* Search for tickets with "power cable" text in contents of posts or notes. */ $tickets = kyTicket::search("power cable", array(kyTicket::SEARCH_CONTENTS, kyTicket::SEARCH_NOTES)); //print them print "Searching tickets:\n" . $tickets; /** * Search for open and assigned tickets with no replies in all departments. * WARNING: Can be time consuming. */ $tickets = kyTicket::getAll(kyDepartment::getAll())->filterByStatusId(kyTicketStatus::getAll()->filterByTitle(array("!=", "Closed"))->collectId())->filterByReplies(array('<=', 1))->filterByOwnerStaffId(array("!=", null)); //print them print "Searching tickets:\n" . $tickets; /** * Filtering, sorting and paging results. */ //print available filter methods for User objects print "User available filter methods:\n"; print_r(kyUser::getAvailableFilterMethods()); //print available order methods for Staff objects print "Staff available order methods:\n"; print_r(kyStaff::getAvailableOrderMethods()); //find the user with email someuser@example.com $user = kyUser::getAll()->filterByEmail("*****@*****.**")->first(); //find ticket time tracks with billable time greater than 10 minutes and sort them ascending using time worked $time_tracks = $ticket->getTimeTracks()->filterByTimeBillable(array(">", 10 * 60))->orderByTimeWorked(); //find department with title "General" $general_department = kyDepartment::getAll()->filterByTitle("General")->first(); //find tickets in "General" department with word "help" in subject $tickets = kyTicket::getAll($general_department->getId())->filterBySubject(array("~", "/help/i")); //assuming 10 items per page, get second page from list of staff users ordered by fullname $staff_page_2 = kyStaff::getAll()->orderByFullName()->getPage(2, 10);