public static function _doBulkSetCustomFields($source_extension, $custom_fields, $ids)
{
$fields = DAO_CustomField::getAll();
if (!empty($custom_fields)) {
foreach ($custom_fields as $cf_id => $params) {
if (!is_array($params) || !isset($params['value'])) {
continue;
}
$cf_val = $params['value'];
// Data massaging
switch ($fields[$cf_id]->type) {
case Model_CustomField::TYPE_DATE:
$cf_val = intval(@strtotime($cf_val));
break;
case Model_CustomField::TYPE_CHECKBOX:
case Model_CustomField::TYPE_NUMBER:
$cf_val = 0 == strlen($cf_val) ? '' : intval($cf_val);
break;
}
// If multi-selection types, handle delta changes
if (Model_CustomField::TYPE_MULTI_PICKLIST == $fields[$cf_id]->type || Model_CustomField::TYPE_MULTI_CHECKBOX == $fields[$cf_id]->type) {
if (is_array($cf_val)) {
foreach ($cf_val as $val) {
$op = substr($val, 0, 1);
$val = substr($val, 1);
if (is_array($ids)) {
foreach ($ids as $id) {
if ($op == '+') {
DAO_CustomFieldValue::setFieldValue($source_extension, $id, $cf_id, $val, true);
} elseif ($op == '-') {
DAO_CustomFieldValue::unsetFieldValue($source_extension, $id, $cf_id, $val);
}
}
}
}
}
// Otherwise, set/unset as a single field
} else {
if (is_array($ids)) {
foreach ($ids as $id) {
if (0 != strlen($cf_val)) {
DAO_CustomFieldValue::setFieldValue($source_extension, $id, $cf_id, $cf_val);
} else {
DAO_CustomFieldValue::unsetFieldValue($source_extension, $id, $cf_id);
}
}
}
}
}
}
}
function doTaskBulkUpdateAction()
{
// Checked rows
@($ids_str = DevblocksPlatform::importGPC($_REQUEST['ids'], 'string'));
$ids = DevblocksPlatform::parseCsvString($ids_str);
// Filter: whole list or check
@($filter = DevblocksPlatform::importGPC($_REQUEST['filter'], 'string', ''));
// View
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string'));
$view = C4_AbstractViewLoader::getView('', $view_id);
// Task fields
$due = trim(DevblocksPlatform::importGPC($_POST['due'], 'string', ''));
$status = trim(DevblocksPlatform::importGPC($_POST['status'], 'string', ''));
$worker_id = trim(DevblocksPlatform::importGPC($_POST['worker_id'], 'string', ''));
$do = array();
// Do: Due
if (0 != strlen($due)) {
$do['due'] = $due;
}
// Do: Status
if (0 != strlen($status)) {
$do['status'] = $status;
}
// Do: Worker
if (0 != strlen($worker_id)) {
$do['worker_id'] = $worker_id;
}
// Do: Custom fields
$do = DAO_CustomFieldValue::handleBulkPost($do);
$view->doBulkUpdate($filter, $do, $ids);
$view->render();
return;
}
function showRecipientPeekAction()
{
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
@($customer_id = DevblocksPlatform::importGPC($_REQUEST['customer_id'], 'integer', 0));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
$display_view = 0;
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$tpl->assign('id', $id);
$tpl->assign('customer_id', $customer_id);
$tpl->assign('view_id', $view_id);
$customer_recipient = DAO_CustomerRecipient::get($id);
$tpl->assign('customer_recipient', $customer_recipient);
// Custom Fields
$custom_fields = DAO_CustomField::getBySource(FegCustomFieldSource_CustomerRecipient::ID);
$tpl->assign('custom_fields', $custom_fields);
$custom_field_values = DAO_CustomFieldValue::getValuesBySourceIds(FegCustomFieldSource_CustomerRecipient::ID, $id);
if (isset($custom_field_values[$id])) {
$tpl->assign('custom_field_values', $custom_field_values[$id]);
}
// Below is the Audit log view only avaible is the audit log plugin is enabled.
if (class_exists('View_MessageAuditLog', true)) {
$display_view = 1;
$defaults = new Feg_AbstractViewModel();
$defaults->class_name = 'View_MessageAuditLog';
$defaults->id = '_recipient_audit_log';
$defaults->renderLimit = 10;
$defaults->renderSortBy = SearchFields_MessageAuditLog::CHANGE_DATE;
$defaults->renderSortAsc = false;
$defaults->params = array();
$view = Feg_AbstractViewLoader::getView($defaults->id, $defaults);
$view->name = 'Recipient Audit Log';
$view->renderTemplate = 'peek_tab';
$view->params = array(SearchFields_MessageAuditLog::RECIPIENT_ID => new DevblocksSearchCriteria(SearchFields_MessageAuditLog::RECIPIENT_ID, DevblocksSearchCriteria::OPER_EQ, $id));
$view->renderPage = 0;
$view->renderLimit = 10;
$view->renderSortBy = SearchFields_MessageAuditLog::CHANGE_DATE;
$view->renderSortAsc = false;
$view->view_columns = array(SearchFields_MessageAuditLog::CHANGE_DATE, SearchFields_MessageAuditLog::MESSAGE_ID, SearchFields_MessageAuditLog::WORKER_ID, SearchFields_MessageAuditLog::CHANGE_FIELD, SearchFields_MessageAuditLog::CHANGE_VALUE);
Feg_AbstractViewLoader::setView($view->id, $view);
$tpl->assign('view', $view);
}
$tpl->assign('display_view', $display_view);
$tpl->display('file:' . $this->_TPL_PATH . 'customer/tabs/recipient/peek.tpl');
}
function doOrgBulkUpdateAction()
{
// Checked rows
@($org_ids_str = DevblocksPlatform::importGPC($_REQUEST['org_ids'], 'string'));
$org_ids = DevblocksPlatform::parseCsvString($org_ids_str);
// Filter: whole list or check
@($filter = DevblocksPlatform::importGPC($_REQUEST['filter'], 'string', ''));
// View
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string'));
$view = C4_AbstractViewLoader::getView($view_id);
// Org fields
@($country = trim(DevblocksPlatform::importGPC($_POST['country'], 'string', '')));
$do = array();
// Do: Country
if (0 != strlen($country)) {
$do['country'] = $country;
}
// Do: Custom fields
$do = DAO_CustomFieldValue::handleBulkPost($do);
$view->doBulkUpdate($filter, $do, $org_ids);
$view->render();
return;
}
public static function handleFormPost($source_ext_id, $source_id, $field_ids)
{
$fields = DAO_CustomField::getBySource($source_ext_id);
if (is_array($field_ids)) {
foreach ($field_ids as $field_id) {
if (!isset($fields[$field_id])) {
continue;
}
switch ($fields[$field_id]->type) {
case Model_CustomField::TYPE_MULTI_LINE:
case Model_CustomField::TYPE_SINGLE_LINE:
case Model_CustomField::TYPE_URL:
@($field_value = DevblocksPlatform::importGPC($_POST['field_' . $field_id], 'string', ''));
if (0 != strlen($field_value)) {
DAO_CustomFieldValue::setFieldValue($source_ext_id, $source_id, $field_id, $field_value);
} else {
DAO_CustomFieldValue::unsetFieldValue($source_ext_id, $source_id, $field_id);
}
break;
case Model_CustomField::TYPE_DROPDOWN:
@($field_value = DevblocksPlatform::importGPC($_POST['field_' . $field_id], 'string', ''));
if (0 != strlen($field_value)) {
DAO_CustomFieldValue::setFieldValue($source_ext_id, $source_id, $field_id, $field_value);
} else {
DAO_CustomFieldValue::unsetFieldValue($source_ext_id, $source_id, $field_id);
}
break;
case Model_CustomField::TYPE_MULTI_PICKLIST:
@($field_value = DevblocksPlatform::importGPC($_POST['field_' . $field_id], 'array', array()));
if (!empty($field_value)) {
DAO_CustomFieldValue::setFieldValue($source_ext_id, $source_id, $field_id, $field_value);
} else {
DAO_CustomFieldValue::unsetFieldValue($source_ext_id, $source_id, $field_id);
}
break;
case Model_CustomField::TYPE_CHECKBOX:
@($field_value = DevblocksPlatform::importGPC($_POST['field_' . $field_id], 'integer', 0));
$set = !empty($field_value) ? 1 : 0;
DAO_CustomFieldValue::setFieldValue($source_ext_id, $source_id, $field_id, $set);
break;
case Model_CustomField::TYPE_MULTI_CHECKBOX:
@($field_value = DevblocksPlatform::importGPC($_POST['field_' . $field_id], 'array', array()));
if (!empty($field_value)) {
DAO_CustomFieldValue::setFieldValue($source_ext_id, $source_id, $field_id, $field_value);
} else {
DAO_CustomFieldValue::unsetFieldValue($source_ext_id, $source_id, $field_id);
}
break;
case Model_CustomField::TYPE_DATE:
@($field_value = DevblocksPlatform::importGPC($_POST['field_' . $field_id], 'string', ''));
@($date = strtotime($field_value));
if (!empty($date)) {
DAO_CustomFieldValue::setFieldValue($source_ext_id, $source_id, $field_id, $date);
} else {
DAO_CustomFieldValue::unsetFieldValue($source_ext_id, $source_id, $field_id);
}
break;
case Model_CustomField::TYPE_NUMBER:
case Model_CustomField::TYPE_WORKER:
@($field_value = DevblocksPlatform::importGPC($_POST['field_' . $field_id], 'string', ''));
if (0 != strlen($field_value)) {
DAO_CustomFieldValue::setFieldValue($source_ext_id, $source_id, $field_id, intval($field_value));
} else {
DAO_CustomFieldValue::unsetFieldValue($source_ext_id, $source_id, $field_id);
}
break;
}
}
}
return true;
}
/**
* @return Model_WatcherMailFilter[]|false
*/
static function getMatches(CerberusTicket $ticket, $event, $only_worker_id = null)
{
$matches = array();
if (!empty($only_worker_id)) {
$filters = DAO_WatcherMailFilter::getWhere(sprintf("%s = %d AND %s = %d", DAO_WatcherMailFilter::WORKER_ID, $only_worker_id, DAO_WatcherMailFilter::IS_DISABLED, 0));
} else {
$filters = DAO_WatcherMailFilter::getWhere(sprintf("%s = %d", DAO_WatcherMailFilter::IS_DISABLED, 0));
}
// [JAS]: Don't send obvious spam to watchers.
if ($ticket->spam_score >= 0.9) {
return false;
}
// Build our objects
$ticket_from = DAO_Address::get($ticket->last_wrote_address_id);
$ticket_group_id = $ticket->team_id;
// [TODO] These expensive checks should only populate when needed
$messages = DAO_Ticket::getMessagesByTicket($ticket->id);
$message_headers = array();
if (empty($messages)) {
return false;
}
if (null != @($message_last = array_pop($messages))) {
/* @var $message_last CerberusMessage */
$message_headers = $message_last->getHeaders();
}
// Clear the rest of the message manifests
unset($messages);
$custom_fields = DAO_CustomField::getAll();
// Lazy load when needed on criteria basis
$ticket_field_values = null;
$address_field_values = null;
$org_field_values = null;
// Worker memberships (for checking permissions)
$workers = DAO_Worker::getAll();
$group_rosters = DAO_Group::getRosters();
// Check filters
if (is_array($filters)) {
foreach ($filters as $filter) {
/* @var $filter Model_WatcherMailFilter */
$passed = 0;
// check the worker's group memberships
if (!isset($workers[$filter->worker_id]) || $workers[$filter->worker_id]->is_disabled || !$workers[$filter->worker_id]->is_superuser && !isset($group_rosters[$ticket->team_id][$filter->worker_id])) {
// no membership
continue;
}
// check criteria
foreach ($filter->criteria as $rule_key => $rule) {
@($value = $rule['value']);
switch ($rule_key) {
case 'dayofweek':
$current_day = strftime('%w');
//$current_day = 1;
// Forced to English abbrevs as indexes
$days = array('sun', 'mon', 'tue', 'wed', 'thu', 'fri', 'sat');
// Is the current day enabled?
if (isset($rule[$days[$current_day]])) {
$passed++;
}
break;
case 'timeofday':
$current_hour = strftime('%H');
$current_min = strftime('%M');
//$current_hour = 17;
//$current_min = 5;
if (null != ($from_time = @$rule['from'])) {
list($from_hour, $from_min) = explode(':', $from_time);
}
if (null != ($to_time = @$rule['to'])) {
if (list($to_hour, $to_min) = explode(':', $to_time)) {
}
}
// Do we need to wrap around to the next day's hours?
if ($from_hour > $to_hour) {
// yes
$to_hour += 24;
// add 24 hrs to the destination (1am = 25th hour)
}
// Are we in the right 24 hourly range?
if ((int) $current_hour >= $from_hour && (int) $current_hour <= $to_hour) {
// If we're in the first hour, are we minutes early?
if ($current_hour == $from_hour && (int) $current_min < $from_min) {
break;
}
// If we're in the last hour, are we minutes late?
if ($current_hour == $to_hour && (int) $current_min > $to_min) {
break;
}
$passed++;
}
break;
case 'event':
if (!empty($event) && is_array($rule) && isset($rule[$event])) {
$passed++;
}
break;
case 'groups':
if (null !== @($group_buckets = $rule['groups'][$ticket->team_id]) && (empty($group_buckets) || in_array($ticket->category_id, $group_buckets))) {
$passed++;
}
break;
case 'next_worker_id':
// If it's an assigned event, we only care about the filter's owner
if (!empty($event) && 0 == strcasecmp($event, 'ticket_assignment')) {
if (intval($value) == intval($filter->worker_id)) {
$passed++;
break;
}
}
if (intval($value) == intval($ticket->next_worker_id)) {
$passed++;
}
break;
case 'mask':
$regexp_mask = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_mask, $ticket->mask)) {
$passed++;
}
break;
case 'from':
$regexp_from = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_from, $ticket_from->email)) {
$passed++;
}
break;
case 'subject':
$regexp_subject = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_subject, $ticket->subject)) {
$passed++;
}
break;
case 'body':
if (null == ($message_body = $message_last->getContent())) {
break;
}
// Line-by-line body scanning (sed-like)
$lines = preg_split("/[\r\n]/", $message_body);
if (is_array($lines)) {
foreach ($lines as $line) {
if (@preg_match($value, $line)) {
$passed++;
break;
}
}
}
break;
case 'header1':
case 'header2':
case 'header3':
case 'header4':
case 'header5':
@($header = strtolower($rule['header']));
if (empty($header)) {
$passed++;
break;
}
if (empty($value)) {
// we're checking for null/blanks
if (!isset($message_headers[$header]) || empty($message_headers[$header])) {
$passed++;
}
} elseif (isset($message_headers[$header]) && !empty($message_headers[$header])) {
$regexp_header = DevblocksPlatform::strToRegExp($value);
// Flatten CRLF
if (@preg_match($regexp_header, str_replace(array("\r", "\n"), ' ', $message_headers[$header]))) {
$passed++;
}
}
break;
default:
// ignore invalids
// Custom Fields
if (0 == strcasecmp('cf_', substr($rule_key, 0, 3))) {
$field_id = substr($rule_key, 3);
// Make sure it exists
if (null == @($field = $custom_fields[$field_id])) {
continue;
}
// Lazy values loader
$field_values = array();
switch ($field->source_extension) {
case ChCustomFieldSource_Address::ID:
if (null == $address_field_values) {
$address_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Address::ID, $ticket_from->id));
}
$field_values =& $address_field_values;
break;
case ChCustomFieldSource_Org::ID:
if (null == $org_field_values) {
$org_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Org::ID, $ticket_from->contact_org_id));
}
$field_values =& $org_field_values;
break;
case ChCustomFieldSource_Ticket::ID:
if (null == $ticket_field_values) {
$ticket_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $ticket->id));
}
$field_values =& $ticket_field_values;
break;
}
// Type sensitive value comparisons
// [TODO] Operators
switch ($field->type) {
case 'S':
// string
// string
case 'T':
// clob
// clob
case 'U':
// URL
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : '';
$oper = isset($rule['oper']) ? $rule['oper'] : "=";
if ($oper == "=" && @preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val)) {
$passed++;
} elseif ($oper == "!=" && @(!preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val))) {
$passed++;
}
break;
case 'N':
// number
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
$oper = isset($rule['oper']) ? $rule['oper'] : "=";
if ($oper == "=" && intval($field_val) == intval($value)) {
$passed++;
} elseif ($oper == "!=" && intval($field_val) != intval($value)) {
$passed++;
} elseif ($oper == ">" && intval($field_val) > intval($value)) {
$passed++;
} elseif ($oper == "<" && intval($field_val) < intval($value)) {
$passed++;
}
break;
case 'E':
// date
$field_val = isset($field_values[$field_id]) ? intval($field_values[$field_id]) : 0;
$from = isset($rule['from']) ? $rule['from'] : "0";
$to = isset($rule['to']) ? $rule['to'] : "now";
if (intval(@strtotime($from)) <= $field_val && intval(@strtotime($to)) >= $field_val) {
$passed++;
}
break;
case 'C':
// checkbox
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
if (intval($value) == intval($field_val)) {
$passed++;
}
break;
case 'D':
// dropdown
// dropdown
case 'X':
// multi-checkbox
// multi-checkbox
case 'M':
// multi-picklist
// multi-picklist
case 'W':
// worker
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : array();
if (!is_array($value)) {
$value = array($value);
}
if (is_array($field_val)) {
// if multiple things set
foreach ($field_val as $v) {
// loop through possible
if (isset($value[$v])) {
// is any possible set?
$passed++;
break;
}
}
} else {
// single
if (isset($value[$field_val])) {
// is our set field in possibles?
$passed++;
break;
}
}
break;
}
}
break;
}
}
// If our rule matched every criteria, stop and return the filter
if ($passed == count($filter->criteria)) {
DAO_WatcherMailFilter::increment($filter->id);
// ++ the times we've matched
$matches[$filter->id] = $filter;
}
}
}
if (!empty($matches)) {
return $matches;
}
// No matches
return false;
}
function doBatchUpdateAction()
{
@($ticket_id_str = DevblocksPlatform::importGPC($_REQUEST['ticket_ids'], 'string'));
@($shortcut_name = DevblocksPlatform::importGPC($_REQUEST['shortcut_name'], 'string', ''));
@($filter = DevblocksPlatform::importGPC($_REQUEST['filter'], 'string', ''));
@($senders = DevblocksPlatform::importGPC($_REQUEST['senders'], 'string', ''));
@($subjects = DevblocksPlatform::importGPC($_REQUEST['subjects'], 'string', ''));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string'));
$view = C4_AbstractViewLoader::getView($view_id);
$subjects = DevblocksPlatform::parseCrlfString($subjects);
$senders = DevblocksPlatform::parseCrlfString($senders);
$do = array();
// [TODO] This logic is repeated in several places -- try to condense (like custom field form handlers)
// Move to Group/Bucket
@($move_code = DevblocksPlatform::importGPC($_REQUEST['do_move'], 'string', null));
if (0 != strlen($move_code)) {
list($g_id, $b_id) = CerberusApplication::translateTeamCategoryCode($move_code);
$do['move'] = array('group_id' => intval($g_id), 'bucket_id' => intval($b_id));
}
// Assign to worker
@($worker_id = DevblocksPlatform::importGPC($_REQUEST['do_assign'], 'string', null));
if (0 != strlen($worker_id)) {
$do['assign'] = array('worker_id' => intval($worker_id));
}
// Spam training
@($is_spam = DevblocksPlatform::importGPC($_REQUEST['do_spam'], 'string', null));
if (0 != strlen($is_spam)) {
$do['spam'] = array('is_spam' => !$is_spam ? 0 : 1);
}
// Set status
@($status = DevblocksPlatform::importGPC($_REQUEST['do_status'], 'string', null));
if (0 != strlen($status)) {
$do['status'] = array('is_waiting' => 3 == $status ? 1 : 0, 'is_closed' => 0 == $status || 3 == $status ? 0 : 1, 'is_deleted' => 2 == $status ? 1 : 0);
}
$data = array();
$ticket_ids = array();
if ($filter == 'sender') {
$data = $senders;
} elseif ($filter == 'subject') {
$data = $subjects;
} elseif ($filter == 'checks') {
$filter = '';
// bulk update just looks for $ticket_ids == !null
$ticket_ids = DevblocksPlatform::parseCsvString($ticket_id_str);
}
// Restrict to current worker groups
$active_worker = CerberusApplication::getActiveWorker();
$memberships = $active_worker->getMemberships();
$view->params['tmp'] = new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_TEAM_ID, 'in', array_keys($memberships));
// Do: Custom fields
$do = DAO_CustomFieldValue::handleBulkPost($do);
$view->doBulkUpdate($filter, '', $data, $do, $ticket_ids);
// Clear our temporary group restriction before re-rendering
unset($view->params['tmp']);
$view->render();
return;
}
static function delete($ids)
{
if (!is_array($ids)) {
$ids = array($ids);
}
$db = DevblocksPlatform::getDatabaseService();
$ids_list = implode(',', $ids);
// Opps
$db->Execute(sprintf("DELETE QUICK FROM crm_opportunity WHERE id IN (%s)", $ids_list));
// Custom fields
DAO_CustomFieldValue::deleteBySourceIds(CrmCustomFieldSource_Opportunity::ID, $ids);
// Notes
DAO_Note::deleteBySourceIds(CrmNotesSource_Opportunity::ID, $ids);
return true;
}
function saveTasksPropertiesTabAction()
{
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', ''));
@($do_delete = DevblocksPlatform::importGPC($_REQUEST['do_delete'], 'integer', 0));
$active_worker = CerberusApplication::getActiveWorker();
if (!empty($id) && !empty($do_delete)) {
// delete
$task = DAO_Task::get($id);
// Check privs
if ($active_worker->hasPriv('core.tasks.actions.create') && $active_worker->id == $task->worker_id || $active_worker->hasPriv('core.tasks.actions.update_nobody') && empty($task->worker_id) || $active_worker->hasPriv('core.tasks.actions.update_all')) {
DAO_Task::delete($id);
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('activity', 'tasks')));
exit;
}
} else {
// update
$fields = array();
// Title
@($title = DevblocksPlatform::importGPC($_REQUEST['title'], 'string', ''));
$fields[DAO_Task::TITLE] = !empty($title) ? $title : 'New Task';
// Completed
@($completed = DevblocksPlatform::importGPC($_REQUEST['completed'], 'integer', 0));
$fields[DAO_Task::IS_COMPLETED] = intval($completed);
// [TODO] This shouldn't constantly update the completed date (it should compare)
if ($completed) {
$fields[DAO_Task::COMPLETED_DATE] = time();
} else {
$fields[DAO_Task::COMPLETED_DATE] = 0;
}
// Updated Date
$fields[DAO_Task::UPDATED_DATE] = time();
// Due Date
@($due_date = DevblocksPlatform::importGPC($_REQUEST['due_date'], 'string', ''));
@($fields[DAO_Task::DUE_DATE] = empty($due_date) ? 0 : intval(strtotime($due_date)));
// Worker
@($worker_id = DevblocksPlatform::importGPC($_REQUEST['worker_id'], 'integer', 0));
@($fields[DAO_Task::WORKER_ID] = intval($worker_id));
// Save
if (!empty($id)) {
DAO_Task::update($id, $fields);
// Custom field saves
@($field_ids = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
DAO_CustomFieldValue::handleFormPost(ChCustomFieldSource_Task::ID, $id, $field_ids);
}
}
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('tasks', 'display', $id, 'properties')));
}
private function _getValueCounts($field_id)
{
$db = DevblocksPlatform::getDatabaseService();
// Selected custom field
if (null == ($field = DAO_CustomField::get($field_id))) {
return;
}
if (null == ($table = DAO_CustomFieldValue::getValueTableName($field_id))) {
return;
}
$sql = sprintf("SELECT field_value, count(field_value) AS hits " . "FROM %s " . "WHERE source_extension = %s " . "AND field_id = %d " . "GROUP BY field_value", $table, $db->qstr($field->source_extension), $field->id);
$rs_values = $db->Execute($sql);
$value_counts = array();
while (!$rs_values->EOF) {
$value = $rs_values->fields['field_value'];
$hits = intval($rs_values->fields['hits']);
$value_counts[$value] = intval($hits);
$rs_values->MoveNext();
}
arsort($value_counts);
return $value_counts;
}
function run($message_id, $template)
{
if (!empty($message_id)) {
$message = DAO_Ticket::getMessage($message_id);
$fields = DAO_CustomField::getBySource(ChCustomFieldSource_Ticket::ID);
$custom_fields = DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $message->ticket_id);
foreach ($fields as $field_id => $field) {
if ($field->group_id == 0) {
$template = str_replace(array('#cf_ticket_' . $field->name . '#'), array($custom_fields[$message->ticket_id][$field->id]), $template);
}
}
}
return;
}
function getTimeSpentPlus1ReportAction()
{
$db = DevblocksPlatform::getDatabaseService();
DevblocksPlatform::getExtensions('timetracking.source', true);
// Security
if (null == ($active_worker = CerberusApplication::getActiveWorker())) {
die($translate->_('common.access_denied'));
}
$tpl = DevblocksPlatform::getTemplateService();
$tpl->cache_lifetime = "0";
$tpl->assign('path', $this->tpl_path);
// import dates from form
@($start = DevblocksPlatform::importGPC($_REQUEST['start'], 'string', ''));
@($end = DevblocksPlatform::importGPC($_REQUEST['end'], 'string', ''));
$start_time = 0;
$end_time = 0;
if (empty($start) && empty($end)) {
$start = "-30 days";
$end = "now";
$start_time = strtotime($start);
$end_time = strtotime($end);
} else {
$start_time = strtotime($start);
$end_time = strtotime($end);
}
if ($start_time === false || $end_time === false) {
$start = "-30 days";
$end = "now";
$start_time = strtotime($start);
$end_time = strtotime($end);
$tpl->assign('invalidDate', true);
}
$groups = DAO_Group::getAll();
$buckets = DAO_Bucket::getAll();
// reload variables in template
$tpl->assign('start', $start);
$tpl->assign('end', $end);
$sources = DAO_TimeTrackingEntry::getSources();
$tpl->assign('sources', $sources);
$sql = "SELECT t.mask, t.id, sum(tte.time_actual_mins) mins, a.email, ";
$sql .= "t.subject, t.created_date, t.updated_date, t.is_closed, ";
$sql .= "t.is_waiting, t.team_id, t.category_id ";
$sql .= "FROM timetracking_entry tte ";
$sql .= "INNER JOIN ticket t ON tte.source_id = t.id ";
$sql .= "INNER JOIN address a ON t.first_wrote_address_id = a.id ";
$sql .= sprintf("WHERE log_date > %d AND log_date <= %d ", $start_time, $end_time);
$sql .= "GROUP BY t.id ";
$sql .= "ORDER BY t.id, tte.log_date ";
// echo $sql;
$rs = $db->Execute($sql);
$time_entries = array();
$filename = "report-plus1-" . $active_worker->id . ".csv";
$full_filename = getcwd() . '/storage/answernet/' . $filename;
if (file_exists($full_filename)) {
if (!is_writable($full_filename)) {
die("The file: {$full_filename} is not writable");
}
} elseif (!is_writable(getcwd() . '/storage/answernet/')) {
die("you cannot create files in this directory. Check the permissions");
}
//open the file for Writing
$fh = fopen($full_filename, "w");
//Lock the file for the write operation
flock($fh, LOCK_EX);
$label = array("Ticket Mask", "Ticket Number", "Client Name", "Asset Name", "Site Name", "Requestor", "Subject", "Created Date", "Last Updated", "Group", "Bucket", "Status", "Total Min");
fputcsv($fh, $label, ",", "\"");
if (is_a($rs, 'ADORecordSet')) {
while (!$rs->EOF) {
$csv = array();
$custom_fields = array();
$mask = $rs->fields['mask'];
$id = intval($rs->fields['id']);
$email = $rs->fields['email'];
$subject = $rs->fields['subject'];
$team_id = intval($rs->fields['team_id']);
$category_id = intval($rs->fields['category_id']);
$created_date = intval($rs->fields['created_date']);
$updated_date = intval($rs->fields['updated_date']);
$status = "Open";
if (intval($rs->fields['is_waiting'])) {
$status = "Waiting for Reply";
}
if (intval($rs->fields['is_closed'])) {
$status = "Completed";
}
$mins = intval($rs->fields['mins']);
if (!isset($time_entries[$id])) {
$time_entries[$id] = array();
}
$csv['mask'] = $mask;
$csv['id'] = $id;
unset($time_entry);
$time_entry['mask'] = $mask;
$custom_fields = DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $id);
if (isset($custom_fields[$id][10])) {
$csv['client'] = $custom_fields[$id][10];
$time_entry['client'] = $custom_fields[$id][10];
} else {
$csv['client'] = "";
$time_entry['client'] = "";
}
if (isset($custom_fields[$id][11])) {
$csv['asset'] = $custom_fields[$id][11];
$time_entry['asset'] = $custom_fields[$id][11];
} else {
$csv['asset'] = "";
$time_entry['asset'] = "";
}
if (isset($custom_fields[$id][1])) {
$csv['sitename'] = $custom_fields[$id][1];
$time_entry['sitename'] = $custom_fields[$id][1];
} else {
$csv['sitename'] = "";
$time_entry['sitename'] = "";
}
$csv['email'] = $email;
$time_entry['email'] = $email;
$csv['subject'] = $subject;
$time_entry['subject'] = $subject;
$csv['created_date'] = date("Y-m-d h:i A", $created_date);
$time_entry['created_date'] = $created_date;
$csv['updated_date'] = date("Y-m-d h:i A", $updated_date);
$time_entry['updated_date'] = $updated_date;
$csv['group'] = $groups[$team_id]->name;
$time_entry['group'] = $groups[$team_id]->name;
if ($category_id) {
$csv['bucket'] = $buckets[$category_id]->name;
$time_entry['bucket'] = $buckets[$category_id]->name;
} else {
$csv['bucket'] = 'Inbox';
$time_entry['bucket'] = 'Inbox';
}
$csv['status'] = $status;
$time_entry['status'] = $status;
$csv['mins'] = $mins;
$time_entry['mins'] = $mins;
$time_entries[$id] = $time_entry;
fputcsv($fh, $csv, ",", "\"");
$rs->MoveNext();
}
}
fclose($fh);
$tpl->assign('time_entries', $time_entries);
$tpl->display('file:' . $this->tpl_path . '/report_plus1_time_html.tpl');
}
function getTimeSpentWorkerReportAction()
{
$db = DevblocksPlatform::getDatabaseService();
$subtotal = array();
$total_cm = array();
DevblocksPlatform::getExtensions('timetracking.source', true);
@($sel_worker_id = DevblocksPlatform::importGPC($_REQUEST['worker_id'], 'integer', 0));
@($report_type = DevblocksPlatform::importGPC($_REQUEST['report_type'], 'integer', 0));
// Security
if (null == ($active_worker = CerberusApplication::getActiveWorker())) {
die($translate->_('common.access_denied'));
}
$tpl = DevblocksPlatform::getTemplateService();
$tpl->cache_lifetime = "0";
$tpl->assign('path', $this->tpl_path);
// import dates from form
@($start = DevblocksPlatform::importGPC($_REQUEST['start'], 'string', ''));
@($end = DevblocksPlatform::importGPC($_REQUEST['end'], 'string', ''));
// use date rang@$sel_worker_id = DevblocksPlatform::importGPC($_REQUEST['worker_id'],'integer',0);e if specified, else use duration prior to now
$start_time = 0;
$end_time = 0;
if (empty($start) && empty($end)) {
$start = "Last Monday";
$end = "now";
$start_time = strtotime($start);
$end_time = strtotime($end);
} else {
$start_time = strtotime($start);
$end_time = strtotime($end);
}
if ($start_time === false || $end_time === false) {
$start = "Last Monday";
$end = "now";
$start_time = strtotime($start);
$end_time = strtotime($end);
$tpl->assign('invalidDate', true);
}
// reload variables in template
$tpl->assign('start', $start);
$tpl->assign('end', $end);
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$sources = DAO_TimeTrackingEntry::getSources();
$tpl->assign('sources', $sources);
$sql = "SELECT tte.log_date, tte.time_actual_mins, tte.worker_id, tte.notes, ";
$sql .= "tte.source_extension_id, tte.source_id, ";
$sql .= "tta.name activity_name ";
$sql .= "FROM timetracking_entry tte ";
$sql .= "INNER JOIN timetracking_activity tta ON tte.activity_id = tta.id ";
$sql .= "INNER JOIN worker w ON tte.worker_id = w.id ";
$sql .= sprintf("WHERE log_date > %d AND log_date <= %d ", $start_time, $end_time);
if ($sel_worker_id) {
$sql .= sprintf("AND tte.worker_id = %d ", $sel_worker_id);
}
// Do Not use Group By it breaks things.
// $sql .= "GROUP BY activity_name ";
$sql .= "ORDER BY w.last_name, w.first_name, activity_name, w.id, tte.log_date ";
// echo $sql;
$rs = $db->Execute($sql);
$time_entries = array();
$filename = "worker-" . $active_worker->id . ".csv";
$full_filename = getcwd() . '/storage/answernet/' . $filename;
if (file_exists($full_filename)) {
if (!is_writable($full_filename)) {
die("The file: {$full_filename} is not writable");
}
} elseif (!is_writable(getcwd() . '/storage/answernet/')) {
die("you cannot create files in this directory. Check the permissions");
}
//open the file for Writing
$fh = fopen($full_filename, "w");
//Lock the file for the write operation
flock($fh, LOCK_EX);
$label = array("Worker Name", "Ticket No", "Client", "Asset", "Site Name", "Billing Group", "Billing Min", "Sub-Total", "Total", "Date Recorded", "Notes");
fputcsv($fh, $label, ",", "\"");
if (is_a($rs, 'ADORecordSet')) {
while (!$rs->EOF) {
$csv = array();
$custom_fields = array();
$mins = intval($rs->fields['time_actual_mins']);
$worker_id = intval($rs->fields['worker_id']);
$org_id = intval($rs->fields['org_id']);
$activity = $rs->fields['activity_name'];
$log_date = intval($rs->fields['log_date']);
$notes = $rs->fields['notes'];
if (!isset($time_entries[$worker_id])) {
$time_entries[$worker_id] = array();
$time_entries[$worker_id]['mins'] = array();
}
if (!isset($subtotal)) {
$subtotal = array();
$subtotal_activity = $activity;
$subtotal['name'] = $workers[$worker_id]->getName(false);
$subtotal['source_id'] = "";
$subtotal['client'] = "";
$subtotal['asset'] = "";
$subtotal['sitename'] = "";
$subtotal['activity_name'] = $activity;
$subtotal['mins'] = "";
} else {
if ($subtotal_activity != $activity) {
//Dump Sub Total
fputcsv($fh, $subtotal, ",", "\"");
$subtotal = array();
$subtotal_activity = $activity;
$subtotal['name'] = $workers[$worker_id]->getName(false);
$subtotal['source_id'] = "";
$subtotal['client'] = "";
$subtotal['asset'] = "";
$subtotal['sitename'] = "";
$subtotal['activity_name'] = $activity;
$subtotal['mins'] = "";
}
}
if (!isset($total_cm)) {
$total_cm = array();
$total_worker_id = $worker_id;
$total_cm['name'] = $workers[$worker_id]->getName(false);
$total_cm['source_id'] = "";
$total_cm['client'] = "";
$total_cm['asset'] = "";
$total_cm['sitename'] = "";
$total_cm['activity_name'] = "";
$total_cm['mins'] = "";
} else {
if ($total_worker_id != $worker_id) {
//Dump Total
fputcsv($fh, $total_cm, ",", "\"");
$total_cm = array();
$total_worker_id = $worker_id;
$total_cm['name'] = $workers[$worker_id]->getName(false);
$total_cm['source_id'] = "";
$total_cm['client'] = "";
$total_cm['asset'] = "";
$total_cm['sitename'] = "";
$total_cm['activity_name'] = "";
$total_cm['mins'] = "";
}
}
$csv['name'] = $workers[$worker_id]->getName(false);
unset($time_entry);
$time_entry['activity_name'] = $activity;
$time_entry['mins'] = $mins;
$time_entry['log_date'] = $log_date;
$time_entry['notes'] = $notes;
$time_entry['source_extension_id'] = $rs->fields['source_extension_id'];
$time_entry['source_id'] = intval($rs->fields['source_id']);
$csv['source_id'] = intval($rs->fields['source_id']);
$custom_fields = DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $csv['source_id']);
if (isset($custom_fields[$csv['source_id']][10])) {
$csv['client'] = $custom_fields[$csv['source_id']][10];
} else {
$csv['client'] = "";
}
if (isset($custom_fields[$csv['source_id']][11])) {
$csv['asset'] = $custom_fields[$csv['source_id']][11];
} else {
$csv['asset'] = "";
}
if (isset($custom_fields[$csv['source_id']][1])) {
$csv['sitename'] = $custom_fields[$csv['source_id']][1];
} else {
$csv['sitename'] = "";
}
$csv['activity_name'] = $activity;
$csv['mins'] = $mins;
$csv['subtotal'] = "";
$csv['total'] = "";
$csv['log_date'] = date("Y-m-d h:i A", $log_date);
$csv['notes'] = $notes;
$time_entries[$worker_id]['entries'][] = $time_entry;
@($time_entries[$worker_id]['mins'][$activity] = intval($time_entries[$worker_id]['mins'][$activity]) + $mins);
@($time_entries[$worker_id]['mins']['total'] = intval($time_entries[$worker_id]['mins']['total']) + $mins);
$subtotal['subtotal'] = $time_entries[$worker_id]['mins'][$activity];
$total_cm['subtotal'] = "";
$subtotal['total'] = "";
$total_cm['total'] = $time_entries[$worker_id]['mins']['total'];
fputcsv($fh, $csv, ",", "\"");
$rs->MoveNext();
}
}
// print_r($time_entries);
$tpl->assign('time_entries', $time_entries);
$tpl->assign('report_type', $report_type);
$tpl->assign('href_filename', $href_filename);
fputcsv($fh, $subtotal, ",", "\"");
fputcsv($fh, $total_cm, ",", "\"");
fclose($fh);
$tpl->display('file:' . $this->tpl_path . '/report_worker_time_html.tpl');
}
function doBulkUpdateAction()
{
// Checked rows
@($ids_str = DevblocksPlatform::importGPC($_REQUEST['ids'], 'string'));
$ids = DevblocksPlatform::parseCsvString($ids_str);
// Filter: whole list or check
@($filter = DevblocksPlatform::importGPC($_REQUEST['filter'], 'string', ''));
// View
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string'));
$view = C4_AbstractViewLoader::getView($view_id);
// Feedback fields
// @$list_id = trim(DevblocksPlatform::importGPC($_POST['list_id'],'integer',0));
$do = array();
// Do: List
// if(0 != strlen($list_id))
// $do['list_id'] = $list_id;
// Do: Custom fields
$do = DAO_CustomFieldValue::handleBulkPost($do);
$view->doBulkUpdate($filter, $do, $ids);
$view->render();
return;
}
function saveSensorPeekAction()
{
$translate = DevblocksPlatform::getTranslationService();
$active_worker = PortSensorApplication::getActiveWorker();
// [TODO] ACL
// return;
@($id = DevblocksPlatform::importGPC($_POST['id'], 'integer'));
@($view_id = DevblocksPlatform::importGPC($_POST['view_id'], 'string'));
@($name = DevblocksPlatform::importGPC($_POST['name'], 'string'));
@($extension_id = DevblocksPlatform::importGPC($_POST['extension_id'], 'string'));
@($disabled = DevblocksPlatform::importGPC($_POST['is_disabled'], 'integer', 0));
@($delete = DevblocksPlatform::importGPC($_POST['do_delete'], 'integer', 0));
// [TODO] The superuser set bit here needs to be protected by ACL
if (empty($name)) {
$name = "New Sensor";
}
if (!empty($id) && !empty($delete)) {
DAO_Sensor::delete($id);
} else {
$fields = array(DAO_Sensor::NAME => $name, DAO_Sensor::EXTENSION_ID => $extension_id, DAO_Sensor::IS_DISABLED => $disabled);
if (empty($id)) {
$id = DAO_Sensor::create($fields);
} else {
DAO_Sensor::update($id, $fields);
}
// Save sensor extension config
if (!empty($extension_id)) {
if (null != ($ext = DevblocksPlatform::getExtension($extension_id, true))) {
if (null != ($sensor = DAO_Sensor::get($id)) && $ext instanceof Extension_Sensor) {
$ext->saveConfig($sensor);
}
}
}
// Custom field saves
@($field_ids = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
DAO_CustomFieldValue::handleFormPost(PsCustomFieldSource_Sensor::ID, $id, $field_ids);
}
if (!empty($view_id)) {
$view = Ps_AbstractViewLoader::getView($view_id);
$view->render();
}
}
function doContactSendAction()
{
@($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', ''));
@($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', ''));
@($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', ''));
@($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
@($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array()));
// Load the answers to any situational questions
$aFollowUpA = array();
if (is_array($aFollowUpQ)) {
foreach ($aFollowUpQ as $idx => $q) {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', ''));
$aFollowUpA[$idx] = $answer;
}
}
$umsession = $this->getSession();
$fingerprint = parent::getFingerprint();
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$umsession->setProperty('support.write.last_from', $sFrom);
$umsession->setProperty('support.write.last_subject', $sSubject);
$umsession->setProperty('support.write.last_content', $sContent);
// $umsession->setProperty('support.write.last_followup_q',$aFollowUpQ);
$umsession->setProperty('support.write.last_followup_a', $aFollowUpA);
$sNature = $umsession->getProperty('support.write.last_nature', '');
$captcha_enabled = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_CAPTCHA_ENABLED, 1);
if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, @$umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***'))) {
if (empty($sFrom)) {
$umsession->setProperty('support.write.last_error', 'Invalid e-mail address.');
} else {
$umsession->setProperty('support.write.last_error', 'What you typed did not match the image.');
}
// [TODO] Need to report the captcha didn't match and redraw the form
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', $this->getPortal(), 'contact', 'step2')));
return;
}
// Dispatch
$to = $default_from;
$subject = 'Contact me: Other';
$sDispatch = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_DISPATCH, '');
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$to = $v['to'];
$subject = 'Contact me: ' . strip_tags($k);
break;
}
}
if (!empty($sSubject)) {
$subject = $sSubject;
}
$fieldContent = '';
if (!empty($aFollowUpQ)) {
$fieldContent = "\r\n\r\n";
$fieldContent .= "--------------------------------------------\r\n";
if (!empty($sNature)) {
$fieldContent .= $subject . "\r\n";
$fieldContent .= "--------------------------------------------\r\n";
}
foreach ($aFollowUpQ as $idx => $q) {
$answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : '';
$fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n";
if ($idx + 1 < count($aFollowUpQ)) {
$fieldContent .= "\r\n";
}
}
$fieldContent .= "--------------------------------------------\r\n";
"\r\n";
}
$message = new CerberusParserMessage();
$message->headers['date'] = date('r');
$message->headers['to'] = $to;
$message->headers['subject'] = $subject;
$message->headers['message-id'] = CerberusApplication::generateMessageId();
$message->headers['x-cerberus-portal'] = 1;
// Sender
$fromList = imap_rfc822_parse_adrlist($sFrom, '');
if (empty($fromList) || !is_array($fromList)) {
return;
// abort with message
}
$from = array_shift($fromList);
$message->headers['from'] = $from->mailbox . '@' . $from->host;
$message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent;
$ticket_id = CerberusParser::parseMessage($message);
$ticket = DAO_Ticket::getTicket($ticket_id);
// Auto-save any custom fields
$fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
if (!empty($aFieldIds)) {
foreach ($aFieldIds as $iIdx => $iFieldId) {
if (!empty($iFieldId)) {
$field =& $fields[$iFieldId];
/* @var $field Model_CustomField */
$value = "";
switch ($field->type) {
case Model_CustomField::TYPE_SINGLE_LINE:
case Model_CustomField::TYPE_MULTI_LINE:
@($value = trim($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_NUMBER:
@($value = intval($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_DATE:
if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) {
@($value = intval($time));
}
break;
case Model_CustomField::TYPE_DROPDOWN:
@($value = $aFollowUpA[$iIdx]);
break;
case Model_CustomField::TYPE_CHECKBOX:
@($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0);
break;
}
if (!empty($value)) {
DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $ticket_id, $iFieldId, $value);
}
}
}
}
// Clear any errors
$umsession->setProperty('support.write.last_nature', null);
$umsession->setProperty('support.write.last_nature_string', null);
$umsession->setProperty('support.write.last_content', null);
$umsession->setProperty('support.write.last_error', null);
$umsession->setProperty('support.write.last_opened', $ticket->mask);
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', $this->getPortal(), 'contact', 'confirm')));
}
/**
* Enter description here...
*
* @param array $ids
*/
static function delete($ids)
{
if (!is_array($ids)) {
$ids = array($ids);
}
$db = DevblocksPlatform::getDatabaseService();
$ids_list = implode(',', $ids);
// Tasks
$db->Execute(sprintf("DELETE QUICK FROM task WHERE id IN (%s)", $ids_list));
// Custom fields
DAO_CustomFieldValue::deleteBySourceIds(ChCustomFieldSource_Task::ID, $ids);
return true;
}
function savePropertiesAction()
{
@($ticket_id = DevblocksPlatform::importGPC($_POST['ticket_id'], 'integer', 0));
@($remove = DevblocksPlatform::importGPC($_POST['remove'], 'array', array()));
@($next_worker_id = DevblocksPlatform::importGPC($_POST['next_worker_id'], 'integer', 0));
@($ticket_reopen = DevblocksPlatform::importGPC($_POST['ticket_reopen'], 'string', ''));
@($unlock_date = DevblocksPlatform::importGPC($_POST['unlock_date'], 'string', ''));
@($subject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($closed = DevblocksPlatform::importGPC($_POST['closed'], 'closed', 0));
@($ticket = DAO_Ticket::getTicket($ticket_id));
if (empty($ticket_id) || empty($ticket)) {
return;
}
$fields = array();
// Properties
if (empty($next_worker_id)) {
$unlock_date = "";
}
// Status
if (isset($closed)) {
switch ($closed) {
case 0:
// open
$fields[DAO_Ticket::IS_WAITING] = 0;
$fields[DAO_Ticket::IS_CLOSED] = 0;
$fields[DAO_Ticket::IS_DELETED] = 0;
$fields[DAO_Ticket::DUE_DATE] = 0;
break;
case 1:
// closed
$fields[DAO_Ticket::IS_WAITING] = 0;
$fields[DAO_Ticket::IS_CLOSED] = 1;
$fields[DAO_Ticket::IS_DELETED] = 0;
if (isset($ticket_reopen)) {
@($time = intval(strtotime($ticket_reopen)));
$fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
case 2:
// waiting
$fields[DAO_Ticket::IS_WAITING] = 1;
$fields[DAO_Ticket::IS_CLOSED] = 0;
$fields[DAO_Ticket::IS_DELETED] = 0;
if (isset($ticket_reopen)) {
@($time = intval(strtotime($ticket_reopen)));
$fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
case 3:
// deleted
$fields[DAO_Ticket::IS_WAITING] = 0;
$fields[DAO_Ticket::IS_CLOSED] = 1;
$fields[DAO_Ticket::IS_DELETED] = 1;
$fields[DAO_Ticket::DUE_DATE] = 0;
break;
}
}
if (isset($next_worker_id)) {
$fields[DAO_Ticket::NEXT_WORKER_ID] = $next_worker_id;
}
if (isset($unlock_date)) {
@($time = intval(strtotime($unlock_date)));
$fields[DAO_Ticket::UNLOCK_DATE] = $time;
}
if (!empty($subject)) {
$fields[DAO_Ticket::SUBJECT] = $subject;
}
if (!empty($fields)) {
DAO_Ticket::updateTicket($ticket_id, $fields);
}
// Custom field saves
@($field_ids = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
DAO_CustomFieldValue::handleFormPost(ChCustomFieldSource_Ticket::ID, $ticket_id, $field_ids);
// Requesters
@($req_list = DevblocksPlatform::importGPC($_POST['add'], 'string', ''));
if (!empty($req_list)) {
$req_list = DevblocksPlatform::parseCrlfString($req_list);
$req_list = array_unique($req_list);
// [TODO] This is redundant with the Requester Peek on Reply
if (is_array($req_list) && !empty($req_list)) {
foreach ($req_list as $req) {
if (empty($req)) {
continue;
}
$rfc_addys = imap_rfc822_parse_adrlist($req, 'localhost');
foreach ($rfc_addys as $rfc_addy) {
$addy = $rfc_addy->mailbox . '@' . $rfc_addy->host;
if (null != ($req_addy = CerberusApplication::hashLookupAddress($addy, true))) {
DAO_Ticket::createRequester($req_addy->id, $ticket_id);
}
}
}
}
}
if (!empty($remove) && is_array($remove)) {
foreach ($remove as $address_id) {
$addy = DAO_Address::get($address_id);
DAO_Ticket::deleteRequester($ticket_id, $address_id);
// echo "Removed <b>" . $addy->email . "</b> as a recipient.<br>";
}
}
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('display', $ticket->mask)));
}
function AnswernetMetlifeReportDRReport($RunFromCron = 0)
{
$db = DevblocksPlatform::getDatabaseService();
$translate = DevblocksPlatform::getTranslationService();
if ($RunFromCron) {
$logger = DevblocksPlatform::getConsoleLog();
}
$radius = 12;
$start_time = 0;
date_default_timezone_set('Etc/UTC');
// Security
if (null == ($active_worker = CerberusApplication::getActiveWorker())) {
die($translate->_('common.access_denied'));
}
// import dates from form
@($start = DevblocksPlatform::importGPC($_REQUEST['start'], 'string', ''));
if (empty($start)) {
$start = "Yesterday";
}
$start_time = strtotime($start);
if ($start_time === false) {
$start = "Yesterday";
$start_time = strtotime($start);
}
if (empty($start_time) || !is_numeric($start_time)) {
return;
}
$start_ofday = mktime(0, 0, 0, date("m", $start_time), date("d", $start_time), date("Y", $start_time));
$end_ofday = $start_ofday + 86400;
if ($RunFromCron) {
$logger->info("[Answernet.com] Gerating the Metlife DR Report.");
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.report.dr.date.from.text') . date(" Y-m-d H:i:s ", $start_ofday) . $translate->_('answernet.er.metlife.report.dr.date.to.text') . date(" Y-m-d H:i:s T", $end_ofday));
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.generate.report'));
} else {
print '<br><br><br>';
print $translate->_('answernet.er.metlife.report.dr.date.from.text');
print date(" Y-m-d H:i:s ", $start_ofday);
print $translate->_('answernet.er.metlife.report.dr.date.to.text');
print date(" Y-m-d H:i:s T", $end_ofday);
print '<br>';
print $translate->_('answernet.er.metlife.generate.report');
}
$filename = "report-metlife-dr-" . date("Ymd", $start_time) . ".xls";
$full_filename = getcwd() . '/storage/answernet/' . $filename;
if ($RunFromCron) {
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.generating'));
} else {
print '<br>';
print $translate->_('answernet.er.metlife.generating');
}
// Create new Excel Spreadsheet.
$workbook = new Spreadsheet_Excel_Writer($full_filename);
// Create Open Status Tab and set Column Width and Row Hight.
$worksheet_transaction =& $workbook->addWorksheet('Transaction Report');
$worksheet_transaction->setColumn(0, 0, $radius * 0.85);
$worksheet_transaction->setColumn(1, 1, $radius * 0.85);
$worksheet_transaction->setColumn(2, 2, $radius * 0.35);
$worksheet_transaction->setColumn(3, 3, $radius * 1.65);
$worksheet_transaction->setColumn(4, 4, $radius * 1.85);
$worksheet_transaction->setColumn(5, 5, $radius * 1.16);
$worksheet_transaction->setColumn(6, 6, $radius * 2.6);
$worksheet_transaction->setColumn(7, 8, $radius * 0.87);
$worksheet_transaction->setColumn(9, 9, $radius * 3.28);
$worksheet_transaction->setColumn(10, 10, $radius * 1.34);
// $worksheet_open_status->setRow(0, 28);
// $worksheet_open_status->setRow(2, 32);
// Create Open Status Tab and set Column Width and Row Hight.
$worksheet_open_status =& $workbook->addWorksheet('Open DR Report');
$worksheet_open_status->setColumn(0, 0, $radius * 0.85);
$worksheet_open_status->setColumn(1, 1, $radius * 0.35);
$worksheet_open_status->setColumn(2, 2, $radius * 0.7);
$worksheet_open_status->setColumn(3, 3, $radius * 1.65);
$worksheet_open_status->setColumn(4, 4, $radius * 1.85);
$worksheet_open_status->setColumn(5, 5, $radius * 1.16);
$worksheet_open_status->setColumn(6, 6, $radius * 2.6);
$worksheet_open_status->setColumn(7, 8, $radius * 0.87);
$worksheet_open_status->setColumn(9, 9, $radius * 3.28);
$worksheet_open_status->setColumn(10, 10, $radius * 1.34);
// $worksheet_open_status->setRow(0, 28);
// $worksheet_open_status->setRow(2, 32);
// Create monthly Tab and set Column Width and Row Hight.
$worksheet_monthly =& $workbook->addWorksheet('Month DR Summary');
$worksheet_monthly->setColumn(0, 0, $radius * 2.46);
$worksheet_monthly->setColumn(1, 1, $radius * 0.47);
$worksheet_monthly->setColumn(2, 2, $radius * 0.63);
$worksheet_monthly->setColumn(3, 3, $radius * 0.6899999999999999);
$worksheet_monthly->setColumn(4, 4, $radius * 0.6899999999999999);
$worksheet_monthly->setColumn(5, 5, $radius * 0.6899999999999999);
// $worksheet_monthly->setRow(0, 56);
// Formats used thoughout the workbook.
$format_general =& $workbook->addFormat();
$format_general->setBorder(1);
$format_general->setHAlign('left');
$format_general->setTextWrap();
$format_general_title =& $workbook->addFormat();
$format_general_title->setBorder(1);
$format_general_title->setColor('black');
$format_general_title->setFgColor('silver');
$format_general_title->setHAlign('left');
$format_general_title->setVAlign('vjustify');
$format_general_title->setVAlign('top');
$format_general_nowrap =& $workbook->addFormat();
$format_general_nowrap->setBorder(1);
// Setup templating for the formating of certain cells in the Monthly Group.
$format_monthly_title =& $workbook->addFormat();
$format_monthly_title->setColor(8);
$format_monthly_title->setFgColor(35);
$format_monthly_title->setBorder(1);
$format_monthly_title->setBold();
$format_monthly_title->setHAlign('center');
$format_monthly_title->setVAlign('vjustify');
$format_monthly_title->setVAlign('top');
$format_monthly_title->setTextWrap();
$format_monthly_title->setAlign('merge');
// Added headers since they never change in the transaction Group.
$worksheet_transaction->write(0, 0, 'Status', $format_general_title);
$worksheet_transaction->write(0, 1, 'Due Date', $format_general_title);
$worksheet_transaction->write(0, 2, 'SLA', $format_general_title);
$worksheet_transaction->write(0, 3, 'Date Received', $format_general_title);
$worksheet_transaction->write(0, 4, 'RM Name', $format_general_title);
$worksheet_transaction->write(0, 5, 'RM Employee id', $format_general_title);
$worksheet_transaction->write(0, 6, 'Request Type', $format_general_title);
$worksheet_transaction->write(0, 7, 'MetLife Staff', $format_general_title);
$worksheet_transaction->write(0, 8, 'New Hire', $format_general_title);
$worksheet_transaction->write(0, 9, 'Nates (email body)', $format_general_title);
$worksheet_transaction->write(0, 10, 'Ticket Mask', $format_general_title);
// Added headers since they never change in the Open Status Group.
$worksheet_open_status->write(0, 0, 'Due Date', $format_general_title);
$worksheet_open_status->write(0, 1, 'SLA', $format_general_title);
$worksheet_open_status->write(0, 2, 'Overdue', $format_general_title);
$worksheet_open_status->write(0, 3, 'Date Received', $format_general_title);
$worksheet_open_status->write(0, 4, 'RM Name', $format_general_title);
$worksheet_open_status->write(0, 5, 'RM Employee id', $format_general_title);
$worksheet_open_status->write(0, 6, 'Request Type', $format_general_title);
$worksheet_open_status->write(0, 7, 'MetLife Staff', $format_general_title);
$worksheet_open_status->write(0, 8, 'New Hire', $format_general_title);
$worksheet_open_status->write(0, 9, 'Nates (email body)', $format_general_title);
$worksheet_open_status->write(0, 10, 'Ticket Mask', $format_general_title);
// Added headers since they never change in the monthly Group.
$month_text = date("F-y", $start_time);
$worksheet_monthly->write(0, 0, $month_text, $format_monthly_title);
$worksheet_monthly->write(0, 1, '', $format_monthly_title);
$worksheet_monthly->write(0, 2, '', $format_monthly_title);
$worksheet_monthly->write(0, 3, '', $format_monthly_title);
$worksheet_monthly->write(0, 4, '', $format_monthly_title);
$worksheet_monthly->write(0, 5, '', $format_monthly_title);
$worksheet_monthly->write(1, 0, 'DR Summary', $format_general_title);
$worksheet_monthly->write(1, 1, '', $format_general_title);
$worksheet_monthly->write(2, 0, 'All DRs incoming*', $format_general);
$worksheet_monthly->write(3, 0, 'DRs Sent to MetLife', $format_general);
$worksheet_monthly->write(4, 0, 'DRs Completed', $format_general);
$worksheet_monthly->write(5, 0, 'Average time to reply (day)', $format_general);
$worksheet_monthly->write(6, 0, 'Missed DR SLA', $format_general);
$worksheet_monthly->write(7, 0, 'DR escalations', $format_general);
$worksheet_monthly->write(8, 0, 'DR Unique Users', $format_general);
$worksheet_monthly->write(9, 0, 'New Hires (30 Days)', $format_general);
$worksheet_monthly->write(10, 0, '', $format_general);
$worksheet_monthly->write(10, 1, '', $format_general);
$worksheet_monthly->write(11, 0, 'DR Categories', $format_general_title);
$worksheet_monthly->write(11, 1, '#s', $format_general_title);
$worksheet_monthly->write(11, 2, 'Avg SLA', $format_general_title);
$worksheet_monthly->write(11, 3, 'Linda #s', $format_general_title);
$worksheet_monthly->write(11, 4, 'Colin #s', $format_general_title);
$worksheet_monthly->write(11, 5, 'Sarfraz #s', $format_general_title);
$worksheet_monthly->write(12, 0, 'Import Contacts - New hire', $format_general);
$worksheet_monthly->write(13, 0, 'Import Contacts', $format_general);
$worksheet_monthly->write(14, 0, 'Create mailing list from exiting date', $format_general);
$worksheet_monthly->write(15, 0, 'Update existing contacts - batch', $format_general);
$worksheet_monthly->write(16, 0, 'Missing or incorrect customer info', $format_general);
$worksheet_monthly->write(17, 0, 'Fix duplicate contacts', $format_general);
$worksheet_monthly->write(18, 0, 'Export third party file', $format_general);
$worksheet_monthly->write(19, 0, 'Other', $format_general);
$worksheet_monthly->write(20, 0, 'Total', $format_general_title);
$worksheet_monthly->write(20, 1, '', $format_general_title);
$worksheet_monthly->write(20, 2, '', $format_general_title);
$worksheet_monthly->write(20, 3, '', $format_general_title);
$worksheet_monthly->write(20, 4, '', $format_general_title);
$worksheet_monthly->write(20, 5, '', $format_general_title);
$worksheet_monthly->write(22, 0, '* Some DRs will be deemed normal care and should use other reporting codes, remove from DR reporting', $format_general_nowrap);
$worksheet_monthly->write(23, 0, '** Days should be tracked as business days', $format_general_nowrap);
$worksheet_monthly->write(25, 0, 'SLA Goals', $format_general_title);
$worksheet_monthly->write(25, 1, '', $format_general_title);
$worksheet_monthly->write(26, 0, 'Import Contacts - New hire', $format_general);
$worksheet_monthly->write(27, 0, 'Import Contacts', $format_general);
$worksheet_monthly->write(28, 0, 'Create mailing list from exiting date', $format_general);
$worksheet_monthly->write(29, 0, 'Update existing contacts - batch', $format_general);
$worksheet_monthly->write(30, 0, 'Missing or incorrect customer info', $format_general);
$worksheet_monthly->write(31, 0, 'Fix duplicate contacts', $format_general);
$worksheet_monthly->write(32, 0, 'Export third party file', $format_general);
$worksheet_monthly->write(33, 0, 'Other', $format_general);
$worksheet_monthly->write(34, 0, 'Avgerage', $format_general_title);
$worksheet_monthly->write(34, 1, '', $format_general_title);
if ($RunFromCron) {
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.metlife.done'));
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.generating.dr.daily.report'));
} else {
print $translate->_('answernet.er.metlife.metlife.done');
print '<br>';
print $translate->_('answernet.er.metlife.generating.dr.daily.report');
}
//SELECT t.id, t.mask, t.created_date ticket_created_date, mc.content, t.is_closed
//FROM ticket t
//INNER JOIN message_content mc on t.first_message_id = mc.message_id
//INNER JOIN message m on t.first_message_id = m.id
//and team_id = 1721
//ORDER BY t.id
$sql = "SELECT t.id, t.mask, ";
$sql .= "t.created_date ticket_created_date, mc.content ";
$sql .= "FROM ticket t ";
$sql .= "INNER JOIN message_content mc on t.first_message_id = mc.message_id ";
$sql .= "WHERE t.is_closed = 0 ";
$sql .= "and t.team_id = 1721 ";
$sql .= "ORDER BY t.id ";
$rs = $db->Execute($sql);
$row = 1;
if (is_a($rs, 'ADORecordSet')) {
while (!$rs->EOF) {
$worksheet_open_status->setRow($row, 12);
$custom_fields = DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $rs->fields['id']);
//print "<pre>";
//print_r($custom_fields);
//print "</pre>";
// Due Date, SLA, Date Recived, RM Name, RM Employee ID, Topic, Staff, New Hire, Notes/Email Body
// Due Date Column 0
$due_date_int = intval($custom_fields[$rs->fields['id']][1]);
if ($due_date_int) {
$ticket_due_date = date("n/j/y", $due_date_int);
} else {
$ticket_due_date = "";
}
$worksheet_open_status->writeString($row, 0, $ticket_due_date, $format_general);
// SLA Column 1
$worksheet_open_status->write($row, 1, $custom_fields[$rs->fields['id']][5], $format_general);
// Overdue Column 2
if (date("U", $due_date_int) >= time()) {
$worksheet_open_status->write($row, 2, "No", $format_general);
} else {
$worksheet_open_status->write($row, 2, "Yes", $format_general);
}
// Date Recieved Column 3
$ticket_created_date = date("n/j/y g:i:s A", intval($rs->fields['ticket_created_date']));
$worksheet_open_status->writeString($row, 3, $ticket_created_date, $format_general);
// RM Name Column 4
$worksheet_open_status->write($row, 4, $custom_fields[$rs->fields['id']][3], $format_general);
// RM Employee ID Column 5
$worksheet_open_status->write($row, 5, $custom_fields[$rs->fields['id']][2], $format_general);
// Topic / Request Type Column 6
$worksheet_open_status->write($row, 6, $custom_fields[$rs->fields['id']][4], $format_general);
// Staff Column 7
$worksheet_open_status->write($row, 7, $custom_fields[$rs->fields['id']][8], $format_general);
// New Hire Column 8
$worksheet_open_status->write($row, 8, $custom_fields[$rs->fields['id']][6], $format_general);
// Email Body Column 9
$message_content = $rs->fields['content'];
$worksheet_open_status->write($row, 9, trim($message_content), $format_general_nowrap);
// Ticket Mask Column 10
$mask = $rs->fields['mask'];
$worksheet_open_status->write($row, 10, $mask, $format_general);
$row++;
$rs->MoveNext();
}
}
if ($RunFromCron) {
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.metlife.done'));
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.generating.dr.transaction.report'));
} else {
print $translate->_('answernet.er.metlife.metlife.done');
print '<br>';
print $translate->_('answernet.er.metlife.generating.dr.transaction.report');
}
//SELECT t.mask, t.created_date ticket_created_date,
//m.created_date message_created_date, mc.content,
//m.is_outgoing
//FROM message m
//INNER JOIN ticket t ON m.ticket_id = t.id
//INNER JOIN address a ON m.address_id = a.id
//INNER JOIN message_content mc on m.id = mc.message_id
//WHERE t.team_id = 1721
//ORDER BY m.id;
$sql = "SELECT t.id, t.mask, t.created_date ticket_created_date, ";
$sql .= "m.created_date message_created_date, mc.content, m.is_outgoing ";
$sql .= "FROM message m ";
$sql .= "INNER JOIN ticket t ON m.ticket_id = t.id ";
$sql .= "INNER JOIN address a ON m.address_id = a.id ";
$sql .= "INNER JOIN message_content mc on m.id = mc.message_id ";
$sql .= sprintf("WHERE m.created_date > %d AND m.created_date <= %d ", $start_ofday, $end_ofday);
$sql .= "and t.team_id = 1721 ";
$sql .= "ORDER BY t.id ";
$rs = $db->Execute($sql);
$row = 1;
if (is_a($rs, 'ADORecordSet')) {
while (!$rs->EOF) {
$worksheet_transaction->setRow($row, 12);
$custom_fields = DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $rs->fields['id']);
// Status, Due Date, SLA, SLA Age, Date Recived, RM Name, RM Employee ID, Topic, Staff, New Hire, Notes/Email Body
if (intval($rs->fields['is_outgoing'])) {
$worksheet_transaction->write($row, 0, "Recieved", $format_general);
} else {
$worksheet_transaction->write($row, 0, "Sent", $format_general);
}
// Due Date Column 1
$due_date_int = intval($custom_fields[$rs->fields['id']][1]);
if ($due_date_int) {
$ticket_due_date = date("n/j/y", $due_date_int);
} else {
$ticket_due_date = "";
}
$worksheet_transaction->writeString($row, 1, $ticket_due_date, $format_general);
// SLA Column 2
$worksheet_transaction->write($row, 2, $custom_fields[$rs->fields['id']][5], $format_general);
// Date Recieved Column 3
$ticket_created_date = date("n/j/y g:i:s A", intval($rs->fields['ticket_created_date']));
$worksheet_transaction->writeString($row, 3, $ticket_created_date, $format_general);
// RM Name Column 4
$worksheet_transaction->write($row, 4, $custom_fields[$rs->fields['id']][3], $format_general);
// RM Employee ID Column 5
$worksheet_transaction->write($row, 5, $custom_fields[$rs->fields['id']][2], $format_general);
// Topic / Request Type Column 6
$worksheet_transaction->write($row, 6, $custom_fields[$rs->fields['id']][4], $format_general);
// Staff Column 7
$worksheet_transaction->write($row, 7, $custom_fields[$rs->fields['id']][8], $format_general);
// New Hire Column 8
$worksheet_transaction->write($row, 8, $custom_fields[$rs->fields['id']][6], $format_general);
// Email Body Column 9
$message_content = $rs->fields['content'];
$worksheet_transaction->write($row, 9, trim($message_content), $format_general_nowrap);
// Ticket Mask Column 10
$mask = $rs->fields['mask'];
$worksheet_transaction->write($row, 10, $mask, $format_general);
$row++;
$rs->MoveNext();
}
}
if ($RunFromCron) {
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.metlife.done'));
$logger->info("[Answernet.com] " . $translate->_('answernet.er.metlife.generating.dr.monthly.report'));
} else {
print $translate->_('answernet.er.metlife.metlife.done');
print '<br>';
print $translate->_('answernet.er.metlife.generating.dr.monthly.report');
}
/*
print $translate->_('answernet.er.metlife.metlife.done');
print '<br>';
print $translate->_('answernet.er.metlife.generating.email.count');
$worksheet_in_count->setRow(1, 24);
$row_count = 2;
foreach ($in_count_admin as $record) {
$worksheet_in_count->write($row_count, 0, $record['email'], $format_general);
$worksheet_in_count->write($row_count, 1, $record['count'], $format_general);
$row_count++;
}
$worksheet_in_count->write(1, 0, 'Total Admin Email', $format_in_count_total);
$worksheet_in_count->writeFormula(1, 1, "=SUM(B3:B".$row_count.")", $format_general);
$row_count = 2;
foreach ($in_count_other as $record) {
$worksheet_in_count->write($row_count, 2, $record['email'], $format_general);
$worksheet_in_count->write($row_count, 3, '', $format_general);
$worksheet_in_count->write($row_count, 4, $record['count'], $format_general);
$row_count++;
}
$worksheet_in_count->write(1, 2, 'Total Field Email', $format_in_count_total);
$worksheet_in_count->write(1, 3, '', $format_in_count_total);
$worksheet_in_count->writeFormula(1, 4, "=SUM(E3:E".$row_count.")", $format_general);
// Grand Total
$worksheet_in_count->write(1, 5, 'Grand Total Email', $format_general);
$worksheet_in_count->writeFormula(1, 6, "=SUM(B2,E2)", $format_general);
$worksheet_out_count->setRow(1, 24);
$row_count = 2;
foreach ($out_count_admin as $record) {
$worksheet_out_count->write($row_count, 0, $record['email'], $format_general);
$worksheet_out_count->write($row_count, 1, $record['count'], $format_general);
$row_count++;
}
$worksheet_out_count->write(1, 0, 'Total Admin Email', $format_general);
$worksheet_out_count->writeFormula(1, 1, "=SUM(B3:B".$row_count.")", $format_general);
$row_count = 2;
foreach ($out_count_other as $record) {
$worksheet_out_count->write($row_count, 2, $record['email'], $format_general);
$worksheet_out_count->write($row_count, 3, '', $format_general);
$worksheet_out_count->write($row_count, 4, $record['count'], $format_general);
$row_count++;
}
$worksheet_out_count->write(1, 2, 'Total Field Email', $format_general);
$worksheet_out_count->write(1, 3, '', $format_out_count_total);
$worksheet_out_count->writeFormula(1, 4, "=SUM(E3:E".$row_count.")", $format_general);
// Grand Total
$worksheet_out_count->write(1, 5, 'Grand Total Email', $format_general);
$worksheet_out_count->writeFormula(1, 6, "=SUM(B2,E2)", $format_general);
*/
$workbook->close();
return $filename;
}
/**
* Enter description here...
*
* @param CerberusParserMessage $message
* @return integer
*/
public static function parseMessage(CerberusParserMessage $message, $options = array())
{
/*
* options:
* 'no_autoreply'
*/
$logger = DevblocksPlatform::getConsoleLog();
$settings = DevblocksPlatform::getPluginSettingsService();
$helpdesk_senders = CerberusApplication::getHelpdeskSenders();
// Pre-parse mail filters
$pre_filters = Model_PreParseRule::getMatches($message);
if (is_array($pre_filters) && !empty($pre_filters)) {
// Load filter action manifests for reuse
$ext_action_mfts = DevblocksPlatform::getExtensions('cerberusweb.mail_filter.action', false);
// Loop through all matching filters
foreach ($pre_filters as $pre_filter) {
// Do something with matching filter's actions
foreach ($pre_filter->actions as $action_key => $action) {
switch ($action_key) {
case 'blackhole':
return NULL;
break;
case 'redirect':
@($to = $action['to']);
CerberusMail::reflect($message, $to);
return NULL;
break;
case 'bounce':
@($msg = $action['message']);
@($subject = 'Delivery failed: ' . self::fixQuotePrintableString($message->headers['subject']));
// [TODO] Follow the RFC spec on a true bounce
if (null != ($fromAddressInst = CerberusParser::getAddressFromHeaders($message->headers))) {
CerberusMail::quickSend($fromAddressInst->email, $subject, $msg);
}
return NULL;
break;
default:
// Plugin pre-parser filter actions
if (isset($ext_action_mfts[$action_key])) {
if (null != @($ext_action = $ext_action_mfts[$action_key]->createInstance())) {
try {
/* @var $ext_action Extension_MailFilterAction */
$ext_action->run($pre_filter, $message);
} catch (Exception $e) {
}
}
}
break;
}
}
}
}
$headers =& $message->headers;
// From
if (null == ($fromAddressInst = CerberusParser::getAddressFromHeaders($headers))) {
$logger->err("[Parser] 'From' address could not be created.");
return NULL;
}
// To/Cc/Bcc
$to = array();
$sTo = @$headers['to'];
$bIsNew = true;
if (!empty($sTo)) {
// [TODO] Do we still need this RFC address parser?
$to = CerberusParser::parseRfcAddress($sTo);
}
// Subject
// Fix quote printable subject (quoted blocks can appear anywhere in subject)
$sSubject = "";
if (isset($headers['subject']) && !empty($headers['subject'])) {
$sSubject = $headers['subject'];
if (is_array($sSubject)) {
$sSubject = array_shift($sSubject);
}
}
// The subject can still end up empty after QP decode
if (empty($sSubject)) {
$sSubject = "(no subject)";
}
// Date
$iDate = @strtotime($headers['date']);
// If blank, or in the future, set to the current date
if (empty($iDate) || $iDate > time()) {
$iDate = time();
}
// Is banned?
if (1 == $fromAddressInst->is_banned) {
$logger->info("[Parser] Ignoring ticket from banned address: " . $fromAddressInst->email);
return NULL;
}
// Overloadable
$enumSpamTraining = '';
// Message Id / References / In-Reply-To
@($sMessageId = $headers['message-id']);
$body_append_text = array();
$body_append_html = array();
// [mdf]Check attached files before creating the ticket because we may need to overwrite the message-id
// also store any contents of rfc822 files so we can include them after the body
foreach ($message->files as $filename => $file) {
/* @var $file ParserFile */
switch ($file->mime_type) {
case 'message/rfc822':
$full_filename = $file->tmpname;
$mail = mailparse_msg_parse_file($full_filename);
$struct = mailparse_msg_get_structure($mail);
$msginfo = mailparse_msg_get_part_data($mail);
$inline_headers = $msginfo['headers'];
if (isset($headers['from']) && (strtolower(substr($headers['from'], 0, 11)) == 'postmaster@' || strtolower(substr($headers['from'], 0, 14)) == 'mailer-daemon@')) {
$headers['in-reply-to'] = $inline_headers['message-id'];
}
break;
}
}
// [JAS] [TODO] References header may contain multiple message-ids to find
if (null != ($ids = self::findParentMessage($headers))) {
$bIsNew = false;
$id = $ids['ticket_id'];
$msgid = $ids['message_id'];
// Is it a worker reply from an external client? If so, proxy
if (null != ($worker_address = DAO_AddressToWorker::getByAddress($fromAddressInst->email))) {
$logger->info("[Parser] Handling an external worker response from " . $fromAddressInst->email);
if (!DAO_Ticket::isTicketRequester($worker_address->address, $id)) {
// Watcher Commands [TODO] Document on wiki/etc
if (0 != ($matches = preg_match_all("/\\[(.*?)\\]/i", $message->headers['subject'], $commands))) {
@($command = strtolower(array_pop($commands[1])));
$logger->info("[Parser] Worker command: " . $command);
switch ($command) {
case 'close':
DAO_Ticket::updateTicket($id, array(DAO_Ticket::IS_CLOSED => CerberusTicketStatus::CLOSED));
break;
case 'take':
DAO_Ticket::updateTicket($id, array(DAO_Ticket::NEXT_WORKER_ID => $worker_address->worker_id));
break;
case 'comment':
$comment_id = DAO_TicketComment::create(array(DAO_TicketComment::ADDRESS_ID => $fromAddressInst->id, DAO_TicketComment::CREATED => time(), DAO_TicketComment::TICKET_ID => $id, DAO_TicketComment::COMMENT => $message->body));
return $id;
break;
default:
// Typo?
break;
}
}
$attachment_files = array();
$attachment_files['name'] = array();
$attachment_files['type'] = array();
$attachment_files['tmp_name'] = array();
$attachment_files['size'] = array();
$i = 0;
foreach ($message->files as $filename => $file) {
$attachment_files['name'][$i] = $filename;
$attachment_files['type'][$i] = $file->mime_type;
$attachment_files['tmp_name'][$i] = $file->tmpname;
$attachment_files['size'][$i] = $file->file_size;
$i++;
}
CerberusMail::sendTicketMessage(array('message_id' => $msgid, 'content' => $message->body, 'files' => $attachment_files, 'agent_id' => $worker_address->worker_id));
return $id;
} else {
// ... worker is a requester, treat as normal
$logger->info("[Parser] The external worker was a ticket requester, so we're not treating them as a watcher.");
}
} else {
// Reply: Not sent by a worker
/*
* [TODO] check that this sender is a requester on the matched ticket
* Otherwise blank out the $id
*/
}
}
$group_id = 0;
if (empty($id)) {
// New Ticket
$sMask = CerberusApplication::generateTicketMask();
$groups = DAO_Group::getAll();
// Routing new tickets
if (null != ($routing_rules = Model_MailToGroupRule::getMatches($fromAddressInst, $message))) {
if (is_array($routing_rules)) {
foreach ($routing_rules as $rule) {
// Only end up with the last 'move' action (ignore the previous)
if (isset($rule->actions['move'])) {
$group_id = intval($rule->actions['move']['group_id']);
// We don't need to move again when running rule actions
unset($rule->actions['move']);
}
}
}
}
// Make sure the group exists
if (!isset($groups[$group_id])) {
$group_id = null;
}
// Last ditch effort to check for a default group to deliver to
if (empty($group_id)) {
if (null != ($default_team = DAO_Group::getDefaultGroup())) {
$group_id = $default_team->id;
} else {
// Bounce
return null;
}
}
// [JAS] It's important to not set the group_id on the ticket until the messages exist
// or inbox filters will just abort.
$fields = array(DAO_Ticket::MASK => $sMask, DAO_Ticket::SUBJECT => $sSubject, DAO_Ticket::IS_CLOSED => 0, DAO_Ticket::FIRST_WROTE_ID => intval($fromAddressInst->id), DAO_Ticket::LAST_WROTE_ID => intval($fromAddressInst->id), DAO_Ticket::CREATED_DATE => $iDate, DAO_Ticket::UPDATED_DATE => $iDate, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_OPENED);
$id = DAO_Ticket::createTicket($fields);
// Apply routing actions to our new ticket ID
if (isset($routing_rules) && is_array($routing_rules)) {
foreach ($routing_rules as $rule) {
$rule->run($id);
}
}
}
// [JAS]: Add requesters to the ticket
if (!empty($fromAddressInst->id) && !empty($id)) {
// Don't add a requester if the sender is a helpdesk address
if (isset($helpdesk_senders[$fromAddressInst->email])) {
$logger->info("[Parser] Not adding ourselves as a requester: " . $fromAddressInst->email);
} else {
DAO_Ticket::createRequester($fromAddressInst->id, $id);
}
}
// Add the other TO/CC addresses to the ticket
// [TODO] This should be cleaned up and optimized
if ($settings->get('cerberusweb.core', CerberusSettings::PARSER_AUTO_REQ, 0)) {
@($autoreq_exclude_list = $settings->get('cerberusweb.core', CerberusSettings::PARSER_AUTO_REQ_EXCLUDE, ''));
$destinations = self::getDestinations($headers);
if (is_array($destinations) && !empty($destinations)) {
// Filter out any excluded requesters
if (!empty($autoreq_exclude_list)) {
@($autoreq_exclude = DevblocksPlatform::parseCrlfString($autoreq_exclude_list));
if (is_array($autoreq_exclude) && !empty($autoreq_exclude)) {
foreach ($autoreq_exclude as $excl_pattern) {
$excl_regexp = DevblocksPlatform::parseStringAsRegExp($excl_pattern);
// Check all destinations for this pattern
foreach ($destinations as $idx => $dest) {
if (@preg_match($excl_regexp, $dest)) {
unset($destinations[$idx]);
}
}
}
}
}
foreach ($destinations as $dest) {
if (null != ($destInst = CerberusApplication::hashLookupAddress($dest, true))) {
// Skip if the destination is one of our senders or the matching TO
if (isset($helpdesk_senders[$destInst->email])) {
continue;
}
DAO_Ticket::createRequester($destInst->id, $id);
}
}
}
}
$attachment_path = APP_STORAGE_PATH . '/attachments/';
// [TODO] This should allow external attachments (S3)
$fields = array(DAO_Message::TICKET_ID => $id, DAO_Message::CREATED_DATE => $iDate, DAO_Message::ADDRESS_ID => $fromAddressInst->id);
$email_id = DAO_Message::create($fields);
// Content
DAO_MessageContent::create($email_id, $message->body);
// Headers
foreach ($headers as $hk => $hv) {
DAO_MessageHeader::create($email_id, $hk, $hv);
}
// [mdf] Loop through files to insert attachment records in the db, and move temporary files
if (!empty($email_id)) {
foreach ($message->files as $filename => $file) {
/* @var $file ParserFile */
//[mdf] skip rfc822 messages since we extracted their content above
if ($file->mime_type == 'message/rfc822') {
continue;
}
$fields = array(DAO_Attachment::MESSAGE_ID => $email_id, DAO_Attachment::DISPLAY_NAME => $filename, DAO_Attachment::MIME_TYPE => $file->mime_type, DAO_Attachment::FILE_SIZE => intval($file->file_size));
$file_id = DAO_Attachment::create($fields);
if (empty($file_id)) {
@unlink($file->tmpname);
// remove our temp file
continue;
}
// Make file attachments use buckets so we have a max per directory
$attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
$attachment_file = $file_id;
if (!file_exists($attachment_path . $attachment_bucket)) {
@mkdir($attachment_path . $attachment_bucket, 0770, true);
// [TODO] Needs error checking
}
rename($file->getTempFile(), $attachment_path . $attachment_bucket . $attachment_file);
// [TODO] Split off attachments into its own DAO
DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
}
}
// Pre-load custom fields
if (isset($message->custom_fields) && !empty($message->custom_fields)) {
foreach ($message->custom_fields as $cf_id => $cf_val) {
if (is_array($cf_val) && !empty($cf_val) || !is_array($cf_val) && 0 != strlen($cf_val)) {
DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $id, $cf_id, $cf_val);
}
}
}
// Finalize our new ticket details (post-message creation)
if ($bIsNew && !empty($id) && !empty($email_id)) {
// First thread (needed for anti-spam)
DAO_Ticket::updateTicket($id, array(DAO_Ticket::FIRST_MESSAGE_ID => $email_id));
// Prime the change fields (which a few things like anti-spam might change before we commit)
$change_fields = array(DAO_Ticket::TEAM_ID => $group_id);
$out = CerberusBayes::calculateTicketSpamProbability($id);
if (!empty($group_id)) {
@($spam_threshold = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_THRESHOLD, 80));
@($spam_action = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_ACTION, ''));
@($spam_action_param = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_ACTION_PARAM, ''));
if ($out['probability'] * 100 >= $spam_threshold) {
$enumSpamTraining = CerberusTicketSpamTraining::SPAM;
switch ($spam_action) {
default:
case 0:
// do nothing
break;
case 1:
// delete
$change_fields[DAO_Ticket::IS_CLOSED] = 1;
$change_fields[DAO_Ticket::IS_DELETED] = 1;
break;
case 2:
// move
$buckets = DAO_Bucket::getAll();
// Verify bucket exists
if (!empty($spam_action_param) && isset($buckets[$spam_action_param])) {
$change_fields[DAO_Ticket::TEAM_ID] = $group_id;
$change_fields[DAO_Ticket::CATEGORY_ID] = $spam_action_param;
}
break;
}
}
}
// end spam training
// Save properties
if (!empty($change_fields)) {
DAO_Ticket::updateTicket($id, $change_fields);
}
}
// Reply notifications (new messages are handled by 'move' listener)
if (!$bIsNew) {
// Inbound Reply Event
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.inbound', array('ticket_id' => $id)));
}
// New ticket processing
if ($bIsNew) {
// Auto reply
@($autoreply_enabled = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_AUTO_REPLY_ENABLED, 0));
@($autoreply = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_AUTO_REPLY, ''));
/*
* Send the group's autoreply if one exists, as long as this ticket isn't spam
*/
if (!isset($options['no_autoreply']) && $autoreply_enabled && !empty($autoreply) && $enumSpamTraining != CerberusTicketSpamTraining::SPAM) {
CerberusMail::sendTicketMessage(array('ticket_id' => $id, 'message_id' => $email_id, 'content' => str_replace(array('#ticket_id#', '#mask#', '#subject#', '#timestamp#', '#sender#', '#sender_first#', '#orig_body#'), array($id, $sMask, $sSubject, date('r'), $fromAddressInst->email, $fromAddressInst->first_name, ltrim($message->body)), $autoreply), 'is_autoreply' => true, 'dont_keep_copy' => true));
}
}
// end bIsNew
unset($message);
// Re-open and update our date on new replies
if (!$bIsNew) {
DAO_Ticket::updateTicket($id, array(DAO_Ticket::UPDATED_DATE => time(), DAO_Ticket::IS_WAITING => 0, DAO_Ticket::IS_CLOSED => 0, DAO_Ticket::IS_DELETED => 0, DAO_Ticket::LAST_WROTE_ID => $fromAddressInst->id, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_CUSTOMER_REPLY));
// [TODO] The TICKET_CUSTOMER_REPLY should be sure of this message address not being a worker
}
@imap_errors();
// Prevent errors from spilling out into STDOUT
return $id;
}
static function getMatches(Model_Address $fromAddress, CerberusParserMessage $message)
{
// print_r($fromAddress);
// print_r($message);
$matches = array();
$rules = DAO_MailToGroupRule::getWhere();
$message_headers = $message->headers;
$custom_fields = DAO_CustomField::getAll();
// Lazy load when needed on criteria basis
$address_field_values = null;
$org_field_values = null;
// Check filters
if (is_array($rules)) {
foreach ($rules as $rule) {
/* @var $rule Model_MailToGroupRule */
$passed = 0;
// check criteria
foreach ($rule->criteria as $crit_key => $crit) {
@($value = $crit['value']);
switch ($crit_key) {
case 'dayofweek':
$current_day = strftime('%w');
// $current_day = 1;
// Forced to English abbrevs as indexes
$days = array('sun', 'mon', 'tue', 'wed', 'thu', 'fri', 'sat');
// Is the current day enabled?
if (isset($crit[$days[$current_day]])) {
$passed++;
}
break;
case 'timeofday':
$current_hour = strftime('%H');
$current_min = strftime('%M');
// $current_hour = 17;
// $current_min = 5;
if (null != ($from_time = @$crit['from'])) {
list($from_hour, $from_min) = explode(':', $from_time);
}
if (null != ($to_time = @$crit['to'])) {
if (list($to_hour, $to_min) = explode(':', $to_time)) {
}
}
// Do we need to wrap around to the next day's hours?
if ($from_hour > $to_hour) {
// yes
$to_hour += 24;
// add 24 hrs to the destination (1am = 25th hour)
}
// Are we in the right 24 hourly range?
if ((int) $current_hour >= $from_hour && (int) $current_hour <= $to_hour) {
// If we're in the first hour, are we minutes early?
if ($current_hour == $from_hour && (int) $current_min < $from_min) {
break;
}
// If we're in the last hour, are we minutes late?
if ($current_hour == $to_hour && (int) $current_min > $to_min) {
break;
}
$passed++;
}
break;
case 'tocc':
$tocc = array();
$destinations = DevblocksPlatform::parseCsvString($value);
// Build a list of To/Cc addresses on this message
@($to_list = imap_rfc822_parse_adrlist($message_headers['to'], 'localhost'));
@($cc_list = imap_rfc822_parse_adrlist($message_headers['cc'], 'localhost'));
if (is_array($to_list)) {
foreach ($to_list as $addy) {
$tocc[] = $addy->mailbox . '@' . $addy->host;
}
}
if (is_array($cc_list)) {
foreach ($cc_list as $addy) {
$tocc[] = $addy->mailbox . '@' . $addy->host;
}
}
$dest_flag = false;
// bail out when true
if (is_array($destinations) && is_array($tocc)) {
foreach ($destinations as $dest) {
if ($dest_flag) {
break;
}
$regexp_dest = DevblocksPlatform::strToRegExp($dest);
foreach ($tocc as $addy) {
if (@preg_match($regexp_dest, $addy)) {
$passed++;
$dest_flag = false;
break;
}
}
}
}
break;
case 'from':
$regexp_from = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_from, $fromAddress->email)) {
$passed++;
}
break;
case 'subject':
// [TODO] Decode if necessary
@($subject = $message_headers['subject']);
$regexp_subject = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_subject, $subject)) {
$passed++;
}
break;
case 'body':
// Line-by-line body scanning (sed-like)
$lines = preg_split("/[\r\n]/", $message->body);
if (is_array($lines)) {
foreach ($lines as $line) {
if (@preg_match($value, $line)) {
$passed++;
break;
}
}
}
break;
case 'header1':
case 'header2':
case 'header3':
case 'header4':
case 'header5':
@($header = strtolower($crit['header']));
if (empty($header)) {
$passed++;
break;
}
if (empty($value)) {
// we're checking for null/blanks
if (!isset($message_headers[$header]) || empty($message_headers[$header])) {
$passed++;
}
} elseif (isset($message_headers[$header]) && !empty($message_headers[$header])) {
$regexp_header = DevblocksPlatform::strToRegExp($value);
// Flatten CRLF
if (@preg_match($regexp_header, str_replace(array("\r", "\n"), ' ', $message_headers[$header]))) {
$passed++;
}
}
break;
default:
// ignore invalids
// Custom Fields
if (0 == strcasecmp('cf_', substr($crit_key, 0, 3))) {
$field_id = substr($crit_key, 3);
// Make sure it exists
if (null == @($field = $custom_fields[$field_id])) {
continue;
}
// Lazy values loader
$field_values = array();
switch ($field->source_extension) {
case ChCustomFieldSource_Address::ID:
if (null == $address_field_values) {
$address_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Address::ID, $fromAddress->id));
}
$field_values =& $address_field_values;
break;
case ChCustomFieldSource_Org::ID:
if (null == $org_field_values) {
$org_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Org::ID, $fromAddress->contact_org_id));
}
$field_values =& $org_field_values;
break;
}
// No values, default.
if (!isset($field_values[$field_id])) {
continue;
}
// Type sensitive value comparisons
switch ($field->type) {
case 'S':
// string
// string
case 'T':
// clob
// clob
case 'U':
// URL
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : '';
$oper = isset($crit['oper']) ? $crit['oper'] : "=";
if ($oper == "=" && @preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val)) {
$passed++;
} elseif ($oper == "!=" && @(!preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val))) {
$passed++;
}
break;
case 'N':
// number
if (!isset($field_values[$field_id])) {
break;
}
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
$oper = isset($crit['oper']) ? $crit['oper'] : "=";
if ($oper == "=" && intval($field_val) == intval($value)) {
$passed++;
} elseif ($oper == "!=" && intval($field_val) != intval($value)) {
$passed++;
} elseif ($oper == ">" && intval($field_val) > intval($value)) {
$passed++;
} elseif ($oper == "<" && intval($field_val) < intval($value)) {
$passed++;
}
break;
case 'E':
// date
$field_val = isset($field_values[$field_id]) ? intval($field_values[$field_id]) : 0;
$from = isset($crit['from']) ? $crit['from'] : "0";
$to = isset($crit['to']) ? $crit['to'] : "now";
if (intval(@strtotime($from)) <= $field_val && intval(@strtotime($to)) >= $field_val) {
$passed++;
}
break;
case 'C':
// checkbox
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
if (intval($value) == intval($field_val)) {
$passed++;
}
break;
case 'D':
// dropdown
// dropdown
case 'X':
// multi-checkbox
// multi-checkbox
case 'M':
// multi-picklist
// multi-picklist
case 'W':
// worker
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : array();
if (!is_array($value)) {
$value = array($value);
}
if (is_array($field_val)) {
// if multiple things set
foreach ($field_val as $v) {
// loop through possible
if (isset($value[$v])) {
// is any possible set?
$passed++;
break;
}
}
} else {
// single
if (isset($value[$field_val])) {
// is our set field in possibles?
$passed++;
break;
}
}
break;
}
}
break;
}
}
// If our rule matched every criteria, stop and return the filter
if ($passed == count($rule->criteria)) {
DAO_MailToGroupRule::increment($rule->id);
// ++ the times we've matched
$matches[$rule->id] = $rule;
// Bail out if this rule had a move action
if (isset($rule->actions['move'])) {
return $matches;
}
}
}
}
// If we're at the end of rules and didn't bail out yet
if (!empty($matches)) {
return $matches;
}
// No matches
return NULL;
}
function doWorkersBulkUpdateAction()
{
// Checked rows
@($ids_str = DevblocksPlatform::importGPC($_REQUEST['ids'], 'string'));
$ids = DevblocksPlatform::parseCsvString($ids_str);
// Filter: whole list or check
@($filter = DevblocksPlatform::importGPC($_REQUEST['filter'], 'string', ''));
// View
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string'));
$view = C4_AbstractViewLoader::getView($view_id);
// Worker fields
@($is_disabled = trim(DevblocksPlatform::importGPC($_POST['is_disabled'], 'string', '')));
$do = array();
// Do: Disabled
if (0 != strlen($is_disabled)) {
$do['is_disabled'] = $is_disabled;
}
// Do: Custom fields
$do = DAO_CustomFieldValue::handleBulkPost($do);
$view->doBulkUpdate($filter, $do, $ids);
$view->render();
return;
}
public function saveFeedbackAction()
{
$active_worker = CerberusApplication::getActiveWorker();
// Make sure we're an active worker
if (empty($active_worker) || empty($active_worker->id)) {
return;
}
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
@($do_delete = DevblocksPlatform::importGPC($_REQUEST['do_delete'], 'integer', 0));
@($email = DevblocksPlatform::importGPC($_POST['email'], 'string', ''));
@($mood = DevblocksPlatform::importGPC($_POST['mood'], 'integer', 0));
@($quote = DevblocksPlatform::importGPC($_POST['quote'], 'string', ''));
@($url = DevblocksPlatform::importGPC($_POST['url'], 'string', ''));
@($source_extension_id = DevblocksPlatform::importGPC($_POST['source_extension_id'], 'string', ''));
@($source_id = DevblocksPlatform::importGPC($_POST['source_id'], 'integer', 0));
// Translate email string into addy id, if exists
$address_id = 0;
if (!empty($email)) {
if (null != ($author_address = DAO_Address::lookupAddress($email, true))) {
$address_id = $author_address->id;
}
}
// Delete entries
if (!empty($id) && !empty($do_delete)) {
if (null != ($entry = DAO_FeedbackEntry::get($id))) {
// Only superusers and owners can delete entries
if ($active_worker->is_superuser || $active_worker->id == $entry->worker_id) {
DAO_FeedbackEntry::delete($id);
}
}
return;
}
// New or modify
$fields = array(DAO_FeedbackEntry::QUOTE_MOOD => intval($mood), DAO_FeedbackEntry::QUOTE_TEXT => $quote, DAO_FeedbackEntry::QUOTE_ADDRESS_ID => intval($address_id), DAO_FeedbackEntry::SOURCE_URL => $url);
// Only on new
if (empty($id)) {
$fields[DAO_FeedbackEntry::LOG_DATE] = time();
$fields[DAO_FeedbackEntry::WORKER_ID] = $active_worker->id;
}
if (empty($id)) {
// create
$id = DAO_FeedbackEntry::create($fields);
// Post-create actions
if (!empty($source_extension_id) && !empty($source_id)) {
switch ($source_extension_id) {
case 'feedback.source.ticket':
// Create a ticket comment about the feedback (to prevent dupes)
if (null == ($worker_address = DAO_Address::lookupAddress($active_worker->email))) {
break;
}
$comment_text = sprintf("== Capture Feedback ==\n" . "Author: %s\n" . "Mood: %s\n" . "\n" . "%s\n", !empty($author_address) ? $author_address->email : 'Anonymous', empty($mood) ? 'Neutral' : (1 == $mood ? 'Praise' : 'Criticism'), $quote);
$fields = array(DAO_TicketComment::ADDRESS_ID => $worker_address->id, DAO_TicketComment::COMMENT => $comment_text, DAO_TicketComment::CREATED => time(), DAO_TicketComment::TICKET_ID => intval($source_id));
DAO_TicketComment::create($fields);
break;
}
}
} else {
// modify
DAO_FeedbackEntry::update($id, $fields);
}
// Custom field saves
@($field_ids = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
DAO_CustomFieldValue::handleFormPost(ChCustomFieldSource_FeedbackEntry::ID, $id, $field_ids);
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('iphone', 'feedback', 'display', $id)));
}