/**
* Process attachments for feed.
*
* @access public
* @param array $files
* @return array $attachments
*/
public function process_feed_attachments($files)
{
/* Prepare attachments array. */
$attachments = array();
/* If Help Scout instance is not initialized, return attachments. */
if (!$this->initialize_api()) {
return $attachments;
}
/* If there are no files, return. */
if (rgblank($files)) {
return $attachments;
}
/* Prepare attachment and add to array */
foreach ($files as $file) {
/* Get the file name and location of the file */
$file_name = basename($file);
$file_location = str_replace(WP_CONTENT_URL, WP_CONTENT_DIR, $file);
/* Get the file's mime type */
$file_info = finfo_open(FILEINFO_MIME_TYPE);
$file_mime_type = finfo_file($file_info, $file_location);
finfo_close($file_info);
/* Prepare the attachment object. */
$attachment = new \HelpScout\model\Attachment();
$attachment->setFileName($file_name);
$attachment->setMimeType($file_mime_type);
$attachment->setData(file_get_contents($file_location));
/* Create the attachment. */
try {
$this->api->createAttachment($attachment);
$attachments[] = $attachment;
} catch (Exception $e) {
$this->log_error(__METHOD__ . "(): Unable to upload attachment; {$e->getMessage()}");
}
}
return $attachments;
}
$conversation->setSubject('I need help!');
$conversation->setMailbox($mailbox);
$conversation->setCustomer($customer);
$conversation->setType('email');
// A conversation must have at least one thread
$thread = new \HelpScout\model\thread\Customer();
$thread->setType('customer');
$thread->setBody('Hello. I need some help.');
$thread->setStatus('active');
// Create by: required
$createdBy = new \HelpScout\model\ref\PersonRef();
$createdBy->setId(12345);
$createdBy->setType('customer');
$thread->setCreatedBy($createdBy);
// Assigned to: not required - defaults to 'anyone'
$assignedTo = new \HelpScout\model\ref\PersonRef();
$assignedTo->setId(100);
$assignedTo->setType('user');
$thread->setAssignedTo($assignedTo);
// Cc and Bcc
$thread->setCcList(array('*****@*****.**', '*****@*****.**'));
$thread->setBccList(array('*****@*****.**', '*****@*****.**'));
// Attachments: attachments must be sent to the API before they can
// be used when creating a thread. Use the hash value returned when
// creating the attachment to associate it with a ticket.
$attachment = new \HelpScout\model\Attachment();
$attachment->setHash('j894hg93gh9egh934gh34g8hjhvbdjvhbweg3');
$thread->setAttachments(array($attachment));
$conversation->setThreads(array($thread));
$conversation->setCreatedBy($createdBy);
$client->createConversation($conversation);
use HelpScout\ApiClient;
$client = ApiClient::getInstance();
$client->setKey(HS_API_KEY);
// The mailbox associated with the conversation
$mailbox = new \HelpScout\model\ref\MailboxRef();
$mailbox->setId(49350);
$failed = array();
foreach ($backlog as $key => $row) {
try {
// Attachments: attachments must be sent to the API before they can
// be used when creating a thread. Use the hash value returned when
// creating the attachment to associate it with a ticket.
$attachments = array();
if (!empty($row['attachment'])) {
foreach (explode(' , ', $row['attachment']) as $url) {
$attachment = new HelpScout\model\Attachment();
if (endswith($url, '.png')) {
$attachment->setMimeType('image/png');
}
if (endswith($url, '.jpg') || endswith($url, '.jpeg')) {
$attachment->setMimeType('image/jpeg');
}
$attachment->setFileName(filename_from_url($url));
$attachment->setData(file_get_contents($url));
$client->createAttachment($attachment);
$attachments[] = $attachment;
}
}
// Create the customer
$customer = new \HelpScout\model\ref\CustomerRef();
$customer->setId(null);
