function post_updateItem($history = 1)
{
global $CFG_GLPI;
$donotif = count($this->updates);
if (isset($this->input['_forcenotif'])) {
$donotif = true;
}
// Manage SLA Level : add actions
if (in_array("slas_id", $this->updates) && $this->fields["slas_id"] > 0) {
// Add First Level
$calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
$sla = new SLA();
if ($sla->getFromDB($this->fields["slas_id"])) {
$sla->setTicketCalendar($calendars_id);
// Add first level in working table
if ($this->fields["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
}
SlaLevel_Ticket::replayForTicket($this->getID());
}
if (count($this->updates)) {
// Update Ticket Tco
if (in_array("actiontime", $this->updates) || in_array("cost_time", $this->updates) || in_array("cost_fixed", $this->updates) || in_array("cost_material", $this->updates)) {
if ($this->fields["itemtype"] && ($item = getItemForItemtype($this->fields["itemtype"]))) {
if ($item->getFromDB($this->fields["items_id"])) {
$newinput = array();
$newinput['id'] = $this->fields["items_id"];
$newinput['ticket_tco'] = self::computeTco($item);
$item->update($newinput);
}
}
}
// Setting a solution type means the ticket is solved
if ((in_array("solutiontypes_id", $this->updates) || in_array("solution", $this->updates)) && (in_array($this->input["status"], $this->getSolvedStatusArray()) || in_array($this->input["status"], $this->getClosedStatusArray()))) {
// auto close case
Ticket_Ticket::manageLinkedTicketsOnSolved($this->fields['id']);
}
// Clean content to mail
$this->fields["content"] = stripslashes($this->fields["content"]);
$donotif = true;
}
if (isset($this->input['_disablenotif'])) {
$donotif = false;
}
if ($donotif && $CFG_GLPI["use_mailing"]) {
$mailtype = "update";
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && in_array($this->input["status"], $this->getSolvedStatusArray())) {
$mailtype = "solved";
}
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray())) {
$mailtype = "closed";
}
// Read again ticket to be sure that all data are up to date
$this->getFromDB($this->fields['id']);
NotificationEvent::raiseEvent($mailtype, $this);
}
// inquest created immediatly if delay = O
$inquest = new TicketSatisfaction();
$rate = Entity::getUsedConfig('inquest_config', $this->fields['entities_id'], 'inquest_rate');
$delay = Entity::getUsedConfig('inquest_config', $this->fields['entities_id'], 'inquest_delay');
$type = Entity::getUsedConfig('inquest_config', $this->fields['entities_id']);
$max_closedate = $this->fields['closedate'];
if (in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray()) && $delay == 0 && $rate > 0 && mt_rand(1, 100) <= $rate) {
$inquest->add(array('tickets_id' => $this->fields['id'], 'date_begin' => $_SESSION["glpi_currenttime"], 'entities_id' => $this->fields['entities_id'], 'type' => $type, 'max_closedate' => $max_closedate));
}
}
function post_updateItem($history = 1)
{
global $CFG_GLPI;
$donotif = count($this->updates);
if (isset($this->input['_forcenotif'])) {
$donotif = true;
}
// Manage SLT Level : add actions
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if (in_array($sltField, $this->updates) && $this->fields[$sltField] > 0) {
$this->manageSltLevel($this->fields[$sltField]);
}
}
$this->updates[] = "actiontime";
if (count($this->updates)) {
// Update Ticket Tco
if (in_array("actiontime", $this->updates) || in_array("cost_time", $this->updates) || in_array("cost_fixed", $this->updates) || in_array("cost_material", $this->updates)) {
$item_ticket = new Item_Ticket();
$linked_items = $item_ticket->find("`tickets_id` = " . $this->fields['id']);
if (!empty($this->input["items_id"])) {
foreach ($this->input["items_id"] as $itemtype => $items) {
foreach ($items as $items_id) {
if ($itemtype && ($item = getItemForItemtype($itemtype))) {
if ($item->getFromDB($items_id)) {
$newinput = array();
$newinput['id'] = $items_id;
$newinput['ticket_tco'] = self::computeTco($item);
$item->update($newinput);
}
}
}
}
}
}
if (!empty($this->input['items_id'])) {
$item_ticket = new Item_Ticket();
foreach ($this->input['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
$item_ticket->add(array('items_id' => $items_id, 'itemtype' => $itemtype, 'tickets_id' => $this->fields['id'], '_disablenotif' => true));
}
}
}
// Setting a solution type means the ticket is solved
if ((in_array("solutiontypes_id", $this->updates) || in_array("solution", $this->updates)) && (isset($this->input["status"]) && (in_array($this->input["status"], $this->getSolvedStatusArray()) || in_array($this->input["status"], $this->getClosedStatusArray())))) {
// auto close case
Ticket_Ticket::manageLinkedTicketsOnSolved($this->fields['id']);
}
// Clean content to mail
//$this->fields["content"] = stripslashes($this->fields["content"]);
$donotif = true;
}
if (isset($this->input['_disablenotif'])) {
$donotif = false;
}
if ($donotif && $CFG_GLPI["use_mailing"]) {
$mailtype = "update";
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && in_array($this->input["status"], $this->getSolvedStatusArray())) {
$mailtype = "solved";
}
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray())) {
$mailtype = "closed";
}
// to know if a solution is approved or not
if (isset($this->input['solvedate']) && $this->input['solvedate'] == 'NULL' && isset($this->oldvalues['solvedate']) && $this->oldvalues['solvedate'] && (isset($this->input['status']) && $this->input['status'] != $this->oldvalues['status'] && $this->oldvalues['status'] == self::SOLVED)) {
$mailtype = "rejectsolution";
}
// Read again ticket to be sure that all data are up to date
$this->getFromDB($this->fields['id']);
NotificationEvent::raiseEvent($mailtype, $this);
}
// inquest created immediatly if delay = O
$inquest = new TicketSatisfaction();
$rate = Entity::getUsedConfig('inquest_config', $this->fields['entities_id'], 'inquest_rate');
$delay = Entity::getUsedConfig('inquest_config', $this->fields['entities_id'], 'inquest_delay');
$duration = Entity::getUsedConfig('inquest_duration', $this->fields['entities_id'], 'inquest_duration');
$type = Entity::getUsedConfig('inquest_config', $this->fields['entities_id']);
$max_closedate = $this->fields['closedate'];
if (in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray()) && $delay == 0 && $rate > 0 && mt_rand(1, 100) <= $rate) {
$inquest->add(array('tickets_id' => $this->fields['id'], 'date_begin' => $_SESSION["glpi_currenttime"], 'entities_id' => $this->fields['entities_id'], 'type' => $type, 'max_closedate' => $max_closedate));
}
}
function post_updateItem($history = 1)
{
global $CFG_GLPI, $LANG;
$donotif = false;
if (isset($this->input['_forcenotif'])) {
$donotif = true;
}
if (count($this->updates)) {
// New values for add followup in change
$change_followup_content = "";
if (isset($this->input['_doc_added']) && count($this->input['_doc_added']) > 0) {
foreach ($this->input['_doc_added'] as $name) {
$change_followup_content .= $LANG['mailing'][26] . " {$name}\n";
}
}
// Update Ticket Tco
if (in_array("actiontime", $this->updates) || in_array("cost_time", $this->updates) || in_array("cost_fixed", $this->updates) || in_array("cost_material", $this->updates)) {
if ($this->fields["itemtype"] && class_exists($this->fields["itemtype"])) {
$item = new $this->fields["itemtype"]();
if ($item->getFromDB($this->fields["items_id"])) {
$newinput = array();
$newinput['id'] = $this->fields["items_id"];
$newinput['ticket_tco'] = self::computeTco($item);
$item->update($newinput);
}
}
}
// Setting a solution type means the ticket is solved
if ((in_array("ticketsolutiontypes_id", $this->updates) || in_array("solution", $this->updates)) && ($this->fields["status"] == "solved" || $this->fields["status"] == "closed")) {
// auto close case
Ticket_Ticket::manageLinkedTicketsOnSolved($this->fields['id']);
}
// Clean content to mail
$this->fields["content"] = stripslashes($this->fields["content"]);
$donotif = true;
}
if (isset($this->input['_disablenotif'])) {
$donotif = false;
}
if ($donotif && $CFG_GLPI["use_mailing"]) {
$mailtype = "update";
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && $this->input["status"] == "solved") {
$mailtype = "solved";
}
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && $this->input["status"] == "closed") {
$mailtype = "closed";
}
// Read again ticket to be sure that all data are up to date
$this->getFromDB($this->fields['id']);
NotificationEvent::raiseEvent($mailtype, $this);
}
}
