function executeCaseSelfService()
{
try {
global $sFilter;
if ($sFilter != "" && strpos($sFilter, "unassigned-case") === false) {
return false;
}
$criteria = new Criteria("workflow");
//SELECT
$criteria->addSelectColumn(AppCacheViewPeer::APP_UID);
$criteria->addSelectColumn(AppCacheViewPeer::DEL_INDEX);
$criteria->addSelectColumn(AppCacheViewPeer::DEL_DELEGATE_DATE);
$criteria->addSelectColumn(AppCacheViewPeer::APP_NUMBER);
$criteria->addSelectColumn(AppCacheViewPeer::PRO_UID);
$criteria->addSelectColumn(TaskPeer::TAS_UID);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TIME);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TIME_UNIT);
$criteria->addSelectColumn(TaskPeer::TAS_SELFSERVICE_TRIGGER_UID);
//FROM
$condition = array();
$condition[] = array(AppCacheViewPeer::TAS_UID, TaskPeer::TAS_UID);
$condition[] = array(TaskPeer::TAS_SELFSERVICE_TIMEOUT, 1);
$criteria->addJoinMC($condition, Criteria::LEFT_JOIN);
//WHERE
$criteria->add(AppCacheViewPeer::USR_UID, "");
$criteria->add(AppCacheViewPeer::DEL_THREAD_STATUS, "OPEN");
//QUERY
$rsCriteria = AppCacheViewPeer::doSelectRS($criteria);
$rsCriteria->setFetchmode(ResultSet::FETCHMODE_ASSOC);
setExecutionMessage("Unassigned case");
saveLog("unassignedCase", "action", "Unassigned case", "c");
$date = new dates();
while ($rsCriteria->next()) {
$row = $rsCriteria->getRow();
$appcacheAppUid = $row["APP_UID"];
$appcacheDelIndex = $row["DEL_INDEX"];
$appcacheDelDelegateDate = $row["DEL_DELEGATE_DATE"];
$appcacheAppNumber = $row["APP_NUMBER"];
$appcacheProUid = $row["PRO_UID"];
$taskUid = $row["TAS_UID"];
$taskSelfServiceTime = intval($row["TAS_SELFSERVICE_TIME"]);
$taskSelfServiceTimeUnit = $row["TAS_SELFSERVICE_TIME_UNIT"];
$taskSelfServiceTriggerUid = $row["TAS_SELFSERVICE_TRIGGER_UID"];
$dueDate = $date->calculateDate($appcacheDelDelegateDate, $taskSelfServiceTime, $taskSelfServiceTimeUnit, 1);
if (time() > $dueDate["DUE_DATE_SECONDS"]) {
$sessProcess = null;
$sessProcessSw = 0;
//Load data
$case = new Cases();
$appFields = $case->loadCase($appcacheAppUid);
$appFields["APP_DATA"]["APPLICATION"] = $appcacheAppUid;
if (isset($_SESSION["PROCESS"])) {
$sessProcess = $_SESSION["PROCESS"];
$sessProcessSw = 1;
}
$_SESSION["PROCESS"] = $appFields["PRO_UID"];
//Execute trigger
$criteriaTgr = new Criteria();
$criteriaTgr->add(TriggersPeer::TRI_UID, $taskSelfServiceTriggerUid);
$rsCriteriaTgr = TriggersPeer::doSelectRS($criteriaTgr);
$rsCriteriaTgr->setFetchmode(ResultSet::FETCHMODE_ASSOC);
if ($rsCriteriaTgr->next()) {
$row = $rsCriteriaTgr->getRow();
if (is_array($row) && $row["TRI_TYPE"] == "SCRIPT") {
$arrayCron = unserialize(trim(@file_get_contents(PATH_DATA . "cron")));
$arrayCron["processcTimeProcess"] = 60;
//Minutes
$arrayCron["processcTimeStart"] = time();
@file_put_contents(PATH_DATA . "cron", serialize($arrayCron));
//Trigger
global $oPMScript;
$oPMScript = new PMScript();
$oPMScript->setFields($appFields["APP_DATA"]);
$oPMScript->setScript($row["TRI_WEBBOT"]);
$oPMScript->execute();
$appFields["APP_DATA"] = array_merge($appFields["APP_DATA"], $oPMScript->aFields);
$case->updateCase($appFields["APP_UID"], $appFields);
saveLog("unassignedCase", "action", "OK Executed tigger to the case {$appcacheAppNumber}");
}
}
unset($_SESSION["PROCESS"]);
if ($sessProcessSw == 1) {
$_SESSION["PROCESS"] = $sessProcess;
}
}
}
setExecutionResultMessage("DONE");
} catch (Exception $e) {
setExecutionResultMessage("WITH ERRORS", "error");
eprintln(" '-" . $e->getMessage(), "red");
saveLog("unassignedCase", "error", "Error in unassigned case: " . $e->getMessage());
}
}
function executeUpdateAppTitle()
{
try {
$criteriaConf = new Criteria("workflow");
$criteriaConf->addSelectColumn(ConfigurationPeer::OBJ_UID);
$criteriaConf->addSelectColumn(ConfigurationPeer::CFG_VALUE);
$criteriaConf->add(ConfigurationPeer::CFG_UID, "TAS_APP_TITLE_UPDATE");
$rsCriteriaConf = ConfigurationPeer::doSelectRS($criteriaConf);
$rsCriteriaConf->setFetchmode(ResultSet::FETCHMODE_ASSOC);
setExecutionMessage("Update case labels");
saveLog("updateCaseLabels", "action", "Update case labels", "c");
while ($rsCriteriaConf->next()) {
$row = $rsCriteriaConf->getRow();
$taskUid = $row["OBJ_UID"];
$lang = $row["CFG_VALUE"];
//Update case labels
$appcv = new AppCacheView();
$appcv->appTitleByTaskCaseLabelUpdate($taskUid, $lang);
//Delete record
$criteria = new Criteria("workflow");
$criteria->add(ConfigurationPeer::CFG_UID, "TAS_APP_TITLE_UPDATE");
$criteria->add(ConfigurationPeer::OBJ_UID, $taskUid);
$criteria->add(ConfigurationPeer::CFG_VALUE, $lang);
$numRowDeleted = ConfigurationPeer::doDelete($criteria);
saveLog("updateCaseLabels", "action", "OK Task {$taskUid}");
}
setExecutionResultMessage("DONE");
} catch (Exception $e) {
setExecutionResultMessage("WITH ERRORS", "error");
eprintln(" '-" . $e->getMessage(), "red");
saveLog("updateCaseLabels", "error", "Error updating case labels: " . $e->getMessage());
}
}
