/**
* Répondre à un ticket ouvert dans une demande de remboursement
*/
public function reply_refunds($id, Request $request)
{
$content = $request->get("content");
$this->validate($request, ['content' => 'required|min:2']);
$ticket = Supports::where('id', $id)->where('id_author', $this->auth->user()->id)->where('message', '1')->first();
$last_reply = Supports::where('associated', $id)->where('reply', '1')->orderBy('id', 'desc')->first();
$sup = DB::table('supports')->where('id', $id)->first();
if ($last_reply) {
if ($this->auth->user()->id == $ticket->id_author) {
if ($last_reply->id_author == $ticket->id_author) {
return redirect(url('remboursement/' . $sup->id_refunds))->with('error', 'Veuillez attendre la réponse d\'un admin !');
} else {
$supports = new Supports();
$supports->id_author = $this->auth->user()->id;
$supports->reply = 1;
$supports->associated = $id;
$supports->content = $content;
$supports->save();
DB::table('supports')->where('id', $id)->update(array('etat' => 1));
}
return redirect(url('remboursement/' . $sup->id_refunds))->with('success', 'La réponse à bien été envoyer !');
} else {
abort(403, 'Unauthorized action.');
}
} else {
$supports = new Supports();
$supports->id_author = $this->auth->user()->id;
$supports->reply = 1;
$supports->associated = $id;
$supports->content = $content;
$supports->save();
DB::table('supports')->where('id', $id)->update(array('etat' => 1));
return redirect(url('remboursement/' . $sup->id_refunds))->with('success', 'La réponse à bien été envoyer !');
}
}
public function refunds_open($id, Request $request)
{
if ($this->auth->user()->rank == 1) {
abort(403);
}
$this->validate($request, ['content' => 'required|min:5']);
$content = $request->get("content");
$title = 'Remboursement #' . $id;
$refunds = DB::table('refunds')->where('id', $id)->first();
$user = DB::table('users')->where('arma', $refunds->playerid)->first();
$supports = new Supports();
$supports->id_author = $user->id;
$supports->message = 1;
$supports->title = $title;
$supports->content = $content;
$supports->etat = 3;
$supports->id_refunds = $id;
$supports->admin_refunds = $this->auth->user()->id;
$supports->save();
return redirect(url('admin/remboursement/' . $id))->with('success', 'Un ticket à bien été ouvert.');
}
/**
* Ouverture d'un ticket en DB
*/
public function open(Request $request)
{
$this->validate($request, ['content' => 'required|min:2', 'title' => 'required|min:5']);
$title = $request->get("title");
$content = $request->get("content");
$supports = new Supports();
$supports->id_author = $this->auth->user()->id;
$supports->message = 1;
$supports->title = $title;
$supports->content = $content;
$supports->etat = 0;
$supports->id_refunds = 0;
$supports->save();
return redirect(url('/support'))->with('success', 'Le ticket à bien été ouvert');
}