static function afterUpdate(TicketSatisfaction $ticketsatisfaction)
{
$config = PluginBehaviorsConfig::getInstance();
$ticket = new Ticket();
if ($config->getField('add_notif') && $ticket->getFromDB($ticketsatisfaction->getField('tickets_id')) && $ticketsatisfaction->input["date_answered"]) {
NotificationEvent::raiseEvent('plugin_behaviors_replysurvey', $ticket);
}
}
static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $ticket)
{
$survey = new TicketSatisfaction();
$pdf->setColumnsSize(100);
$pdf->displayTitle("<b>" . __('Satisfaction survey') . "</b>");
if (!$survey->getFromDB($ticket->getID())) {
$pdf->displayLine(__('No generated survey'));
} else {
if ($survey->getField('type') == 2) {
$url = Entity::generateLinkSatisfaction($ticket);
$pdf->displayLine(sprintf(__('%1$s (%2$s)'), __('External survey'), $url));
} else {
if ($survey->getField('date_answered')) {
$sat = $survey->getField('satisfaction');
$tabsat = array(0 => __('None'), 1 => __('1 star', 'pdf'), 2 => __('2 stars', 'pdf'), 3 => __('3 stars', 'pdf'), 4 => __('4 stars', 'pdf'), 5 => __('5 stars', 'pdf'));
if (isset($tabsat[$sat])) {
$sat = $tabsat[$sat] . " ({$sat}/5)";
}
$pdf->displayLine('<b>' . sprintf(__('%1$s: %2$s'), __('Response date to the satisfaction survey') . '</b>', Html::convDateTime($survey->getField('date_answered'))));
$pdf->displayLine('<b>' . sprintf(__('%1$s: %2$s'), __('Satisfaction with the resolution of the ticket') . '</b>', $sat));
$pdf->displayText('<b>' . sprintf(__('%1$s: %2$s'), __('Comments') . '</b>', $survey->getField('comment')));
} else {
// No answer
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Creation date of the satisfaction survey'), Html::convDateTime($survey->getField('date_begin'))));
$pdf->displayLine(__('No answer', 'pdf'));
}
}
}
$pdf->displaySpace();
}
LICENSE
This file is part of GLPI.
GLPI is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
$inquest = new TicketSatisfaction();
if (isset($_POST["update"])) {
$inquest->check($_POST["tickets_id"], UPDATE);
$inquest->update($_POST);
Event::log($inquest->getField('tickets_id'), "ticket", 4, "tracking", sprintf(__('%s updates an item'), $_SESSION["glpiname"]));
Html::back();
}
Html::displayErrorAndDie('Lost');
/**
* Answer to the ticket satisfaction survey
* for an authenticated user
*
* @param $params array of options (ticket, id2name)
* @param $protocol the communication protocol used
*
* @return array of hashtable as glpi.getTicket
**/
static function methodsetTicketSatisfaction($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('ticket' => 'integer,mandatory', 'id2name' => 'bool,optional', 'satisfaction' => 'integer,mandatory', 'comment' => 'text,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
$ticket = new Ticket();
if (!isset($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket');
}
if (!isset($params['satisfaction'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'satisfaction');
}
if (!is_numeric($params['satisfaction']) || $params['satisfaction'] < 0 || $params['satisfaction'] > 5) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'satisfaction=' . $params['satisfaction']);
}
if (!$ticket->can($params['ticket'], 'r')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND, '', 'ticket');
}
$inquest = new TicketSatisfaction();
if (!$inquest->getFromDB($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND, '', 'satisfaction');
}
$input = array('id' => $inquest->getField('id'), 'tickets_id' => $inquest->getField('tickets_id'), 'satisfaction' => $params['satisfaction']);
if (isset($params['comment'])) {
$input['comment'] = addslashes($params['comment']);
}
if (!$inquest->can($params['ticket'], 'w')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if ($inquest->update($input)) {
unset($params['satisfaction'], $params['comment']);
return self::methodGetTicket($params, $protocol);
}
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', self::getDisplayError());
}
This file is part of GLPI.
GLPI is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file:
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
$inquest = new TicketSatisfaction();
if (isset($_POST["update"])) {
$inquest->check($_POST["tickets_id"], 'w');
$inquest->update($_POST);
Event::log($inquest->getField('tickets_id'), "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
glpi_header($_SERVER['HTTP_REFERER']);
}
displayErrorAndDie('Lost');
