/**
* @return Model_WatcherMailFilter[]|false
*/
static function getMatches(CerberusTicket $ticket, $event, $only_worker_id = null)
{
$matches = array();
if (!empty($only_worker_id)) {
$filters = DAO_WatcherMailFilter::getWhere(sprintf("%s = %d AND %s = %d", DAO_WatcherMailFilter::WORKER_ID, $only_worker_id, DAO_WatcherMailFilter::IS_DISABLED, 0));
} else {
$filters = DAO_WatcherMailFilter::getWhere(sprintf("%s = %d", DAO_WatcherMailFilter::IS_DISABLED, 0));
}
// [JAS]: Don't send obvious spam to watchers.
if ($ticket->spam_score >= 0.9) {
return false;
}
// Build our objects
$ticket_from = DAO_Address::get($ticket->last_wrote_address_id);
$ticket_group_id = $ticket->team_id;
// [TODO] These expensive checks should only populate when needed
$messages = DAO_Ticket::getMessagesByTicket($ticket->id);
$message_headers = array();
if (empty($messages)) {
return false;
}
if (null != @($message_last = array_pop($messages))) {
/* @var $message_last CerberusMessage */
$message_headers = $message_last->getHeaders();
}
// Clear the rest of the message manifests
unset($messages);
$custom_fields = DAO_CustomField::getAll();
// Lazy load when needed on criteria basis
$ticket_field_values = null;
$address_field_values = null;
$org_field_values = null;
// Worker memberships (for checking permissions)
$workers = DAO_Worker::getAll();
$group_rosters = DAO_Group::getRosters();
// Check filters
if (is_array($filters)) {
foreach ($filters as $filter) {
/* @var $filter Model_WatcherMailFilter */
$passed = 0;
// check the worker's group memberships
if (!isset($workers[$filter->worker_id]) || $workers[$filter->worker_id]->is_disabled || !$workers[$filter->worker_id]->is_superuser && !isset($group_rosters[$ticket->team_id][$filter->worker_id])) {
// no membership
continue;
}
// check criteria
foreach ($filter->criteria as $rule_key => $rule) {
@($value = $rule['value']);
switch ($rule_key) {
case 'dayofweek':
$current_day = strftime('%w');
//$current_day = 1;
// Forced to English abbrevs as indexes
$days = array('sun', 'mon', 'tue', 'wed', 'thu', 'fri', 'sat');
// Is the current day enabled?
if (isset($rule[$days[$current_day]])) {
$passed++;
}
break;
case 'timeofday':
$current_hour = strftime('%H');
$current_min = strftime('%M');
//$current_hour = 17;
//$current_min = 5;
if (null != ($from_time = @$rule['from'])) {
list($from_hour, $from_min) = explode(':', $from_time);
}
if (null != ($to_time = @$rule['to'])) {
if (list($to_hour, $to_min) = explode(':', $to_time)) {
}
}
// Do we need to wrap around to the next day's hours?
if ($from_hour > $to_hour) {
// yes
$to_hour += 24;
// add 24 hrs to the destination (1am = 25th hour)
}
// Are we in the right 24 hourly range?
if ((int) $current_hour >= $from_hour && (int) $current_hour <= $to_hour) {
// If we're in the first hour, are we minutes early?
if ($current_hour == $from_hour && (int) $current_min < $from_min) {
break;
}
// If we're in the last hour, are we minutes late?
if ($current_hour == $to_hour && (int) $current_min > $to_min) {
break;
}
$passed++;
}
break;
case 'event':
if (!empty($event) && is_array($rule) && isset($rule[$event])) {
$passed++;
}
break;
case 'groups':
if (null !== @($group_buckets = $rule['groups'][$ticket->team_id]) && (empty($group_buckets) || in_array($ticket->category_id, $group_buckets))) {
$passed++;
}
break;
case 'next_worker_id':
// If it's an assigned event, we only care about the filter's owner
if (!empty($event) && 0 == strcasecmp($event, 'ticket_assignment')) {
if (intval($value) == intval($filter->worker_id)) {
$passed++;
break;
}
}
if (intval($value) == intval($ticket->next_worker_id)) {
$passed++;
}
break;
case 'mask':
$regexp_mask = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_mask, $ticket->mask)) {
$passed++;
}
break;
case 'from':
$regexp_from = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_from, $ticket_from->email)) {
$passed++;
}
break;
case 'subject':
$regexp_subject = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_subject, $ticket->subject)) {
$passed++;
}
break;
case 'body':
if (null == ($message_body = $message_last->getContent())) {
break;
}
// Line-by-line body scanning (sed-like)
$lines = preg_split("/[\r\n]/", $message_body);
if (is_array($lines)) {
foreach ($lines as $line) {
if (@preg_match($value, $line)) {
$passed++;
break;
}
}
}
break;
case 'header1':
case 'header2':
case 'header3':
case 'header4':
case 'header5':
@($header = strtolower($rule['header']));
if (empty($header)) {
$passed++;
break;
}
if (empty($value)) {
// we're checking for null/blanks
if (!isset($message_headers[$header]) || empty($message_headers[$header])) {
$passed++;
}
} elseif (isset($message_headers[$header]) && !empty($message_headers[$header])) {
$regexp_header = DevblocksPlatform::strToRegExp($value);
// Flatten CRLF
if (@preg_match($regexp_header, str_replace(array("\r", "\n"), ' ', $message_headers[$header]))) {
$passed++;
}
}
break;
default:
// ignore invalids
// Custom Fields
if (0 == strcasecmp('cf_', substr($rule_key, 0, 3))) {
$field_id = substr($rule_key, 3);
// Make sure it exists
if (null == @($field = $custom_fields[$field_id])) {
continue;
}
// Lazy values loader
$field_values = array();
switch ($field->source_extension) {
case ChCustomFieldSource_Address::ID:
if (null == $address_field_values) {
$address_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Address::ID, $ticket_from->id));
}
$field_values =& $address_field_values;
break;
case ChCustomFieldSource_Org::ID:
if (null == $org_field_values) {
$org_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Org::ID, $ticket_from->contact_org_id));
}
$field_values =& $org_field_values;
break;
case ChCustomFieldSource_Ticket::ID:
if (null == $ticket_field_values) {
$ticket_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $ticket->id));
}
$field_values =& $ticket_field_values;
break;
}
// Type sensitive value comparisons
// [TODO] Operators
switch ($field->type) {
case 'S':
// string
// string
case 'T':
// clob
// clob
case 'U':
// URL
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : '';
$oper = isset($rule['oper']) ? $rule['oper'] : "=";
if ($oper == "=" && @preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val)) {
$passed++;
} elseif ($oper == "!=" && @(!preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val))) {
$passed++;
}
break;
case 'N':
// number
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
$oper = isset($rule['oper']) ? $rule['oper'] : "=";
if ($oper == "=" && intval($field_val) == intval($value)) {
$passed++;
} elseif ($oper == "!=" && intval($field_val) != intval($value)) {
$passed++;
} elseif ($oper == ">" && intval($field_val) > intval($value)) {
$passed++;
} elseif ($oper == "<" && intval($field_val) < intval($value)) {
$passed++;
}
break;
case 'E':
// date
$field_val = isset($field_values[$field_id]) ? intval($field_values[$field_id]) : 0;
$from = isset($rule['from']) ? $rule['from'] : "0";
$to = isset($rule['to']) ? $rule['to'] : "now";
if (intval(@strtotime($from)) <= $field_val && intval(@strtotime($to)) >= $field_val) {
$passed++;
}
break;
case 'C':
// checkbox
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
if (intval($value) == intval($field_val)) {
$passed++;
}
break;
case 'D':
// dropdown
// dropdown
case 'X':
// multi-checkbox
// multi-checkbox
case 'M':
// multi-picklist
// multi-picklist
case 'W':
// worker
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : array();
if (!is_array($value)) {
$value = array($value);
}
if (is_array($field_val)) {
// if multiple things set
foreach ($field_val as $v) {
// loop through possible
if (isset($value[$v])) {
// is any possible set?
$passed++;
break;
}
}
} else {
// single
if (isset($value[$field_val])) {
// is our set field in possibles?
$passed++;
break;
}
}
break;
}
}
break;
}
}
// If our rule matched every criteria, stop and return the filter
if ($passed == count($filter->criteria)) {
DAO_WatcherMailFilter::increment($filter->id);
// ++ the times we've matched
$matches[$filter->id] = $filter;
}
}
}
if (!empty($matches)) {
return $matches;
}
// No matches
return false;
}
