if ($incident->softwareid > 0) {
$software_name = software_name($incident->softwareid);
}
$servicelevel_id = maintenance_servicelevel($incident->maintenanceid);
$servicelevel_tag = $incident->servicelevel;
if ($servicelevel_tag == '') {
$servicelevel_tag = servicelevel_id2tag(maintenance_servicelevel($incident->maintenanceid));
}
$servicelevel_name = servicelevel_name($servicelevelid);
$opened_for = format_seconds(time() - $incident->opened);
include APPLICATION_INCPATH . 'incident_html_top.inc.php';
echo "<h2>" . icon('sla', 32) . " ";
echo "{$strServiceHistory}</h2>";
echo "<p align='center'>{$strServiceLevel}: {$servicelevel_tag}</p>";
// Create an array containing the service level history
$slahistory = incident_sla_history($incidentid);
if (count($slahistory) >= 1) {
echo "<table align='center'>";
echo "<tr><th>{$strEvent}</th><th>{$strUser}</th><th>{$strTarget}</th><th>{$strActual}</th><th>{$strDateAndTime}</th></tr>\n";
foreach ($slahistory as $history) {
if ($history['targetmet'] == FALSE) {
$class = 'critical';
} else {
$class = 'shade2';
}
echo "<tr class='{$class}'>";
echo "<td>";
echo icon($slatypes[$history['targetsla']]['icon'], 16) . " ";
echo target_type_name($history['targetsla']) . "</td>";
echo "<td>";
if (!empty($history['userid'])) {
echo "<td>" . product_name($row->product) . "</td>";
if ($row->status == 2) {
echo "<td>Closed, " . closingstatus_name($row->closingstatus) . "</td>";
} else {
echo "<td>" . incidentstatus_name($row->status) . "</td>";
}
echo "<td>" . user_realname($row->owner, TRUE) . "</td>";
echo "<td>" . ldate($CONFIG['dateformat_date'], $row->opened) . "</td>";
if ($row->closed > 0) {
echo "<td>" . ldate($CONFIG['dateformat_date'], $row->closed) . "</td>";
echo "<td>" . format_seconds($row->duration_closed) . "</td>";
} else {
echo "<td colspan='2'>-</td>";
}
echo "<td>";
$slahistory = incident_sla_history($row->incidentid);
if (is_array($slahistory)) {
foreach ($slahistory as $history) {
if ($history['targetmet'] == FALSE) {
$targetmet = FALSE;
}
}
if ($targetmet == TRUE) {
echo $strMet;
} else {
$countslaexceeded++;
echo $strExceeded;
}
} else {
echo $strNoSLA;
}
