function operatorSubmitted()
{
$operator = Operator::getInstance()->GetLoggedOperator();
$TML = new SmartyClass();
setOperator($TML);
$TML->assign('mode', 'profile');
$toCheck = array('login' => 'form.field.login', 'fullname' => 'form.field.agent_name', 'email' => 'form.field.agent_email');
foreach ($toCheck as $field => $res) {
if (empty($_REQUEST[$field])) {
$errors[] = Resources::Get("errors.required", array(Resources::Get($res)));
}
}
if (empty($errors) && !preg_match("/^[\\w_]+\$/", $_REQUEST['login'])) {
$errors[] = Resources::Get("page_agent.error.wrong_login");
}
if ($_REQUEST['password'] != $_REQUEST['password_confirm']) {
$errors[] = Resources::Get('my_settings.error.password_match');
}
if (!empty($_REQUEST['password']) && md5($_REQUEST['password_existing']) != $operator['password']) {
$errors[] = Resources::Get('my_settings.error.password_existing');
}
$hash = array();
$requestFile = $_FILES['avatarFile'];
if (empty($errors) && isset($requestFile) && !empty($requestFile['name']) && $requestFile['size'] > 0 && $requestFile['error'] == 0) {
$res = Operator::getInstance()->UploadOperatorAvatar($operator['operatorid'], $requestFile);
if (isset($res)) {
$errors[] = $res;
}
if (empty($errors)) {
$hash['avatar'] = Operator::getInstance()->getAvatarURL($operator['operatorid'], $requestFile['name']);
}
}
if (empty($errors)) {
$hash['login'] = $_REQUEST['login'];
$hash['email'] = $_REQUEST['email'];
$hash['fullname'] = $_REQUEST['fullname'];
if (!empty($_REQUEST['password'])) {
$hash['password'] = md5($_REQUEST['password']);
}
Operator::getInstance()->UpdateOperator($operator['operatorid'], $hash);
Operator::getInstance()->RefreshSessionOperator();
header("Location: " . WEBIM_ROOT . "/operator/profile.php");
exit;
}
foreach (array('login', 'email', 'fullname') as $f) {
$TML->assign($f, $_REQUEST[$f]);
}
$TML->assign('errors', $errors);
$TML->display('../templates/operator.tpl');
exit;
}
public static function getImageNameFromParam($pImage, $pDepartmentKey = null, $pLang = null, $pImagePostfix = null, $hasOnline = null)
{
if (!preg_match('/\\.(gif|jpg|png)$/i', $pImage)) {
$image = $pImage . '.gif';
} else {
$image = $pImage;
}
if (empty($pLang) || !Resources::IsLocaleAvailable($pLang)) {
$lang = Resources::getCurrentLocale();
} else {
$lang = $pLang;
}
if (empty($pImagePostfix)) {
if (empty($hasOnline)) {
$image_postfix = Operator::getInstance()->hasOnlineOperators($pDepartmentKey, $lang) ? 'on' : 'off';
} else {
$image_postfix = $hasOnline ? 'on' : 'off';
}
} else {
$image_postfix = $pImagePostfix;
}
$image = preg_replace('/\\.(gif|jpg|png)/i', '_' . $image_postfix . '.\\1', $image);
return "/themes/.buttons/{$lang}/{$image}";
}
protected function getReportLostOrInterceptedByOperator($start, $end, $intercepted = false, $departmentid = null, $locale = null)
{
$afrom = '';
$awhere = '';
$params = array('p_start' => $start, 'p_end' => $end);
if ($departmentid !== null || $locale !== null) {
$afrom = '
LEFT JOIN
"{operatorlastaccess}" o
ON
lv."operatorid" = o."operatorid"
';
if ($departmentid !== null) {
$awhere .= '
AND lv."operatorid" IN (
SELECT "operatorid"
FROM "{operatordepartment}"
WHERE "departmentid" = :departmentid
)
';
$params['departmentid'] = $departmentid;
}
if ($locale !== null) {
$awhere .= 'AND (o."locales" LIKE :locale OR o."locales" IS NULL)';
$params['locale'] = '%' . $locale . '%';
}
}
$sql = 'SELECT
lv."operatorid" "opid",
COUNT(lv."id") "lost_vistors_count",
AVG(lv."waittime") "avg_waittime"
FROM
"{lostvisitor}" lv
LEFT JOIN
"{thread}" t
ON
t."threadid" = lv."threadid"
' . $afrom . '
WHERE
WM_UNIX_TIMESTAMP(t."created") >= :p_start
AND
WM_UNIX_TIMESTAMP(t."created") < :p_end
AND
lv."anotheroperatorid" IS ' . ($intercepted ? 'NOT' : '') . ' NULL
' . $awhere . '
GROUP BY lv."operatorid"';
try {
$this->db->Query($sql, $params);
$result = array();
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
$result[$row['opid']] = $row;
$result[$row['opid']]['avg_waittime_str'] = (int) ($result[$row['opid']]['avg_waittime'] / 60) . ':' . $result[$row['opid']]['avg_waittime'] % 60;
}
} catch (Exception $e) {
}
$query = 'SELECT lv."operatorid" FROM "{operatorlastaccess}" lv ' . $afrom . ' WHERE 1=1 ' . $awhere;
try {
$this->db->Query($query, array_slice($params, 2, 2));
$operators = array();
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
$operators[$row['operatorid']] = null;
}
} catch (Exception $e) {
}
if (count($operators) == 0) {
return;
}
foreach (array_keys($operators) as $id) {
$operator = Operator::getInstance()->GetOperatorById($id);
if (!isset($result[$id])) {
$result[$id] = array('opid' => $id, 'lost_vistors_count' => 0, 'avg_waittime' => 0, 'dispersion' => 0, 'avg_waittime' => 0, 'st_deviation' => 0);
}
$result[$id]['name'] = $operator['fullname'];
}
$sql = 'SELECT
lv."operatorid" "opid",
lv."waittime"
FROM
"{lostvisitor}" lv
LEFT JOIN
"{thread}" t
ON
t."threadid" = lv."threadid"
WHERE
WM_UNIX_TIMESTAMP(t."created") >= :p_start
AND
WM_UNIX_TIMESTAMP(t."created") < :p_end
AND
lv."anotheroperatorid" IS ' . ($intercepted ? 'NOT' : '') . ' NULL
';
try {
$this->db->Query($sql, array('p_start' => $start, 'p_end' => $end));
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
if ($result[$row['opid']]['lost_vistors_count'] == 0) {
continue;
}
if (!isset($result[$row['opid']]['dispersion'])) {
$result[$row['opid']]['dispersion'] = 0;
}
$result[$row['opid']]['dispersion'] += ($result[$row['opid']]['avg_waittime'] - $row['waittime']) * ($result[$row['opid']]['avg_waittime'] - $row['waittime']) / $result[$row['opid']]['lost_vistors_count'];
$result[$row['opid']]['st_deviation'] = sprintf('%.2f', sqrt($result[$row['opid']]['dispersion']));
}
} catch (Exception $e) {
}
return $result;
}
function displayChooseOperator($chooseoperator)
{
$departmentkey = verify_param('departmentkey', "/^\\w+\$/");
$onlineOperators = Operator::getInstance()->getOnlineOperators(null, $departmentkey, Resources::getCurrentLocale());
$TML = new SmartyClass();
// $TML->assign('ismandatory', $isMandatory);
if ($chooseoperator == 'optional') {
$onlineOperators = array_merge(array(array('operatorid' => '', 'fullname' => Resources::Get('chooseoperator.any'))), $onlineOperators);
} else {
$onlineOperators = array_merge(array(array('operatorid' => 0, 'fullname' => Resources::Get('chooseoperator.select'))), $onlineOperators);
}
$TML->assign('mode', $chooseoperator);
$TML->assign('onlineOperators', $onlineOperators);
showChoose($TML, 'operatorid', 'choose-operator.tpl');
}
<?php
/*
*
* Данный файл является частью проекта Веб Мессенджер.
*
* Все права защищены. (c) 2005-2009 ООО "ТОП".
* Данное программное обеспечение и все сопутствующие материалы
* предоставляются на условиях лицензии, доступной по адресу
* http://webim.ru/license.html
*
*/
$TITLE_KEY = 'leftMenu.auto_invites';
require_once dirname(__FILE__) . '/inc/admin_prolog.php';
require_once '../classes/functions.php';
require_once '../classes/class.operator.php';
require_once '../classes/class.smartyclass.php';
require_once '../classes/models/generic/class.mapperfactory.php';
Operator::getInstance()->IsCurrentUserAdminOrRedirect();
$TML = new SmartyClass($TITLE_KEY);
$TML->assign('invites', MapperFactory::getMapper('AutoInvite')->getAll());
$TML->display('auto_invites.tpl');
function get_operators_list()
{
$operators = Operator::getInstance()->GetAllAccessedOperators();
$result = array();
$result[''] = Resources::Get('search.any.operator');
if (!empty($operators)) {
foreach ($operators as $op) {
$result[$op['operatorid']] = $op['fullname'];
}
}
return $result;
}
<?php
/*
*
* Данный файл является частью проекта Веб Мессенджер.
*
* Все права защищены. (c) 2005-2009 ООО "ТОП".
* Данное программное обеспечение и все сопутствующие материалы
* предоставляются на условиях лицензии, доступной по адресу
* http://webim.ru/license.html
*
*/
require_once '../classes/functions.php';
require_once '../classes/class.operator.php';
Operator::getInstance()->Logout();
header('Location: ' . WEBIM_ROOT . '/operator/login.php');
exit;
public function getAdvancedReport($start, $end, $departmentid = null, $locale = null)
{
$afrom = '';
$awhere = '';
$params = array('p_start' => $start, 'p_end' => $end);
if ($departmentid !== null || $locale !== null) {
$afrom = '
LEFT JOIN
"{operator}" op
ON
o."operatorid" = op."operatorid"
';
if ($departmentid !== null) {
$awhere .= '
WHERE op."operatorid" IN (
SELECT "operatorid"
FROM "{operatordepartment}"
WHERE "departmentid" = :departmentid
)
';
$params['departmentid'] = $departmentid;
}
if ($locale !== null) {
$awhere .= empty($awhere) ? 'WHERE ' : 'AND ';
$awhere .= '(o."locales" LIKE :locale OR o."locales" IS NULL)';
$params['locale'] = '%' . $locale . '%';
}
}
$sql = '
SELECT
o."operatorid" "opid",
(
SELECT
AVG("rate")
FROM
"{rate}" r
WHERE
"operatorid" = o."operatorid"
AND
WM_UNIX_TIMESTAMP(r."date") >= :p_start
AND
WM_UNIX_TIMESTAMP(r."date") < :p_end
AND
"deldate" IS NULL
) "rating",
(
SELECT
COUNT("rate")
FROM
"{rate}" r
WHERE
"operatorid" = o."operatorid"
AND
WM_UNIX_TIMESTAMP(r."date") >= :p_start
AND
WM_UNIX_TIMESTAMP(r."date") < :p_end
AND
"deldate" IS NULL
) "rate_count",
(
SELECT
WM_SEC_TO_TIME(SUM("seconds")) "online_time"
FROM
"{operatoronline}"
WHERE
"operatorid" = o."operatorid" and "threadid" = -1
AND
WM_UNIX_TIMESTAMP("date") >= :p_start
AND
WM_UNIX_TIMESTAMP("date") < :p_end
GROUP BY "operatorid"
) "online_time",
(
SELECT
WM_SEC_TO_TIME(SUM("seconds")) "online_time"
FROM
"{operatoronline}"
WHERE
"operatorid" = o."operatorid" and "threadid" = -2
AND
WM_UNIX_TIMESTAMP("date") >= :p_start
AND
WM_UNIX_TIMESTAMP("date") < :p_end
GROUP BY "operatorid"
) "online_chatting_time",
(
SELECT
WM_SEC_TO_TIME(SUM("seconds")) "online_time"
FROM
"{operatoronline}"
WHERE
"operatorid" = o."operatorid" and "threadid" > 0
AND
WM_UNIX_TIMESTAMP("date") >= :p_start
AND
WM_UNIX_TIMESTAMP("date") < :p_end
GROUP BY "operatorid"
) "online_sum_chatting_time",
(
SELECT
SUM("seconds") "online_time"
FROM
"{operatoronline}"
WHERE
"operatorid" = o."operatorid" and "threadid" > 0
AND
WM_UNIX_TIMESTAMP("date") >= :p_start
AND
WM_UNIX_TIMESTAMP("date") < :p_end
GROUP BY "operatorid"
) "online_sum_chat_time_seconds",
(
SELECT
COUNT(i."invitationid")
FROM
"{invitation}" i
INNER JOIN
"{thread}" t
ON
i."threadid" = t."threadid"
WHERE
t."operatorid" = o."operatorid"
AND
WM_UNIX_TIMESTAMP(t."created") >= :p_start
AND
WM_UNIX_TIMESTAMP(t."created") < :p_end
) "invited_users"
FROM
"{operatorlastaccess}" o
' . $afrom . '
' . $awhere . '
ORDER BY o.operatorid';
try {
$this->db->Query($sql, $params);
$result = array();
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
$row['online_sum_chatting_time_seconds'] = $row['online_sum_chat_time_seconds'];
//Cause indetifiers more than 30 chars not suppoted by Oracle
unset($row['online_sum_chat_time_seconds']);
$result[$row['opid']] = $row;
$result[$row['opid']]['threads'] = 0;
$result[$row['opid']]['msgs'] = 0;
$result[$row['opid']]['avglen'] = 0;
if (!$result[$row['opid']]['online_time']) {
$result[$row['opid']]['online_time'] = 0;
}
if (!$result[$row['opid']]['online_sum_chatting_time']) {
$result[$row['opid']]['online_sum_chatting_time'] = 0;
}
if (!$result[$row['opid']]['online_chatting_time']) {
$result[$row['opid']]['online_chatting_time'] = 0;
}
if (!$result[$row['opid']]['online_sum_chatting_time_seconds']) {
$result[$row['opid']]['online_sum_chatting_time_seconds'] = 0;
}
$result[$row['opid']]['online_avg_chatting_time'] = 0;
}
} catch (Exception $e) {
}
if (empty($result)) {
return array();
}
foreach ($result as $id => $data) {
$operator = Operator::getInstance()->GetOperatorById($id);
$result[$id]['name'] = $operator['fullname'];
}
$sql = 'SELECT
m."operatorid" "opid",
COUNT(DISTINCT(m."threadid")) "threads",
SUM(
(
SELECT COUNT(*)
FROM "{message}" mi
WHERE
mi."messageid" = m."messageid"
AND mi."kind" = :kind
)
) "msgs",
AVG(LENGTH(m."message")) "avglen"
FROM
"{message}" m
WHERE
m."operatorid" IS NOT NULL
AND
m."operatorid" IN (' . implode(', ', array_keys($result)) . ')
AND
WM_UNIX_TIMESTAMP(m."created") >= :p_start
AND
WM_UNIX_TIMESTAMP(m."created") < :p_end
GROUP BY
m."operatorid"';
try {
$this->db->Query($sql, array('kind' => KIND_AGENT, 'p_start' => $start, 'p_end' => $end));
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
$result[$row['opid']] = array_merge($result[$row['opid']], $row);
if ($result[$row['opid']]['online_sum_chatting_time_seconds'] != 0) {
$online_avg_chatting_time = $result[$row['opid']]['online_sum_chatting_time_seconds'] / $result[$row['opid']]['threads'];
$result[$row['opid']]['online_avg_chatting_time'] = sprintf('%02d', (int) ($online_avg_chatting_time / 60)) . ':' . sprintf('%02d', $online_avg_chatting_time % 60);
} else {
$result[$row['opid']]['online_avg_chatting_time'] = 0;
}
}
} catch (Exception $e) {
}
/*Среднее время ответа оператора*/
$sql = '
SELECT s.*, (WM_UNIX_TIMESTAMP(s."replied") - WM_UNIX_TIMESTAMP(s."started")) "delta" FROM
(
SELECT "threadid" "tid",
(
SELECT ti."created"
FROM "{thread}" ti
WHERE
"threadid" = m."threadid"
) "started",
(
SELECT MIN("created")
FROM "{message}" mi
WHERE "kind" = :kind_agent
AND "threadid" = m."threadid"
AND "operatorid" IS NOT NULL
) "replied",
(
SELECT "operatorid"
FROM "{message}"
WHERE "kind" = :kind_agent
AND "threadid" = m."threadid"
AND "operatorid" IS NOT NULL
AND "created" = (
SELECT MIN("created")
FROM "{message}"
WHERE "kind" = :kind_agent
AND "threadid" = m."threadid"
AND "operatorid" IS NOT NULL
)
) "operatorid"
FROM "{message}" m
WHERE
"operatorid" IN (' . implode(', ', array_keys($result)) . ')
AND
WM_UNIX_TIMESTAMP("created") >= :p_start
AND
WM_UNIX_TIMESTAMP("created") < :p_end
GROUP BY "threadid"
) s';
try {
$this->db->Query($sql, array('kind_agent' => KIND_AGENT, 'p_start' => $start, 'p_end' => $end));
$result_deltas = array();
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
if ($row['operatorid'] == null) {
continue;
}
$opid = $row['operatorid'];
if (!isset($result_deltas[$opid])) {
$result_deltas[$opid]['sum'] = 0;
$result_deltas[$opid]['count'] = 0;
$result_deltas[$opid]['sum_square'] = 0;
$result_deltas[$opid]['values'] = array();
}
$result_deltas[$opid]['sum'] += $row['delta'];
$result_deltas[$opid]['count'] += 1;
$result_deltas[$opid]['sum_square'] += sqrt($row['delta']);
$result_deltas[$opid]['values'][] = $row['delta'];
}
} catch (Exception $e) {
}
foreach ($result as $k => $v) {
$result[$k]['avg_answer_time'] = 0;
$result[$k]['answer_time_st_deviation'] = 0;
$opid = $v['opid'];
if (isset($result_deltas[$opid])) {
$avg = $result_deltas[$opid]['sum'] / $result_deltas[$opid]['count'];
$avg_ceil = ceil($avg);
$result[$k]['avg_answer_time'] = sprintf('%02d', (int) ($avg_ceil / 60)) . ':' . sprintf('%02d', $avg_ceil % 60);
$dispersion = 0;
foreach ($result_deltas[$opid]['values'] as $v) {
$dispersion += ($avg - $v) * ($avg - $v) / $result_deltas[$opid]['count'];
}
$result[$k]['answer_time_st_deviation'] = sprintf('%.2f', sqrt($dispersion));
}
}
return $result;
}
function handleWithoutToken($threadid, $viewonly)
{
$TML = new SmartyClass();
$operator = Operator::getInstance()->GetLoggedOperator();
$remote_level = Browser::GetRemoteLevel($_SERVER['HTTP_USER_AGENT']);
if ($remote_level != "ajaxed") {
die("old browser is used, please update it");
}
$thread = Thread::getInstance()->GetThreadById($threadid);
if (!$thread || !isset($thread['token'])) {
die("wrong thread");
}
if ($viewonly && $operator['operatorid'] != $thread['operatorid']) {
redirectToPageWithToken($thread, $viewonly, $remote_level);
}
$forcetake = verify_param("force", "/^true\$/", false);
if ($forcetake) {
ThreadProcessor::getInstance()->ProcessThread($thread['threadid'], 'operator_force_join', array("operatorid" => $operator["operatorid"]));
redirectToPageWithToken($thread, null, $remote_level);
} else {
// is taken by another
$visitSession = VisitSession::GetInstance()->GetVisitSessionById($thread['visitsessionid']);
if ($thread['state'] != STATE_CLOSED && !empty($thread['operatorid']) && $operator['operatorid'] != $thread['operatorid'] && $operator['operatorid'] != $thread['nextoperatorid']) {
$page = array('visitor' => $visitSession['visitorname'], 'agent' => $thread['operatorfullname'], 'force' => true, 'takelink' => $_SERVER['PHP_SELF'] . "?thread={$threadid}&force=true", 'viewlink' => $_SERVER['PHP_SELF'] . "?thread={$threadid}&viewonly=true", 'priority' => $thread['state'] == STATE_QUEUE_EXACT_OPERATOR || $thread['state'] == STATE_CHATTING_OPERATOR_BROWSER_CLOSED_REFRESHED);
// TODO get rid of STATE_WAIT_ANOTHER_OPERATOR
$TML->assign('link_arguments', "&thread={$threadid}");
$TML->assign('page', $page);
$TML->display('confirm.tpl');
exit;
}
// is closed
if ($thread['state'] == STATE_CLOSED) {
$page = array('viewlink' => $_SERVER['PHP_SELF'] . "?thread=" . $threadid . "&viewonly=true", 'force' => false, 'thread_id' => $threadid, 'closed' => true);
$TML->assign('link_arguments', "&thread={$threadid}");
$TML->assign('page', $page);
$TML->display('confirm.tpl');
exit;
}
}
ThreadProcessor::getInstance()->ProcessThread($thread['threadid'], 'operator_join', array('operatorid' => $operator['operatorid']));
redirectToPageWithToken($thread, $viewonly, $remote_level);
}
function sendFormSubmitted()
{
$login = trim($_REQUEST['login']);
if (empty($login)) {
return Resources::Get("errors.required", array(Resources::Get('form.field.login')));
}
$o = Operator::getInstance()->GetOperatorByLogin($login);
if (empty($o)) {
return Resources::Get("errors.operator_not_found", array(Resources::Get('form.field.login')));
}
Operator::getInstance()->SendRecoverPasswordMail($o['operatorid'], $_SERVER['HTTP_HOST']);
}
function UserDelete($id)
{
Operator::getInstance()->DeleteOperator($id);
}
function setAllDepartments()
{
global $TML;
$operator = Operator::getInstance()->GetLoggedOperator(false);
$departments = MapperFactory::getMapper("OperatorDepartment")->enumDepartmentsWithOperator($operator['operatorid'], Resources::getCurrentLocale());
$TML->assign('departments', $departments);
}
function smarty_block_role_admin($params, $content, &$smarty, &$repeat)
{
$o = Operator::getInstance()->GetLoggedOperator(false);
return $o['role'] == 'admin' ? $content : '';
}
$res = true;
} else {
$res = false;
}
$_COOKIE[WEBIM_COOKIE_VISITOR_IN_CHAT] = $res;
setcookie(WEBIM_COOKIE_VISITOR_IN_CHAT, $res, time() + 30, '/');
}
$user_in_chat = false;
if($_COOKIE[WEBIM_COOKIE_VISITOR_IN_CHAT]) {
$user_in_chat = true;
}
$invite_image = $location . "/themes/" . Browser::getCurrentTheme() . '/images/default-auto-invite-operator.gif';
if($operators_count == 1) {
$operator = Operator::getInstance()->GetOperatorById(array_shift($operators));
if(!empty($operator) && !empty($operator['avatar'])) {
$invite_image = $operator['avatar'];
}
}
$json = new Json(SERVICES_JSON_LOOSE_TYPE);
$statistics = getUsersStatsFromCookie();//isset($_COOKIE[WEBIM_COOKIE_AUTOINVITE_STATS]) ? $json->decode($_COOKIE[WEBIM_COOKIE_AUTOINVITE_STATS]) : null;
$total_time_on_site = isset($_COOKIE[WEBIM_COOKIE_TOTAL_TIME_ON_SITE]) ? intval($_COOKIE[WEBIM_COOKIE_TOTAL_TIME_ON_SITE]) : 0;
$visited_pages = array();
if(isset($statistics['visited_pages']) && is_array($statistics['visited_pages'])) {
foreach ($statistics['visited_pages'] as $p) {
if(isset($p['url'], $p['time'], $p['referrer'])) {
function getAvatar($operatorId)
{
$operator = Operator::getInstance()->GetOperatorById($operatorId);
$avatar = $operator['avatar'];
return $avatar;
}
*
* Данный файл является частью проекта Веб Мессенджер.
*
* Все права защищены. (c) 2005-2009 ООО "ТОП".
* Данное программное обеспечение и все сопутствующие материалы
* предоставляются на условиях лицензии, доступной по адресу
* http://webim.ru/license.html
*
*/
require_once 'classes/functions.php';
require_once 'classes/class.thread.php';
require_once 'classes/class.visitsession.php';
require_once 'classes/class.visitedpage.php';
require_once 'classes/class.invitation.php';
$trackStateStrings = array(INVITATION_UNINITIALIZED => "uninitialized", INVITATION_CAN_BE_SENT => "can-be-sent", INVITATION_SENT => "sent", INVITATION_ACCEPTED => "accepted", INVITATION_REJECTED => "rejected", INVITATION_TIMEOUT => "timeout", INVITATION_MISSED => "missed");
if (!Operator::getInstance()->hasViewTrackerOperators()) {
die;
}
$event = verify_param("event", "/^(init|poll|accept|reject|timeout|left)\$/");
$visitsessionid = VisitSession::GetInstance()->updateCurrentOrCreateSession();
if ($event == "init") {
initVisitedPage($visitsessionid, Browser::getCurrentTheme());
exit;
}
$pageid = verify_param("pageid", "/^[a-z0-9]{32}\$/");
// FIXME: do we really need this udpate?
VisitSession::GetInstance()->UpdateVisitSession($visitsessionid);
VisitedPage::GetInstance()->UpdateVisitedPage($pageid);
$visitedpage = VisitedPage::GetInstance()->GetVisitedPageById($pageid);
$state = Invitation::GetInstance()->GetInvitationState($pageid);
$showInvitation = NULL;
require_once '../classes/class.smartyclass.php';
$TML = new SmartyClass();
$operator = Operator::getInstance()->GetLoggedOperator();
$threadid = verify_param("thread", "/^\\d{1,8}\$/");
$token = verify_param("token", "/^\\d{1,8}\$/");
$thread = Thread::getInstance()->GetThreadById($threadid);
$visitSession = VisitSession::GetInstance()->GetVisitSessionById($thread['visitsessionid']);
$TML->assign('visit_session', $visitSession);
if (!$thread || !isset($thread['token']) || $token != $thread['token']) {
die("wrong thread");
}
$nextid = verify_param("nextoperatorid", "/^\\d{1,8}\$/");
$nextdepartmentid = verify_param("nextdepartmentid", "/^\\d{1,8}\$/");
$page = array();
if (!empty($nextid)) {
$nextOperator = Operator::getInstance()->GetOperatorById($nextid);
$TML->assign('nextoperator', $nextOperator);
}
if (!empty($nextdepartmentid)) {
$nextdepartment = Department::getInstance()->getById($nextdepartmentid, Resources::getCurrentLocale());
$TML->assign('nextdepartment', $nextdepartment);
}
$errors = array();
ThreadProcessor::getInstance()->ProcessThread($threadid, 'redirect', array('nextoperatorid' => $nextid, 'nextdepartmentid' => $nextdepartmentid, 'operator' => Operator::getInstance()->GetLoggedOperator()));
$TML->assign('page_settings', $page);
if (count($errors) > 0) {
$TML->assign('errors', $errors);
$TML->display('chat_error.tpl');
} else {
$TML->display('redirected.tpl');
}
protected function getReportLostOrInterceptedByOperator($start, $end, $intercepted = false, $departmentid = null, $locale = null)
{
$afrom = "";
$awhere = "";
$params = array($start, $end);
if ($departmentid !== null || $locale !== null) {
$afrom = "\n\t \t\t\tLEFT JOIN\n\t \t\t\t\t{operatorlastaccess} as ola\n\t \t\t\tON\n\t \t\t\t\tlv.operatorid = ola.operatorid\n\t \t\t ";
if ($departmentid !== null) {
$awhere .= "\n\t \t\t\t\tAND lv.operatorid IN (\n\t \t\t\t\t\tSELECT operatorid \n\t \t\t\t\t\tFROM {operatordepartment} \n\t \t\t\t\t\tWHERE departmentid = ?\n\t \t\t\t\t)\n\t \t\t\t";
$params[] = $departmentid;
}
if ($locale !== null) {
$awhere .= "AND (ola.locales LIKE ? OR ola.locales IS NULL)";
$params[] = '%' . $locale . '%';
}
}
$sql = "SELECT\n lv.operatorid as opid,\n \tCOUNT(lv.id) as lost_vistors_count,\n \tAVG(lv.waittime) as avg_waittime\n\t\t\t\tFROM \n\t\t\t\t\t{lostvisitor} as lv\n\t\t\t\tLEFT JOIN \n\t\t\t\t\t{thread} as t\n\t\t\t\tON\n\t\t\t\t\tt.threadid = lv.threadid\n\t\t\t\t{$afrom}\n\t\t\t\tWHERE\n\t\t\t\t\tunix_timestamp(t.created) >= ? \t\n\t\t\t\tAND \n\t\t\t\t\tunix_timestamp(t.created) < ?\n\t\t\t\tAND \n\t\t\t\t\tlv.anotheroperatorid IS " . ($intercepted ? "NOT" : "") . " NULL\n\t\t\t\t{$awhere}\n\t\t\t\tGROUP BY opid";
try {
$this->db->Query($sql, $params);
$result = array();
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
$result[$row['opid']] = $row;
$result[$row['opid']]['avg_waittime_str'] = (int) ($result[$row['opid']]['avg_waittime'] / 60) . ":" . $result[$row['opid']]['avg_waittime'] % 60;
}
} catch (Exception $e) {
}
$query = "SELECT lv.operatorid FROM {operatorlastaccess} as lv {$afrom} WHERE 1 {$awhere}";
try {
$this->db->Query($query, array_slice($params, 2, 2));
$operators = array();
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
$operators[$row['operatorid']] = null;
}
} catch (Exception $e) {
}
if (count($operators) == 0) {
return;
}
foreach (array_keys($operators) as $id) {
$operator = Operator::getInstance()->GetOperatorById($id);
if (!isset($result[$id])) {
$result[$id] = array("opid" => $id, "lost_vistors_count" => 0, "avg_waittime" => 0, "dispersion" => 0, "avg_waittime" => 0, "st_deviation" => 0);
}
$result[$id]['name'] = $operator['fullname'];
}
$sql = "SELECT\n lv.operatorid as opid,\n \tlv.waittime\n\t\t\t\tFROM \n\t\t\t\t\t{lostvisitor} as lv\n\t\t\t\tLEFT JOIN \n\t\t\t\t\t{thread} as t\n\t\t\t\tON\n\t\t\t\t\tt.threadid = lv.threadid\n\t\t\t\t{$afrom}\n\t\t\t\tWHERE\n\t\t\t\t\tunix_timestamp(t.created) >= ?\n\t\t\t\tAND \n\t\t\t\t\tunix_timestamp(t.created) < ?\n\t\t\t\tAND \n\t\t\t\t\tlv.anotheroperatorid IS " . ($intercepted ? "NOT" : "") . " NULL\n\t\t\t\t{$awhere}\n\t\t\t\t";
try {
$this->db->Query($sql, $params);
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
if ($result[$row['opid']]['lost_vistors_count'] == 0) {
continue;
}
if (!isset($result[$row['opid']]['dispersion'])) {
$result[$row['opid']]['dispersion'] = 0;
}
$result[$row['opid']]['dispersion'] += ($result[$row['opid']]['avg_waittime'] - $row['waittime']) * ($result[$row['opid']]['avg_waittime'] - $row['waittime']) / $result[$row['opid']]['lost_vistors_count'];
$result[$row['opid']]['st_deviation'] = sprintf("%.2f", sqrt($result[$row['opid']]['dispersion']));
}
} catch (Exception $e) {
}
return $result;
}
private function joinThreadAndSendMessage($thread, $operatorId)
{
$threadid = $thread['threadid'];
$operator = Operator::getInstance()->GetOperatorById($operatorId);
if ($operatorId != $thread['operatorid']) {
$message = Resources::Get("chat.status.operator.joined", array($operator['fullname']), $thread['locale']);
Thread::getInstance()->PostMessage($threadid, KIND_EVENTS, $message);
// should explicitly send empty string for unset avatar
$avatar = isset($operator['avatar']) && !empty($operator['avatar']) ? $operator['avatar'] : "";
Thread::getInstance()->PostMessage($threadid, KIND_AVATAR, $avatar);
}
$this->joinThread($thread, $operatorId);
}
<?php /* * * Данный файл является частью проекта Веб Мессенджер. * * Все права защищены. (c) 2005-2009 ООО "ТОП". * Данное программное обеспечение и все сопутствующие материалы * предоставляются на условиях лицензии, доступной по адресу * http://webim.ru/license.html * */ EventController::getInstance()->addEventListener(EventController::EVENT_OPERATOR_STATUS, array(Operator::getInstance(), "UpdateOperatorStatus")); EventController::getInstance()->addEventListener(EventController::EVENT_OPERATOR_STATUS, array(Operator::getInstance(), "updateOperatorOnlineStats")); EventController::getInstance()->addEventListener(EventController::EVENT_OPERATOR_PING, array(Operator::getInstance(), "updateOperatorOnlineStatsForThread")); EventController::getInstance()->addEventListener(EventController::EVENT_OPERATOR_PING, array(ThreadProcessor::getInstance(), "ProcessThread"));
public function getAdvancedReport($start, $end, $departmentid = null, $locale = null)
{
$afrom = "";
$awhere = "";
$params = array("start" => $start, "end" => $end);
if ($departmentid !== null || $locale !== null) {
if ($departmentid !== null) {
$awhere .= "\n\t \t\t\t\tWHERE o.operatorid IN (\n\t \t\t\t\t\tSELECT operatorid \n\t \t\t\t\t\tFROM {operatordepartment} \n\t \t\t\t\t\tWHERE departmentid = :departmentid\n\t \t\t\t\t)\n\t \t\t\t";
$params['departmentid'] = $departmentid;
}
if ($locale !== null) {
$awhere .= empty($awhere) ? 'WHERE ' : 'AND ';
$awhere .= "(o.locales LIKE :locale OR o.locales IS NULL)";
$params['locale'] = '%' . $locale . '%';
}
}
$sql = "SELECT\n o.operatorid as opid,\n \t(\n \tSELECT\n \tAVG(rate)\n \tFROM\n \t{rate} as r\n \tWHERE\n \toperatorid = o.operatorid\n \tAND\n \tunix_timestamp(r.date) >= :start\n \tAND\n \tunix_timestamp(r.date) < :end\n \tAND\n \t\tdeldate IS NULL\n \t\t) AS rating, \n \t(\n \tSELECT\n \t\tCOUNT(rate)\n \t \tFROM\n \t {rate} as r\n \tWHERE\n \toperatorid = o.operatorid\n \t\tAND\n \tunix_timestamp(r.date) >= :start\n \tAND\n \tunix_timestamp(r.date) < :end\n \tAND\n \t\tdeldate IS NULL\n ) AS rate_count, \n (\n \tSELECT \n \t\tSEC_TO_TIME(SUM(seconds)) as online_time\n\t\t\t\t\tFROM \n\t\t\t\t\t\t{operatoronline}\n\t\t\t\t\tWHERE \n\t\t\t\t\t\toperatorid = o.operatorid and threadid = -1\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(date) >= :start \t\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(date) < :end\n\t\t\t\t\tGROUP BY operatorid\n\t\t\t\t) as online_time,\n\t\t\t\t(\n \tSELECT \n \t\tSEC_TO_TIME(SUM(seconds)) as online_time\n\t\t\t\t\tFROM \n\t\t\t\t\t\t{operatoronline}\n\t\t\t\t\tWHERE \n\t\t\t\t\t\toperatorid = o.operatorid and threadid = -2\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(date) >= :start \t\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(date) < :end\n\t\t\t\t\tGROUP BY operatorid\n\t\t\t\t) as online_chatting_time,\n\t\t\t\t(\n \tSELECT \n \t\tSEC_TO_TIME(SUM(seconds)) as online_time\n\t\t\t\t\tFROM \n\t\t\t\t\t\t{operatoronline}\n\t\t\t\t\tWHERE \n\t\t\t\t\t\toperatorid = o.operatorid and threadid > 0\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(date) >= :start \t\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(date) < :end\n\t\t\t\t\tGROUP BY operatorid\n\t\t\t\t) as online_sum_chatting_time,\n\t\t\t\t(\n \tSELECT \n \t\tSUM(seconds) as online_time\n\t\t\t\t\tFROM \n\t\t\t\t\t\t{operatoronline}\n\t\t\t\t\tWHERE \n\t\t\t\t\t\toperatorid = o.operatorid and threadid > 0\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(date) >= :start \t\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(date) < :end\n\t\t\t\t\tGROUP BY operatorid\n\t\t\t\t) as online_sum_chatting_time_seconds,\n\t\t\t\t(\n\t\t\t\t\tSELECT \n\t\t\t\t\t\tCOUNT(i.invitationid)\n\t\t\t\t\tFROM\n\t\t\t\t\t\t{invitation} as i\n\t\t\t\t\tINNER JOIN\n\t\t\t\t\t\t{thread} as t\n\t\t\t\t\tON\n\t\t\t\t\t\ti.threadid = t.threadid\n\t\t\t\t\tWHERE \n\t\t\t\t\t\tt.operatorid = o.operatorid\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(t.created) >= :start \t\n\t\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(t.created) < :end\n\t\t\t\t) as invited_users\n\t\t\t\tFROM \n\t\t\t\t\t{operatorlastaccess} as o\n\t\t\t\t{$awhere}\n\t\t\t\tORDER BY o.operatorid\n \t ";
try {
$this->db->Query($sql, $params);
$result = array();
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
$result[$row['opid']] = $row;
$result[$row['opid']]['threads'] = 0;
$result[$row['opid']]['msgs'] = 0;
$result[$row['opid']]['avglen'] = 0;
if (!$result[$row['opid']]['online_time']) {
$result[$row['opid']]['online_time'] = 0;
}
if (!$result[$row['opid']]['online_sum_chatting_time']) {
$result[$row['opid']]['online_sum_chatting_time'] = 0;
}
if (!$result[$row['opid']]['online_chatting_time']) {
$result[$row['opid']]['online_chatting_time'] = 0;
}
if (!$result[$row['opid']]['online_sum_chatting_time_seconds']) {
$result[$row['opid']]['online_sum_chatting_time_seconds'] = 0;
}
$result[$row['opid']]['online_avg_chatting_time'] = 0;
}
} catch (Exception $e) {
}
if (empty($result)) {
return array();
}
foreach ($result as $id => $data) {
$operator = Operator::getInstance()->GetOperatorById($id);
$result[$id]['name'] = $operator['fullname'];
}
$sql = "SELECT\n m.operatorid as opid,\n COUNT(DISTINCT(m.threadid)) as threads,\n SUM(m.kind = :kind) as msgs,\n AVG(CHAR_LENGTH(m.message)) as avglen \n FROM\n \t{message} as m\n WHERE\n \tm.operatorid IS NOT NULL\n \t\tAND\n \t\t\tm.operatorid IN (" . implode(", ", array_keys($result)) . ")\n AND\n unix_timestamp(m.created) >= :start\n AND\n unix_timestamp(m.created) < :end \n GROUP BY\n m.operatorid";
try {
$this->db->Query($sql, array("kind" => KIND_AGENT, "start" => $start, "end" => $end));
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
$result[$row['opid']] = array_merge($result[$row['opid']], $row);
if ($result[$row['opid']]['online_sum_chatting_time_seconds'] != 0) {
$online_avg_chatting_time = $result[$row['opid']]['online_sum_chatting_time_seconds'] / $result[$row['opid']]['threads'];
$result[$row['opid']]['online_avg_chatting_time'] = sprintf("%02d", (int) ($online_avg_chatting_time / 60)) . ":" . sprintf("%02d", $online_avg_chatting_time % 60);
} else {
$result[$row['opid']]['online_avg_chatting_time'] = 0;
}
}
} catch (Exception $e) {
}
$sql = "\n \t\tSELECT threadid AS tid, \n \t\t\t(\n\t\t\t\t\tSELECT created\n\t\t\t\t\tFROM {thread}\n\t\t\t\t\tWHERE\n\t\t\t\t\tthreadid = tid\n\t\t\t\t\tLIMIT 1\n\t\t\t\t) AS started, \n\t\t\t\t(\n\t\t\t\t\tSELECT created\n\t\t\t\t\tFROM {message}\n\t\t\t\t\tWHERE kind = ?\n\t\t\t\t\tAND threadid = tid \n\t\t\t\t\tAND operatorid IS NOT NULL \n\t\t\t\t\tORDER BY created ASC \n\t\t\t\t\tLIMIT 1\n\t\t\t\t) AS replied, \n\t\t\t\t(\n\t\t\t\t\tSELECT operatorid\n\t\t\t\t\tFROM {message}\n\t\t\t\t\tWHERE kind = ?\n\t\t\t\t\tAND threadid = tid \n\t\t\t\t\tAND operatorid IS NOT NULL \n\t\t\t\t\tORDER BY created ASC \n\t\t\t\t\tLIMIT 1\n\t\t\t\t) AS operatorid, \n\t\t\t\t(\n\t\t\t\t\tSELECT UNIX_TIMESTAMP(replied) - UNIX_TIMESTAMP(started)\n\t\t\t\t) AS delta\n\t\t\t\tFROM {message}\n\t\t\t\tWHERE\n\t\t\t\t\t\toperatorid IN (" . implode(", ", array_keys($result)) . ")\n\t\t\t\tAND\n\t\t\t\t\t\tunix_timestamp(created) >= ? \t\n\t\t\t\tAND \n\t\t\t\t\t\tunix_timestamp(created) < ?\n\t\t\t\tGROUP BY threadid";
try {
$this->db->Query($sql, array(KIND_AGENT, KIND_AGENT, $start, $end));
$result_deltas = array();
while ($this->db->nextRecord()) {
$row = $this->db->getRow();
if ($row['operatorid'] == null) {
continue;
}
$opid = $row['operatorid'];
if (!isset($result_deltas[$opid])) {
$result_deltas[$opid]['sum'] = 0;
$result_deltas[$opid]['count'] = 0;
$result_deltas[$opid]['sum_square'] = 0;
$result_deltas[$opid]['values'] = array();
}
$result_deltas[$opid]['sum'] += $row['delta'];
$result_deltas[$opid]['count'] += 1;
$result_deltas[$opid]['sum_square'] += sqrt($row['delta']);
$result_deltas[$opid]['values'][] = $row['delta'];
}
} catch (Exception $e) {
}
foreach ($result as $k => $v) {
$result[$k]['avg_answer_time'] = 0;
$result[$k]['answer_time_st_deviation'] = 0;
$opid = $v['opid'];
if (isset($result_deltas[$opid])) {
$avg = $result_deltas[$opid]['sum'] / $result_deltas[$opid]['count'];
$avg_ceil = ceil($avg);
$result[$k]['avg_answer_time'] = sprintf("%02d", (int) ($avg_ceil / 60)) . ":" . sprintf("%02d", $avg_ceil % 60);
$dispersion = 0;
foreach ($result_deltas[$opid]['values'] as $v) {
$dispersion += ($avg - $v) * ($avg - $v) / $result_deltas[$opid]['count'];
}
$result[$k]['answer_time_st_deviation'] = sprintf("%.2f", sqrt($dispersion));
}
}
return $result;
}
private static function getOperatorFullNameToShow($thread)
{
if (empty($thread['nextoperatorid'])) {
return $thread['operatorfullname'];
} else {
$op = Operator::getInstance()->getOperatorById($thread['nextoperatorid']);
return $op['fullname'];
}
}
* http://webim.ru/license.html
*
*/
$TITLE_KEY = 'page_login.title';
require_once '../classes/functions.php';
require_once '../classes/common.php';
require_once '../classes/class.smartyclass.php';
require_once '../classes/class.operator.php';
require_once '../classes/class.browser.php';
$TML = new SmartyClass($TITLE_KEY);
$errors = array();
if (isset($_REQUEST['login']) && isset($_REQUEST['password'])) {
$login = get_mandatory_param('login');
$password = get_mandatory_param('password');
$remember = isset($_REQUEST['isRemember']) && $_REQUEST['isRemember'] == "on";
$e = Operator::getInstance()->DoLogin($login, $password, $remember);
if (isset($e)) {
$errors[] = $e;
}
if (empty($errors)) {
if (!empty($_REQUEST['redir'])) {
header("Location: " . $_REQUEST['redir']);
} else {
header("Location: " . WEBIM_ROOT . "/");
}
exit;
}
}
$TML->assign('errors', $errors);
$TML->assign('isRemember', true);
if (!empty($_REQUEST['redir'])) {
$tmlPage['locales'] = getAvailableLocalesForChat();
Operator::getInstance()->ensureOperatorsAreInLastAccess();
$errors = array();
if (isset($_GET['startday'])) {
$startday = verify_param("startday", "/^\\d+\$/");
$startmonth = verify_param("startmonth", "/^\\d{2}.\\d{2}\$/");
$endday = verify_param("endday", "/^\\d+\$/");
$endmonth = verify_param("endmonth", "/^\\d{2}.\\d{2}\$/");
$start = get_form_date($startday, $startmonth);
$end = get_form_date($endday, $endmonth) + 24 * 60 * 60;
$locale = verify_param("locale", "/^(en|ru)\$/");
$departmentid = verify_param("departmentid", "/^\\d+\$/");
if ($start > $end) {
$errors[] = Resources::Get("statistics.wrong.dates");
}
Operator::getInstance()->loadOnlineStatsIntoDB();
$tmlPage['reportByDate'] = MapperFactory::getMapper("Thread")->getReportByDate($start, $end, $departmentid, $locale);
$tmlPage['reportByDateTotal'] = MapperFactory::getMapper("Thread")->getReportTotalByDate($start, $end, $departmentid, $locale);
$tmlPage['reportByAgent'] = Thread::getInstance()->GetReportByAgent($start, $end, $departmentid, $locale);
$tmlPage['reportLostVisitors'] = MapperFactory::getMapper("LostVisitor")->getReportByOperator($start, $end, $departmentid, $locale);
$tmlPage['reportInterceptedVisitors'] = MapperFactory::getMapper("LostVisitor")->getReportInterceptedByOperator($start, $end, $departmentid, $locale);
$tmlPage['reportByAgentByDate'] = MapperFactory::getMapper("Operator")->getAdvancedReportByDate($start, $end, $departmentid, $locale);
$tmlPage['locale'] = $locale;
$tmlPage['departmentid'] = $departmentid;
$tmlPage['showresults'] = count($errors) ? 0 : 1;
$tmlPage["formstartday"] = date("d", $start);
$tmlPage["formstartmonth"] = date("m.y", $start);
$tmlPage["formendday"] = date("d", $end - 24 * 60 * 60);
$tmlPage["formendmonth"] = date("m.y", $end - 24 * 60 * 60);
} else {
$curr = getdate($currTime);
<?php
/*
*
* Данный файл является частью проекта Веб Мессенджер.
*
* Все права защищены. (c) 2005-2009 ООО "ТОП".
* Данное программное обеспечение и все сопутствующие материалы
* предоставляются на условиях лицензии, доступной по адресу
* http://webim.ru/license.html
*
*/
$TITLE_KEY = 'active.visits.queue';
require_once dirname(__FILE__) . '/inc/admin_prolog.php';
require_once '../classes/functions.php';
require_once '../classes/class.thread.php';
require_once '../classes/class.smartyclass.php';
$TML = new SmartyClass($TITLE_KEY);
$o = Operator::getInstance();
$operator = $o->GetLoggedOperator();
if ($o->isOperatorsLimitExceeded()) {
$TML->display('operators_limit.tpl');
require_once dirname(__FILE__) . '/inc/admin_epilog.php';
die;
}
$TML->assign('visit_details', get_app_location(true, false) . '/operator/visit.php?pageid=');
$TML->display('../templates/active_visitors.tpl');
require_once dirname(__FILE__) . '/inc/admin_epilog.php';
<?php
/*
*
* Данный файл является частью проекта Веб Мессенджер.
*
* Все права защищены. (c) 2005-2009 ООО "ТОП".
* Данное программное обеспечение и все сопутствующие материалы
* предоставляются на условиях лицензии, доступной по адресу
* http://webim.ru/license.html
*
*/
require_once '../classes/functions.php';
require_once '../classes/class.operator.php';
require_once '../classes/class.smartyclass.php';
require_once '../classes/models/generic/class.mapperfactory.php';
Operator::getInstance()->IsCurrentUserAdminOrRedirect();
$TML = new SmartyClass();
$TML->assign('operators', Operator::getInstance()->enumOperatorsWithOnlineStatus());
$TML->display('operators.tpl');
require_once '../classes/class.operator.php';
require_once '../classes/class.adminurl.php';
require_once '../classes/class.smartyclass.php';
require_once '../classes/class.thread.php';
require_once '../classes/class.visitsession.php';
require_once '../classes/models/generic/class.mapperfactory.php';
$banMapper = MapperFactory::getMapper("Ban");
$TML = new SmartyClass($TITLE_KEY);
if (!isset($_REQUEST['submitted'])) {
if (isset($_REQUEST['address'])) {
$TML->assign('address', $_REQUEST['address']);
}
$TML->assign('till', date(getDateTimeFormat(), time() + 24 * 60 * 60));
// next day
}
$operator = Operator::getInstance()->GetLoggedOperator();
$errors = array();
if (isset($_REQUEST['submitted'])) {
$banid = verify_param("banid", "/^(\\d{1,9})?\$/", "");
$address = get_mandatory_param("address");
$till = get_mandatory_param("till");
$comment = get_mandatory_param('comment');
if (empty($address)) {
$errors[] = Resources::Get("errors.required", Resources::Get('form.field.address'));
} elseif (!preg_match("/^(\\d{1,3}.\\d{1,3}.\\d{1,3}.\\d{1,3})\$/", $address) && !preg_match("/^([a-z0-9-]+\\.)+[a-z0-9-]+\$/", $address)) {
$errors[] = Resources::Get("errors.format", Resources::Get("form.field.address"));
}
if (empty($till)) {
$errors[] = Resources::Get("errors.required", Resources::Get('form.field.till'));
}
$isCreateMode = empty($banid);
*
*/
require_once '../classes/functions.php';
require_once '../classes/class.thread.php';
require_once '../classes/class.pagination.php';
require_once '../classes/class.smartyclass.php';
$operator = Operator::getInstance()->GetLoggedOperator();
$TML = new SmartyClass();
$action = $_REQUEST['action'];
$TML->assign('action', $action);
$threadid = verify_param('thread', "/^\\d{1,8}\$/");
$token = verify_param('token', "/^\\d{1,8}\$/");
$TML->assign('threadid', $threadid);
$TML->assign('token', $token);
if ($action == 'operators') {
$found = Operator::getInstance()->getOnlineOperatorsWithDepartments($operator['operatorid'], Resources::getCurrentLocale());
$TML->assign('operators', $found);
// $out = setupPage($found, $action, 'operatorid', 'fullname');
// $TML->assign('out', $out);
} elseif ($action == 'visitor_redirected') {
$TML->Assign('link', WEBIM_ROOT . '/operator/agent.php?thread=' . $threadid . '&token=' . $token . '&level=ajaxed&viewonly=true');
} elseif ($action == 'chat_closed') {
$TML->Assign('link', WEBIM_ROOT . '/operator/agent.php?thread=' . $threadid . '&token=' . $token . '&level=ajaxed&viewonly=true&history=true');
}
$TML->display('popup.tpl');
function setupPage($list, $action, $idfield, $valuefield)
{
global $token, $threadid, $TML;
$pagination = setup_pagination($list);
if (!empty($pagination)) {
$page = array();
