/**
* save new ticket
*
*/
function __addTicket()
{
//profiling
$this->data['controller_profiling'][] = __FUNCTION__;
//PERMISSIONS CHECK - GENERAL
//do this check after __commonAll_ProjectBasics()
if ($this->data['permission']['add_item_tickets'] != 1) {
redirect('/admin/error/permission-denied');
}
//flow control
$next = true;
//check if any post data (avoid direct url access)
if (!isset($_POST['submit'])) {
redirect('/admin/tickets/new');
}
//validate form
if ($next) {
if (!$this->__flmFormValidation('add_ticket')) {
//show error
$this->notices('error', $this->form_processor->error_message, 'html');
$next = false;
}
}
//validate hidden fields
if ($next) {
if (!$this->__flmFormValidation('add_ticket_hidden')) {
//log this error
log_message('error', '[FILE: ' . __FILE__ . '] [FUNCTION: ' . __FUNCTION__ . '] [LINE: ' . __LINE__ . "] [MESSAGE: Add Ticket failed: Required hidden form fields are missing or invalid]");
//show error
$this->notices('error', $this->data['lang']['lang_request_could_not_be_completed'], 'html');
$next = false;
}
}
//add to database
if ($next) {
//add ticket
$ticket_id = $this->tickets_model->addTicket();
$this->data['debug'][] = $this->tickets_model->debug_data;
//check if there was an errro inserting record
if (!$ticket_id) {
//log this error
log_message('error', '[FILE: ' . __FILE__ . '] [FUNCTION: ' . __FUNCTION__ . '] [LINE: ' . __LINE__ . "] [MESSAGE: Add new ticket failed - Database error");
//halt
$next = false;
}
}
//is there an attachment? - move the uploaded file into /files/tickets folder
if ($next) {
//do we have an attachemeny
if ($this->input->post('tickets_file_folder')) {
//move the attachments to final destination
if (!tickets_move_attachment($this->input->post('tickets_file_folder'), $this->input->post('tickets_file_name'))) {
//delete ticket
$this->tickets_model->deleteTicket($ticket_id);
$this->data['debug'][] = $this->tickets_model->debug_data;
}
}
}
//results
if ($next) {
//show success
$this->notices('success', $this->data['lang']['lang_request_has_been_completed'], 'noty');
//send notifications
$this->__emailer('mailqueue_new_ticket', array('ticket_id' => $ticket_id));
} else {
//show error
$this->notices('error', $this->data['lang']['lang_request_could_not_be_completed'], 'noty');
//noty or html
}
//show tickets list page
$this->__listTickets();
}
/**
* save new ticket
*
*/
function __addReply()
{
//profiling
$this->data['controller_profiling'][] = __FUNCTION__;
//flow control
$next = true;
//check if any post data (avoid direct url access)
if (!isset($_POST['submit'])) {
redirect('/client/ticket/' . $this->uri->segment(3) . '/view');
}
//validate form
if ($next) {
if (!$this->__flmFormValidation('add_reply')) {
//show error
$this->notices('error', $this->form_processor->error_message, 'html');
$next = false;
}
}
//validate hidden fields
if ($next) {
if (!$this->__flmFormValidation('add_reply_hidden')) {
//log this error
log_message('error', '[FILE: ' . __FILE__ . '] [FUNCTION: ' . __FUNCTION__ . '] [LINE: ' . __LINE__ . "] [MESSAGE: Add ticket reply failed: Required hidden form fields are missing or invalid]");
//show error
$this->notices('error', $this->data['lang']['lang_request_could_not_be_completed'], 'html');
$next = false;
}
}
//SANITY: make sure client is replying to their own ticket
//TODO
//add to database
if ($next) {
//add ticket
$ticket_id = $this->tickets_replies_model->addReply();
$this->data['debug'][] = $this->tickets_replies_model->debug_data;
//check if there was an errro inserting record
if (!$ticket_id) {
//log this error
log_message('error', '[FILE: ' . __FILE__ . '] [FUNCTION: ' . __FUNCTION__ . '] [LINE: ' . __LINE__ . "] [MESSAGE: Add ticket reply failed - Database error");
//halt
$next = false;
}
}
//attachments
if ($next) {
//is there an attachment? - move the uploaded file into /files/tickets folder
if ($this->input->post('tickets_file_folder')) {
//move the attachments to final destination
if (!tickets_move_attachment($this->input->post('tickets_file_folder'), $this->input->post('tickets_file_name'))) {
//delete ticket
$this->tickets_replies_model->deleteReply($ticket_id);
$this->data['debug'][] = $this->tickets_replies_model->debug_data;
}
}
}
//results
if ($next) {
//everything went ok, now update status of main ticket
$this->tickets_model->updateStatus($this->input->post('tickets_replies_ticket_id'), 'client-replied');
$this->data['debug'][] = $this->tickets_model->debug_data;
//show success
$this->notices('success', $this->data['lang']['lang_request_has_been_completed'], 'noty');
//send email
$this->__emailer('mailqueue_ticket_reply');
} else {
//show error
$this->notices('error', $this->data['lang']['lang_request_could_not_be_completed'], 'noty');
//noty or html
}
//show tickets list page
$this->__viewTicket();
}
