function SaveTicket($_group, $_config) { $ticket = new UserTicket(getTicketId(), true); $ticket->IP = getIP(); setCookieValue("form_111", AJAXDecode($_POST[POST_EXTERN_USER_NAME])); setCookieValue("form_112", AJAXDecode($_POST[POST_EXTERN_USER_EMAIL])); setCookieValue("form_113", AJAXDecode($_POST[POST_EXTERN_USER_COMPANY])); if (!isTicketFlood()) { $ticket->Fullname = AJAXDecode($_POST[POST_EXTERN_USER_NAME]); $ticket->UserId = AJAXDecode($_POST[POST_EXTERN_USER_USERID]); $ticket->Email = AJAXDecode($_POST[POST_EXTERN_USER_EMAIL]); $ticket->Group = $_group; $ticket->Company = AJAXDecode($_POST[POST_EXTERN_USER_COMPANY]); $ticket->Text = AJAXDecode($_POST[POST_EXTERN_USER_MAIL]); for ($i = 0; $i < 10; $i++) { if (isset($_POST["p_cf" . $i]) && isset($_config["gl_ci_list"][$i]) && !isset($_group->TicketInputsHidden[$i])) { $ticket->Customs[$i] = base64UrlDecode($_POST["p_cf" . $i]); } } if (!(!empty($_config["gl_rm_om"]) && $_config["gl_rm_om_time"] == 0)) { $ticket->Save(); } $this->AddFunctionCall("lz_chat_mail_callback(true);", false); return true; } else { $this->AddFunctionCall("lz_chat_mail_callback(false);", false); } return false; }
function SaveTicket($_group, $_name, $_email, $_company, $_country, $_phone, $_cmb = false, $_text, $_custom = true, $_url = "") { global $INPUTS, $CONFIG, $INTERNAL; $isSpam = !empty($CONFIG["gl_sft"]) && createSPAMFilter(); $ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : $CONFIG["gl_default_language"])); $ticket->Messages[0]->Id = $ticket->Id; $ticket->Messages[0]->IP = getIP(); if (!isTicketFlood() && !$isSpam) { initData(array("INPUTS")); $ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId; $ticket->Group = $_group; $ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $_name; $ticket->Messages[0]->Email = $this->Browsers[0]->Email = $_email; $ticket->Messages[0]->Company = $this->Browsers[0]->Company = $_company; $ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $_phone; $ticket->Messages[0]->Text = $_text; $ticket->Messages[0]->CallMeBack = $_cmb; $ticket->Messages[0]->Country = $_country; $ticket->Messages[0]->EmailId = getId(32); $ticket->Messages[0]->ChannelId = getId(32); $ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time(); $ticket->Messages[0]->Subject = $_url; $this->Browsers[0]->DesiredChatGroup = $ticket->Group; $this->Browsers[0]->SetCookieGroup(); if ($_custom) { foreach ($INPUTS as $index => $input) { if ($input->Active && $input->Custom) { if (isset($_POST["p_cf" . $index]) && !isset($_group->TicketInputsHidden[$index])) { $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = base64UrlDecode($_POST["p_cf" . $index]); } else { if (isset($_GET["cf" . $index]) && !isset($_group->TicketInputsHidden[$index])) { $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = base64UrlDecode($_GET["cf" . $index]); } } if ($input->Cookie && !empty($ticket->Messages[0]->Customs[$index])) { setCookieValue("cf_" . $index, $ticket->Messages[0]->Customs[$index]); } } else { if ($input->Active) { if ($input->Index == 111 && $input->Cookie) { setCookieValue("form_111", $ticket->Messages[0]->Fullname); } else { if ($input->Index == 112 && $input->Cookie) { setCookieValue("form_112", $ticket->Messages[0]->Email); } else { if ($input->Index == 113 && $input->Cookie) { setCookieValue("form_113", $ticket->Messages[0]->Company); } else { if ($input->Index == 114 && $input->Cookie) { setCookieValue("form_114", $ticket->Messages[0]->Text); } else { if ($input->Index == 116 && $input->Cookie) { setCookieValue("form_116", $ticket->Messages[0]->Phone); } } } } } } } } } if ($CONFIG["gl_adct"] == 1 || !(!empty($CONFIG["gl_rm_om"]) && $CONFIG["gl_rm_om_time"] == 0)) { $ticket->Save(); $ticket->AutoAssignEditor(); $ticket->SetLastUpdate(time()); } $this->AddFunctionCall("lz_chat_mail_callback(true);", false); if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty($INTERNAL[Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) { $TicketEditor = new TicketEditor($ticket->Id); $TicketEditor->Editor = Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID])); $TicketEditor->Status = 0; $TicketEditor->GroupId = $ticket->Group; $TicketEditor->Save(); } return $ticket; } else { $this->AddFunctionCall("lz_chat_mail_callback(false);", false); } return false; }
function SaveTicket($_group, $_country, $_cmb = false, $_custom = true, $_url = "", $changed = false) { global $INPUTS, $CONFIG, $INTERNAL, $GROUPS; $isSpam = !empty($CONFIG["gl_sft"]) && createSPAMFilter(); $ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : $CONFIG["gl_default_language"])); $ticket->Messages[0]->Id = $ticket->Id; $ticket->Messages[0]->IP = getIP(); $group = $GROUPS[$_group]; if (!isTicketFlood() && !$isSpam) { initData(array("INPUTS")); $ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId; $ticket->Group = $_group; $ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $group->GetServerInput($INPUTS[111], false, "", $changed); $ticket->Messages[0]->Email = $this->Browsers[0]->Email = $group->GetServerInput($INPUTS[112], false, "", $changed); $ticket->Messages[0]->Company = $this->Browsers[0]->Company = $group->GetServerInput($INPUTS[113], false, "", $changed); $ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $group->GetServerInput($INPUTS[116], false, "", $changed); $ticket->Messages[0]->Text = $group->GetServerInput($INPUTS[114], false, "", $changed); $ticket->Messages[0]->CallMeBack = $_cmb; $ticket->Messages[0]->Country = $_country; $ticket->Messages[0]->EmailId = getId(32); $ticket->Messages[0]->ChannelId = getId(32); $ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time(); if (empty($_url)) { $_url = Visitor::GetLastURLFromVisitor($this->UserId); } $ticket->Messages[0]->Subject = $_url; $this->Browsers[0]->DesiredChatGroup = $ticket->Group; $this->Browsers[0]->SetCookieGroup(); if ($_custom) { foreach ($INPUTS as $index => $input) { if ($input->Active && $input->Custom) { $value = $group->GetServerInput($input, false, "", $changed); if ($input->Type != "File" && !empty($value) && !in_array($index, $group->TicketInputsHidden)) { $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $value; } else { if ($input->Type == "File" && isset($_FILES["p_cf" . $index]) && !in_array($index, $group->TicketInputsHidden)) { $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $ticket->Messages[0]->AppendPostFile("p_cf" . $index, $this->UserId); } } if ($input->Cookie && !empty($ticket->Messages[0]->Customs[$index]) && $input->Type != "File") { setCookieValue("cf_" . $index, $ticket->Messages[0]->Customs[$index]); } } else { if ($input->Active) { if ($input->Index == 111 && $input->Cookie) { setCookieValue("form_111", $ticket->Messages[0]->Fullname); } else { if ($input->Index == 112 && $input->Cookie) { setCookieValue("form_112", $ticket->Messages[0]->Email); } else { if ($input->Index == 113 && $input->Cookie) { setCookieValue("form_113", $ticket->Messages[0]->Company); } else { if ($input->Index == 114 && $input->Cookie) { setCookieValue("form_114", $ticket->Messages[0]->Text); } else { if ($input->Index == 116 && $input->Cookie) { setCookieValue("form_116", $ticket->Messages[0]->Phone); } } } } } } } } } if ($CONFIG["gl_adct"] == 1 || !(!empty($CONFIG["gl_rm_om"]) && $CONFIG["gl_rm_om_time"] == 0)) { $ticket->Save(); $ticket->AutoAssignEditor(); $ticket->SetLastUpdate(time()); } $this->AddFunctionCall("lz_chat_mail_callback(true);", false); if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty($INTERNAL[Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) { $TicketEditor = new TicketEditor($ticket->Id); $TicketEditor->Editor = Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID])); $TicketEditor->Status = 0; $TicketEditor->GroupId = $ticket->Group; $TicketEditor->Save(); } if (!empty($CONFIG["gl_mpm"])) { foreach ($INTERNAL as $operator) { if ($operator->IsInPushMessageState()) { if ($operator->HasAccessToTicket($ticket)) { $operator->AddPushMessage($ticket->Id, $this->SystemId, $_name, 2, $_text); } } } } return $ticket; } else { $this->AddFunctionCall("lz_chat_mail_callback(false);", false); } return false; }
function SaveTicket($_group) { $ticket = new UserTicket(getTicketId(), true); $ticket->IP = getIP(); setCookieValue("login_name", AJAXDecode($_POST[POST_EXTERN_USER_NAME])); setCookieValue("login_email", AJAXDecode($_POST[POST_EXTERN_USER_EMAIL])); setCookieValue("login_company", AJAXDecode($_POST[POST_EXTERN_USER_COMPANY])); if (!isTicketFlood()) { $ticket->Fullname = AJAXDecode($_POST[POST_EXTERN_USER_NAME]); $ticket->UserId = $_POST[POST_EXTERN_USER_USERID]; $ticket->Email = AJAXDecode($_POST[POST_EXTERN_USER_EMAIL]); $ticket->Group = $_group; $ticket->Company = AJAXDecode($_POST[POST_EXTERN_USER_COMPANY]); $ticket->Text = AJAXDecode($_POST[POST_EXTERN_USER_MAIL]); saveTicket($ticket); $this->AddFunctionCall("lz_chat_mail_callback(true);", false); return true; } else { $this->AddFunctionCall("lz_chat_mail_callback(false);", false); } return false; }
function SaveTicket($_group, $_country, $_cmb = false, $_custom = true, $_url = "", $changed = false) { $isSpam = !empty(Server::$Configuration->File["gl_sft"]) && Visitor::CreateSPAMFilter($this->UserId); $ticket = new Ticket(CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : Server::$Configuration->File["gl_default_language"])); $ticket->Messages[0]->Id = $ticket->Id; $ticket->Messages[0]->IP = Communication::GetIP(); $group = Server::$Groups[$_group]; if (!isTicketFlood() && !$isSpam) { Server::InitDataBlock(array("INPUTS")); $ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId; $ticket->Group = $_group; $ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $group->GetServerInput(Server::$Inputs[111], false, "", $changed); $ticket->Messages[0]->Email = $this->Browsers[0]->Email = $group->GetServerInput(Server::$Inputs[112], false, "", $changed); $ticket->Messages[0]->Company = $this->Browsers[0]->Company = $group->GetServerInput(Server::$Inputs[113], false, "", $changed); $ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $group->GetServerInput(Server::$Inputs[116], false, "", $changed); $ticket->Messages[0]->Text = $group->GetServerInput(Server::$Inputs[114], false, "", $changed); $ticket->Messages[0]->CallMeBack = $_cmb; $ticket->Messages[0]->Country = $_country; $ticket->Messages[0]->EmailId = getId(32); $ticket->Messages[0]->ChannelId = getId(32); $ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time(); if (empty($_url)) { $_url = Visitor::GetLastURLFromVisitor($this->UserId); } $ticket->Messages[0]->Subject = $_url; $this->Browsers[0]->DesiredChatGroup = $ticket->Group; $this->Browsers[0]->SetCookieGroup(); if ($_custom) { foreach (Server::$Inputs as $index => $input) { if ($input->Active && $input->Custom) { $value = $group->GetServerInput($input, false, "", $changed); if ($input->Type != "File" && !empty($value) && !in_array($index, $group->TicketInputsHidden)) { $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $value; } else { if ($input->Type == "File" && isset($_FILES["p_cf" . $index]) && !in_array($index, $group->TicketInputsHidden)) { $ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $ticket->Messages[0]->AppendPostFile("p_cf" . $index, $this->UserId); } } } $ud = new UserData($ticket->Messages[0]->Fullname, $ticket->Messages[0]->Email, $ticket->Messages[0]->Company, $ticket->Messages[0]->Phone, $ticket->Messages[0]->Customs); $ud->Save(); $ud->SaveToCookie(); } } if (Server::$Configuration->File["gl_adct"] == 1 || !(!empty(Server::$Configuration->File["gl_rm_om"]) && Server::$Configuration->File["gl_rm_om_time"] == 0)) { $ticket->Save(); $ticket->AutoAssignEditor(); $ticket->SetLastUpdate(time()); } $this->AddFunctionCall("lz_chat_mail_callback(true);", false); if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty(Server::$Operators[Operator::GetSystemId(Encoding::Base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) { $TicketEditor = new TicketEditor($ticket->Id); $TicketEditor->Editor = Operator::GetSystemId(Encoding::Base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID])); $TicketEditor->Status = 0; $TicketEditor->GroupId = $ticket->Group; $TicketEditor->Save(); } if (!empty(Server::$Configuration->File["gl_mpm"])) { foreach (Server::$Operators as $operator) { if ($operator->IsInPushMessageState()) { if ($operator->HasAccessToTicket($ticket)) { $operator->AddPushMessage($ticket->Id, $this->SystemId, $ticket->Messages[0]->Fullname, 2, $ticket->Messages[0]->Text); } } } } return $ticket; } else { $this->AddFunctionCall("lz_chat_mail_callback(false);", false); } return false; }