public static function get($var)
{
$return = FALSE;
if (MEMCACHED_ENABLED) {
$cache = Cache::Instance();
$return = $cache->get(array('system_company_settings', $var));
}
if (FALSE === $return) {
//if it's a constant, use that
$c_var = 'self::' . $var;
if (defined($c_var)) {
$return = constant($c_var);
} else {
//check for a db-field corresponding to the value. and use that
$sc = new Systemcompany();
if (EGS_COMPANY_ID !== 'null' && $sc->isField($var)) {
$res = $sc->load(EGS_COMPANY_ID);
$return = $sc->{$var};
} else {
//_ indicates a default for a DB-value
$c_var = 'self::_' . $var;
if (defined($c_var)) {
$return = constant($c_var);
}
}
}
if (MEMCACHED_ENABLED) {
$cache->add(array('system_company_settings', $var), $return, 28800);
}
}
return $return;
}
public function _new()
{
// $SystemcompanyCollection = new SystemcompanyCollection;
// $this->view->set('options',$SystemcompanyCollection->getCompanies());
// $user = new User;
// $this->view->set('users',$user->getAll());
$Systemcompany = new Systemcompany();
$users = $Systemcompany->getNonUsers();
$system = System::Instance();
if ($users) {
$this->view->set('users', $users);
} elseif (strtolower($system->action) != 'edit') {
$flash = Flash::Instance();
$flash->addMessage('All users have been allocated to this company');
sendBack();
}
parent::_new();
}
public function addUser(&$do, &$errors)
{
$systemcompany = new Systemcompany();
$systemcompany->load($do->usercompanyid);
if (!is_null($systemcompany->published_username)) {
$format = new xmlrpcmsg('elgg.user.newUser', array(new xmlrpcval($do->firstname . ' ' . $do->surname, "string"), new xmlrpcval($do->email, "string"), new xmlrpcval($systemcompany->published_username, "string"), new xmlrpcval("person", "string")));
$client = new xmlrpc_client("_rpc/RPC2.php", "tech2.severndelta.co.uk", 8091);
$request = $client->send($format);
if (!$request->faultCode()) {
$response = $request->value();
$do->published_username = $response->scalarval();
$do->save();
} else {
$errors[] = "Code: " . $request->faultCode() . " Reason '" . $request->faultString();
return false;
}
} else {
$errors[] = 'The Company has not been published';
return false;
}
return true;
}
public function _new()
{
parent::_new();
$ticket = $this->_uses[$this->modeltype];
if (isset($this->_data['originator_company_id'])) {
$company = new Company();
$company->load($this->_data['originator_company_id']);
$this->view->set('originator_company', $company->name);
$this->view->set('people', $company->getPeople());
$this->view->set('email', Ticket::getCompanyEmail($this->_data['originator_company_id']));
} else {
$company = new Systemcompany();
$company->load(EGS_COMPANY_ID);
$this->view->set('originator_company', $company->company);
$this->view->set('people', $company->systemcompany->getPeople());
}
$ticketreleaseversion = new TicketReleaseVersion();
$releaseversion_cc = new ConstraintChain();
$releaseversion_cc->add(new Constraint('status', '<>', $ticketreleaseversion->releasedStatus()));
if (!$ticket->isLoaded()) {
$defaults = new TicketConfiguration();
if (isset($this->_data['originator_company_id'])) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', $this->_data['originator_company_id']));
$defaults->loadBy($cc);
}
if (!$defaults->isLoaded()) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', EGS_COMPANY_ID));
$defaults->loadBy($cc);
}
if ($defaults->isLoaded()) {
$this->view->set('client_ticket_status_default', $defaults->client_ticket_status_id);
$this->view->set('internal_ticket_status_default', $defaults->internal_ticket_status_id);
$this->view->set('ticket_queue_default', $defaults->ticket_queue_id);
$this->view->set('ticket_category_default', $defaults->ticket_category_id);
$this->view->set('client_ticket_severity_default', $defaults->client_ticket_severity_id);
$this->view->set('internal_ticket_severity_default', $defaults->internal_ticket_severity_id);
$this->view->set('client_ticket_priority_default', $defaults->client_ticket_priority_id);
$this->view->set('internal_ticket_priority_default', $defaults->internal_ticket_priority_id);
}
}
if (!empty($this->_data['ticket_release_version_id'])) {
$ticket->ticket_release_version_id = $this->_data['ticket_release_version_id'];
}
if (!is_null($ticket->ticket_release_version_id)) {
$releaseversion_cc->add(new Constraint('id', '=', $ticket->ticket_release_version_id), 'OR');
}
$ticket->belongsTo['release_version']['cc'] = $releaseversion_cc;
}
private function newRequest(&$data = array(), &$errors = array())
{
$config = new TicketConfiguration();
$companyid = $data['Ticket']['originator_company_id'];
if (!empty($companyid)) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', $companyid));
$config->loadBy($cc);
}
if (!$config->isLoaded()) {
$sc = new Systemcompany();
$sc->load($data['Ticket']['usercompanyid']);
if ($sc->isLoaded()) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', $sc->company_id));
$config->loadBy($cc);
}
}
if ($config->isLoaded()) {
$data['Ticket']['ticket_category_id'] = $config->ticket_category_id;
$data['Ticket']['ticket_queue_id'] = $config->ticket_queue_id;
$data['Ticket']['client_ticket_priority_id'] = $config->client_ticket_priority_id;
$data['Ticket']['internal_ticket_priority_id'] = $config->internal_ticket_priority_id;
$data['Ticket']['client_ticket_severity_id'] = $config->client_ticket_severity_id;
$data['Ticket']['internal_ticket_severity_id'] = $config->internal_ticket_severity_id;
$data['Ticket']['client_ticket_status_id'] = $config->client_ticket_status_id;
$data['Ticket']['internal_ticket_status_id'] = $config->internal_ticket_status_id;
} else {
// 'TicketCategory' - get default
$data['Ticket']['ticket_category_id'] = self::getDefault(new TicketCategory());
// 'TicketQueue' - get default
$data['Ticket']['ticket_queue_id'] = self::getDefault(new TicketQueue());
// 'TicketPriority' - get default
$priority = self::getDefault(new TicketPriority());
$data['Ticket']['client_ticket_priority_id'] = $priority;
$data['Ticket']['internal_ticket_priority_id'] = $priority;
// 'TicketSeverity' - get default
$severity = self::getDefault(new TicketSeverity());
$data['Ticket']['client_ticket_severity_id'] = $severity;
$data['Ticket']['internal_ticket_severity_id'] = $severity;
// 'TicketStatus' - get default
$status = self::getDefault(new TicketStatus());
$data['Ticket']['client_ticket_status_id'] = $status;
$data['Ticket']['internal_ticket_status_id'] = $status;
}
// 'User' - get default assigned to/raised by
$data['Ticket']['assigned_to'] = '';
$data['Ticket']['raised_by'] = '';
// 'Person' - get name of person making request
$data['Ticket']['originator_person_id'] = '';
$db = DB::Instance();
$db->StartTrans();
$ticket = DataObject::Factory($data['Ticket'], $errors, new Ticket());
if (count($errors) == 0 && !$ticket->save()) {
$errors[] = $db->ErrorMsg();
$errors[] = 'Error saving Ticket';
$db->FailTrans();
}
if (count($errors) == 0) {
$data['TicketResponse']['ticket_id'] = $ticket->id;
if (!self::saveResponse($data, $errors)) {
$errors[] = $db->ErrorMsg();
$db->FailTrans();
}
}
if (count($errors) == 0 && count($data['attachments']) > 0) {
if (!self::saveAttachments($data, $db, $errors)) {
$errors[] = $db->ErrorMsg();
$db->FailTrans();
}
}
$db->CompleteTrans();
// Build the response.
if (count($errors) === 0) {
self::emailConfirmation($ticket, $data);
$data['message'] = 'This ticket has been assigned to you.';
self::notifyQueueOwner($ticket, $data);
}
return;
}