function sendChatTranscripts($_custom = false)
{
global $CONFIG, $INTERNAL, $GROUPS, $INPUTS;
initData(array("INTERNAL", "INPUTS"));
closeChats();
$defmailbox = Mailbox::GetDefaultOutgoing();
$result = queryDB(false, "SELECT `voucher_id`,`subject`,`customs`,`internal_id`,`transcript_text`,`transcript_receiver`,`email`,`chat_id`,`fullname`,`group_id` FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_type`=1 AND `endtime`>0 AND `closed`>0 AND `transcript_sent`=0 LIMIT 1;");
if ($result) {
while ($row = DBManager::FetchArray($result)) {
if (empty($row["transcript_text"])) {
continue;
}
queryDB(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `transcript_sent`=1 WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "' LIMIT 1;");
$rcvs = str_replace(array("%fullname%", "%efullname%"), $row["fullname"], $row["transcript_text"]);
$rcvs = str_replace(array("%email%", "%eemail%"), $row["email"], $rcvs);
$rcvs = str_replace("%rating%", getRatingAVGFromChatId($row["chat_id"]), $rcvs);
$subject = $row["subject"];
$customs = @unserialize($row["customs"]);
$fakeSender = "";
foreach ($INPUTS as $index => $input) {
if ($input->Active && $input->Custom && !isset($GROUPS[$row["group_id"]]->TicketInputsHidden[$index])) {
$cv = "";
if ($input->Type == "CheckBox") {
$cv = !empty($customs[$input->Name]) ? "<!--lang_client_yes-->" : "<!--lang_client_no-->";
} else {
if (!empty($customs[$input->Name]) || $input->Type == "ComboBox") {
$cv = $input->GetClientValue(@$customs[$input->Name]);
}
}
$rcvs = str_replace("%custom" . $index . "%", $cv, $rcvs);
}
}
$rcvs = applyReplacements($rcvs);
$rcvs = Mailbox::FinalizeEmail($rcvs . "\r\n\r\n<!--lz_ref_link-->");
$mailbox = null;
if (!empty($row["group_id"]) && isset($GROUPS[$row["group_id"]]) && !empty($GROUPS[$row["group_id"]]->ChatEmailOut)) {
$mailbox = Mailbox::GetById($GROUPS[$row["group_id"]]->ChatEmailOut);
}
$mailbox = !empty($mailbox) ? $mailbox : $defmailbox;
if ((!empty($CONFIG["gl_soct"]) || $_custom) && !empty($row["transcript_receiver"])) {
sendMail($mailbox, $row["transcript_receiver"], $mailbox->Email, $rcvs, $subject);
}
if (!empty($CONFIG["gl_scto"]) && !$_custom) {
initData(array("INTERNAL"));
$receivers = array();
$resulti = queryDB(true, "SELECT `sender`,`receiver` FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "';");
if ($resulti) {
while ($rowi = DBManager::FetchArray($resulti)) {
if (!empty($INTERNAL[$rowi["sender"]]) && !in_array($rowi["sender"], $receivers)) {
$receivers[] = $rowi["sender"];
} else {
if (!empty($INTERNAL[$rowi["receiver"]]) && !in_array($rowi["receiver"], $receivers)) {
$receivers[] = $rowi["receiver"];
} else {
continue;
}
}
sendMail($mailbox, $INTERNAL[$receivers[count($receivers) - 1]]->Email, $mailbox->Email, $rcvs, $subject);
}
}
}
if (!empty($CONFIG["gl_sctg"]) && !$_custom) {
initData(array("GROUPS"));
sendMail($mailbox, $GROUPS[$row["group_id"]]->Email, $mailbox->Email, $rcvs, $subject);
}
if (!empty($mailbox) && !empty($CONFIG["gl_scct"])) {
if (!empty($CONFIG["gl_uvec"])) {
if (Mailbox::IsValidEmail($row["transcript_receiver"])) {
$fakeSender = $row["transcript_receiver"];
} else {
if (Mailbox::IsValidEmail($row["email"])) {
$fakeSender = $row["email"];
}
}
}
sendMail($mailbox, $CONFIG["gl_scct"], $mailbox->Email, $rcvs, $subject, false, null, $fakeSender);
}
if (!empty($row["voucher_id"])) {
$ticket = new CommercialChatVoucher(null, $row["voucher_id"]);
$ticket->Load();
$ticket->SendStatusEmail();
}
}
}
if (!empty($CONFIG["gl_rm_chats"]) && $CONFIG["gl_rm_chats_time"] == 0) {
queryDB(true, "DELETE FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `transcript_sent` = '1';");
}
}
function SendAutoresponder($_visitor = null, $_browser = null, $_message = null)
{
if (empty($_message)) {
$_message = $this->Messages[0];
}
$tsData = array("", "", "");
if (!empty(Server::$Groups[$this->Group]->PredefinedMessages)) {
$pdm = PredefinedMessage::GetByLanguage(Server::$Groups[$this->Group]->PredefinedMessages, $this->Language);
if ($pdm != null) {
if (!empty($pdm->EmailTicketResponderBodyPlaintext)) {
$tsData[0] = $pdm->EmailTicketResponderBodyPlaintext;
}
if (!empty($pdm->EmailTicketResponderBodyHTML)) {
$tsData[1] = $pdm->EmailTicketResponderBodyHTML;
}
$tsData[2] = $pdm->SubjectTicketResponder;
}
}
for ($i = 0; $i < count($tsData); $i++) {
$tText = ($i != 1 ? $_message->Text : nl2br($_message->Text)) . "<!--lz_ref_link-->";
$tsData[$i] = str_replace("%mailtext%", $tText, $tsData[$i]);
$tsData[$i] = $_message->TextReplace($tsData[$i], $this->Group);
$tsData[$i] = $this->TextReplace($tsData[$i]);
$tsData[$i] = Server::$Groups[$this->Group]->TextReplace($tsData[$i], $this->Language);
if (!empty($_visitor)) {
$tsData[$i] = $_visitor->TextReplace($tsData[$i]);
}
if (!empty($_browser)) {
$tsData[$i] = $_browser->TextReplace($tsData[$i]);
}
$tsData[$i] = Configuration::Replace($tsData[$i]);
$tsData[$i] = Mailbox::FinalizeEmail($tsData[$i], $i == 1);
$tsData[$i] = Server::Replace($tsData[$i]);
}
//$mailbox = Mailbox::GetDefaultOutgoing();
$mailbox = Mailbox::GetById(Server::$Groups[$this->Group]->TicketEmailOut, true);
if ($mailbox != null) {
$mb = clone $mailbox;
$replytoint = Mailbox::IsValidEmail($_message->Email) ? $_message->Email : $mb->Email;
$replytoex = $mb->Email;
$fakeSender = "";
if (!empty(Server::$Configuration->File["gl_usmasend"]) && Mailbox::IsValidEmail($_message->Email)) {
$fakeSender = $_message->Email;
}
if (!empty(Server::$Configuration->File["gl_scom"])) {
Communication::SendEmail($mb, Server::$Configuration->File["gl_scom"], $replytoint, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
if (!empty(Server::$Configuration->File["gl_sgom"])) {
Communication::SendEmail($mb, Server::$Groups[$this->Group]->Email, $replytoint, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
if (!empty(Server::$Configuration->File["gl_ssom"]) && Mailbox::IsValidEmail($_message->Email)) {
Communication::SendEmail($mb, str_replace(";", ",", $_message->Email), $replytoex, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
}
}
function SendAutoresponder($_mailbox, $_message, $_pdm, $_att = null, $_subject = "")
{
global $CONFIG, $GROUPS;
if ($_mailbox != null) {
$mailbox = clone $_mailbox;
$replytoint = Mailbox::IsValidEmail($this->Messages[0]->Email) ? $this->Messages[0]->Email : $mailbox->Email;
$replytoex = $mailbox->Email;
$fakeSender = "";
if (empty($_subject)) {
$_subject = $_pdm != null ? $_pdm->SubjectTicket : "";
$_subject = str_replace("%ticket_hash%", $this->GetHash(true), $_subject);
}
$_message = str_replace("%ticket_hash%", $this->GetHash(true), $_message);
if (!empty($CONFIG["gl_usmasend"]) && Mailbox::IsValidEmail($this->Messages[0]->Email)) {
$fakeSender = $this->Messages[0]->Email;
}
if (!empty($CONFIG["gl_scom"])) {
sendMail($mailbox, $CONFIG["gl_scom"], $replytoint, $_message, getSubject($_subject, $this->Messages[0]->Email, $this->Messages[0]->Fullname, $this->Group, "", $this->Messages[0]->Company, $this->Messages[0]->Phone, $this->Messages[0]->IP, $this->Messages[0]->Text, $GROUPS[$this->Group]->GetDescription($this->Language), $this->Messages[0]->Customs), false, $_att, $fakeSender);
}
if (!empty($CONFIG["gl_sgom"])) {
sendMail($mailbox, $GROUPS[$this->Group]->Email, $replytoint, $_message, getSubject($_subject, $this->Messages[0]->Email, $this->Messages[0]->Fullname, $this->Group, "", $this->Messages[0]->Company, $this->Messages[0]->Phone, $this->Messages[0]->IP, $this->Messages[0]->Text, $GROUPS[$this->Group]->GetDescription($this->Language), $this->Messages[0]->Customs), false, $_att, $fakeSender);
}
if (!empty($CONFIG["gl_ssom"]) && Mailbox::IsValidEmail($this->Messages[0]->Email)) {
sendMail($mailbox, str_replace(";", ",", $this->Messages[0]->Email), $replytoex, $_message, getSubject($_subject, $this->Messages[0]->Email, $this->Messages[0]->Fullname, $this->Group, "", $this->Messages[0]->Company, $this->Messages[0]->Phone, $this->Messages[0]->IP, $this->Messages[0]->Text, $GROUPS[$this->Group]->GetDescription($this->Language), $this->Messages[0]->Customs), false, $_att, $fakeSender);
}
}
}