}
?>
</li>
<?php
}
?>
</ul>
</div>
</div>
<div class="col-md-10">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
/* Do we need or have any canned responses? */
$can_options = hesk_printCanned();
echo hesk_getAdminButtons();
?>
<div class="blankSpace"></div>
<!-- BEGIN TICKET HEAD -->
<div class="table-bordered">
<div class="row">
<div class="col-md-12">
<h3>
<?php
if ($ticket['archive']) {
echo '<span class="fa fa-tag"></span> ';
}
if ($ticket['locked']) {
echo '<span class="fa fa-lock"></span> ';
}
function hesk_printTicketReplies()
{
global $hesklang, $hesk_settings, $result, $reply;
$i = $hesk_settings['new_top'] ? 0 : 1;
if ($reply === false) {
return $i;
}
while ($reply = hesk_dbFetchAssoc($result)) {
if ($i) {
$color = 'class="ticketrow"';
$i = 0;
} else {
$color = 'class="ticketalt"';
$i = 1;
}
$reply['dt'] = hesk_date($reply['dt'], true);
?>
<tr>
<td <?php
echo $color;
?>
>
<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr>
<td valign="top">
<table border="0" cellspacing="1">
<tr>
<td><?php
echo $hesklang['date'];
?>
:</td>
<td><?php
echo $reply['dt'];
?>
</td>
</tr>
<tr>
<td><?php
echo $hesklang['name'];
?>
:</td>
<td><?php
echo $reply['name'];
?>
</td>
</tr>
</table>
</td>
<td style="text-align:right; vertical-align:top;">
<?php
echo hesk_getAdminButtons(1, $i);
?>
</td>
</tr>
</table>
<p><b><?php
echo $hesklang['message'];
?>
:</b></p>
<p><?php
echo $reply['message'];
?>
</p>
<?php
/* Attachments */
hesk_listAttachments($reply['attachments'], $reply['id'], $i);
/* Staff rating */
if ($hesk_settings['rating'] && $reply['staffid']) {
if ($reply['rating'] == 1) {
echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
} elseif ($reply['rating'] == 5) {
echo '<p class="rate">' . $hesklang['rh'] . '</p>';
}
}
/* Show "unread reply" message? */
if ($reply['staffid'] && !$reply['read']) {
echo '<p class="rate">' . $hesklang['unread'] . '</p>';
}
?>
</td>
</tr>
<?php
}
return $i;
}
function hesk_printTicketReplies()
{
global $hesklang, $hesk_settings, $result, $reply;
$i = $hesk_settings['new_top'] ? 0 : 1;
if ($reply === false) {
return $i;
}
while ($reply = hesk_dbFetchAssoc($result)) {
/*if ($i) {$color = 'class="ticketrow"'; $i=0;}
else {$color = 'class="ticketalt"'; $i=1;}*/
$reply['dt'] = hesk_date($reply['dt'], true);
?>
<div>
<div <?php
/*echo $color;*/
?>
>
<div class="table-printTicketReplies">
<div>
<div id="printTicketReplies1">
<div>
<div class="form-inline">
<span><?php
echo $hesklang['date'];
?>
:</span>
<span><?php
echo $reply['dt'];
?>
</span>
<span id="printTicketReplies2" style="float:right; vertical-align:top; margin-right: 40px;">
<?php
echo hesk_getAdminButtons(1, $i);
?>
</span>
</div>
<div class="form-inline">
<span><?php
echo $hesklang['name'];
?>
:</span>
<span><?php
echo $reply['name'];
?>
</span>
</div>
</div>
</div>
</div>
</div><!-- end table-printTicketReplies -->
<p><b><?php
echo $hesklang['message'];
?>
:</b></p>
<p><?php
echo $reply['message'];
?>
</p>
<?php
/* Attachments */
hesk_listAttachments($reply['attachments'], $reply['id'], $i);
/* Staff rating */
if ($hesk_settings['rating'] && $reply['staffid']) {
if ($reply['rating'] == 1) {
echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
} elseif ($reply['rating'] == 5) {
echo '<p class="rate">' . $hesklang['rh'] . '</p>';
}
}
/* Show "unread reply" message? */
if ($reply['staffid'] && !$reply['read']) {
echo '<p class="rate">' . $hesklang['unread'] . '</p>';
}
?>
</div>
</div>
<?php
}
return $i;
}
