public function getQuestionNumList($ConditionList)
{
$table_to_process = Base_Widget::getDbTable($this->table_question_num);
//查询列
$select_fields = array('QuestionNum' => 'sum(questions)', 'QuestionType' => 'question_type', 'Qtype' => 'qtype');
//分类统计列
$group_fields = array('QuestionType', 'Qtype');
//初始化查询条件
if ($ConditionList['StartDate'] == $ConditionList['EndDate']) {
$whereDate = $ConditionList['StartDate'] ? " date = '" . $ConditionList['StartDate'] . "' " : "";
$whereStartDate = "";
$whereEndDate = "";
} else {
$whereStartDate = $ConditionList['StartDate'] ? " date >= '" . $ConditionList['StartDate'] . "' " : "";
$whereEndDate = $ConditionList['EndDate'] ? " date <= '" . $ConditionList['EndDate'] . "' " : "";
$whereDate = "";
}
$whereQtype = $ConditionList['QtypeId'] ? " qtype = " . $ConditionList['QtypeId'] . " " : "";
//$whereQuestionType = $ConditionList['QuestionType']?" question_type in (".$ConditionList['QuestionType'].")":"";
$QuestionTypeArrTemp = explode(',', $ConditionList['QuestionType']);
$QuestionTypeArr = $this->config->QuestionTypeList;
foreach ($QuestionTypeArr as $key => $value) {
if (!in_array($key, $QuestionTypeArrTemp)) {
unset($QuestionTypeArr[$key]);
}
}
if (count($QuestionTypeArr) < 1) {
$QuestionTypeArr = $this->config->QuestionTypeList;
}
$t = array();
foreach ($QuestionTypeArr as $key => $value) {
$t[] = "'" . $key . "'";
}
$whereQuestionType = "question_type in (" . implode(",", $t) . ")";
$whereCondition = array($whereDate, $whereStartDate, $whereEndDate, $whereQtype, $whereQuestionType);
//print_R($whereCondition);
//生成查询列
$fields = Base_common::getSqlFields($select_fields);
//生成分类汇总列
$groups = Base_common::getGroupBy($group_fields);
//生成条件列
$where = Base_common::getSqlWhere($whereCondition);
//初始化问题分类数组
//获取所有需要显示的主分类列表
$QtypeList = $this->getAllQtype(1, 'name,id,trading,pid');
//初始化结果数组
$QuestionNum = array();
foreach ($QuestionTypeArr as $QuestionType => $QuestionTypeName) {
$oCategory = new Kubao_Category();
$CategoryInfo = $oCategory->getCategoryByQuestionType($QuestionType, 'name');
$QuestionNum[$QuestionType] = array('content' => $CategoryInfo['name'] . "总量:", 'QuestionNum' => 0, 'QuestionNumList' => array());
foreach ($QtypeList as $key => $QtypeInfo) {
if ($QuestionType == "complain") {
$TradingConfig = unserialize($QtypeInfo['trading']);
//如果该投诉下的问题分类不可直接提交订单申诉则留在列表中,否则去除
if (trim($TradingConfig['directOrderUrl']) == "") {
$OrderCount = $this->getOrderCount($QtypeInfo['id'], 'order_count');
$OrderCount = isset($OrderCount['order_count']) ? intval($OrderCount['order_count']) : 0;
$QuestionNum[$QuestionType]['QuestionNumList'][$QtypeInfo['id']] = array('QuestionNum' => 0, 'OrderCount' => $OrderCount, 'QtypeId' => $QtypeInfo['id'], 'content' => $QtypeInfo['name'], 'url' => 'http://sc.5173.com/?index/questionTypeDetail/' . $QtypeInfo['id'] . '/' . $QuestionType);
$QuestionNum[$QuestionType]['OrderCount'] += $OrderCount;
}
} else {
$QuestionNum[$QuestionType]['QuestionNumList'][$QtypeInfo['id']] = array('QuestionNum' => 0, 'QtypeId' => $QtypeInfo['id'], 'content' => $QtypeInfo['name'], 'url' => 'http://sc.5173.com/?index/questionTypeDetail/' . $QtypeInfo['id'] . '/' . $QuestionType);
}
}
foreach ($QtypeList as $key => $QtypeInfo) {
if ($QtypeInfo['pid'] > 0) {
unset($QuestionNum[$QuestionType]['QuestionNumList'][$QtypeInfo['pid']]);
}
}
}
$sql = "SELECT {$fields} FROM {$table_to_process} where 1 " . $where . $groups;
$data = $this->db->getAll($sql);
foreach ($data as $key => $value) {
//数据累加
if (isset($QuestionNum[$value['QuestionType']]['QuestionNumList'][$value['Qtype']])) {
if ($value['QuestionType'] == "complain") {
$QuestionNum[$value['QuestionType']]['QuestionNum'] += $value['QuestionNum'];
if ($QuestionNum[$value['QuestionType']]['QuestionNumList'][$value['Qtype']]['OrderCount'] > 0) {
$value['QuestionNum'] = $value['QuestionNum'] / $QuestionNum[$value['QuestionType']]['QuestionNumList'][$value['Qtype']]['OrderCount'];
if ($value['QuestionNum'] > 1 || $value['QuestionNum'] < 1 / 100 / 100) {
$value['QuestionNum'] = "0.01%";
//$value['QuestionNum'] = $QuestionNum[$value['QuestionType']]['OrderCount'];
} else {
$value['QuestionNum'] = sprintf("%2.2f", $value['QuestionNum'] * 100) . "%";
}
} else {
$value['QuestionNum'] = "0.01%";
//$value['QuestionNum'] = $value['QuestionNum'];//$QuestionNum[$value['QuestionType']]['OrderCount'];
}
$QuestionNum[$value['QuestionType']]['QuestionNumList'][$value['Qtype']]['QuestionNum'] = $value['QuestionNum'];
} else {
$QuestionNum[$value['QuestionType']]['QuestionNumList'][$value['Qtype']]['QuestionNum'] = $value['QuestionNum'];
$QuestionNum[$value['QuestionType']]['QuestionNum'] += $value['QuestionNum'];
}
}
}
//初始化为json可识别对象
foreach ($QuestionTypeArr as $QuestionType => $QuestionTypeName) {
$QuestionNum[$QuestionType]['QuestionNumList2'] = array();
foreach ($QuestionNum[$QuestionType]['QuestionNumList'] as $key => $value) {
$QuestionNum[$QuestionType]['QuestionNumList2'][] = $value;
}
$QuestionNum[$QuestionType]['QuestionNumList'] = $QuestionNum[$QuestionType]['QuestionNumList2'];
unset($QuestionNum[$QuestionType]['QuestionNumList2']);
}
if (isset($QuestionNum["complain"])) {
$Q = sprintf("%2.2f", $QuestionNum["complain"]['QuestionNum'] / $QuestionNum["complain"]['OrderCount'] * 100) . "%";
if ($Q > 1 || $Q < 1 / 100 / 100) {
$QuestionNum["complain"]['QuestionNum'] = "0.01%";
} else {
$QuestionNum["complain"]['QuestionNum'] = sprintf("%2.2f", $Q) . "%";
}
}
return $QuestionNum;
}
public function ProcessComplainDetail($Complain)
{
$oMenCache = new Base_Cache_Memcache("Complaint");
$Setting = $oMenCache->get('setting');
$oCategory = new Kubao_Category();
$oOperator = new Kubao_Operator();
$oQtype = new Kubao_Qtype();
$QuestionDetail = $this->GetQuestionDetail($Complain['QuestionId']);
//获取到问题详情
if ($QuestionDetail['QuestionId'] > 0) {
//如果问题尚未被转换分类
if ($QuestionDetail['Transformed'] != 1) {
//如果问题被设置为隐藏
if ($QuestionDetail['Hidden'] == 1) {
return $QuestionDetail;
} else {
$QuestionType = "complain";
//获取问题分类内容
$CategoryInfo = $oCategory->getCategoryByQuestionType($QuestionType);
$QuestionDetail['CategoryName'] = $CategoryInfo['id'] ? $CategoryInfo['name'] : "未设置分类";
$QuestionDetail['QuestionType'] = ucfirst($QuestionType);
$QuestionDetail['PageTitle'] = $QuestionDetail['CategoryName'] . "详情";
//获取问题主分类内容
$QtypeInfo = $oQtype->getQtypeById($QuestionDetail['QtypeId'], 'id,name');
$QuestionDetail['QtypeName'] = $QtypeInfo['id'] ? $QtypeInfo['name'] : "未设置分类";
//如果回答中包含客服账号
if ($QuestionDetail['Answer']['OperatorName']) {
$List = 'id,photo,login_name,cno,QQ,mobile,weixin,weixinPicUrl,tel,name';
$M = $oMenCache->get('OperatorInfo_' . $QuestionDetail['Answer']['OperatorName'] . "_" . md5($List));
if ($M) {
$OperatorInfo = json_decode($M, true);
//如果获取到的客服信息不合法
if (!$OperatorInfo['login_name']) {
//从主站获取客服信息
$OperatorInfo = $oOperator->getOperatorFromVadmin($QuestionDetail['Answer']['OperatorName'], $List);
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
} else {
//从主站获取客服信息
$OperatorInfo = $oOperator->getOperatorFromVadmin($QuestionDetail['Answer']['OperatorName'], $List);
//如果没有从主站获取到客服信息
if ($OperatorInfo['login_name']) {
//格式化显示信息
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
$oMenCache->set('OperatorInfo_' . $QuestionDetail['Answer']['OperatorName'] . "_" . md5($List), json_encode($OperatorInfo), 60);
}
}
//如果获取到的客服信息合法
if ($OperatorInfo['OperatorName']) {
$oMenCache->set('OperatorInfo_' . $QuestionDetail['Answer']['OperatorName'] . "_" . md5($List), json_encode($OperatorInfo), 60);
$QuestionDetail['Answer']['OperatorInfo'] = $OperatorInfo;
} else {
unset($QuestionDetail['Answer']['OperatorInfo']);
}
}
//如果包含接单客服账号
if ($QuestionDetail['AcceptOperatorName']) {
$List = 'id,photo,login_name,cno,QQ,mobile,weixin,weixinPicUrl,tel,name';
//$M = $oMenCache -> get('OperatorInfo_'.$QuestionDetail['AcceptOperatorName']."_".md5($List));
if ($M) {
$OperatorInfo = json_decode($M, true);
//如果获取到的客服信息不合法
if (!$OperatorInfo['login_name']) {
//从主站获取客服信息
$OperatorInfo = $oOperator->getOperatorFromVadmin($QuestionDetail['AcceptOperatorName'], $List);
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
} else {
//从主站获取客服信息
$OperatorInfo = $oOperator->getOperatorFromVadmin($QuestionDetail['AcceptOperatorName'], $List);
//如果没有从本地获取到客服信息
if ($OperatorInfo['login_name']) {
//格式化显示信息
$OperatorInfo = $oOperator->processOperatorInfo($OperatorInfo);
}
}
//如果获取到的客服信息合法
if ($OperatorInfo['OperatorName']) {
$oMenCache->set('OperatorInfo_' . $QuestionDetail['AcceptOperatorName'] . "_" . md5($List), json_encode($OperatorInfo), 60);
$QuestionDetail['AcceptOperatorInfo'] = $OperatorInfo;
} else {
unset($QuestionDetail['AcceptOperatorInfo']);
}
}
//如果问题状态为 已同步至投诉 并且 状态不是已撤销 并且 问题状态未初始创建 或者 开关允许任何状态撤销
if ($QuestionDetail['Sync'] == 1 && $QuestionDetail['QuestionStauts'] != 5 && $QuestionDetail['QuestionStatus'] != 5 && ($QuestionDetail['QuestionStauts'] == 0 || $QuestionDetail['QuestionStatus'] == 0 || $Setting['complainSwitch'])) {
//允许问题撤销
$QuestionDetail['Revoke'] = 1;
}
unset($QuestionDetail['CatagoryId'], $QuestionDetail['QtypeId']);
return $QuestionDetail;
}
} else {
//如果问题被转换为咨询/建议
if (in_array($QuestionDetail['QuestionType'], array('ask', 'suggest'))) {
return $QuestionDetail;
} else {
return false;
}
}
} else {
return false;
}
}
function ApplyToOperator($QuestionId, $OperatorName, $force = false)
{
//获取咨询、建议的分类ID
$oCategory = new Kubao_Category();
$oOperator = new Kubao_Operator();
$Category_Ask = $oCategory->getCategoryByQuestionType('ask');
$Category_Suggest = $oCategory->getCategoryByQuestionType('suggest');
//获取问题
$QuestionInfo = $this->getQuestion($QuestionId);
//问题存在
if ($QuestionInfo['id']) {
//问题 尚未分单 且 尚未被撤销 且 接手客服为空 且 为非协助状态 且 问题分类在指定列表中
if ($QuestionInfo['is_hawb'] == 0 && $QuestionInfo['revocation'] == 0 && $QuestionInfo['js_kf'] == "" && $QuestionInfo['help_status'] == 0 && in_array($QuestionInfo['cid'], array(0, $Category_Ask['id'], $Category_Suggest['id']))) {
$this->db->begin();
$updateArr = array("is_hawb" => 1, "js_kf" => $OperatorName, "receive_time" => time());
$UpdateQuestion = $this->updateQuestion($QuestionInfo['id'], $updateArr);
//如果更新成功
if ($UpdateQuestion) {
$OperatorInfo = $oOperator->getOperatorByName($OperatorName, "login_name,pid,ishandle,isonjob,isbusy");
//如果客服存在 且 （是强制分单 或 客服非忙碌） 且 客服可以接单 且 客服在班
if ($OperatorInfo['login_name'] != '' && ($force == true || $OperatorInfo['isbusy'] == 0) && $OperatorInfo['ishandle'] == 1 && $OperatorInfo['isonjob'] == 1) {
//如果强制分单,则将当前单量置为负值
if ($force == true) {
$OperatorAccepted['num'] = -1;
$OperatorAccepted['num_add'] = -1;
} else {
//检查客服已分配单量
$OperatorAccepted = $oOperator->getOperatorAccecpted($OperatorName, "num,num_add");
}
//获取分单数量限制
$PostLimit = $oOperator->getPost($OperatorInfo['pid'], "question_limit,question_limit_add");
//首问
if ($QuestionInfo['pid'] == 0) {
//首问单量小于首问最大单量
if (intval($OperatorAccepted['num']) < $PostLimit['question_limit']) {
//更新首问数量
$UpdateAcceptedNum = $oOperator->UpdateOperatorAccecpted($OperatorName, 1, 0);
} else {
//单量不足，回滚
$this->db->rollback();
return false;
}
} else {
//追问单量小于追问最大单量
if (intval($OperatorAccepted['num_add']) < $PostLimit['question_limit_add']) {
//更新追问数量
$UpdateAcceptedNum = $oOperator->UpdateOperatorAccecpted($OperatorName, 1, 1);
} else {
//单量不足，回滚
$this->db->rollback();
return false;
}
}
if ($UpdateAcceptedNum) {
//更新成功，提交
$this->db->commit();
return true;
} else {
// 更新失败，回滚
$this->db->rollback();
return false;
}
} else {
//客服不在班或不存在
$this->db->rollback();
return false;
}
} else {
//更新失败
$this->db->rollback();
return false;
}
} else {
return false;
}
} else {
//无此问题
return false;
}
}
