<?php
include "../../../inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
Session::checkLoginUser();
PluginEscaladeHistory::showCentralList();
<?php
include "../../../inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
Session::checkLoginUser();
if (!isset($_REQUEST['tickets_id'])) {
exit;
}
PluginEscaladeHistory::getHistory($_REQUEST['tickets_id']);
/**
* remove old groups to a ticket when a new group assigned
* called by "pre_item_add" hook on Group_Ticket object
* @param CommonDBTM $item the ticket object
*/
static function addHistoryOnAddGroup(CommonDBTM $item)
{
global $DB;
if ($_SESSION['plugins']['escalade']['config']['remove_group'] == false) {
return true;
}
//if group sent is not an assign group, return
if ($item->input['type'] != CommonITILActor::ASSIGN) {
return;
}
$tickets_id = $item->input['tickets_id'];
$groups_id = $item->input['groups_id'];
//if group already assigned, return
$group_ticket = new Group_Ticket();
$condition = "tickets_id = {$tickets_id} AND groups_id = {$groups_id} AND type = 2";
if ($group_ticket->find($condition)) {
unset($_SESSION['plugin_escalade']['keep_users']);
return;
}
$item->fields['status'] = CommonITILObject::ASSIGNED;
//add line in history table
$history = new PluginEscaladeHistory();
$history->add(array('tickets_id' => $tickets_id, 'groups_id' => $groups_id));
//remove old user(s) (pass if user added by new ticket form)
$backtrace = debug_backtrace();
$first_trace = array_pop($backtrace);
if (strpos($first_trace['file'], 'ticket.form.php') === false || $first_trace['function'] != "add" || !$first_trace['object'] instanceof Ticket) {
self::removeAssignUsers($tickets_id);
}
//add a task to inform the escalation (pass if solution)
if (isset($_SESSION['plugin_escalade']['solution'])) {
unset($_SESSION['plugin_escalade']['solution']);
return $item;
}
if ($_SESSION['plugins']['escalade']['config']['task_history']) {
$group = new Group();
$group->getFromDB($groups_id);
$task = new TicketTask();
$task->add(array('tickets_id' => $tickets_id, 'is_private' => true, 'state' => 0, 'content' => __("escalated to the group", "escalade") . " " . $group->getName()));
}
//check if event is not triggered by behaviors plugin
//to prevent user remove when "add technician group" option is active
if (strpos($first_trace['file'], 'ticket.form.php') !== false && $first_trace['function'] == "add" && $first_trace['object'] instanceof Ticket) {
return;
}
if ($_SESSION['plugins']['escalade']['config']['ticket_last_status'] != -1) {
$ticket = new Ticket();
$ticket->update(array('id' => $tickets_id, 'status' => $_SESSION['plugins']['escalade']['config']['ticket_last_status']));
}
return $item;
}
