user or group or supplier');
}
$ticket = new Ticket();
if (!isset($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket');
}
if (!is_numeric($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'ticket=' . $params['ticket']);
}
if (!$ticket->can($params['ticket'], 'r')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND);
}
if (!$ticket->getFromDB($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND, '', 'ticket');
}
$ticket_user = new Ticket_User();
$user = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN);
// technician : optionnal, default = none
if (isset($params['user'])) {
if (!is_numeric($params['user'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user');
}
$user['users_id'] = $params['user'];
if ($ticket->getFromDB($params['ticket'])) {
$entity = $ticket->getField('entities_id');
}
if (!$ticket_user->can(-1, 'w', $user) || !self::checkUserRights($params['user'], "own_ticket", 1, $entity)) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if ($ticket->isUser(CommonITILActor::ASSIGN, $user['users_id'])) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'User already assign for this ticket');
}
if (isset($params['user_email'])) {
if (!NotificationMail::isUserAddressValid($params['user_email'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user_email');
}
$user['alternative_email'] = $params['user_email'];
$user['use_notification'] = 1;
} else {
if (isset($params['use_email_notification']) && $params['use_email_notification']) {
$user['_additional_assigns'][] = array('users_id' => $params['user'], 'use_notification' => 1);
} else {
if (isset($params['use_email_notification']) && !$params['use_email_notification']) {
$user['_additional_assigns'][] = array('users_id' => $params['user'], 'use_notification' => 0);
}
}
}
if (!$ticket_user->add($user)) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'user not assign');
}
}
// group (technicians group) : optionnal, default = none
$group_ticket = new Group_Ticket();
$group = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN);
if (isset($params['group'])) {
if (!is_numeric($params['group'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group');
}
$group['groups_id'] = $params['group'];
if (!$group_ticket->can(-1, 'w', $group)) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if ($ticket->isGroup(CommonITILActor::ASSIGN, $params['group'])) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'Group already assign for this ticket');
}
if (!$group_ticket->add($group)) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'group not assign');
}
}
// supplier to assign : optionnal, default = none
$supplier_ticket = new Supplier_Ticket();
$supplier = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN);
if (isset($params['supplier'])) {
if (!is_numeric($params['supplier'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'supplier');
}
$supplier['suppliers_id'] = $params['supplier'];
if (!$supplier_ticket->can(-1, 'w', $supplier)) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if ($ticket->isSupplier(CommonITILActor::ASSIGN, $params['supplier'])) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'Supplier already assign for this ticket');
}
if (!$supplier_ticket->add($supplier)) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'supplier not assign');
}
}
return self::methodGetTicket(array('ticket' => $params['ticket']), $protocol);
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', self::getDisplayError());
}
