function prepareInputForUpdate($input)
{
// Get change : need for comparison
// $this->getFromDB($input['id']);
$input = parent::prepareInputForUpdate($input);
return $input;
}
function prepareInputForUpdate($input)
{
global $CFG_GLPI;
// Get ticket : need for comparison
$this->getFromDB($input['id']);
// automatic recalculate if user changes urgence or technician change impact
if (isset($input['urgency']) && isset($input['impact']) && ($input['urgency'] != $this->fields['urgency'] || $input['impact'] != $this->fields['impact']) && !isset($input['priority'])) {
$input['priority'] = self::computePriority($input['urgency'], $input['impact']);
}
// Security checks
if (!Session::isCron() && !Session::haveRight("assign_ticket", "1")) {
if (isset($input["_itil_assign"]) && isset($input['_itil_assign']['_type']) && $input['_itil_assign']['_type'] == 'user') {
// must own_ticket to grab a non assign ticket
if ($this->countUsers(CommonITILActor::ASSIGN) == 0) {
if (!Session::haveRight("steal_ticket", "1") && !Session::haveRight("own_ticket", "1") || !isset($input["_itil_assign"]['users_id']) || $input["_itil_assign"]['users_id'] != Session::getLoginUserID()) {
unset($input["_itil_assign"]);
}
} else {
// Can not steal or can steal and not assign to me
if (!Session::haveRight("steal_ticket", "1") || !isset($input["_itil_assign"]['users_id']) || $input["_itil_assign"]['users_id'] != Session::getLoginUserID()) {
unset($input["_itil_assign"]);
}
}
}
// No supplier assign
if (isset($input["_itil_assign"]) && isset($input['_itil_assign']['_type']) && $input['_itil_assign']['_type'] == 'supplier') {
unset($input["_itil_assign"]);
}
// No group
if (isset($input["_itil_assign"]) && isset($input['_itil_assign']['_type']) && $input['_itil_assign']['_type'] == 'group') {
unset($input["_itil_assign"]);
}
}
$check_allowed_fields_for_template = false;
if (!Session::isCron() && !Session::haveRight("update_ticket", "1")) {
$allowed_fields = array('id');
$check_allowed_fields_for_template = true;
if ($this->canApprove() && isset($input["status"])) {
$allowed_fields[] = 'status';
}
// for post-only with validate right or validation created by rules
if (TicketValidation::canValidate($this->fields['id']) || TicketValidation::canCreate() || isset($input["_rule_process"])) {
$allowed_fields[] = 'global_validation';
}
// Manage assign and steal right
if (Session::haveRight('assign_ticket', 1) || Session::haveRight('steal_ticket', 1)) {
$allowed_fields[] = '_itil_assign';
}
// Can only update initial fields if no followup or task already added
if ($this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0 && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID())) {
$allowed_fields[] = 'content';
$allowed_fields[] = 'urgency';
$allowed_fields[] = 'priority';
// automatic recalculate if user changes urgence
$allowed_fields[] = 'itilcategories_id';
$allowed_fields[] = 'itemtype';
$allowed_fields[] = 'items_id';
$allowed_fields[] = 'name';
}
if ($this->canSolve()) {
$allowed_fields[] = 'solutiontypes_id';
$allowed_fields[] = 'solution';
}
foreach ($allowed_fields as $field) {
if (isset($input[$field])) {
$ret[$field] = $input[$field];
}
}
$input = $ret;
}
//// check mandatory fields
// First get ticket template associated : entity and type/category
if (isset($input['entities_id'])) {
$entid = $input['entities_id'];
} else {
$entid = $this->fields['entities_id'];
}
if (isset($input['type'])) {
$type = $input['type'];
} else {
$type = $this->fields['type'];
}
if (isset($input['itilcategories_id'])) {
$categid = $input['itilcategories_id'];
} else {
$categid = $this->fields['itilcategories_id'];
}
$tt = $this->getTicketTemplateToUse(0, $type, $categid, $entid);
if (count($tt->mandatory)) {
$mandatory_missing = array();
$fieldsname = $tt->getAllowedFieldsNames(true);
foreach ($tt->mandatory as $key => $val) {
if ((!$check_allowed_fields_for_template || in_array($key, $allowed_fields)) && (isset($input[$key]) && (empty($input[$key]) || $input[$key] == 'NULL') && !empty($this->fields[$key]))) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (count($mandatory_missing)) {
//TRANS: %s are the fields concerned
$message = sprintf(__('Mandatory fields are not filled. Please correct: %s'), implode(", ", $mandatory_missing));
Session::addMessageAfterRedirect($message, false, ERROR);
return false;
}
}
// Manage fields from auto update : map rule actions to standard ones
if (isset($input['_auto_update'])) {
if (isset($input['_users_id_assign'])) {
$input['_itil_assign']['_type'] = 'user';
$input['_itil_assign']['users_id'] = $input['_users_id_assign'];
}
if (isset($input['_groups_id_assign'])) {
$input['_itil_assign']['_type'] = 'group';
$input['_itil_assign']['groups_id'] = $input['_groups_id_assign'];
}
if (isset($input['_suppliers_id_assign'])) {
$input['_itil_assign']['_type'] = 'supplier';
$input['_itil_assign']['suppliers_id'] = $input['_suppliers_id_assign'];
}
if (isset($input['_users_id_requester'])) {
$input['_itil_requester']['_type'] = 'user';
$input['_itil_requester']['users_id'] = $input['_users_id_requester'];
}
if (isset($input['_groups_id_requester'])) {
$input['_itil_requester']['_type'] = 'group';
$input['_itil_requester']['groups_id'] = $input['_groups_id_requester'];
}
if (isset($input['_users_id_observer'])) {
$input['_itil_observer']['_type'] = 'user';
$input['_itil_observer']['users_id'] = $input['_users_id_observer'];
}
if (isset($input['_groups_id_observer'])) {
$input['_itil_observer']['_type'] = 'group';
$input['_itil_observer']['groups_id'] = $input['_groups_id_observer'];
}
}
if (isset($input['_link'])) {
$ticket_ticket = new Ticket_Ticket();
if (!empty($input['_link']['tickets_id_2'])) {
if ($ticket_ticket->can(-1, 'w', $input['_link'])) {
if ($ticket_ticket->add($input['_link'])) {
$input['_forcenotif'] = true;
}
} else {
Session::addMessageAfterRedirect(__('Unknown ticket'), false, ERROR);
}
}
}
if (isset($input["items_id"]) && $input["items_id"] >= 0 && isset($input["itemtype"])) {
if (isset($this->fields['groups_id']) && $this->fields['groups_id'] == 0 && (!isset($input['groups_id']) || $input['groups_id'] == 0)) {
if ($input["itemtype"] && ($item = getItemForItemtype($input["itemtype"]))) {
$item->getFromDB($input["items_id"]);
if ($item->isField('groups_id')) {
$input["groups_id"] = $item->getField('groups_id');
}
}
}
} else {
if (isset($input["itemtype"]) && empty($input["itemtype"])) {
$input["items_id"] = 0;
} else {
unset($input["items_id"]);
unset($input["itemtype"]);
}
}
//Action for send_validation rule
if (isset($this->input["_add_validation"]) && $this->input["_add_validation"] > 0) {
$validation = new TicketValidation();
// if auto_update, tranfert it for validation
if (isset($this->input['_auto_update'])) {
$values['_auto_update'] = $this->input['_auto_update'];
}
$values['tickets_id'] = $this->input['id'];
$values['users_id_validate'] = $this->input["_add_validation"];
if (Session::isCron() || $validation->can(-1, 'w', $values)) {
// cron or allowed user
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", sprintf(__('%1$s updates the item %2$s'), is_numeric(Session::getLoginUserID(false)) ? $_SESSION["glpiname"] : 'cron', $this->fields['id']));
}
}
if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && $this->fields['slas_id'] == 0) {
$date = $this->fields['date'];
/// Use updated date if also done
if (isset($this->input["date"])) {
$date = $this->input["date"];
}
// Get datas to initialize SLA and set it
$sla_data = $this->getDatasToAddSLA($this->input["slas_id"], $this->fields['entities_id'], $date);
if (count($sla_data)) {
foreach ($sla_data as $key => $val) {
$input[$key] = $val;
}
}
}
$input = parent::prepareInputForUpdate($input);
return $input;
}
function prepareInputForUpdate($input)
{
global $CFG_GLPI, $DB;
// Get ticket : need for comparison
$this->getFromDB($input['id']);
// Clean new lines before passing to rules
if ($CFG_GLPI["use_rich_text"] && isset($input["content"])) {
$input["content"] = preg_replace('/\\\\r\\\\n/', "\n", $input['content']);
$input["content"] = preg_replace('/\\\\n/', "\n", $input['content']);
}
// automatic recalculate if user changes urgence or technician change impact
if (isset($input['urgency']) && isset($input['impact']) && ($input['urgency'] != $this->fields['urgency'] || $input['impact'] != $this->fields['impact']) && !isset($input['priority'])) {
$input['priority'] = self::computePriority($input['urgency'], $input['impact']);
}
// Security checks
if (!Session::isCron() && !Session::haveRight(self::$rightname, self::ASSIGN)) {
if (isset($input["_itil_assign"]) && isset($input['_itil_assign']['_type']) && $input['_itil_assign']['_type'] == 'user') {
// must own_ticket to grab a non assign ticket
if ($this->countUsers(CommonITILActor::ASSIGN) == 0) {
if (!Session::haveRightsOr(self::$rightname, array(self::STEAL, self::OWN)) || !isset($input["_itil_assign"]['users_id']) || $input["_itil_assign"]['users_id'] != Session::getLoginUserID()) {
unset($input["_itil_assign"]);
}
} else {
// Can not steal or can steal and not assign to me
if (!Session::haveRight(self::$rightname, self::STEAL) || !isset($input["_itil_assign"]['users_id']) || $input["_itil_assign"]['users_id'] != Session::getLoginUserID()) {
unset($input["_itil_assign"]);
}
}
}
// No supplier assign
if (isset($input["_itil_assign"]) && isset($input['_itil_assign']['_type']) && $input['_itil_assign']['_type'] == 'supplier') {
unset($input["_itil_assign"]);
}
// No group
if (isset($input["_itil_assign"]) && isset($input['_itil_assign']['_type']) && $input['_itil_assign']['_type'] == 'group') {
unset($input["_itil_assign"]);
}
}
$check_allowed_fields_for_template = false;
$allowed_fields = array();
if (!Session::isCron() && (!Session::haveRight(self::$rightname, UPDATE) || in_array($this->fields['status'], $this->getClosedStatusArray()))) {
$allowed_fields = array('id');
$check_allowed_fields_for_template = true;
if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
$allowed_fields[] = 'status';
// probably transfer
$allowed_fields[] = 'entities_id';
} else {
if ($this->canApprove() && isset($input["status"])) {
$allowed_fields[] = 'status';
}
// for post-only with validate right or validation created by rules
if (TicketValidation::canValidate($this->fields['id']) || TicketValidation::canCreate() || isset($input["_rule_process"])) {
$allowed_fields[] = 'global_validation';
}
// Manage assign and steal right
if (Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL))) {
$allowed_fields[] = '_itil_assign';
}
// Can only update initial fields if no followup or task already added
if ($this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0 && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID())) {
$allowed_fields[] = 'content';
$allowed_fields[] = 'urgency';
$allowed_fields[] = 'priority';
// automatic recalculate if user changes urgence
$allowed_fields[] = 'itilcategories_id';
$allowed_fields[] = 'name';
}
if ($this->canSolve()) {
$allowed_fields[] = 'solutiontypes_id';
$allowed_fields[] = 'solution';
}
}
foreach ($allowed_fields as $field) {
if (isset($input[$field])) {
$ret[$field] = $input[$field];
}
}
$input = $ret;
// Only ID return false
if (count($input) == 1) {
return false;
}
}
//// check mandatory fields
// First get ticket template associated : entity and type/category
if (isset($input['entities_id'])) {
$entid = $input['entities_id'];
} else {
$entid = $this->fields['entities_id'];
}
if (isset($input['type'])) {
$type = $input['type'];
} else {
$type = $this->fields['type'];
}
if (isset($input['itilcategories_id'])) {
$categid = $input['itilcategories_id'];
} else {
$categid = $this->fields['itilcategories_id'];
}
$tt = $this->getTicketTemplateToUse(0, $type, $categid, $entid);
if (count($tt->mandatory)) {
$mandatory_missing = array();
$fieldsname = $tt->getAllowedFieldsNames(true);
foreach ($tt->mandatory as $key => $val) {
if ((!$check_allowed_fields_for_template || in_array($key, $allowed_fields)) && (isset($input[$key]) && (empty($input[$key]) || $input[$key] == 'NULL') && !empty($this->fields[$key]))) {
$mandatory_missing[$key] = $fieldsname[$val];
}
}
if (count($mandatory_missing)) {
//TRANS: %s are the fields concerned
$message = sprintf(__('Mandatory fields are not filled. Please correct: %s'), implode(", ", $mandatory_missing));
Session::addMessageAfterRedirect($message, false, ERROR);
return false;
}
}
/// Process Business Rules
// Add actors on standard input
$rules = new RuleTicketCollection($entid);
$rule = $rules->getRuleClass();
$changes = array();
$tocleanafterrules = array();
$usertypes = array('assign', 'requester', 'observer');
foreach ($usertypes as $t) {
if (isset($input['_itil_' . $t]) && isset($input['_itil_' . $t]['_type'])) {
$field = $input['_itil_' . $t]['_type'] . 's_id';
if (isset($input['_itil_' . $t][$field]) && !isset($input[$field . '_' . $t])) {
$input['_' . $field . '_' . $t] = $input['_itil_' . $t][$field];
$tocleanafterrules['_' . $field . '_' . $t] = $input['_itil_' . $t][$field];
}
}
}
foreach ($rule->getCriterias() as $key => $val) {
if (array_key_exists($key, $input)) {
if (!isset($this->fields[$key]) || $DB->escape($this->fields[$key]) != $input[$key]) {
$changes[] = $key;
}
}
}
// Business Rules do not override manual SLT
$manual_slts_id = array();
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if (isset($input[$sltField]) && $input[$sltField] > 0) {
$manual_slts_id[$sltType] = $input[$sltField];
}
}
// Only process rules on changes
if (count($changes)) {
if (in_array('_users_id_requester', $changes)) {
// If _users_id_requester changed : set users_locations
$user = new User();
if (isset($input["_users_id_requester"]) && $user->getFromDB($input["_users_id_requester"])) {
$input['users_locations'] = $user->fields['locations_id'];
$changes[] = 'users_locations';
}
// If _users_id_requester changed : add _groups_id_of_requester to changes
$changes[] = '_groups_id_of_requester';
}
$input = $rules->processAllRules(Toolbox::stripslashes_deep($input), Toolbox::stripslashes_deep($input), array('recursive' => true, 'entities_id' => $entid), array('condition' => RuleTicket::ONUPDATE, 'only_criteria' => $changes));
}
//Action for send_validation rule : do validation before clean
$this->manageValidationAdd($input);
// Clean actors fields added for rules
foreach ($tocleanafterrules as $key => $val) {
if ($input[$key] == $val) {
unset($input[$key]);
}
}
// Manage fields from auto update or rules : map rule actions to standard additional ones
$usertypes = array('assign', 'requester', 'observer');
$actortypes = array('user', 'group', 'supplier');
foreach ($usertypes as $t) {
foreach ($actortypes as $a) {
if (isset($input['_' . $a . 's_id_' . $t])) {
switch ($a) {
case 'user':
$additionalfield = '_additional_' . $t . 's';
$input[$additionalfield][] = array('users_id' => $input['_' . $a . 's_id_' . $t]);
break;
default:
$additionalfield = '_additional_' . $a . 's_' . $t . 's';
$input[$additionalfield][] = $input['_' . $a . 's_id_' . $t];
break;
}
}
}
}
if (isset($input['_link'])) {
$ticket_ticket = new Ticket_Ticket();
if (!empty($input['_link']['tickets_id_2'])) {
if ($ticket_ticket->can(-1, CREATE, $input['_link'])) {
if ($ticket_ticket->add($input['_link'])) {
$input['_forcenotif'] = true;
}
} else {
Session::addMessageAfterRedirect(__('Unknown ticket'), false, ERROR);
}
}
}
// SLT affect by rules : reset due_date
// Manual SLT defined : reset due date
// No manual SLT and due date defined : reset auto SLT
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
$this->sltAffect($sltType, $input, $manual_slts_id);
}
if (isset($input['content'])) {
if (isset($input['_stock_image'])) {
$this->addImagePaste();
$input['content'] = $input['content'];
$input['_disablenotif'] = true;
} else {
if ($CFG_GLPI["use_rich_text"]) {
$input['content'] = $this->convertTagToImage($input['content']);
if (!isset($input['_filename'])) {
$input['_donotadddocs'] = true;
}
}
}
}
$input = parent::prepareInputForUpdate($input);
return $input;
}
function prepareInputForUpdate($input)
{
$input = parent::prepareInputForUpdate($input);
return $input;
}
