</table>
<?php
$fieldset_data = array('heading' => array('type' => 'h3', 'main' => true, 'title' => 'Edit Ticket Data Key'), 'elements_before' => ob_get_clean());
echo module_form::generate_fieldset($fieldset_data);
unset($fieldset_data);
$form_actions = array('class' => 'action_bar action_bar_center action_bar_single', 'elements' => array(array('type' => 'save_button', 'name' => 'butt_save', 'value' => _l('Save')), array('type' => 'delete_button', 'name' => 'butt_del', 'value' => _l('Delete'), 'onclick' => "return confirm('" . _l('Really delete this record?') . "');")));
echo module_form::generate_form_actions($form_actions);
?>
</form>
<?php
} else {
print_heading(array('title' => 'Ticket Extra Fields', 'type' => 'h2', 'main' => true, 'button' => array('url' => module_ticket::link_open_field('new'), 'title' => 'Add New Field', 'type' => 'add')));
$ticket_data_keys = module_ticket::get_ticket_extras_keys();
?>
<table width="100%" border="0" cellspacing="0" cellpadding="2" class="tableclass tableclass_rows">
<thead>
<tr class="title">
<th><?php
echo _l('Ticket Extra Field');
?>
</th>
<th><?php
echo _l('Name');
?>
</th>
<th><?php
<th>
<?php
echo _l('Your Message');
?>
</th>
<td>
<textarea rows="10" cols="20" name="new_ticket_message" style="width:90%"><?php
echo isset($_POST['new_ticket_message']) ? htmlspecialchars($_POST['new_ticket_message']) : '';
?>
</textarea>
</td>
</tr>
<?php
if (module_config::c('ticket_allow_extra_data', 1)) {
$extras = module_ticket::get_ticket_extras_keys($ticket_account['ticket_account_id']);
if (count($extras)) {
?>
<tr>
<th> </th>
<td>
<?php
_e('Please fill out as many of the below fields as possible:');
?>
</td>
</tr>
<?php
foreach ($extras as $extra) {
?>
public static function get_replace_fields($ticket_id, $ticket_data = array())
{
if (!$ticket_data) {
$ticket_data = module_ticket::get_ticket($ticket_id);
}
$staff_user_id = $ticket_data['assigned_user_id'] ? $ticket_data['assigned_user_id'] : module_config::c('ticket_default_user_id', 1);
$to = module_user::get_user($staff_user_id);
//$ticket_data['assigned_user_id']);
$ticket_data['staff_name'] = $to['name'] . ' ' . $to['last_name'];
$ticket_data['ticket_number'] = module_ticket::ticket_number($ticket_data['ticket_id']);
$ticket_contact = module_user::get_user($ticket_data['user_id'], false);
$ticket_data['contact_name'] = (isset($ticket_contact['name']) ? $ticket_contact['name'] . ' ' : '') . (isset($ticket_contact['last_name']) ? $ticket_contact['last_name'] : '');
$ticket_data['contact_fname'] = isset($ticket_contact['name']) ? $ticket_contact['name'] : '';
$ticket_data['contact_lname'] = isset($ticket_contact['last_name']) ? $ticket_contact['last_name'] : '';
// addition. find all extra keys for this ticket and add them in.
// we also have to find any EMPTY extra fields, and add those in as well.
if (class_exists('module_extra', false) && module_extra::is_plugin_enabled()) {
$all_extra_fields = module_extra::get_defaults('ticket');
foreach ($all_extra_fields as $e) {
$ticket_data[$e['key']] = _l('N/A');
}
// and find the ones with values:
$extras = module_extra::get_extras(array('owner_table' => 'ticket', 'owner_id' => $ticket_id));
foreach ($extras as $e) {
$ticket_data[$e['extra_key']] = $e['extra'];
}
}
if (isset($ticket_data['faq_product_id']) && (int) $ticket_data['faq_product_id'] > 0) {
$ticket_data['faq_product'] = friendly_key(module_faq::get_faq_products_rel(), $ticket_data['faq_product_id']);
} else {
$ticket_data['faq_product'] = _l('N/A');
}
// find any extra keys (defined in the db for ticket submission, not the module_extra extra keys)
$extras = module_ticket::get_ticket_extras_keys();
if (count($extras)) {
foreach ($extras as $extra) {
$key = strtolower($extra['key']);
if (!isset($ticket_data[$key])) {
$ticket_data[$key] = isset($ticket_data['extra_data'][$extra['ticket_data_key_id']]) ? $ticket_data['extra_data'][$extra['ticket_data_key_id']]['value'] : '';
}
}
}
return $ticket_data;
}
