Exemplo n.º 1
0
 public function change_status($status, $input_arr)
 {
     $new_reporter = APF::get_instance()->get_request()->get_username();
     $new_ticket = array('priority' => $this->ticket->priority, 'reporter' => $new_reporter, 'owner' => $this->ticket->owner, 'assigned_qa' => $this->ticket->assigned_qa, 'status' => 'opened', 'summary' => $this->ticket->summary, 'pmt_id' => $this->ticket->pmt_id, 'environment' => $this->ticket->environment, 'department' => $this->ticket->department, 'component' => $this->ticket->component, 'version' => $this->ticket->version, 'is_regression' => $this->ticket->is_regression, 'description' => $this->ticket->description, 'resolution' => '', 'reason' => '', 'reason_detail' => '');
     $new_ticket_id = Bll_TicketBiz::get_instance()->ticket_add($new_ticket);
     if ($input_arr['comments']) {
         $current_time = date("Y-m-d H:i:s");
         $log_id_comment = Bll_TicketLogBiz::get_instance()->comment_add($new_ticket_id, $input_arr['comments'], $new_reporter, $current_time);
     }
     $parent_ticket_id = $this->ticket->id;
     $relation = Bll_TicketRelationBiz::get_instance()->find_root_by_parent($parent_ticket_id);
     if ($relation) {
         $root_ticket_id = $relation->root_ticket_id;
     } else {
         $root_ticket_id = $parent_ticket_id;
     }
     $new_relation = array();
     $new_relation['ticket_id'] = $new_ticket_id;
     $new_relation['parent_ticket_id'] = $parent_ticket_id;
     $new_relation['root_ticket_id'] = $root_ticket_id;
     $success = Bll_TicketRelationBiz::get_instance()->relation_add($new_relation);
     //return $success;
     if ($success) {
         //reopen log add
         $current_time = date("Y-m-d H:i:s");
         $input_arr_log = array('ticket_id' => $new_ticket_id, 'created_by' => $new_reporter, 'field' => 'ticket', 'oldvalue' => 'null', 'newvalue' => $new_ticket['description'], 'created_at' => $current_time);
         $log_id = Bll_TicketLogBiz::get_instance()->log_add($input_arr_log);
         $location = Ticket_DetailController::build_uri() . "?ticket_id=" . $new_ticket_id;
         APF::get_instance()->get_response()->redirect($location);
     }
 }
Exemplo n.º 2
0
 public static function &get_instance()
 {
     if (!self::$instance) {
         self::$instance = new self();
     }
     return self::$instance;
 }
Exemplo n.º 3
0
    foreach ($_ticket_ccs as $_ticket_cc) {
        $ticket_ccs[$_ticket_cc->ticket_id][] = $_ticket_cc->cc_to;
    }
}
foreach ($tickets as $ticket_id => $ticket) {
    if (empty($ticket)) {
        try {
            $solr->deleteById($ticket_id);
            echo date('c ') . " Delete ok {$ticket_id}\n";
        } catch (Exception $e) {
            echo date('c ') . " Delete failed {$ticket_id}\n";
        }
        continue;
    }
    $reopento = 0;
    $relation = Bll_TicketRelationBiz::get_instance()->find_son_bugs_of_parent($ticket->id);
    if ($relation) {
        $reopento = 1;
    }
    $reject = Bll_TicketLogBiz::get_instance()->get_log($ticket->id);
    $ifreject = 0;
    if ($reject) {
        foreach ($reject as $value) {
            if ($value->rlog === 'Ticket_ActionReject') {
                $ifreject = 1;
            }
        }
    }
    $ticket = Ibug_GlobalFunc::objToArray($ticket);
    #var_dump($ticket['component'],$ticket['department']);
    $_ticket = array("id" => $ticket["id"], "created_at" => intval(strtotime($ticket["created_at"])), "updated_at" => intval(strtotime($ticket["updated_at"])), "closed_at" => intval(strtotime($ticket["closed_at"])), "priority" => $ticket["priority"], "reporter" => $ticket["reporter"], "owner" => $ticket["owner"], "assigned_qa" => $ticket["assigned_qa"], "status" => $ticket["status"], "summary" => $ticket["summary"], "pmt_id" => $ticket["pmt_id"], "environment" => $ticket["environment"], "department" => $ticket["department"], "component" => $ticket["component"], "resolution" => $ticket["resolution"], "is_regression" => intval($ticket["is_regression"]), "is_occasional" => intval($ticket["is_occasional"]), "person_liable" => $ticket["person_liable"], "reason" => $ticket["reason"], "version" => $ticket["version"], "reason_detail" => $ticket["reason_detail"], "description" => $ticket["description"], 'cc' => empty($ticket_ccs[$ticket['id']]) ? null : $ticket_ccs[$ticket['id']], 'reject' => $ifreject, 'reopen' => $reopento);
Exemplo n.º 4
0
 public function handle_request_internal()
 {
     $req = APF::get_instance()->get_request();
     $res = APF::get_instance()->get_response();
     $params = $req->get_parameters();
     $pmt_id = $params['form_pmt'] ? trim($params['form_pmt']) : 0;
     if ($pmt_id != 0) {
         //project detail table
         $project = Bll_PMTProjectBiz::get_instance()->get_project_detail_by_ids(array($pmt_id));
         $table_project = array();
         if (!empty($project)) {
             $tasks = Bll_PMTProjectBiz::get_instance()->get_tasks_by_pmt_ids(array($pmt_id));
             $rates = Bll_ReportPmtInfoBiz::get_instance()->get_through_rate_by_pmtids(array($pmt_id));
             $delay_info = Bll_ReportPmtInfoBiz::get_instance()->get_project_delay_info_by_pmtids(array($pmt_id));
             $dev_person = array();
             $test_person = array();
             foreach ($tasks as $task) {
                 if (in_array($task['task_type_id'], array(2, 3, 33))) {
                     $dev_person[] = $task['chinese_name'];
                 } else {
                     if (in_array($task['task_type_id'], array(4))) {
                         $test_person[] = $task['chinese_name'];
                     }
                 }
             }
             $dev_person = array_unique($dev_person);
             $test_person = array_unique($test_person);
             $table_project['dev_person'] = implode("/", $dev_person);
             $table_project['test_person'] = implode("/", $test_person);
             $rate_person = array();
             foreach ($rates as $rate) {
                 $rate_person[$rate->chinese_name] = $rate->rate;
             }
             $through_arr = array();
             foreach ($dev_person as $person_row) {
                 $str = isset($rate_person[$person_row]) ? $rate_person[$person_row] . "%" : "-";
                 $through_arr[] = $person_row . ": " . $str;
             }
             $str = isset($rate_person['all']) ? $rate_person['all'] . "%" : "-";
             $through_arr[] = '整个项目' . ": " . $str;
             $through_str = implode(" ", $through_arr);
             $table_project['through_rate'] = $through_str;
             $table_project['pmt_id'] = $pmt_id;
             $table_project['summary'] = $project[0]['summary'];
             $table_project['release_date'] = date("Y-m-d", strtotime($project[0]['date_release']));
             $table_project['pro_set'] = empty($project[0]['set_id']) ? '' : $project[0]['set_id'] . ". " . $project[0]['set_name'];
             $table_project['owner'] = $project[0]['chinese_name'];
             if (!empty($delay_info)) {
                 $table_project['is_delay'] = $delay_info[0]->self_test_delayed == 1 ? 'Yes' . '<br />' . '原因:' . $delay_info[0]->delay_detail : 'No';
             } else {
                 $table_project['is_delay'] = '-';
             }
         }
         //reopen & reject list
         $reopen_id = Bll_TicketRelationBiz::get_instance()->find_reopen_id_by_pmtid($pmt_id);
         $reopen = array();
         if (!empty($reopen_id)) {
             foreach ($reopen_id as $row) {
                 $reopen[] = $row['ticket_id'];
             }
         }
         $reject_id = Bll_TicketCounterBiz::get_instance()->get_reject_id_by_pmtid($pmt_id);
         $reject = array();
         if (!empty($reject_id)) {
             foreach ($reject_id as $row) {
                 $reject[] = $row["ticket_id"];
             }
         }
         //prepare
         $day = date("Y-m-d");
         $date_arr = array();
         for ($i = 9; $i >= 1; $i--) {
             $t = "-{$i} day";
             $date_arr[] = date("Y-m-d", strtotime($t));
         }
         $date_arr[] = $day;
         $status = Ticket_Status::get_all_status();
         $prioritys = Bll_DdCommonBiz::get_instance()->get_prioritys();
         $priority = array();
         $p_id_name = array();
         foreach ($prioritys as $prioritys_row) {
             $priority[$prioritys_row->value] = $prioritys_row->name;
             $p_id_name[$prioritys_row->id] = $prioritys_row->name;
         }
         $environments = Bll_DdCommonBiz::get_instance()->get_environments();
         $environment = array();
         foreach ($environments as $environments_row) {
             $environment[$environments_row->value] = $environments_row->name;
         }
         //daily table
         $table_data = Bll_ReportProgessPmtBiz::get_instance()->get_counts_by_type_date($pmt_id, '2012-05-01', $day);
         foreach ($table_data as $key => $data_row) {
             $table_data[$key]->environment = $environment[$data_row->environment];
         }
         //pmt_day
         $counts_day = Bll_ReportDayPmtBiz::get_instance()->get_counts_by_pmt_type($pmt_id, 'all');
         $pmt_day = array();
         if (!empty($counts_day)) {
             foreach ($counts_day as $key => $row) {
                 $pmt_day[] = array('date' => $this->convert_date($row->day), 'count' => $row->count);
             }
         } else {
             $pmt_day[] = array('date' => $this->convert_date($day), 'count' => 0);
         }
         /*$day_pro = array();
           foreach($counts_day as $row){
               $day_pro[$row->day] =  $row->count;
           }
           foreach($date_arr as $date_row){
               $c = isset($day_pro[$date_row])? $day_pro[$date_row] : 0;
               $pmt_day[] = array('date' => $date_row, 'count' => $c);
           }*/
         //pmt_priority
         $counts_prior = Bll_ReportDayPmtBiz::get_instance()->get_counts_by_pmt_type($pmt_id, 'priority');
         $prior_pro = array();
         foreach ($counts_prior as $row) {
             $prior_pro[$row->day][$row->type_value] = $row->count;
         }
         $pmt_priority = array();
         if (!empty($prior_pro)) {
             foreach ($prior_pro as $key => $row) {
                 $tmp = array();
                 $tmp['date'] = $this->convert_date($key);
                 foreach ($priority as $p_value => $p_name) {
                     $o = isset($row[$p_value]) ? $row[$p_value] : 0;
                     $tmp[$p_name] = $o;
                 }
                 $pmt_priority[] = $tmp;
             }
         }
         /*else {
               $tmp = array();
               $tmp['date'] = $this->convert_date($day);
               foreach($priority as $p_value => $p_name){
                   $tmp[$p_name] = 0;
               }
               $pmt_priority[] = $tmp;
           }*/
         //pmt_status
         $counts_status = Bll_ReportDayPmtBiz::get_instance()->get_counts_by_pmt_type($pmt_id, 'status');
         $status_pro = array();
         foreach ($counts_status as $row) {
             $status_pro[$row->day][$row->type_value] = $row->count;
         }
         $pmt_status = array();
         if (!empty($status_pro)) {
             foreach ($status_pro as $key => $row) {
                 $tmp = array();
                 $tmp['date'] = $this->convert_date($key);
                 foreach ($status as $status_row) {
                     $s = isset($row[$status_row]) ? $row[$status_row] : 0;
                     $tmp[$status_row] = $s;
                 }
                 $pmt_status[] = $tmp;
             }
         }
         /*else {
               $tmp = array();
               $tmp['date'] = $this->convert_date($day);
               foreach($status as $status_row){
                   $tmp[$status_row] = 0;
               }
               $pmt_status[] = $tmp;
           }*/
         //priority and status today
         $tickets_type = Bll_TicketBiz::get_instance()->get_count_pmt_type($pmt_id);
         $ticket_priority = array();
         $ticket_status = array();
         foreach ($tickets_type as $row) {
             $ticket_priority[$row->priority][] = $row;
             $ticket_status[$row->status][] = $row;
         }
         $tmp_p = array();
         $tmp_p['date'] = $this->convert_date($day);
         foreach ($p_id_name as $id => $p_name) {
             $tmp_p[$p_name] = isset($ticket_priority[$id]) ? count($ticket_priority[$id]) : 0;
         }
         if (!isset($prior_pro[$day])) {
             $pmt_priority[] = $tmp_p;
         }
         $tmp_s = array();
         $tmp_s['date'] = $this->convert_date($day);
         foreach ($status as $status_row) {
             $tmp_s[$status_row] = isset($ticket_status[$status_row]) ? count($ticket_status[$status_row]) : 0;
         }
         if (!isset($status_pro[$day])) {
             $pmt_status[] = $tmp_s;
         }
         $req->set_attribute('pmt_day', $pmt_day);
         $req->set_attribute('pmt_priority', $pmt_priority);
         $req->set_attribute('pmt_status', $pmt_status);
         $req->set_attribute('table_data', $table_data);
         $req->set_attribute('table_project', $table_project);
         $req->set_attribute('reopen', $reopen);
         $req->set_attribute('reject', $reject);
     }
     $req->set_attribute('pmt_id', $pmt_id);
     return 'NewReport_ProjectDaily';
 }
Exemplo n.º 5
0
 /**
  *	处理ticket数据 
  */
 public function deal_ticket_data($results)
 {
     $docs = $results['docs'];
     $ids = array();
     foreach ($docs as $doc) {
         $ids[] = $doc['fields']['id'];
         $tickets = Bll_TicketBiz::get_instance()->get_tickets_by_id_arr($ids);
         $tickets = $this->process_tickets($tickets, $results['docs']);
         $historys = Bll_TicketStatusHistoryBiz::get_instance()->get_history_by_ids($ids);
         $his_pro = array();
         foreach ($historys as $row) {
             if ($row->status == 'accepted') {
                 if (isset($his_pro[$row->ticket_id][$row->status]) && strtotime($row->created_at) < strtotime($his_pro[$row->ticket_id][$row->status]) || !isset($his_pro[$row->ticket_id][$row->status])) {
                     $his_pro[$row->ticket_id][$row->status] = $row->created_at;
                 }
             } else {
                 if (isset($his_pro[$row->ticket_id][$row->status]) && strtotime($row->created_at) > strtotime($his_pro[$row->ticket_id][$row->status]) || !isset($his_pro[$row->ticket_id][$row->status])) {
                     $his_pro[$row->ticket_id][$row->status] = $row->created_at;
                 }
             }
         }
         foreach ($tickets as $key => $ticket) {
             foreach ($tickets[$key] as $k => $v) {
                 $tickets[$key][$k]->additional = Bll_TicketColumnDetailBiz::get_instance()->get_all_custom($v->id);
                 //QA时间
                 if (isset($his_pro[$v->id]['accepted'])) {
                     $tickets[$key][$k]->qa_at = $his_pro[$v->id]['accepted'];
                     $tickets[$key][$k]->qa_time = $this->format_time_v1($this->convert_time($v->created_at, $tickets[$key][$k]->qa_at));
                 } else {
                     $tickets[$key][$k]->qa_at = '0';
                     $tickets[$key][$k]->qa_time = '-';
                 }
                 //开发时间
                 if (isset($his_pro[$v->id]['verified']) && !in_array($v->status, array('opened', 'accepted'))) {
                     $tickets[$key][$k]->dev_at = $his_pro[$v->id]['verified'];
                     $tickets[$key][$k]->dev_time = $this->format_time($this->convert_time($v->created_at, $tickets[$key][$k]->dev_at));
                 } else {
                     $tickets[$key][$k]->dev_at = '0';
                     $tickets[$key][$k]->dev_time = '-';
                 }
                 //完整处理时间
                 if (isset($his_pro[$v->id]['closed'])) {
                     $tickets[$key][$k]->all_at = $his_pro[$v->id]['closed'];
                     $tickets[$key][$k]->all_time = $this->format_time($this->convert_time($v->created_at, $tickets[$key][$k]->all_at));
                     $tickets[$key][$k]->all_time_2 = $this->format_time_v2($this->convert_time($v->created_at, $tickets[$key][$k]->all_at));
                 } else {
                     $tickets[$key][$k]->all_at = '0';
                     $tickets[$key][$k]->all_time = '-';
                 }
                 //reopened
                 $parent = Bll_TicketRelationBiz::get_instance()->find_root_by_parent($v->id);
                 if ($parent) {
                     $tickets[$key][$k]->pid = $parent->parent_ticket_id;
                 } else {
                     $tickets[$key][$k]->pid = '';
                 }
                 if (isset($v->description)) {
                     $tickets[$key][$k]->description = preg_replace('/<img.*>/siU', '', $v->description);
                 }
             }
         }
     }
     return $tickets;
 }
Exemplo n.º 6
0
 public function handle_request_internal()
 {
     $req = APF::get_instance()->get_request();
     $res = APF::get_instance()->get_response();
     $ticket_id = $req->get_parameter('ticket_id');
     $error = $req->get_parameter('error');
     $user_id = $req->get_user_id();
     $user_role = Bll_RoleBiz::get_instance()->get_user_role($user_id);
     $ticket = Bll_TicketBiz::get_instance()->get_detail($ticket_id);
     if (empty($ticket)) {
         $location = Home_IndexController::build_uri();
         $res->redirect($location);
     }
     //custom_detail
     $custom_detail = Bll_TicketColumnDetailBiz::get_instance()->get_ticket_custom($ticket_id);
     $custom_all = Bll_TicketColumnDetailBiz::get_instance()->get_all_custom($ticket_id);
     $ticket_before_md5 = md5(json_encode($ticket));
     $ticket->reporter = Bll_UserBiz::get_instance()->get_wholename_by_username($ticket->reporter);
     $ticket->owner = Bll_UserBiz::get_instance()->get_wholename_by_username($ticket->owner);
     $ticket->assigned_qa = Bll_UserBiz::get_instance()->get_wholename_by_username($ticket->assigned_qa);
     $ticket_log = Bll_TicketLogBiz::get_instance()->get_log($ticket_id);
     $ticket_cc_arr = Bll_TicketCcBiz::get_instance()->get_ticket_cc($ticket_id);
     $cc_tmp = array();
     foreach ($ticket_cc_arr as $key => $ticket_cc) {
         if (Util_StringUtils::is_email($ticket_cc->cc_to)) {
             $cc_tmp[] = $ticket_cc->cc_to;
         } else {
             $cc_tmp[] = Bll_UserBiz::get_instance()->get_wholename_by_username($ticket_cc->cc_to);
         }
     }
     $ticket_cc_str = implode(";", $cc_tmp);
     $current_time = date("Y-m-d H:i:s");
     $ticket_log_process = array();
     foreach ($ticket_log as $key => $log) {
         if ($ticket_log[$key]->field == "component") {
             if (ctype_digit($ticket_log[$key]->oldvalue)) {
                 $ticket_log[$key]->oldvalue = Bll_TicketBiz::get_instance()->get_component_name($ticket_log[$key]->oldvalue);
             }
             if (ctype_digit($ticket_log[$key]->newvalue)) {
                 $ticket_log[$key]->newvalue = Bll_TicketBiz::get_instance()->get_component_name($ticket_log[$key]->newvalue);
             }
         } else {
             if ($ticket_log[$key]->field == "department") {
                 if (ctype_digit($ticket_log[$key]->oldvalue)) {
                     $ticket_log[$key]->oldvalue = Bll_TicketBiz::get_instance()->get_common_name($ticket_log[$key]->oldvalue);
                 }
                 if (ctype_digit($ticket_log[$key]->newvalue)) {
                     $ticket_log[$key]->newvalue = Bll_TicketBiz::get_instance()->get_common_name($ticket_log[$key]->newvalue);
                 }
             } else {
                 if ($ticket_log[$key]->field == "ticket" && $ticket_log[$key]->oldvalue == "null") {
                     $ticket_log[$key]->newvalue = "new";
                 }
             }
         }
         $ticket_log_process[$log->created_at][] = $log;
     }
     $log_time = array();
     foreach ($ticket_log_process as $key => $log) {
         /*
          * within 24h show xxx hours ago
          * mt 24h lt 7days show xx days ago
          * mt 7days lt 30days show xx weeks ago
          * mt 30days show xx months ago
          * floor((strtotime($current_time)-strtotime($log->created_at))/86400)
          */
         $second = floor(strtotime($current_time) - strtotime($key));
         $minute = floor((strtotime($current_time) - strtotime($key)) / 60);
         $hour = floor((strtotime($current_time) - strtotime($key)) / 3600);
         $day = floor((strtotime($current_time) - strtotime($key)) / 86400);
         $week = floor((strtotime($current_time) - strtotime($key)) / 604800);
         $month = floor((strtotime($current_time) - strtotime($key)) / 2592000);
         if ($second < 60) {
             $log_time[$key] = $second . ' seconds ago ';
         } else {
             if ($minute < 60) {
                 $log_time[$key] = $minute . ' minutes ago ';
             } else {
                 if ($hour < 24) {
                     $log_time[$key] = $hour . ' hours ago ';
                 } else {
                     if ($hour >= 24 && $hour < 168) {
                         $log_time[$key] = $day . ' days ago ';
                     } else {
                         if ($hour >= 168 && $hour < 720) {
                             $log_time[$key] = $week . ' weeks ago ';
                         } else {
                             if ($hour >= 720) {
                                 $log_time[$key] = $month . ' months ago ';
                             }
                         }
                     }
                 }
             }
         }
     }
     $parent = Bll_TicketRelationBiz::get_instance()->find_root_by_parent($ticket_id);
     if ($parent) {
         $parent_id = $parent->parent_ticket_id;
     } else {
         $parent_id = "0";
     }
     $son = Bll_TicketRelationBiz::get_instance()->find_son_bugs_of_parent($ticket_id);
     if (empty($son)) {
         $son_id = "0";
     } else {
         $son_id = $son[0]->ticket_id;
     }
     $ticket_status = Ticket_Status::get_status($ticket);
     $actions = $ticket_status->get_available_actions($user_role, $ticket->environment);
     $resolutions = Bll_DdCommonBiz::get_instance()->get_resolutions();
     //start.....
     $all_users = Bll_UserBiz::get_instance()->get_all_valid_users();
     $tmp_all = array();
     foreach ($all_users as $key => $value) {
         $tmp_all[$key] = $value->whole_name;
     }
     $all_users = json_encode($tmp_all);
     $dev_users = Bll_UserBiz::get_instance()->get_dev_users();
     $tmp_dev = array();
     foreach ($dev_users as $key => $value) {
         $tmp_dev[$key] = $value->whole_name;
     }
     $dev_users = json_encode($tmp_dev);
     $qa_users = Bll_UserBiz::get_instance()->get_qa_users();
     $admin_users = Bll_UserBiz::get_instance()->get_admins();
     $qa_admin_users = array_merge($qa_users, $admin_users);
     $tmp_qa = array();
     foreach ($qa_admin_users as $key => $value) {
         $tmp_qa[$key] = $value->whole_name;
     }
     $qa_admin_users = json_encode($tmp_qa);
     //end.....
     $reasons = Bll_DdCommonBiz::get_instance()->get_reasons();
     $files = Bll_AttachmentBiz::get_instance()->get_file_by_ticket_id($ticket_id);
     if ($files) {
         foreach ($files as $file) {
             $file_link = Bll_AttachmentBiz::get_instance()->get_file_link_by_hash($file->fetch_hash);
             $file->fetch_hash = $file_link;
         }
     }
     $prioritys = Bll_DdCommonBiz::get_instance()->get_prioritys();
     $emergencies = Bll_DdCommonBiz::get_instance()->get_emergencies();
     $environments = Bll_DdCommonBiz::get_instance()->get_environments();
     $departments = Bll_DdCommonBiz::get_instance()->get_departments_new();
     $department_id = Bll_DdCommonBiz::get_instance()->get_department_id_by_name($ticket->department);
     $rel_components = Bll_DdComponentBiz::get_instance()->get_components($department_id->id);
     $req->set_attribute('user_id', $user_id);
     $req->set_attribute('files', $files);
     $req->set_attribute('prioritys', $prioritys);
     $req->set_attribute('emergencies', $emergencies);
     $req->set_attribute('departments', $departments);
     $req->set_attribute('rel_components', $rel_components);
     $req->set_attribute('environments', $environments);
     $req->set_attribute('reasons', $reasons);
     $req->set_attribute('resolutions', $resolutions);
     $req->set_attribute('ticket', $ticket);
     $req->set_attribute('ticket_cc_str', $ticket_cc_str);
     $req->set_attribute('ticket_logs', $ticket_log_process);
     $req->set_attribute('log_time', $log_time);
     $req->set_attribute('actions', $actions);
     $req->set_attribute('all_users', $all_users);
     $req->set_attribute('dev_users', $dev_users);
     $req->set_attribute('qa_admin_users', $qa_admin_users);
     $req->set_attribute('ticket_before_md5', $ticket_before_md5);
     $req->set_attribute('parent_id', $parent_id);
     $req->set_attribute('son_id', $son_id);
     $req->set_attribute('custom_detail', $custom_detail);
     $req->set_attribute('custom_all', $custom_all);
     if ($error) {
         $req->set_attribute('error', $error);
     }
     return 'Ticket_Detail';
 }
Exemplo n.º 7
0
 foreach ($row_first as $r_enviro => $row_second) {
     $input_arr = array();
     $input_arr['day'] = $day;
     $input_arr['pmt_id'] = $p_pmtid;
     $input_arr['environment'] = $r_enviro;
     $input_arr['created_at'] = $current_time;
     $input_arr['total'] = count($row_second);
     $new = 0;
     $reopen = 0;
     $fixed = 0;
     $close = 0;
     $reject = 0;
     foreach ($row_second as $ticket_row) {
         if ($ticket_row->created_at >= $begin && $ticket_row->created_at <= $end) {
             $new++;
             $is_reopen = Bll_TicketRelationBiz::get_instance()->find_root_by_parent($ticket_row->id);
             if (!empty($is_reopen)) {
                 $reopen++;
             }
         }
         $is_fixed = Bll_TicketStatusHistoryBiz::get_instance()->check_status_history($ticket_row->id, 'verified', $begin, $end);
         if (!empty($is_fixed)) {
             $fixed++;
         }
         if ($ticket_row->closed_at && $ticket_row->closed_at >= $begin && $ticket_row->closed_at <= $end) {
             $close++;
         }
         $is_reject = Bll_TicketCounterBiz::get_instance()->get_reject_counter($ticket_row->id);
         if (!empty($is_reject)) {
             if ($is_reject[0]->updated_at >= $begin && $is_reject[0]->updated_at <= $end) {
                 $reject++;