if (!$lastreply) {
$lastreply = $date;
}
$date = fromMySQLDate($date, true);
$outstatus = getStatusColour($tstatus);
$aInt->Tabs();
$tags = array();
$result = select_query("tbltickettags", "tag", array("ticketid" => $id), "tag", "ASC");
while ($data = mysql_fetch_array($result)) {
$tags[] = $data['tag'];
}
$smartyvalues['tags'] = $tags;
$tags = json_encode($tags);
$csrfToken = generate_token("plain");
$jsheadoutput = "<script type=\"text/javascript\">\nvar ticketid = '" . $id . "';\nvar userid = '" . $pauserid . "';\nvar ticketTags = " . $tags . ";\nvar csrfToken = '" . $csrfToken . "';\nvar langdelreplysure = \"" . $_ADMINLANG['support']['delreplysure'] . "\";\nvar langdelticketsure = \"" . $_ADMINLANG['support']['delticketsure'] . "\";\nvar langdelnotesure = \"" . $_ADMINLANG['support']['delnotesure'] . "\";\nvar langloading = \"" . $_ADMINLANG['global']['loading'] . "\";\nvar langstatuschanged = \"" . $_ADMINLANG['support']['statuschanged'] . "\";\nvar langstillsubmit = \"" . $_ADMINLANG['support']['stillsubmit'] . "\";\n</script>\n<script type=\"text/javascript\" src=\"../includes/jscript/admintickets.js\"></script>";
$aInt->addHeadOutput($jsheadoutput);
$smartyvalues['infobox'] = $infobox;
$smartyvalues['ticketid'] = $id;
$smartyvalues['deptid'] = $deptid;
$smartyvalues['tid'] = $tid;
$smartyvalues['subject'] = $title;
$smartyvalues['status'] = $tstatus;
$smartyvalues['userid'] = $pauserid;
$smartyvalues['contactid'] = $pacontactid;
$smartyvalues['clientname'] = $clientname;
$smartyvalues['contactname'] = $contactname;
$smartyvalues['clientgroupcolour'] = $clientgroupcolour;
$smartyvalues['lastreply'] = getLastReplyTime($lastreply);
$smartyvalues['priority'] = $urgency;
$smartyvalues['flag'] = $flag;
$smartyvalues['cc'] = $cc;
