/**
* Send a notification of this action to the actionPerson
*
* Does not send if the enteredByPerson and actionPerson are the same person
* @param Ticket $ticket
*/
public function sendNotification(Ticket $ticket = null)
{
$enteredByPerson = $this->getEnteredByPerson();
$actionPerson = $this->getActionPerson();
$url = $ticket ? $ticket->getURL() : '';
if ($actionPerson && (!$enteredByPerson || $enteredByPerson->getId() != $actionPerson->getId())) {
$actionPerson->sendNotification("{$url}\n\n{$this->getDescription()}\n\n{$this->getNotes()}", APPLICATION_NAME . ' ' . $this->getAction(), $ticket->getCategory()->getNotificationReplyEmail());
}
}
