예제 #1
0
 /**
  * Display the specified resource.
  *
  * @param  int  $id
  * @return Response
  */
 public function show($id)
 {
     $ticket = Models\Ticket::find($id);
     $status_lists = Models\Status::lists('name', 'id');
     $priority_lists = Models\Priority::lists('name', 'id');
     $category_lists = Models\Category::lists('name', 'id');
     $agent_lists = ['auto' => 'Auto Select'] + Models\Agent::agentsLists($ticket->category_id);
     $comments = $ticket->comments()->paginate(config('ticketit.paginate_items'));
     return view('ticketit::tickets.show', compact('ticket', 'status_lists', 'priority_lists', 'category_lists', 'agent_lists', 'comments'));
 }
예제 #2
0
 /**
  * Display the specified resource.
  *
  * @param  int  $id
  * @return Response
  */
 public function show($id)
 {
     $ticket = $this->tickets->find($id);
     $status_lists = Models\Status::lists('name', 'id');
     $priority_lists = Models\Priority::lists('name', 'id');
     $category_lists = Models\Category::lists('name', 'id');
     $close_perm = $this->permToClose($id);
     $reopen_perm = $this->permToReopen($id);
     $cat_agents = Models\Category::find($ticket->category_id)->agents()->agentsLists();
     if (is_array($cat_agents)) {
         $agent_lists = ['auto' => 'Auto Select'] + $cat_agents;
     } else {
         $agent_lists = ['auto' => 'Auto Select'];
     }
     $comments = $ticket->comments()->paginate(Setting::grab('paginate_items'));
     return view('ticketit::tickets.show', compact('ticket', 'status_lists', 'priority_lists', 'category_lists', 'agent_lists', 'comments', 'close_perm', 'reopen_perm'));
 }
예제 #3
0
 /**
  * Remove the specified resource from storage.
  *
  * @param  int  $id
  * @return Response
  */
 public function destroy($id)
 {
     $status = Status::findOrFail($id);
     $name = $status->name;
     $status->delete();
     Session::flash('status', trans('ticketit::lang.status-name-has-been-deleted', ['name' => $name]));
     return redirect()->action('\\Kordy\\Ticketit\\Controllers\\StatusesController@index');
 }
예제 #4
0
 /**
  * Remove the specified resource from storage.
  *
  * @param  int  $id
  * @return Response
  */
 public function destroy($id)
 {
     $status = Status::findOrFail($id);
     $name = $status->name;
     $status->delete();
     Session::flash('status', "The status {$name} has been modified!");
     return redirect()->action('\\Kordy\\Ticketit\\Controllers\\StatusesController@index');
 }
예제 #5
0
 /**
  * Run the database seeds.
  *
  * @return void
  */
 public function run()
 {
     Model::unguard();
     $faker = \Faker\Factory::create();
     // create agents
     $agents_counter = 1;
     for ($a = 1; $a <= $this->agents_qty; $a++) {
         $agent_info = new \App\User();
         $agent_info->name = $faker->name;
         $agent_info->email = 'agent' . $agents_counter . $this->email_domain;
         $agent_info->ticketit_agent = 1;
         $agent_info->password = Hash::make($this->default_agent_password);
         $agent_info->save();
         $agents[$agent_info->id] = $agent_info;
         $agents_counter++;
     }
     // create tickets statuses
     foreach ($this->statuses as $name => $color) {
         $status = \Kordy\Ticketit\Models\Status::create(['name' => $name, 'color' => $color]);
     }
     $counter = 0;
     // create tickets statuses
     foreach ($this->categories as $name => $color) {
         $category = \Kordy\Ticketit\Models\Category::create(['name' => $name, 'color' => $color]);
         $agent = array_rand($agents, $this->agents_per_category);
         $category->agents()->attach($agent);
         $counter++;
     }
     // create tickets statuses
     foreach ($this->priorities as $name => $color) {
         $priority = \Kordy\Ticketit\Models\Priority::create(['name' => $name, 'color' => $color]);
     }
     $categories_qty = \Kordy\Ticketit\Models\Category::count();
     $priorities_qty = \Kordy\Ticketit\Models\Priority::count();
     $statuses_qty = \Kordy\Ticketit\Models\Status::count();
     // create users
     $users_counter = 1;
     for ($u = 1; $u <= $this->users_qty; $u++) {
         $user_info = new \App\User();
         $user_info->name = $faker->name;
         $user_info->email = 'user' . $users_counter . $this->email_domain;
         $user_info->ticketit_agent = 0;
         $user_info->password = Hash::make($this->default_user_password);
         $user_info->save();
         $users_counter++;
         $tickets_qty = rand($this->tickets_per_user_min, $this->tickets_per_user_max);
         for ($t = 1; $t <= $tickets_qty; $t++) {
             $rand_category = rand(1, $categories_qty);
             $priority_id = rand(1, $priorities_qty);
             do {
                 $rand_status = rand(1, $statuses_qty);
             } while ($rand_status == $this->default_closed_status_id);
             $category = \Kordy\Ticketit\Models\Category::find($rand_category);
             $agents = $category->agents()->lists('name', 'id')->toArray();
             $agent_id = array_rand($agents);
             $random_create = rand(1, $this->tickets_date_period);
             $random_complete = rand($this->tickets_min_close_period, $this->tickets_max_close_period);
             $ticket = new \Kordy\Ticketit\Models\Ticket();
             $ticket->subject = $faker->text(50);
             $ticket->content = $faker->paragraph($nbSentences = 10);
             $ticket->status_id = $rand_status;
             $ticket->priority_id = $priority_id;
             $ticket->user_id = $user_info->id;
             $ticket->agent_id = $agent_id;
             $ticket->category_id = $rand_category;
             $ticket->created_at = \Carbon\Carbon::now()->subDays($random_create);
             $ticket->updated_at = \Carbon\Carbon::now()->subDays($random_create);
             $completed_at = new Carbon($ticket->created_at);
             if (!$completed_at->addDays($random_complete)->gt(\Carbon\Carbon::now())) {
                 $ticket->completed_at = $completed_at;
                 $ticket->updated_at = $completed_at;
                 $ticket->status_id = $this->default_closed_status_id;
             }
             $ticket->save();
             $comments_qty = rand($this->comments_per_ticket_min, $this->comments_per_ticket_max);
             for ($c = 1; $c <= $comments_qty; $c++) {
                 if (is_null($ticket->completed_at)) {
                     $random_comment_date = $faker->dateTimeBetween('-' . $random_create . ' days', 'now');
                 } else {
                     $random_comment_date = $faker->dateTimeBetween('-' . $random_create . ' days', '-' . ($random_create - $random_complete) . ' days');
                 }
                 $comment = new \Kordy\Ticketit\Models\Comment();
                 $comment->ticket_id = $ticket->id;
                 $comment->content = $faker->paragraph($nbSentences = 10);
                 if ($c % 2 == 0) {
                     $comment->user_id = $ticket->user_id;
                 } else {
                     $comment->user_id = $ticket->agent_id;
                 }
                 $comment->created_at = $random_comment_date;
                 $comment->updated_at = $random_comment_date;
                 $comment->save();
             }
             $last_comment = $ticket->Comments->sortByDesc('created_at')->first();
             $ticket->updated_at = $last_comment['created_at'];
             $ticket->save();
         }
     }
 }