/**
* Retrieves list of all Tickets. Performs filtering of tickets if provided with criteria as GET parameters.
* Time filtering parameters as well as paging/sorting configuration parameters can be found in \Diamante\DeskBundle\Api\Command\Filter\CommonFilterCommand class.
* Time filtering values should be converted to UTC
*
* @ApiDoc(
* description="Returns all tickets.",
* uri="/tickets.{_format}",
* method="GET",
* resource=true,
* statusCodes={
* 200="Returned when successful",
* 403="Returned when the user is not authorized to list tickets"
* }
* )
*
* @param Command\Filter\FilterTicketsCommand $ticketFilterCommand
* @return \Diamante\DeskBundle\Entity\Ticket[]
*/
public function listAllTickets(Command\Filter\FilterTicketsCommand $ticketFilterCommand)
{
$criteriaProcessor = new TicketFilterCriteriaProcessor();
$criteriaProcessor->setCommand($ticketFilterCommand);
$criteria = $criteriaProcessor->getCriteria();
$pagingProperties = $criteriaProcessor->getPagingProperties();
$repository = $this->getTicketRepository();
$user = $this->getAuthorizationService()->getLoggedUser();
if ($user instanceof ApiUser) {
$user = $this->userService->getUserFromApiUser($user);
}
$tickets = $repository->filter($criteria, $pagingProperties, $user);
try {
$pagingInfo = $this->apiPagingService->getPagingInfo($repository, $pagingProperties, $criteria);
$this->populatePagingHeaders($this->apiPagingService, $pagingInfo);
} catch (\Exception $e) {
}
return $tickets;
}
/**
* Verify permissions through Oro Platform security bundle
*
* @param string $operation
* @param Comment|string $entity
* @throws ForbiddenException
*/
private function isGranted($operation, $entity)
{
// User should have ability to view all comments (except private)
// if he is an owner of a ticket
if ($operation === 'VIEW' && is_object($entity)) {
if ($this->authorizationService->getLoggedUser()) {
$loggedUser = $this->authorizationService->getLoggedUser();
if ($loggedUser instanceof ApiUser) {
$loggedUser = $this->userService->getUserFromApiUser($loggedUser);
}
/** @var User $reporter */
$reporter = $entity->getTicket()->getReporter();
if ($loggedUser && $reporter && $loggedUser->getId() == $reporter->getId()) {
return;
}
}
}
if (!$this->authorizationService->isActionPermitted($operation, $entity)) {
throw new ForbiddenException("Not enough permissions.");
}
}
/**
* Retrieves list of all Tickets. Performs filtering of tickets if provided with criteria as GET parameters.
* Time filtering parameters as well as paging/sorting configuration parameters can be found in \Diamante\DeskBundle\Api\Command\Filter\CommonFilterCommand class.
* Time filtering values should be converted to UTC
*
* @ApiDoc(
* description="Returns all tickets.",
* uri="/tickets.{_format}",
* method="GET",
* resource=true,
* statusCodes={
* 200="Returned when successful",
* 403="Returned when the user is not authorized to list tickets"
* }
* )
*
* @param Command\Filter\FilterTicketsCommand $ticketFilterCommand
* @return \Diamante\DeskBundle\Entity\Ticket[]
*/
public function listAllTickets(Command\Filter\FilterTicketsCommand $ticketFilterCommand)
{
$criteriaProcessor = new TicketFilterCriteriaProcessor();
$repository = $this->getTicketRepository();
$user = $this->getAuthorizationService()->getLoggedUser();
if ($user instanceof ApiUser) {
$user = $this->userService->getUserFromApiUser($user);
}
if ($user instanceof DiamanteUser) {
$userType = User::TYPE_DIAMANTE;
} else {
$userType = User::TYPE_ORO;
}
$strategyProvider = new StrategyProvider(new User($user->getId(), $userType));
$strategy = $strategyProvider->getStrategy();
$pagingProperties = $this->buildPagination($criteriaProcessor, $repository, $ticketFilterCommand, $this->apiPagingService, $strategy->getCountCallback());
$criteria = $criteriaProcessor->getCriteria();
$tickets = $repository->filter($criteria, $pagingProperties, $strategy->getFilterCallback());
$tickets = $strategy->afterResult($tickets, $this->tagManager);
return $tickets;
}
/**
* Retrieves list of all Tickets. Performs filtering of tickets if provided with criteria as GET parameters.
* Time filtering parameters as well as paging/sorting configuration parameters can be found in \Diamante\DeskBundle\Api\Command\Filter\CommonFilterCommand class.
* Time filtering values should be converted to UTC
*
* @ApiDoc(
* description="Returns all tickets.",
* uri="/tickets.{_format}",
* method="GET",
* resource=true,
* statusCodes={
* 200="Returned when successful",
* 403="Returned when the user is not authorized to list tickets"
* }
* )
*
* @param Command\Filter\FilterTicketsCommand $ticketFilterCommand
* @return \Diamante\DeskBundle\Entity\Ticket[]
*/
public function listAllTickets(Command\Filter\FilterTicketsCommand $ticketFilterCommand)
{
$criteriaProcessor = new TicketFilterCriteriaProcessor();
$repository = $this->getTicketRepository();
$user = $this->getAuthorizationService()->getLoggedUser();
if ($user instanceof ApiUser) {
$user = $this->userService->getUserFromApiUser($user);
}
$pagingProperties = $this->buildPagination($criteriaProcessor, $repository, $ticketFilterCommand, $this->apiPagingService);
$criteria = $criteriaProcessor->getCriteria();
$tickets = $repository->filter($criteria, $pagingProperties, $user);
if ($this->loggedUser instanceof OroUser) {
foreach ($tickets as $ticket) {
/** @var Ticket $ticket */
$this->tagManager->loadTagging($ticket);
}
}
$pagingInfo = $this->apiPagingService->getPagingInfo($repository, $pagingProperties, $criteria);
$this->populatePagingHeaders($this->apiPagingService, $pagingInfo);
return $tickets;
}