/**
* Create service
*
* @param ServiceLocatorInterface $serviceLocator
* @return Client
*/
public function createService(ServiceLocatorInterface $serviceLocator)
{
$config = $serviceLocator->get('Configuration');
$client = new Client($config['zendesk']['subdomain'], $config['zendesk']['username']);
$client->setAuth('token', $config['zendesk']['token']);
return $client;
}
/**
* Register the application services.
*
* @return void
*/
public function register()
{
$this->app->bind(Ticket::class, function () {
$client = new Client(getenv('ZENDESK_SUBDOMAIN'), getenv('ZENDESK_USERNAME'));
$client->setAuth('token', getenv('ZENDESK_TOKEN'));
return new ZendeskTicket($client);
});
}
/**
* Perform the actual check and return a ResultInterface
*
* @return ResultInterface
*/
public function check()
{
try {
$this->client->settings();
return new Success();
} catch (\Exception $e) {
return new Failure($e->getMessage());
}
}
public function setUP()
{
$username = getenv('END_USER_USERNAME');
$password = getenv('END_USER_PASSWORD');
$client_end_user = new Client($this->subdomain, $username);
$client_end_user->setAuth('password', $password);
$testTicket = array('subject' => 'Activity Stream Test', 'comment' => array('body' => 'ce est biche Actions test.'), 'priority' => 'normal');
$request = $client_end_user->requests()->create($testTicket);
$this->ticket_id = $request->request->id;
}
public function setUp()
{
// Auth as end user
$username = getenv('END_USER_USERNAME');
$password = getenv('END_USER_PASSWORD');
$client_end_user = new Client($this->subdomain, $username);
$client_end_user->setAuth('password', $password);
$testTicket = array('subject' => 'Satisfaction Ratings Test', 'comment' => array('body' => 'Dette er for tilfredshed ratings test.'), 'priority' => 'normal');
$request = $client_end_user->requests()->create($testTicket);
$this->ticket_id = $request->request->id;
// Agent set ticket status to be solved
$testTicket['status'] = 'solved';
$this->client->ticket($this->ticket_id)->update($testTicket);
$rating = $client_end_user->ticket($this->ticket_id)->satisfactionRatings()->create(array('score' => 'good', 'comment' => 'Awesome support'));
$this->assertEquals(is_object($rating), true, 'Should return an object');
$this->assertEquals(is_object($rating->satisfaction_rating), true, 'Should return an object called "satisfaction_rating"');
$this->assertGreaterThan(0, $rating->satisfaction_rating->id, 'Returns a non-numeric id for satisfaction_rating');
$this->assertEquals($rating->satisfaction_rating->score, 'good', 'Score of test rating does not match');
$this->assertEquals($client_end_user->getDebug()->lastResponseCode, '200', 'Does not return HTTP code 200');
$this->id = $rating->satisfaction_rating->id;
}
/**
* @param $requester_id
* @return string
* @throws \Zendesk\API\MissingParametersException
* @throws \Zendesk\API\ResponseException
*/
public function getTicketRequester($requester_id)
{
$ret = '';
$requester = $this->zClient->user($requester_id)->find();
if (is_object($requester->user)) {
$ret .= $requester->user->name;
if (isset($requester->user->organization_id)) {
$org = $this->zClient->organization($requester->user->organization_id)->find();
if (is_object($org->organization)) {
$ret .= ' ' . $org->organization->name;
}
}
}
return $ret;
}
<?php
include "vendor/autoload.php";
use Zendesk\API\Client as ZendeskAPI;
$subdomain = "paperstreet-ray";
$username = "******";
//$token = "6wiIBWbGkBMo1mRDMuVwkw1EPsNkeUj95PIz2akv"; // replace this with your token
$password = "******";
$client = new ZendeskAPI($subdomain, $username);
$client->setAuth('password', $password);
// set either token or password
// Get all tickets
//$tickets = $client->tickets()->findAll();
//echo '<pre>';
//print_r($tickets);
//echo '</pre>';
//print_r($newTicket);
// Create a new ticket
/*$newTicket = $client->tickets()->create(array(
'requester_id' => 1145878187,
'subject' => 'this is the subject of tickets for chrome of chris requester',
'comment' => array(
'body' => 'my username is not working in chorme'
),
'recipient' => '*****@*****.**',
'custom_fields' => array(
'26660777' => 'google chrome',
'26660787' => '192.168.1.1',
),
<?php
require 'vendor/autoload.php';
use Zendesk\API\Client as ZendeskAPI;
ini_set('display_errors', 0);
error_reporting(0);
$subdomain = "";
$username = "";
$token = "";
$client = new ZendeskAPI($subdomain, $username);
$client->setAuth('token', $token);
$input = array('subject' => 'Test Ticket', 'type' => 'problem', 'priority' => 'low', 'description' => 'Test', 'external_id' => '25', 'status' => 'new', 'assignee_id' => '', 'requester' => array("name" => 'Name', "email" => '*****@*****.**'));
$newTicket = $client->tickets()->create($input);
$ticket_info = $newTicket->ticket;
echo var_dump($ticket_info);
<?php
include "vendor/autoload.php";
use Zendesk\API\Client as ZendeskAPI;
$subdomain = "subdomain";
$username = "******";
$token = "6wiIBWbGkBMo1mRDMuVwkw1EPsNkeUj95PIz2akv";
// replace this with your token
//$password = "******";
$client = new ZendeskAPI($subdomain, $username);
$client->setAuth('token', $token);
// set either token or password
// Get all tickets
$tickets = $client->tickets()->findAll();
print_r($tickets);
// Create a new ticket
$newTicket = $client->tickets()->create(array('subject' => 'The quick brown fox jumps over the lazy dog', 'comment' => array('body' => 'Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.'), 'priority' => 'normal'));
print_r($newTicket);
// Update multiple tickets
$client->ticket(array(123, 456))->update(array('status' => 'urgent'));
// Delete a ticket
$client->ticket(123)->delete();
/**
* Execute the job
*
* @return void
*/
public function execute()
{
$this->client->ticket()->create($this->getContent());
}
