/**
* Actions run on plugin initialization.
*
* A certain number of things can possibly run after
* the plugin initialized. Those actions are fired from here
* if the trigger is present.
*
* @since 3.0.0
* @return void
*/
public function init()
{
/**
* Log user in.
*
* If we have a login in the post data we try to log the user in.
* The login process relies on the WordPress core functions. If the login
* is successful, the user is redirected to the page he was requesting,
* otherwise the standard WordPress error messages are returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_login'])) {
add_action('wp', 'wpas_try_login');
}
/**
* Register a new account.
*
* If wpas_registration is passed we trigger the account registration function.
* The registration function will do a certain number of checks and if all of them
* are successful, a new user is created using the WordPress core functions.
*
* The reason why we are not using a simpler process is to keep full control over
* what's returned to the user and where the user is returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_registration'])) {
add_action('wp', 'wpas_register_account', 10, 0);
}
/**
* Run custom actions.
*
* The plugin can run a number of custom actions triggered by a URL parameter.
* If the $action parameter is set in the URL we run this method.
*
* @since 3.0.0
*/
if (isset($_GET['action'])) {
add_action('wp', array($this, 'custom_actions'));
}
/**
* Open a new ticket.
*
* If a ticket title is passed in the post we trigger the function that adds
* new tickets. The function does a certain number of checks and has several
* action hooks and filters. Post-insertion actions like adding post metas
* and redirecting the user are run from here.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_title'])) {
// Verify the nonce first
if (!isset($_POST['wpas_nonce']) || !wp_verify_nonce($_POST['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wp_redirect(add_query_arg(array('message' => 4), get_permalink(wpas_get_option('ticket_submit'))));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $_POST['wpas_title'], 'message' => $_POST['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
$submit = wpas_get_option('ticket_submit');
wpas_redirect('ticket_added_failed', add_query_arg(array('message' => 6), get_permalink($submit)), $submit);
exit;
} else {
/**
* Empty the temporary sessions
*/
unset($_SESSION['wpas_submission_form']);
unset($_SESSION['wpas_submission_error']);
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
/**
* Save a new reply.
*
* This adds a new reply to an existing ticket. The ticket
* can possibly be closed by the user in which case we update
* the post meta if the reply submission is successful.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_user_reply'])) {
/**
* Define if the reply can be submitted empty or not.
*
* @since 3.0.0
* @var boolean
*/
$can_submit_empty = apply_filters('wpas_can_reply_be_empty', false);
/**
* Get the parent ticket ID.
*/
$parent_id = intval($_POST['ticket_id']);
if (empty($_POST['wpas_user_reply']) && false === $can_submit_empty) {
wpas_redirect('reply_not_added', add_query_arg(array('message' => wpas_create_notification(__('You cannot submit an empty reply.', 'wpas'))), get_permalink($parent_id)), $parent_id);
exit;
}
/* Sanitize the data */
$data = array('post_content' => wp_kses($_POST['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
/* Possibly close the ticket */
if (isset($_POST['wpas_close_ticket']) && false !== $reply_id) {
wpas_close_ticket(intval($_POST['ticket_id']));
}
if (false === $reply_id) {
wpas_redirect('reply_added_failed', add_query_arg(array('message' => '7'), get_permalink($parent_id)));
exit;
} else {
/**
* Delete the activity transient.
*/
delete_transient("wpas_activity_meta_post_{$parent_id}");
wpas_redirect('reply_added', add_query_arg(array('message' => '8'), get_permalink($parent_id)) . "#reply-{$reply_id}", $parent_id);
exit;
}
}
}
function test_wpas_open_ticket()
{
$data = array('title' => 'Test Ticket', 'message' => 'In hac habitasse platea dictumst. Nulla neque dolor, sagittis eget, iaculis quis, molestie non, velit. Nullam cursus lacinia erat. Aenean leo ligula, porttitor eu, consequat vitae, eleifend ac, enim. Donec vitae orci sed dolor rutrum auctor.');
$ticket_id = wpas_open_ticket($data);
$this->assertInternalType('int', $ticket_id);
}
/**
* Actions run on plugin initialization.
*
* A certain number of things can possibly run after
* the plugin initialized. Those actions are fired from here
* if the trigger is present.
*
* @since 3.0.0
* @return void
*/
public function init()
{
/**
* Log user in.
*
* If we have a login in the post data we try to log the user in.
* The login process relies on the WordPress core functions. If the login
* is successful, the user is redirected to the page he was requesting,
* otherwise the standard WordPress error messages are returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_login'])) {
add_action('wp', 'wpas_try_login');
}
/**
* Register a new account.
*
* If wpas_registration is passed we trigger the account registration function.
* The registration function will do a certain number of checks and if all of them
* are successful, a new user is created using the WordPress core functions.
*
* The reason why we are not using a simpler process is to keep full control over
* what's returned to the user and where the user is returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_registration'])) {
add_action('wp', 'wpas_register_account', 10, 0);
}
/**
* Run custom actions.
*
* The plugin can run a number of custom actions triggered by a URL parameter.
* If the $action parameter is set in the URL we run this method.
*
* @since 3.0.0
*/
if (isset($_GET['action'])) {
add_action('wp', array($this, 'custom_actions'));
}
/**
* Open a new ticket.
*
* If a ticket title is passed in the post we trigger the function that adds
* new tickets. The function does a certain number of checks and has several
* action hooks and filters. Post-insertion actions like adding post metas
* and redirecting the user are run from here.
*
* @since 3.0.0
*/
if (!is_admin() && isset($_POST['wpas_title'])) {
// Verify the nonce first
if (!isset($_POST['wpas_nonce']) || !wp_verify_nonce($_POST['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wpas_add_error('nonce_verification_failed', __('The authenticity of your submission could not be validated. If this ticket is legitimate please try submitting again.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $_POST['wpas_title'], 'message' => $_POST['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
wpas_add_error('submission_error', __('The ticket couldn\'t be submitted for an unknown reason.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
} else {
/**
* Empty the temporary sessions
*/
WPAS()->session->clean('submission_form');
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
/**
* Save a new reply.
*
* This adds a new reply to an existing ticket. The ticket
* can possibly be closed by the user in which case we update
* the post meta if the reply submission is successful.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_user_reply'])) {
// Get parent ticket ID
$parent_id = filter_input(INPUT_POST, 'ticket_id', FILTER_SANITIZE_NUMBER_INT);
if ('ticket' !== get_post_type($parent_id)) {
wpas_add_error('reply_added_failed', __('Something went wrong. We couldn't identify your ticket. Please try again.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
}
// Define if the ticket must be closed
$close = isset($_POST['wpas_close_ticket']) ? true : false;
if (!empty($_POST['wpas_user_reply'])) {
/* Sanitize the data */
$data = array('post_content' => wp_kses($_POST['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
}
/* Possibly close the ticket */
if ($close) {
wpas_close_ticket($parent_id);
// Redirect now if no reply was posted
if (!isset($reply_id)) {
wpas_add_notification('ticket_closed', __('The ticket was successfully closed', 'awesome-support'));
wpas_redirect('ticket_closed', get_permalink($parent_id));
exit;
}
}
if (isset($reply_id)) {
if (false === $reply_id) {
wpas_add_error('reply_added_failed', __('Your reply could not be submitted for an unknown reason.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
} else {
if ($close) {
wpas_add_notification('reply_added_closed', __('Thanks for your reply. The ticket is now closed.', 'awesome-support'));
} else {
wpas_add_notification('reply_added', __('Your reply has been submitted. Your agent will reply ASAP.', 'awesome-support'));
}
if (false !== ($link = wpas_get_reply_link($reply_id))) {
wpas_redirect('reply_added', $link);
exit;
}
}
}
}
}
/**
* Instantiate a new ticket submission
*
* This helper function is used to trigger the creation of a new ticket
* after the ticket submission form is posted on the front-end.
*
* @since 3.3
*
* @param array $data Ticket data required to open a new ticket
*
* @return void
*/
function wpas_new_ticket_submission($data)
{
if (!is_admin() && isset($data['wpas_title'])) {
// Verify the nonce first
if (!isset($data['wpas_nonce']) || !wp_verify_nonce($data['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wpas_add_error('nonce_verification_failed', __('The authenticity of your submission could not be validated. If this ticket is legitimate please try submitting again.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $data['wpas_title'], 'message' => $data['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
wpas_add_error('submission_error', __('The ticket couldn\'t be submitted for an unknown reason.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($data['_wp_http_referer'])));
exit;
} else {
/**
* Empty the temporary sessions
*/
WPAS()->session->clean('submission_form');
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
}
