/**
* @param AW_Helpdesk3_Model_Ticket $ticket
*
* @return mixed
*/
protected function _getExternalAdminUrl($ticket)
{
return Mage::getSingleton('adminhtml/url')->getUrl('helpdesk_admin/adminhtml_ticket/edit', array('id' => $ticket->getId()));
}
/**
* @param AW_Helpdesk3_Model_Ticket $ticket
*
* @return int
*/
public function getTicketRepliesCount(AW_Helpdesk3_Model_Ticket $ticket)
{
$collection = Mage::getModel('aw_hdu3/ticket_message')->getCollection();
$collection->addFilterByTicketId($ticket->getId());
return max($collection->getSize() - 1, 0);
}
/**
* @param AW_Helpdesk3_Model_Ticket $ticket
*
* @return string
*/
public function getFirstTicketMessage(AW_Helpdesk3_Model_Ticket $ticket)
{
$collection = Mage::getModel('aw_hdu3/ticket_message')->getCollection();
$collection->addFilterByTicketId($ticket->getId());
$collection->addOrder('id', Varien_Data_Collection_Db::SORT_ORDER_ASC);
return strip_tags($collection->getFirstItem()->getContent());
}
