/**
* Set ticket attributes
*
* @param array $info Attributes to set
* @param Whups_Ticket $ticket The ticket which attributes to set.
*/
public function setAttributes(array $info, Whups_Ticket &$ticket)
{
$ticket_id = $ticket->getId();
foreach ($info as $name => $value) {
if (substr($name, 0, 10) == 'attribute_' && $ticket->get($name) != $value) {
$attribute_id = (int) substr($name, 10);
$serialized = $this->_serializeAttribute($value);
$ticket->change($name, $value);
$this->_setAttributeValue($ticket_id, $attribute_id, $serialized);
$this->updateLog($ticket_id, $GLOBALS['registry']->getAuth(), array('attribute' => $attribute_id . ':' . $serialized));
}
}
}
/**
* Creates a new ticket.
*
* Pretty bare wrapper around Whups_Driver::addTicket().
*
* @static
*
* @param array $info A hash with ticket information.
*
* @return Whups_Ticket Whups_Ticket object.
*/
public static function newTicket($info, $requester)
{
global $whups_driver;
if (!isset($info['type'])) {
$info['type'] = $whups_driver->getDefaultType($info['queue']);
if (!$info['type']) {
$queue = $whups_driver->getQueue($info['queue']);
throw new Whups_Exception(sprintf(_("No type for this ticket and no default type for queue \"%s\" specified."), $queue['name']));
}
}
if (!isset($info['state'])) {
$info['state'] = $whups_driver->getDefaultState($info['type']);
if (!$info['state']) {
throw new Whups_Exception(sprintf(_("No state for this ticket and no default state for ticket type \"%s\" specified."), $whups_driver->getTypeName($info['type'])));
}
}
if (!isset($info['priority'])) {
$info['priority'] = $whups_driver->getDefaultPriority($info['type']);
if (!$info['priority']) {
throw new Whups_Exception(sprintf(_("No priority for this ticket and no default priority for ticket type \"%s\" specified."), $whups_driver->getTypeName($info['type'])));
}
}
// Run hook.
try {
$info = Horde::callHook('ticket_create', array($info, $requester), 'whups');
} catch (Horde_Exception_HookNotSet $e) {
}
$id = $whups_driver->addTicket($info, $requester);
$details = $whups_driver->getTicketDetails($id, false);
$ticket = new Whups_Ticket($id, $details);
// Add attachment if one was uploaded.
if (!empty($info['newattachment']['name'])) {
$ticket->change('attachment', array('name' => $info['newattachment']['name'], 'tmp_name' => $info['newattachment']['tmp_name']));
}
// Check for a deferred attachment upload.
$a_name = null;
if (!empty($info['deferred_attachment']) && ($a_name = $GLOBALS['session']->get('whups', 'deferred_attachment/' . $info['deferred_attachment']))) {
$ticket->change('attachment', array('name' => $info['deferred_attachment'], 'tmp_name' => $a_name));
}
// Check for manually added attachments.
if (!empty($info['attachments'])) {
$ticket->change('attachments', $info['attachments']);
}
// Commit any changes (new attachments, etc.)
$ticket->commit($ticket->get('user_id_requester'), $info['last-transaction'], false);
// Delete deferred attachment now, because it will be attached in the
// commit() call above.
if ($a_name) {
unlink($a_name);
}
// Send email notifications.
$ticket->notify($ticket->get('user_id_requester'), true);
return $ticket;
}
