/**
* 察看详细
*/
public function actionQualityDetail()
{
#------初始化------#
$this->_modelQuality = $this->_getGlobalData('Model_Quality', 'object');
#------初始化------#
if ($this->_isPost()) {
switch ($_POST['submit_type']) {
case '0':
//质检
$this->_utilMsg->showMsg(false);
break;
case '1':
//申诉
if ($this->_modelQuality->update(array('status' => $_POST['status'], 'complain_content' => $_POST['complain_content'], 'complain_time' => CURRENT_TIME), "Id={$_POST['Id']}")) {
#------添加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('Id' => $_POST['work_order_id']), Model_OrderLog::AGAIN);
#------添加日志------#
$this->_utilMsg->showMsg(false);
} else {
$this->_utilMsg->showMsg(Tools::getLang('APPEAL_ERROR', __CLASS__), -2);
}
break;
default:
//默认回复申诉
$updateArr = array('status' => $_POST['status'], 'reply_content' => $_POST['reply_content'], 'reply_time' => CURRENT_TIME);
if ($_POST['status'] == 3) {
$updateArr['scores'] = '0';
}
//如果申诉为同意申诉,将把扣分设置为0,不扣分;
if ($this->_modelQuality->update($updateArr, "Id={$_POST['Id']}")) {
$this->_utilMsg->showMsg(false);
} else {
$this->_utilMsg->showMsg(Tools::getLang('REPLY_APPEAL_ERROR', __CLASS__), -2);
}
break;
}
} else {
#------初始化------#
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_modelSysconfig = $this->_getGlobalData('Model_Sysconfig', 'object');
$this->_modelGameSerList = $this->_getGlobalData('Model_GameSerList', 'object');
$this->_modelOperatorList = $this->_getGlobalData('Model_OperatorList', 'object');
$this->_modelQuestionType = $this->_getGlobalData('Model_QuestionType', 'object');
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$user = $this->_getGlobalData('user');
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
#------初始化------#
#------质检详细------#
$qualityOptions = $this->_getGlobalData('quality_options');
$qualityList = $this->_modelQuality->findByQaId($_GET['qa_id']);
$qualityList['word_option_id'] = $qualityOptions[$qualityList['option_id']];
$qualityList['word_status'] = $this->_statusOptions[$qualityList['status']];
$qualityList['word_quality_user_id'] = $user[$qualityList['quality_user_id']]['full_name'];
$qualityList['word_again_user_id'] = $user[$qualityList['again_user_id']]['full_name'];
$qualityList['reply_time'] = $qualityList['reply_time'] ? date('Y-m-d H:i:s', $qualityList['reply_time']) : '';
$qualityList['quality_time'] = $qualityList['quality_time'] ? date('Y-m-d H:i:s', $qualityList['quality_time']) : '';
$qualityList['complain_time'] = $qualityList['complain_time'] ? date('Y-m-d H:i:s', $qualityList['complain_time']) : '';
$qualityList['again_time'] = $qualityList['again_time'] ? date('Y-m-d H:i:s', $qualityList['again_time']) : '';
#------质检详细------#
$dataList = $this->_modelWorkOrder->findByIdDetail($_GET['work_order_id']);
//获取工单整个数组,包括关联表
if (!$dataList) {
$this->_utilMsg->showMsg(Tools::getLang('CONTENT_ERROR', __CLASS__), -2);
}
//防止错误
$dialogArr = $dataList;
//客服与用户的对话数组
$dataList = $dataList[0];
//列表详细
#------载入缓存------#
$gameTypeArr = Model::getTtwoArrConvertOneArr($this->_modelSysconfig->getValueToCache('game_type'), 'Id', 'name');
//游戏类型
$workOrderSourceArr = $this->_modelSysconfig->getValueToCache('workorder_source');
//工单来源
$workOrderStatusArr = $this->_modelSysconfig->getValueToCache('workorder_status');
//工单状态
$gameSerList = $this->_modelGameSerList->findById($dataList['game_server_id']);
$operatorList = $this->_modelOperatorList->findById($dataList['operator_id']);
#------载入缓存------#
foreach ($dialogArr as &$list) {
$list['qa_time'] = date('Y-m-d H:i:s', $list['qa_time']);
$list['word_reply_name'] = $user[$list['user_id']]['nick_name'];
}
$workOrderDetailArr = unserialize($dataList['detail']);
//获取工单的详细信息
$userData = $workOrderDetailArr['user_data'];
//获取提交工单用户的详细信息
$userData['register_date'] = date('Y-m-d H:i:s', $userData['register_date']);
$userQuestionDetail = $workOrderDetailArr['form_detail'];
//获取提问类型工单的值
$questionDetail = $this->_modelQuestionType->findById($dataList['question_type']);
//查找问题类型
#------跟椐ID转换文字显示------#
$dataList['word_question_type'] = $questionDetail['title'];
//获取问题类型的中文名称以方便显示
$dataList['word_game_type'] = $gameTypeArr[$dataList['game_type']];
$dataList['word_source'] = $workOrderSourceArr[$dataList['source']];
$dataList['word_status'] = $workOrderStatusArr[$dataList['status']];
$dataList['word_game_server_id'] = $gameSerList['server_name'];
$dataList['word_operator_id'] = $operatorList['operator_name'];
$dataList['create_time'] = date('Y-m-d H:i', $dataList['create_time']);
$dataList['word_quality_id'] = $user[$dataList['quality_id']]['full_name'];
#------跟椐ID转换文字显示------#
$questionDetail = $questionDetail['form_table'];
//获取问题类型的表单配置值
$userQuestionDetailArr = array();
//初始化显示提交问题类型数组
if (count($questionDetail)) {
foreach ($questionDetail as $value) {
//将表单转换为key/value方式,方便显示
if ($value['type'] == 'game_server_list') {
continue;
}
//如果为服务器列表将跳过,因为已经在工单上面有了.
switch ($value['type']) {
case 'select':
$userQuestionDetailArr[$value['title']] = $value['options'][$userQuestionDetail[$value['name']]];
break;
default:
$userQuestionDetailArr[$value['title']] = $userQuestionDetail[$value['name']];
break;
}
}
}
#------日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_view->assign('log', $this->_modelOrderLog->getLog($_GET['work_order_id']));
#------日志------#
$this->_view->assign('scorce', $this->_modelQuality->getScorce());
$this->_view->assign('qualityOptions', $qualityOptions);
$this->_view->assign('qualityList', $qualityList);
$this->_view->assign('workOrderStatusArr', $workOrderStatusArr);
$this->_view->assign('userData', $userData);
$this->_view->assign('userQuestionDetailArr', $userQuestionDetailArr);
//问题类型显示
$this->_view->assign('dialogArr', $dialogArr);
//对话详细
$this->_view->assign('data', $dataList);
//表单详细信息
$this->_view->assign('userClass', $this->_utilRbac->getUserClass());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
}
/**
* 查看工单详细
*/
public function actionDetail()
{
$dataList = $this->_modelWorkOrder->findByIdToDetail($_GET['Id']);
$_REQUEST['operator_id'] = $dataList['operator_id'];
$this->_checkOperatorAct(true);
$dialogList = $this->_modelWorkOrderQa->findByWorkOrderId($_GET['Id']);
#------载入缓存------#
$gameTypeArr = Model::getTtwoArrConvertOneArr($this->_modelSysconfig->getValueToCache('game_type'), 'Id', 'name');
//游戏类型
$workOrderSourceArr = $this->_modelSysconfig->getValueToCache('workorder_source');
//工单来源
$workOrderStatusArr = $this->_modelSysconfig->getValueToCache('workorder_status');
//工单状态
$gameServerList = $this->_getGlobalData('gameser_list');
$TimeDifference = intval($gameServerList[$dataList['game_server_id']]['time_zone']) * 3600;
//时差
$gameServerList = Model::getTtwoArrConvertOneArr($gameServerList, 'Id', 'server_name');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$user = $this->_getGlobalData('user_all');
$departmentList = $this->_getGlobalData('department');
$departmentList = Model::getTtwoArrConvertOneArr($departmentList, 'Id', 'name');
#------载入缓存------#
#------跟椐ID转换文字显示------#
$dataList['word_status'] = $workOrderStatusArr[$dataList['status']];
$dataList['word_game_type'] = $gameTypeArr[$dataList['game_type']];
$dataList['word_source'] = $workOrderSourceArr[$dataList['source']];
$dataList['word_game_server_id'] = $gameServerList[$dataList['game_server_id']];
$dataList['word_operator_id'] = $operatorList[$dataList['operator_id']];
$dataList['create_time'] = date('Y-m-d H:i:s', $dataList['create_time'] + $TimeDifference);
if ($TimeDifference) {
$dataList['create_time'] .= '(' . Tools::getLang('GAME_SERVER_TIME', 'Common') . ')';
}
$dataList['word_quality_id'] = $dataList['quality_id'] < 0 ? $user[$dataList['quality_id']]['nick_name'] . "[{$departmentList[$user[$dataList['quality_id']]['department_id']]}]" : '未质检';
$dataList['url_nick_name_detail_list'] = Tools::url('MyTask', 'Index', array('view_type' => 2, 'user_nickname' => $dataList['user_nickname']));
$dataList['url_change_verify'] = Tools::url(CONTROL, 'ChangeVerify', array('Id' => $dataList['Id'], 'verify' => $dataList['is_verify'] ? 0 : 1));
#------跟椐ID转换文字显示------#
foreach ($dialogList as &$list) {
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time'] + $TimeDifference);
if ($TimeDifference) {
$list['create_time'] .= '(' . Tools::getLang('GAME_SERVER_TIME', 'Common') . ')';
}
$list["image"] = json_decode($list["image"], true);
$list['word_reply_name'] = $user[$list['user_id']]['full_name'];
}
$workOrderDetailArr = unserialize($dataList['content']);
//获取工单的详细信息
$userData = $workOrderDetailArr['user_data'];
//获取提交工单用户的详细信息
// $userData ['register_date'] =$userData ['register_date']? date ( 'Y-m-d H:i:s', $userData ['register_date'] ):'';
if ($userData['register_date']) {
$userData['register_date'] = date('Y-m-d H:i:s', $userData['register_date'] + $TimeDifference);
if ($TimeDifference) {
$userData['register_date'] .= '(' . Tools::getLang('GAME_SERVER_TIME', 'Common') . ')';
}
} else {
$userData['register_date'] = '';
}
if ($dataList['evaluation_status'] != 0) {
//如果已经评价
$playerEvaluation = $this->_getGlobalData('player_evaluation');
$evaluation = $playerEvaluation[$dataList['evaluation_status']];
$evaluation = $evaluation['title'];
if ($dataList['evaluation_status'] == 3) {
$evaluation .= '： ' . $playerEvaluation[3]['Description'][$dataList['evaluation_desc']];
}
$this->_view->assign('evaluation', $evaluation);
}
$userQuestionDetail = $workOrderDetailArr['form_detail'];
//获取提问类型工单的值
$questionDetail = $this->_modelQuestionType->findById($dataList['question_type']);
//查找问题类型
$dataList['word_question_type'] = $questionDetail['title'];
//获取问题类型的中文名称以方便显示
if ($dataList['source'] != 2) {
//如果工单不是从游戏里面来的话
$questionDetail = $questionDetail['form_table'];
//获取问题类型的表单配置值
$userQuestionDetailArr = array();
//初始化显示提交问题类型数组
if ($questionDetail) {
foreach ($questionDetail as $value) {
//将表单转换为key/value方式,方便显示
if ($value['type'] == 'game_server_list') {
continue;
}
//如果为服务器列表将跳过,因为已经在工单上面有了.
switch ($value['type']) {
case 'select':
$userQuestionDetailArr[$value['title']] = $value['options'][$userQuestionDetail[$value['name']]];
break;
default:
$userQuestionDetailArr[$value['title']] = $userQuestionDetail[$value['name']];
break;
}
}
}
}
#------发送短消息URL------#
$sendMsgUrl = array(1 => '', 2 => Tools::url('MasterFRG', 'SendMail', array('UserId[1]' => $userData['user_id'], 'server_id' => $dataList['game_server_id'], 'lock' => 1)), 3 => Tools::url('GmSftx', 'SendMsg', array('users[1]' => $userData['user_id'], 'server_id' => $dataList['game_server_id'], 'lock' => 1)));
$this->_view->assign('sendMsgUrl', $sendMsgUrl[$dataList['game_type']]);
//url
#------发送短消息URL------#
#------日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_view->assign('log', $this->_modelOrderLog->getLog($_GET['Id']));
#------日志------#
unset($workOrderStatusArr[1]);
//删除待处理状态
unset($workOrderStatusArr[4]);
//删除被玩家删除状态
//玩家附加的信息(腾讯数据)
if (isset($workOrderDetailArr['ext'])) {
$this->_view->assign('userExt', $workOrderDetailArr['ext']);
}
$this->_view->assign('workOrderStatusArr', $workOrderStatusArr);
$this->_view->assign('userData', $userData);
$this->_view->assign('userQuestionDetailArr', $userQuestionDetailArr);
//问题类型显示
$this->_view->assign('dialogArr', $dialogList);
//对话详细
$this->_view->assign('data', $dataList);
//表单详细信息
$this->_view->assign('js', $this->_view->get_curJs());
$this->_url['Verify_OrderVerify'] = Tools::url('Verify', 'OrderVerify', array('work_order_id' => $_GET['Id'], 'game_type_id' => $dataList['game_type'], 'operator_id' => $dataList['operator_id'], 'game_server_id' => $dataList['game_server_id'], 'game_user_id' => $userData['user_id'], 'user_account' => urlencode($userData['user_account']), 'user_nickname' => urlencode($userData['user_nickname'])));
$this->_view->assign('url', $this->_url);
//加载游戏配置
$gameClass = $this->_getGlobalData($dataList['game_type'], 'game');
$isSendOrderReplay = true;
$isSendImage = false;
if ($gameClass) {
$isSendOrderReplay = $gameClass->_isSendOrderReplay;
$isSendImage = $gameClass->_sendImage;
}
$this->_view->assign('isSendOrderReplay', $isSendOrderReplay);
$this->_view->assign('isSendImage', $isSendImage);
$this->_utilMsg->createNavBar();
$this->_view->display();
}