<?php
FSS_Table::ColEnd();
?>
<?php
$st = FSS_Ticket_Helper::GetStatusByID($this->ticket->ticket_status_id);
if ($st->is_closed && strtotime($this->ticket->closed) > 0) {
FSS_Table::ColStart();
?>
<th><?php
echo JText::_("CLOSED");
?>
</th>
<td>
<?php
echo FSS_Helper::TicketTime($this->ticket->closed, FSS_DATETIME_MID);
?>
</td>
<?php
FSS_Table::ColEnd();
}
?>
<?php
if (FSS_Settings::get('support_hide_handler') != 1) {
?>
<?php
FSS_Table::ColStart("tr_handler");
?>
<th><?php
echo JText::_("HANDLER");
?>
</td>
<?php
if ($st->is_closed && strtotime($this->ticket['closed']) > 0) {
?>
<?php
$mc->Item();
?>
<td><?php
echo JText::_("CLOSED");
?>
</td>
<td colspan="2" class="no-border">
<?php
echo FSS_Helper::TicketTime($this->ticket['closed'], FSS_DATETIME_MID);
?>
</td>
<?php
}
?>
<?php
}
?>
<?php
if (!FSS_Settings::get('support_hide_handler') && !FSS_Settings::get('user_hide_handler')) {
?>
<?php
$mc->Item();
?>
</strong>
</td>
</tr>
<tr class="fss_ticket_row_<?php
echo $rowclass;
?>
fss_ticket_row_<?php
echo $rowclass;
?>
_body">
<td style="overflow-x: auto">
<div class="pull-right" style="margin-bottom: 8px;margin-left: 8px;">
<i>
<?php
echo FSS_Helper::TicketTime($message['posted'], FSS_DATETIME_MID);
?>
</i>
</div>
<?php
if (strpos($message['body'], "[cid:") !== false) {
require_once JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'cron' . DS . 'emailcheck.php';
$ec = new FSSCronEMailCheck();
$message['body'] = $ec->processInlineImages($message['id']);
}
$msg = $message['body'];
$msg = FSS_Helper::ParseBBCode($msg, $message, false, false, true);
echo $msg;
?>
static function core(&$parser, $ticket, $custom_fields = null)
{
if ($ticket) {
$parser->SetVar('ref', $ticket->reference);
$parser->SetVar("status", "<span style='color:" . $ticket->color . ";'>" . $ticket->status . "</span>");
$parser->SetVar("status_text", $ticket->status);
$parser->SetVar("status_color", $ticket->color);
if ($ticket->user_id == 0) {
$name = $ticket->unregname . " (" . JText::_("UNREG") . ")";
} else {
$name = $ticket->name;
}
$parser->SetVar("name", $name);
$parser->SetVar("lastactivity", FSS_Helper::TicketTime($ticket->lastupdate, FSS_DATETIME_SHORT));
$parser->SetVar("opened", FSS_Helper::TicketTime($ticket->opened, FSS_DATETIME_SHORT));
$parser->SetVar("closed", FSS_Helper::TicketTime($ticket->closed, FSS_DATETIME_SHORT));
$parser->SetVar("department", $ticket->department);
$parser->SetVar("category", $ticket->category);
$parser->SetVar("product", $ticket->product);
$parser->SetVar("priority", "<span style='color:" . $ticket->pricolor . ";'>" . $ticket->priority . "</span>");
$parser->SetVar("priority_text", $ticket->priority);
$parser->SetVar("priority_color", $ticket->pricolor);
if (FSS_Settings::get('time_tracking') != "") {
if ($ticket->timetaken > 0) {
$hours = floor($ticket->timetaken / 60);
$mins = sprintf("%02d", $ticket->timetaken % 60);
$parser->SetVar("time_taken", "<i class='icon-clock'></i>" . JText::sprintf("TIME_TAKEN_DISP", $hours, $mins));
} else {
$parser->SetVar("time_taken", "<i class='icon-clock'></i>" . JText::sprintf("TIME_TAKEN_DISP", "0", "00"));
}
} else {
$parser->SetVar("time_taken", '');
}
$group_names = array();
if (isset($ticket->groups)) {
foreach ($ticket->groups as $group) {
$group_names[] = $group->groupname;
}
}
$parser->SetVar('groups', implode(", ", $group_names));
if (empty($ticket->custom) && !empty($ticket->fields)) {
$ticket->custom = $ticket->fields;
}
if (isset($ticket->customfields)) {
foreach ($ticket->customfields as $field) {
if ($field['type'] != "plugin") {
continue;
}
$aparams = FSSCF::GetValues($field);
$plugin = FSSCF::get_plugin($aparams['plugin']);
$id = $field['id'];
$value = "";
if (isset($ticket->custom) && array_key_exists($field['id'], $ticket->custom)) {
$value = $ticket->custom[$field['id']];
}
if (is_array($value)) {
$value = $value['value'];
}
$text = $plugin->Display($value, $aparams['plugindata'], array('ticketid' => $ticket->id, 'userid' => $ticket->user_id, 'ticket' => $ticket, 'inlist' => 1), $field['id']);
$parser->SetVar("custom" . $id, $text);
$parser->SetVar("custom_" . $id, $text);
$cf_alias = $field['alias'];
$parser->SetVar("custom_" . $cf_alias, $text);
$parser->SetVar("custom_" . $id . "_name", $field['description']);
}
}
if (isset($ticket->custom)) {
$allcustom = array();
if (count($ticket->custom) > 0) {
foreach ($ticket->custom as $id => $value) {
if (is_array($value)) {
$value = $value['value'];
}
if (isset($ticket->customfields) && array_key_exists($id, $ticket->customfields)) {
$field = $ticket->customfields[$id];
if ($field['inlist'] < 1) {
continue;
}
if ($field['type'] == "plugin") {
$aparams = FSSCF::GetValues($field);
if (array_key_exists("plugin", $aparams) && array_key_exists("plugindata", $aparams)) {
$plugin = FSSCF::get_plugin($aparams['plugin']);
$value = $plugin->Display($value, $aparams['plugindata'], array('ticketid' => $ticket->id, 'userid' => $ticket->user_id, 'ticket' => $ticket, 'inlist' => 1), $field['id']);
}
}
$prefix = "<span class='cust_field_label cust_field_label_{$cf_alias} cust_field_label_{$id}'>" . $ticket->customfields[$id]['description'] . ":</span> ";
if ($ticket->customfields[$id]['type'] == "checkbox") {
if ($value == "on") {
$text = JText::_("Yes");
} else {
$text = JText::_("No");
}
} else {
$text = $value;
}
$parser->SetVar("custom" . $id, $text);
$parser->SetVar("custom_" . $id, $text);
$cf_alias = $ticket->customfields[$id]['alias'];
$parser->SetVar("custom_" . $cf_alias, $text);
$parser->SetVar("custom_" . $id . "_name", $ticket->customfields[$id]['description']);
$allcustom[] = $prefix . "<span class='cust_field_value cust_field_value_{$cf_alias} cust_field_value_{$id}'>" . $text . "</span>";
}
}
}
$parser->SetVar("custom", implode(", ", $allcustom));
}
if ($ticket->assigned == '') {
$parser->SetVar('handlername', JText::_("UNASSIGNED"));
} else {
$parser->SetVar('handlername', $ticket->assigned);
}
$parser->SetVar('username', $ticket->username);
$parser->SetVar('email', $ticket->useremail);
$parser->SetVar('handlerusername', $ticket->handlerusername);
$parser->SetVar('handleremail', $ticket->handleremail);
// product image
$prod = self::getProduct($ticket);
if ($prod) {
$parser->SetVar('product_img', JURI::root(true) . "/images/fss/products/" . $prod->image);
}
$dept = self::getDepartment($ticket);
if ($dept) {
$parser->SetVar('department_img', JURI::root(true) . "/images/fss/departments/" . $dept->image);
}
if (strpos($parser->template, "{last_poster}") !== false || strpos($parser->template, "{last_poster_username}") !== false) {
$parser->SetVar('last_poster', '');
$parser->SetVar('last_poster_username', '');
$db = JFactory::getDBO();
$qry = "SELECT user_id, posted FROM #__fss_ticket_messages WHERE ticket_ticket_id = " . $db->escape($ticket->id) . " AND admin IN (0, 1) ORDER BY posted DESC LIMIT 1";
$db->setQuery($qry);
$rows = $db->loadObjectList();
if ($rows) {
$row = reset($rows);
if ($row) {
$user_id = $row->user_id;
$user = JFactory::getUser($user_id);
$parser->SetVar('last_poster', $user->name);
$parser->SetVar('last_poster_username', $user->username);
}
}
}
}
}
<!--<tr class="ticket_message_body <?php
if ($message->admin == TICKET_MESSAGE_PRIVATE) {
echo "warning";
}
?>
ticket_message_id_<?php
echo (int) $message->id;
?>
">
<td style="overflow-x: auto">-->
<div class="ticket_message_date pull-right" style="margin-bottom: 8px;margin-left: 8px;">
<i>
<?php
echo FSS_Helper::TicketTime($message->posted, FSS_DATETIME_MID);
?>
</i>
</div>
<div class="ticket_message_message" id="message_<?php
echo (int) $message->id;
?>
">
<?php
$msg = $message->body;
$msg = FSS_Helper::ParseBBCode($msg, $message);
echo $msg;
?>
</div>
