<div class="panel-body">
<h3 style=" margin-top: 0px; "><?php
echo make_html($fio['title']);
?>
</h3>
<p><?php
echo $fio['message'];
?>
</p>
<hr>
<p class="text-right"><small class="text-muted"><?php
echo lang('HELPER_pub');
?>
: <?php
echo nameshort(name_of_user_ret($fio['user_init_id']));
?>
</small><br><small class="text-muted"><?php
echo lang('HELPER_date');
?>
: <?php
echo $fio['dt'];
?>
</small>
<br><a id="print_t" class="btn btn-default btn-xs"> <i class="fa fa-print"></i> <?php
echo lang('HELPER_print');
?>
</a>
</p>
</div>
</div>
if (get_user_status_text($row['value']) == "online") {
$s = "status-online-icon";
} else {
if (get_user_status_text($row['value']) == "offline") {
$s = "status-offline-icon";
}
}
?>
<option data-foo="<?php
echo $s;
?>
" value="<?php
echo $row['value'];
?>
"><?php
echo nameshort($row['label']);
?>
</option>
<?php
}
?>
</select>
</div>
</div>
echo $row['date_create'];
?>
"></time></center></small></td>
<td style=" vertical-align: middle; "><small><?php
echo nameshort(name_of_user_ret($row['user_init_id']));
?>
</small></td>
<td style=" vertical-align: middle; "><small>
<?php
echo $to_text;
?>
</small></td>
<td style=" vertical-align: middle; "><small>
<?php
echo nameshort(name_of_user_ret($row['ok_by']));
?>
</small></td>
<td style=" vertical-align: middle; "><small><center>
<time id="c" datetime="<?php
echo $row['ok_date'];
?>
"></time>
</center></small></td>
</tr>
<?php
}
?>
</tbody>
</table>
<?php
?>
<div class="alert alert-success"><i class="fa fa-check"></i> <?php
echo lang('TICKET_msg_unlock');
?>
</div>
<?php
}
if ($mode == "update_to") {
$tid = $_POST['ticket_id'];
$to = $_POST['to'];
$tou = $_POST['tou'];
$tom = $_POST['tom'];
if (strlen($tom) > 2) {
$x_refer_comment = '<small class=\\"text-muted\\">' . nameshort(name_of_user_ret($_SESSION['helpdesk_user_id'])) . ' ' . lang('REFER_comment_add') . ' (' . date(' d.m.Y h:i:s') . '):</small> ' . strip_tags(xss_clean($_POST['tom']));
$stmt = $dbConnection->prepare('update tickets set
unit_id=:to,
user_to_id=:tou,
msg=concat(msg,:br,:x_refer_comment),
lock_by=:n,
last_update=now() where id=:tid');
$stmt->execute(array(':to' => $to, ':tou' => $tou, ':br' => '<br>', ':x_refer_comment' => $x_refer_comment, ':tid' => $tid, ':n' => '0'));
} else {
if (strlen($tom) <= 2) {
$stmt = $dbConnection->prepare('update tickets set
unit_id=:to,
user_to_id=:tou,
lock_by=:n,
last_update=now() where id=:tid');
$stmt->execute(array(':to' => $to, ':tou' => $tou, ':tid' => $tid, ':n' => '0'));
function get_last_action_ticket($ticket_id)
{
global $dbConnection;
$stmt = $dbConnection->prepare('select date_op, msg, init_user_id, to_user_id, to_unit_id from ticket_log where ticket_id=:ticket_id order by date_op DESC limit 1');
$stmt->execute(array(':ticket_id' => $ticket_id));
$fio = $stmt->fetch(PDO::FETCH_ASSOC);
$r = $fio['msg'];
$uss = nameshort(name_of_user_ret($fio['init_user_id']));
$uss_to = nameshort(name_of_user_ret($fio['to_user_id']));
$unit_to = get_unit_name_return4news($fio['to_unit_id']);
if ($r == 'refer') {
$red = '<i class=\'fa fa-long-arrow-right\'></i> ' . lang('TICKET_ACTION_refer') . ' <em>' . $uss . '</em> ' . lang('TICKET_ACTION_refer_to') . ' ' . $unit_to . ' ' . $uss_to;
}
if ($r == 'ok') {
$red = '<i class=\'fa fa-check-circle-o\'></i> ' . lang('TICKET_ACTION_ok') . ' <em>' . $uss . '</em>';
}
if ($r == 'no_ok') {
$red = '<i class=\'fa fa-circle-o\'></i> ' . lang('TICKET_ACTION_nook') . ' <em>' . $uss . '</em>';
}
if ($r == 'lock') {
$red = '<i class=\'fa fa-lock\'></i> ' . lang('TICKET_ACTION_lock') . ' <em>' . $uss . '</em>';
}
if ($r == 'unlock') {
$red = '<i class=\'fa fa-unlock\'></i> ' . lang('TICKET_ACTION_unlock') . ' <em>' . $uss . '</em>';
}
if ($r == 'create') {
$red = '<i class=\'fa fa-star-o\'></i> ' . lang('TICKET_ACTION_create') . ' <em>' . $uss . '</em>';
}
if ($r == 'edit_msg') {
$red = '<i class=\'fa fa-pencil-square\'></i> ' . lang('TICKET_ACTION_edit') . ' <em>' . $uss . '</em>';
}
if ($r == 'edit_prio') {
$red = '<i class=\'fa fa-pencil-square\'></i> ' . lang('TICKET_ACTION_edit') . ' <em>' . $uss . '</em>';
}
if ($r == 'edit_subj') {
$red = '<i class=\'fa fa-pencil-square\'></i> ' . lang('TICKET_ACTION_edit') . ' <em>' . $uss . '</em>';
}
if ($r == 'comment') {
$red = '<i class=\'fa fa-comment\'></i> ' . lang('TICKET_ACTION_comment') . ' <em>' . $uss . '</em>';
}
if ($r == 'arch') {
$red = '<i class=\'fa fa-archive\'></i> ' . lang('TICKET_ACTION_arch') . '';
}
return $red;
}
$res1 = $stmt->fetchAll();
if (!empty($res1)) {
foreach ($res1 as $row) {
$lock_by = $row['lock_by'];
$ok_by = $row['ok_by'];
$ok_date = $row['ok_date'];
$cid = $row['client_id'];
$tid = $row['id'];
$arch = $row['arch'];
$status_ok = $row['status'];
if ($arch == 1) {
$st = "<span class=\"label label-default\"><i class=\"fa fa-archive\"></i> " . lang('TICKET_status_arch') . "</span>";
}
if ($arch == 0) {
if ($status_ok == 1) {
$st = "<span class=\"label label-success\"><i class=\"fa fa-check-circle\"></i> " . lang('TICKET_status_ok') . " " . nameshort(name_of_user_ret($ok_by)) . "</span>";
}
if ($status_ok == 0) {
if ($lock_by != 0) {
$st = "<span class=\"label label-warning\"><i class=\"fa fa-gavel\"></i> " . lang('TICKET_status_lock') . " " . name_of_user_ret($lock_by) . "</span>";
}
if ($lock_by == 0) {
$st = "<span class=\"label label-primary\"><i class=\"fa fa-clock-o\"></i> " . lang('TICKET_status_new') . "</span>";
}
}
}
if ($row['user_to_id'] != 0) {
$to_text = "<div class=''>" . name_of_user_ret($row['user_to_id']) . "</div>";
}
if ($row['user_to_id'] == 0) {
$to_text = "<strong>" . lang('t_list_a_all') . "</strong> " . lang('T_from') . " " . view_array(get_unit_name_return($row['unit_id']));
</li>
</ul>
</li>
<?php
}
?>
</ul>
<ul class="nav navbar-nav navbar-right">
<li class="dropdown">
<a href="#" class="dropdown-toggle" data-toggle="dropdown"><i class="fa fa-user"></i> <?php
echo nameshort(name_of_user_ret($_SESSION['helpdesk_user_id']));
?>
<b class="caret"></b></a>
<ul class="dropdown-menu">
<!--li <?php
echo echoActiveClassIfRequestMatches("clients.php");
?>
><a href="clients.php"><i class="fa fa-users"></i> Клієнти</a></li-->
<li <?php
echo echoActiveClassIfRequestMatches("profile");
?>
><a href="<?php
echo $CONF['hostname'];
?>
profile"><i class="fa fa-cogs"></i> <?php
echo lang('NAVBAR_profile');