private function _getConnection($sConn)
{
$arrConf['cadena_dsn'] = "mysql://*****:*****@localhost/call_center";
switch ($sConn) {
case 'asterisk':
if (!is_null($this->_oDB_asterisk)) {
return $this->_oDB_asterisk;
}
$sDSN = generarDSNSistema('asteriskuser', 'asterisk');
$oDB = new paloDB($sDSN);
if ($oDB->connStatus) {
$this->_errMsg = '(internal) Unable to create asterisk DB conn - ' . $oDB->errMsg;
die($this->_errMsg);
}
$this->_oDB_asterisk = $oDB;
return $this->_oDB_asterisk;
break;
case 'call_center':
if (!is_null($this->_oDB_call_center)) {
return $this->_oDB_call_center;
}
$sDSN = $arrConf['cadena_dsn'];
$oDB = new paloDB($sDSN);
if ($oDB->connStatus) {
$this->_errMsg = '(internal) Unable to create asterisk DB conn - ' . $oDB->errMsg;
die($this->_errMsg);
}
$this->_oDB_asterisk = $oDB;
return $this->_oDB_asterisk;
break;
case 'ECCP':
if (!is_null($this->_eccp)) {
return $this->_eccp;
}
$sUsernameECCP = 'agentconsole';
$sPasswordECCP = 'agentconsole';
// Verificar si existe la contraseña de ECCP, e insertar si necesario
$dbConnCC = $this->_getConnection('call_center');
$md5_passwd = $dbConnCC->getFirstRowQuery('SELECT md5_password FROM eccp_authorized_clients WHERE username = ?', TRUE, array($sUsernameECCP));
if (is_array($md5_passwd)) {
if (count($md5_passwd) <= 0) {
$dbConnCC->genQuery('INSERT INTO eccp_authorized_clients (username, md5_password) VALUES(?, md5(?))', array($sUsernameECCP, $sPasswordECCP));
}
}
$oECCP = new ECCP();
// TODO: configurar credenciales
$oECCP->connect("localhost", $sUsernameECCP, $sPasswordECCP);
if (!is_null($this->_agent)) {
$oECCP->setAgentNumber($this->_agent);
// El siguiente código asume agente SIP/9000
if (preg_match('|^SIP/(\\d+)$|', $this->_agent, $regs)) {
$sAgentNumber = $regs[1];
} else {
$sAgentNumber = $this->_agent;
}
/* Privilegio de localhost - se puede recuperar la clave del
* agente sin tener que pedirla explícitamente */
$tupla = $dbConnCC->getFirstRowQuery('SELECT eccp_password FROM agent WHERE number = ? AND estatus="A"', FALSE, array($sAgentNumber));
if (!is_array($tupla)) {
throw new ECCPConnFailedException('Failed to retrieve agent password');
}
if (count($tupla) <= 0) {
throw new ECCPUnauthorizedException('Agent not found');
}
if (is_null($tupla[0])) {
throw new ECCPUnauthorizedException('Agent not authorized for ECCP - ECCP password not set');
}
$oECCP->setAgentPass($tupla[0]);
// Filtrar los eventos sólo para el agente actual
$oECCP->filterbyagent();
}
$this->_eccp = $oECCP;
return $this->_eccp;
break;
}
return NULL;
}
private function _obtenerConexion($sConn)
{
global $arrConf;
switch ($sConn) {
case 'asterisk':
if (!is_null($this->_oDB_asterisk)) {
return $this->_oDB_asterisk;
}
$sDSN = generarDSNSistema('asteriskuser', 'asterisk');
$oDB = new paloDB($sDSN);
if ($oDB->connStatus) {
$this->_errMsg = '(internal) Unable to create asterisk DB conn - ' . $oDB->errMsg;
die($this->_errMsg);
}
$this->_oDB_asterisk = $oDB;
return $this->_oDB_asterisk;
break;
case 'call_center':
if (!is_null($this->_oDB_call_center)) {
return $this->_oDB_call_center;
}
$sDSN = $arrConf['cadena_dsn'];
$oDB = new paloDB($sDSN);
if ($oDB->connStatus) {
$this->_errMsg = '(internal) Unable to create asterisk DB conn - ' . $oDB->errMsg;
die($this->_errMsg);
}
$this->_oDB_call_center = $oDB;
return $this->_oDB_call_center;
break;
case 'ECCP':
if (!is_null($this->_eccp)) {
return $this->_eccp;
}
$sUsernameECCP = 'agentconsole';
$sPasswordECCP = 'agentconsole';
// Verificar si existe la contraseña de ECCP, e insertar si necesario
$dbConnCC = $this->_obtenerConexion('call_center');
$md5_passwd = $dbConnCC->getFirstRowQuery('SELECT md5_password FROM eccp_authorized_clients WHERE username = ?', TRUE, array($sUsernameECCP));
if (is_array($md5_passwd)) {
if (count($md5_passwd) <= 0) {
$dbConnCC->genQuery('INSERT INTO eccp_authorized_clients (username, md5_password) VALUES(?, md5(?))', array($sUsernameECCP, $sPasswordECCP));
}
}
$oECCP = new ECCP();
// TODO: configurar credenciales
$cr = $oECCP->connect("localhost", $sUsernameECCP, $sPasswordECCP);
if (isset($cr->failure)) {
throw new ECCPUnauthorizedException(_tr('Failed to authenticate to ECCP') . ': ' . (string) $cr->failure->message);
}
if (!is_null($this->_agent)) {
$oECCP->setAgentNumber($this->_agent);
/* Privilegio de localhost - se puede recuperar la clave del
* agente sin tener que pedirla explícitamente */
$tupla = $dbConnCC->getFirstRowQuery("SELECT eccp_password FROM agent WHERE CONCAT(type,'/',number) = ? AND estatus='A'", FALSE, array($this->_agent));
if (!is_array($tupla)) {
throw new ECCPConnFailedException(_tr('Failed to retrieve agent password'));
}
if (count($tupla) <= 0) {
throw new ECCPUnauthorizedException(_tr('Agent not found'));
}
if (is_null($tupla[0])) {
throw new ECCPUnauthorizedException(_tr('Agent not authorized for ECCP - ECCP password not set'));
}
$oECCP->setAgentPass($tupla[0]);
// Filtrar los eventos sólo para el agente actual
$oECCP->filterbyagent();
}
$this->_eccp = $oECCP;
return $this->_eccp;
break;
}
return NULL;
}
