public function actionReply()
{
$model = new TicketMessage();
if (isset($_POST['TicketMessage'])) {
$model->attributes = $_POST['TicketMessage'];
if ($model->save()) {
//更新T状态is_answered:1
$t = Ticket::model()->findByPk($model->ticket_id);
$t->is_answered = 1;
$t->status = 'Staff-Reply';
$t->lastreply_time = date('Y-m-d H:i:s');
$t->save();
Yii::app()->user->setFlash('view-ticket', 'Your notes has been posted successfully.');
$this->redirect(array('ticket/view', 'id' => $model->ticket_id));
}
}
}
public function actionCreate()
{
$model = new OpenTicketForm();
// Uncomment the following line if AJAX validation is needed
// $this->performAjaxValidation($model);
if (isset($_POST['OpenTicketForm'])) {
$model->attributes = $_POST['OpenTicketForm'];
if ($model->validate()) {
//开票操作一
$ticket = new Ticket();
$ticket->user_email = $model->user_email;
$ticket->user_name = $model->user_name;
$ticket->subject = $model->subject;
$ticket->create_time = date('Y-m-d H:i:s');
$ticket->update_time = date('Y-m-d H:i:s');
$ticket->dept_id = 0;
$ticket->topic_id = $model->help_topic;
$ticket->user_id = Yii::app()->user->getState('user_id');
$ticket->status = 'open';
$ticket->is_answered = 0;
if (!$ticket->save()) {
var_dump($ticket->errors);
die;
}
//print_r($ticket->errors);exit;
//开票操作二
$message = new TicketMessage();
$message->ticket_id = $ticket->ticket_id;
$message->staff_id = 0;
$message->msg_content = $model->msg_content;
$message->create_time = date('Y-m-d H:i:s');
$message->update_time = date('Y-m-d H:i:s');
$message->ip_address = '127.0.0.1';
$message->save();
//页面跳转
Yii::app()->user->setFlash('contact', 'Thank you for contacting us. We will respond to you as soon as possible.');
$this->refresh();
}
}
//$this->redirect(array('view','id'=>1));
$this->render('create', array('model' => $model));
}
public function actionView($id)
{
$ticket = Ticket::model()->with('messages')->findByPk($id);
if (!$ticket) {
throw new CHttpException(404);
}
if ($ticket->client_id != Yii::app()->params['client_id']) {
throw new CHttpException(401);
}
$this->pageName = Yii::t('SupportModule.default', 'MODULE_NAME');
$modelForm = new TicketMessage();
if (Yii::app()->request->isPostRequest && $ticket->status != 0) {
$modelForm->attributes = $_POST['TicketMessage'];
$modelForm->ticket_id = $ticket->id;
$modelForm->user_id = Yii::app()->params['client_id'];
if ($modelForm->validate()) {
$modelForm->save(false);
Yii::app()->user->setFlash('success', Yii::t('app', 'SUCCESS_MSG_SAND'));
$this->refresh();
}
}
$this->render('view', array('model' => $ticket, 'modelForm' => $modelForm));
}
