function showTab()
{
@($org = DevblocksPlatform::importGPC($_REQUEST['org_id']));
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$tpl->assign('path', $tpl_path);
$contact = DAO_ContactOrg::get($org);
$tpl->assign('contact', $contact);
$defaults = new C4_AbstractViewModel();
$defaults->class_name = 'View_ContactOrg';
$defaults->id = View_ContactOrg::DEFAULT_ID;
$view = C4_AbstractViewLoader::getView(View_ContactOrg::DEFAULT_ID, $defaults);
$view->params = array(new DevblocksSearchCriteria(SearchFields_ContactOrg::PARENT_ORG_ID, '=', $contact->id));
$tpl->assign('view', $view);
$tpl->assign('contacts_page', 'orgs');
$tpl->assign('response_uri', 'contacts/orgs');
$tpl->assign('view_fields', View_ContactOrg::getFields());
$tpl->assign('view_searchable_fields', View_ContactOrg::getSearchFields());
$tpl->display('file:' . $tpl_path . 'childorgs.tpl');
exit;
}
private function _handleImportContact($xml)
{
$settings = CerberusSettings::getInstance();
$logger = DevblocksPlatform::getConsoleLog();
$sFirstName = (string) $xml->first_name;
$sLastName = (string) $xml->last_name;
$sEmail = (string) $xml->email;
$sPassword = (string) $xml->password;
$sOrganization = (string) $xml->organization;
// Dupe check org
if (null != ($address = DAO_Address::lookupAddress($sEmail))) {
$logger->info('[Importer] Avoiding creating duplicate contact #' . $address->id . ' (' . $sEmail . ')');
// [TODO] Still associate with org if local blank?
// [TODO] Still associate password if local blank?
return true;
}
$fields = array(DAO_Address::FIRST_NAME => $sFirstName, DAO_Address::LAST_NAME => $sLastName, DAO_Address::EMAIL => $sEmail);
// Associate SC password
if (!empty($sPassword) && $sPassword != md5('')) {
$fields[DAO_Address::IS_REGISTERED] = 1;
$fields[DAO_Address::PASS] = $sPassword;
}
$address_id = DAO_Address::create($fields);
// Associate with organization
if (!empty($sOrganization)) {
if (null != ($org_id = DAO_ContactOrg::lookup($sOrganization, true))) {
DAO_Address::update($address_id, array(DAO_Address::CONTACT_ORG_ID => $org_id));
}
}
$logger->info('[Importer] Imported contact #' . $address_id . ' (' . $sEmail . ')');
return true;
}
function getSourceInfo($object_id)
{
if (null == ($contact_org = DAO_ContactOrg::get($object_id))) {
return;
}
$url = DevblocksPlatform::getUrlService();
return array('name' => '[Org] ' . $contact_org->name, 'url' => $url->write(sprintf('c=contacts&a=orgs&display=display&id=%d', $object_id), true));
}
function showConversationAction()
{
@($id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer'));
@($expand_all = DevblocksPlatform::importGPC($_REQUEST['expand_all'], 'integer', '0'));
@($active_worker = CerberusApplication::getActiveWorker());
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$tpl->assign('expand_all', $expand_all);
$ticket = DAO_Ticket::getTicket($id);
$tpl->assign('ticket', $ticket);
$tpl->assign('requesters', $ticket->getRequesters());
$messages = $ticket->getMessages();
arsort($messages);
$tpl->assign('latest_message_id', key($messages));
$tpl->assign('messages', $messages);
// Thread comments and messages on the same level
$convo_timeline = array();
// Track senders and their orgs
$message_senders = array();
$message_sender_orgs = array();
// Loop messages
foreach ($messages as $message_id => $message) {
/* @var $message CerberusMessage */
$key = $message->created_date . '_m' . $message_id;
// build a chrono index of messages
$convo_timeline[$key] = array('m', $message_id);
// If we haven't cached this sender address yet
if (!isset($message_senders[$message->address_id])) {
if (null != ($sender_addy = DAO_Address::get($message->address_id))) {
$message_senders[$sender_addy->id] = $sender_addy;
// If we haven't cached this sender org yet
if (!isset($message_sender_orgs[$sender_addy->contact_org_id])) {
if (null != ($sender_org = DAO_ContactOrg::get($sender_addy->contact_org_id))) {
$message_sender_orgs[$sender_org->id] = $sender_org;
}
}
}
}
}
$tpl->assign('message_senders', $message_senders);
$tpl->assign('message_sender_orgs', $message_sender_orgs);
@($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1));
if ($mail_inline_comments) {
// if inline comments are enabled
$comments = DAO_TicketComment::getByTicketId($id);
arsort($comments);
$tpl->assign('comments', $comments);
// build a chrono index of comments
foreach ($comments as $comment_id => $comment) {
/* @var $comment Model_TicketComment */
$key = $comment->created . '_c' . $comment_id;
$convo_timeline[$key] = array('c', $comment_id);
}
}
// sort the timeline
if (!$expand_all) {
krsort($convo_timeline);
} else {
ksort($convo_timeline);
}
$tpl->assign('convo_timeline', $convo_timeline);
// Message Notes
$notes = DAO_MessageNote::getByTicketId($id);
$message_notes = array();
// Index notes by message id
if (is_array($notes)) {
foreach ($notes as $note) {
if (!isset($message_notes[$note->message_id])) {
$message_notes[$note->message_id] = array();
}
$message_notes[$note->message_id][$note->id] = $note;
}
}
$tpl->assign('message_notes', $message_notes);
// Message toolbar items
$messageToolbarItems = DevblocksPlatform::getExtensions('cerberusweb.message.toolbaritem', true);
if (!empty($messageToolbarItems)) {
$tpl->assign('message_toolbaritems', $messageToolbarItems);
}
// Workers
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$tpl->register_modifier('makehrefs', array('CerberusUtils', 'smarty_modifier_makehrefs'));
$tpl->display('file:' . $this->_TPL_PATH . 'display/modules/conversation/index.tpl');
}
function showTab()
{
@($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer', 0));
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$tpl->assign('path', $tpl_path);
$tpl->cache_lifetime = "0";
$ticket = DAO_Ticket::getTicket($ticket_id);
$tpl->assign('ticket_id', $ticket_id);
$address = DAO_Address::get($ticket->first_wrote_address_id);
$tpl->assign('address', $address);
if (null == ($view = C4_AbstractViewLoader::getView('', 'ticket_opps'))) {
$view = new C4_CrmOpportunityView();
$view->id = 'ticket_opps';
}
if (!empty($address->contact_org_id)) {
// org
@($org = DAO_ContactOrg::get($address->contact_org_id));
$view->name = "Org: " . $org->name;
$view->params = array(SearchFields_CrmOpportunity::ORG_ID => new DevblocksSearchCriteria(SearchFields_CrmOpportunity::ORG_ID, '=', $org->id));
} else {
// address
$view->name = "Requester: " . $address->email;
$view->params = array(SearchFields_CrmOpportunity::PRIMARY_EMAIL_ID => new DevblocksSearchCriteria(SearchFields_CrmOpportunity::PRIMARY_EMAIL_ID, '=', $ticket->first_wrote_address_id));
}
C4_AbstractViewLoader::setView($view->id, $view);
$tpl->assign('view', $view);
$tpl->display('file:' . $tpl_path . 'crm/opps/ticket/tab.tpl');
}
private function _deleteIdAction($path)
{
$in_id = array_shift($path);
if (empty($in_id)) {
$this->_error("ID was not provided.");
}
if (null == ($contact_org = DAO_ContactOrg::get($in_id))) {
$this->_error("ID is not valid.");
}
DAO_ContactOrg::delete($contact_org->id);
$out_xml = new SimpleXMLElement('<success></success>');
$this->_render($out_xml->asXML());
}
function getOrgsAutoCompletionsAction()
{
@($starts_with = DevblocksPlatform::importGPC($_REQUEST['q'], 'string', ''));
$params = array(DAO_ContactOrg::NAME => $starts_with);
list($orgs, $null) = DAO_ContactOrg::search(array(), array(new DevblocksSearchCriteria(SearchFields_ContactOrg::NAME, DevblocksSearchCriteria::OPER_LIKE, $starts_with . '*')), -1, 0, SearchFields_ContactOrg::NAME, true, false);
foreach ($orgs as $val) {
echo $val[SearchFields_ContactOrg::NAME] . "|";
echo $val[SearchFields_ContactOrg::ID] . "\n";
}
exit;
}
public function getRenderedContent($message_id)
{
$raw = $this->content;
$replace = array();
$with = array();
$replace[] = '#timestamp#';
$with[] = date('r');
if (!empty($message_id)) {
$message = DAO_Ticket::getMessage($message_id);
$ticket = DAO_Ticket::getTicket($message->ticket_id);
$sender = DAO_Address::get($message->address_id);
$sender_org = DAO_ContactOrg::get($sender->contact_org_id);
$replace[] = '#sender_first_name#';
$replace[] = '#sender_last_name#';
$replace[] = '#sender_org#';
$with[] = $sender->first_name;
$with[] = $sender->last_name;
$with[] = !empty($sender_org) ? $sender_org->name : "";
$replace[] = '#ticket_id#';
$replace[] = '#ticket_mask#';
$replace[] = '#ticket_subject#';
$with[] = $ticket->id;
$with[] = $ticket->mask;
$with[] = $ticket->subject;
}
if (null != ($active_worker = CerberusApplication::getActiveWorker())) {
$worker = DAO_Worker::getAgent($active_worker->id);
// most recent info (not session)
$replace[] = '#worker_first_name#';
$replace[] = '#worker_last_name#';
$replace[] = '#worker_title#';
$with[] = $worker->first_name;
$with[] = $worker->last_name;
$with[] = $worker->title;
}
return str_replace($replace, $with, $raw);
}
function runMacroAction()
{
@($macro_id = DevblocksPlatform::importGPC($_REQUEST['macro_id'], 'integer'));
@($ids = DevblocksPlatform::importGPC($_REQUEST['ids']));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string'));
$view = C4_AbstractViewLoader::getView($view_id);
$ids = explode(',', $ids);
if (null !== ($macro = DAO_Macro::get($macro_id))) {
switch ($macro->source_extension_id) {
case 'cerberusweb.macros.ticket':
$fields = array();
// loop over the actions, saving the $params as $fields
foreach ($macro->actions as $action => $params) {
switch ($action) {
case 'cerberusweb.macros.action.assign':
$fields['next_worker_id'] = $params['worker_id'];
break;
case 'cerberusweb.macros.action.move':
$fields['team_id'] = $params['group_id'];
$fields['category_id'] = $params['bucket_id'];
break;
case 'cerberusweb.macros.action.status':
$fields['is_waiting'] = $params['is_waiting'];
$fields['is_closed'] = $params['is_closed'];
$fields['is_deleted'] = $params['is_deleted'];
break;
default:
// $fields[] = $params;
break;
}
}
// update the ticket
DAO_Ticket::updateTicket($ids, $fields);
break;
case 'cerberusweb.macros.address':
foreach ($macro->actions as $action => $params) {
switch ($action) {
default:
DAO_Address::update($ids, $params);
}
}
break;
case 'cerberusweb.macros.opportunity':
foreach ($macro->actions as $action => $params) {
switch ($action) {
default:
DAO_CrmOpportunity::update($ids, $params);
}
}
case 'cerberusweb.macros.task':
foreach ($macro->actions as $action => $params) {
switch ($action) {
default:
DAO_Task::update($ids, $params);
}
}
case 'cerberusweb.macros.organization':
foreach ($macro->actions as $action => $params) {
switch ($action) {
default:
DAO_ContactOrg::update($ids, $params);
}
}
default:
break;
}
}
$view = C4_AbstractViewLoader::getView($view_id);
$view->render();
}
function showContactHistoryAction()
{
$visit = CerberusApplication::getVisit();
/* @var $visit CerberusVisit */
$translate = DevblocksPlatform::getTranslationService();
@($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer'));
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
// Ticket
$ticket = DAO_Ticket::getTicket($ticket_id);
$tpl->assign('ticket', $ticket);
$requesters = $ticket->getRequesters();
// Addy
$contact = DAO_Address::get($ticket->first_wrote_address_id);
$tpl->assign('contact', $contact);
// Scope
$scope = $visit->get('display.history.scope', '');
// [TODO] Sanitize scope preference
// Defaults
$defaults = new C4_AbstractViewModel();
$defaults->class_name = 'C4_TicketView';
$defaults->id = 'contact_history';
$defaults->name = $translate->_('addy_book.history.view.title');
$defaults->view_columns = array(SearchFields_Ticket::TICKET_LAST_ACTION_CODE, SearchFields_Ticket::TICKET_CREATED_DATE, SearchFields_Ticket::TICKET_TEAM_ID, SearchFields_Ticket::TICKET_CATEGORY_ID);
$defaults->params = array();
$defaults->renderLimit = 10;
$defaults->renderSortBy = SearchFields_Ticket::TICKET_CREATED_DATE;
$defaults->renderSortAsc = false;
// View
$view = C4_AbstractViewLoader::getView('contact_history', $defaults);
// Sanitize scope options
if ('org' == $scope) {
if (empty($contact->contact_org_id)) {
$scope = '';
}
if (null == ($contact_org = DAO_ContactOrg::get($contact->contact_org_id))) {
$scope = '';
}
}
if ('domain' == $scope) {
$email_parts = explode('@', $contact->email);
if (!is_array($email_parts) || 2 != count($email_parts)) {
$scope = '';
}
}
switch ($scope) {
case 'org':
$view->params = array(SearchFields_Ticket::TICKET_FIRST_CONTACT_ORG_ID => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_CONTACT_ORG_ID, '=', $contact->contact_org_id), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
$view->name = ucwords($translate->_('contact_org.name')) . ": " . $contact_org->name;
break;
case 'domain':
$view->params = array(SearchFields_Ticket::REQUESTER_ADDRESS => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ADDRESS, 'like', '*@' . $email_parts[1]), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
$view->name = ucwords($translate->_('common.email')) . ": *@" . $email_parts[1];
break;
default:
case 'email':
$scope = 'email';
$view->params = array(SearchFields_Ticket::REQUESTER_ID => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ID, 'in', array_keys($requesters)), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
$view->name = ucwords($translate->_('common.email')) . ": " . $contact->email;
break;
}
$tpl->assign('scope', $scope);
$view->renderPage = 0;
$tpl->assign('view', $view);
C4_AbstractViewLoader::setView($view->id, $view);
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$teams = DAO_Group::getAll();
$tpl->assign('teams', $teams);
$buckets = DAO_Bucket::getAll();
$tpl->assign('buckets', $buckets);
$team_categories = DAO_Bucket::getTeams();
$tpl->assign('team_categories', $team_categories);
$tpl->display('file:' . $this->_TPL_PATH . 'display/modules/history/index.tpl');
}
function saveEntryAction()
{
$active_worker = CerberusApplication::getActiveWorker();
// Make sure we're an active worker
if (empty($active_worker) || empty($active_worker->id)) {
return;
}
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
@($do_delete = DevblocksPlatform::importGPC($_REQUEST['do_delete'], 'integer', 0));
@($activity_id = DevblocksPlatform::importGPC($_POST['activity_id'], 'integer', 0));
@($time_actual_mins = DevblocksPlatform::importGPC($_POST['time_actual_mins'], 'integer', 0));
@($notes = DevblocksPlatform::importGPC($_POST['notes'], 'string', ''));
@($org_str = DevblocksPlatform::importGPC($_POST['org'], 'string', ''));
@($source_extension_id = DevblocksPlatform::importGPC($_POST['source_extension_id'], 'string', ''));
@($source_id = DevblocksPlatform::importGPC($_POST['source_id'], 'integer', 0));
// Translate org string into org id, if exists
$org_id = 0;
if (!empty($org_str)) {
$org_id = DAO_ContactOrg::lookup($org_str, true);
}
// Delete entries
if (!empty($id) && !empty($do_delete)) {
if (null != ($entry = DAO_TimeTrackingEntry::get($id))) {
// Check privs
if ($active_worker->hasPriv('timetracking.actions.create') && $active_worker->id == $entry->worker_id || $active_worker->hasPriv('timetracking.actions.update_all')) {
DAO_TimeTrackingEntry::delete($id);
}
}
return;
}
// New or modify
$fields = array(DAO_TimeTrackingEntry::ACTIVITY_ID => intval($activity_id), DAO_TimeTrackingEntry::TIME_ACTUAL_MINS => intval($time_actual_mins), DAO_TimeTrackingEntry::NOTES => $notes, DAO_TimeTrackingEntry::DEBIT_ORG_ID => intval($org_id));
// Only on new
if (empty($id)) {
$fields[DAO_TimeTrackingEntry::LOG_DATE] = time();
$fields[DAO_TimeTrackingEntry::SOURCE_EXTENSION_ID] = $source_extension_id;
$fields[DAO_TimeTrackingEntry::SOURCE_ID] = intval($source_id);
$fields[DAO_TimeTrackingEntry::WORKER_ID] = intval($active_worker->id);
}
if (empty($id)) {
// create
$id = DAO_TimeTrackingEntry::create($fields);
// Procedurally create a comment
$translate = DevblocksPlatform::getTranslationService();
switch ($source_extension_id) {
// If ticket, add a comment about the timeslip to the ticket
case 'timetracking.source.ticket':
$ticket_id = intval($source_id);
if (null != ($worker_address = DAO_Address::lookupAddress($active_worker->email, false))) {
if (!empty($activity_id)) {
$activity = DAO_TimeTrackingActivity::get($activity_id);
}
if (!empty($org_id)) {
$org = DAO_ContactOrg::get($org_id);
}
$comment = sprintf("== %s ==\n" . "%s %s\n" . "%s %d\n" . "%s %s (%s)\n" . "%s %s\n" . "%s %s\n", $translate->_('timetracking.ui.timetracking'), $translate->_('timetracking.ui.worker'), $active_worker->getName(), $translate->_('timetracking.ui.comment.time_spent'), $time_actual_mins, $translate->_('timetracking.ui.comment.activity'), !empty($activity) ? $activity->name : '', !empty($activity) && $activity->rate > 0.0 ? $translate->_('timetracking.ui.billable') : $translate->_('timetracking.ui.non_billable'), $translate->_('timetracking.ui.comment.organization'), !empty($org) ? $org->name : $translate->_('timetracking.ui.comment.not_set'), $translate->_('timetracking.ui.comment.notes'), $notes);
//timetracking.ui.billable timetracking.ui.non_billable
$fields = array(DAO_TicketComment::ADDRESS_ID => intval($worker_address->id), DAO_TicketComment::COMMENT => $comment, DAO_TicketComment::CREATED => time(), DAO_TicketComment::TICKET_ID => intval($ticket_id));
DAO_TicketComment::create($fields);
}
break;
}
} else {
// modify
DAO_TimeTrackingEntry::update($id, $fields);
}
// Custom field saves
@($field_ids = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
DAO_CustomFieldValue::handleFormPost(ChCustomFieldSource_TimeEntry::ID, $id, $field_ids);
}
function showTab()
{
$response = DevblocksPlatform::getHttpResponse();
$path = $response->path;
array_shift($path);
// iphone
array_shift($path);
// tickets
array_shift($path);
// current ('display')
$id = array_shift($path);
// ticket id
@($active_worker = CerberusApplication::getActiveWorker());
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$tpl->assign('expand_all', $expand_all);
$ticket = DAO_Ticket::getTicket($id);
$tpl->assign('requesters', $ticket->getRequesters());
// Drafts
$drafts = DAO_MailQueue::getWhere(sprintf("%s = %d AND %s = %s", DAO_MailQueue::TICKET_ID, $id, DAO_MailQueue::TYPE, C4_ORMHelper::qstr(Model_MailQueue::TYPE_TICKET_REPLY)));
if (!empty($drafts)) {
$tpl->assign('drafts', $drafts);
}
// Only unqueued drafts
$pending_drafts = array();
if (!empty($drafts) && is_array($drafts)) {
foreach ($drafts as $draft_id => $draft) {
if (!$draft->is_queued) {
$pending_drafts[$draft_id] = $draft;
}
}
}
if (!empty($pending_drafts)) {
$tpl->assign('pending_drafts', $pending_drafts);
}
// Messages
$messages = $ticket->getMessages();
arsort($messages);
$tpl->assign('latest_message_id', key($messages));
$tpl->assign('messages', $messages);
// Thread comments and messages on the same level
$convo_timeline = array();
// Track senders and their orgs
$message_senders = array();
$message_sender_orgs = array();
// Loop messages
foreach ($messages as $message_id => $message) {
/* @var $message Model_Message */
$key = $message->created_date . '_m' . $message_id;
// build a chrono index of messages
$convo_timeline[$key] = array('m', $message_id);
// If we haven't cached this sender address yet
if (!isset($message_senders[$message->address_id])) {
if (null != ($sender_addy = DAO_Address::get($message->address_id))) {
$message_senders[$sender_addy->id] = $sender_addy;
// If we haven't cached this sender org yet
if (!isset($message_sender_orgs[$sender_addy->contact_org_id])) {
if (null != ($sender_org = DAO_ContactOrg::get($sender_addy->contact_org_id))) {
$message_sender_orgs[$sender_org->id] = $sender_org;
}
}
}
}
}
$tpl->assign('message_senders', $message_senders);
$tpl->assign('message_sender_orgs', $message_sender_orgs);
@($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1));
if ($mail_inline_comments) {
// if inline comments are enabled
$comments = DAO_TicketComment::getByTicketId($id);
arsort($comments);
$tpl->assign('comments', $comments);
// build a chrono index of comments
foreach ($comments as $comment_id => $comment) {
/* @var $comment Model_TicketComment */
$key = $comment->created . '_c' . $comment_id;
$convo_timeline[$key] = array('c', $comment_id);
}
}
// Thread drafts into conversation
if (!empty($drafts)) {
foreach ($drafts as $draft_id => $draft) {
/* @var $draft Model_MailQueue */
$key = $draft->updated . '_d' . $draft_id;
$convo_timeline[$key] = array('d', $draft_id);
}
}
// sort the timeline
if (!$expand_all) {
krsort($convo_timeline);
} else {
ksort($convo_timeline);
}
$tpl->assign('convo_timeline', $convo_timeline);
// Message Notes
$notes = DAO_MessageNote::getByTicketId($id);
$message_notes = array();
// Index notes by message id
if (is_array($notes)) {
foreach ($notes as $note) {
if (!isset($message_notes[$note->message_id])) {
$message_notes[$note->message_id] = array();
}
$message_notes[$note->message_id][$note->id] = $note;
}
}
$tpl->assign('message_notes', $message_notes);
// Message toolbar items
$messageToolbarItems = DevblocksPlatform::getExtensions('cerberusweb.message.toolbaritem', true);
if (!empty($messageToolbarItems)) {
$tpl->assign('message_toolbaritems', $messageToolbarItems);
}
// Workers
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$tpl->display('file:' . $this->_TPL_PATH . 'tickets/display/conversation.tpl');
}