TicketManager::assign_ticket_user($_GET['ticket_id'], $user_id);
}
break;
case 'unassign':
if ($isAdmin && isset($_GET['ticket_id'])) {
TicketManager::assign_ticket_user($_GET['ticket_id'], 0);
}
break;
case 'alert':
if (!$isAdmin && isset($_GET['ticket_id'])) {
TicketManager::send_alert($_GET['ticket_id'], $user_id);
}
break;
case 'export':
$data = array(array($plugin->get_lang('TicketNum'), $plugin->get_lang('Date'), $plugin->get_lang('DateLastEdition'), $plugin->get_lang('Category'), $plugin->get_lang('User'), $plugin->get_lang('Program'), $plugin->get_lang('Responsible'), $plugin->get_lang('Status'), $plugin->get_lang('Message'), $plugin->get_lang('Description')));
$datos = $table->get_clean_html();
foreach ($datos as $ticket) {
$ticket[0] = substr(strip_tags($ticket[0]), 0, 12);
$ticket_rem = array(utf8_decode(strip_tags($ticket[0])), utf8_decode(api_html_entity_decode($ticket[1])), utf8_decode(strip_tags($ticket[2])), utf8_decode(strip_tags($ticket[3])), utf8_decode(strip_tags($ticket[4])), utf8_decode(strip_tags($ticket[5])), utf8_decode(strip_tags($ticket[6])), utf8_decode(strip_tags($ticket[7])), utf8_decode(strip_tags($ticket[8])), utf8_decode(strip_tags($ticket[10])));
$data[] = $ticket_rem;
}
Export::export_table_xls($data, $plugin->get_lang('Tickets'));
exit;
break;
case 'close_tickets':
TicketManager::close_old_tickets();
break;
default:
break;
}
}
