/**
* Processes incoming emails so that issues can be created/updated
*
* @param unknown_type $emails
*/
public function processIncomingEmails($emails)
{
foreach ($emails as $mail) {
// First we need to find which customer the email belongs to
$from = ifset($mail->headers, 'from', false);
if (!$from) {
za()->log("Failed finding from email header in " . print_r($mail, true));
continue;
}
// clean it up a bit
if (!preg_match("/[A-Z0-9._%+-]+@[A-Z0-9.-]+\\.[A-Z]{2,4}/i", $from, $matches)) {
za()->log("Error finding valid email address", Zend_Log::ERR);
continue;
}
$email = $matches[0];
// Get the contact now. If it doesn't exist that's okay, it
// might be a system user instead.
$contact = $this->clientService->getContactByField('email', $email);
// If not found by primary, try secondary
if (!$contact) {
$contact = $this->clientService->getContactByField('altemail', $email);
}
// We'll also see whether this issue was sent in by a user
// of the system.
$user = $this->userService->getUserByField('email', $email);
if (!$contact && !$user) {
za()->log("No valid user found with 'from' address {$email}", Zend_Log::WARN);
$this->trackerService->track('invalid-issue-email', $email, null, null, serialize($mail));
continue;
}
// Next up, see if the contact has an associated user, because
// we'll add them in as the 'creator' of the issue
if ($contact != null) {
$contactUser = $this->userService->getUserbyField('contactid', $contact->id);
if ($contactUser != null) {
$user = $contactUser;
}
}
if ($user != null) {
za()->setUser($user);
}
$params = array();
// Saving a new issue uses the title of the email
$subject = ifset($mail->headers, 'subject', false);
if (!$subject) {
// we'll accept an empty subject, just create a default title
$subject = "Support request from {$from}";
}
$textBody = $this->emailService->getTextBody($mail);
$issue = null;
// Try and get an existing ticket
za()->log("Checking email subject {$subject}");
if (preg_match("/#(\\d+)/", $subject, $matches)) {
// existing
$id = $matches[1];
$issue = $this->getIssue($id);
if ($issue) {
za()->log("Adding note to request {$id}");
// Make sure the issue found currently belongs to the contact
// client!
// if there's no contact, make sure there's a user instead
if ($contact) {
if ($issue->clientid != $contact->clientid) {
$issue = null;
}
} else {
if (!$user) {
$issue = null;
}
}
} else {
$this->log->warn("Request not found for id {$id}");
}
}
$infoText = "";
if ($user) {
$infoText = "Email coming from user #" . $user->id . " - " . $user->username . " ";
}
if ($contact) {
$infoText = "Email coming from contact #" . $contact->id . " - " . $contact->firstname . " ";
}
$this->trackerService->track('incoming-issue-email', $email, null, null, "Processing email from " . $email . ": " . $infoText);
$notifyOfId = false;
// If we've already got an issue, it means we're wanting to
// just update its comments
if ($issue) {
// Just add an additional comment to the
// current issue.
$poster = $contact ? $contact->firstname : $user->getUsername();
$note = $this->notificationService->addNoteTo($issue, $textBody, $subject, $poster);
$this->notificationService->sendWatchNotifications($note, array('controller' => 'issue', 'action' => 'edit', 'params' => array('id' => $issue->id)));
za()->log("Note added to request {$issue->id}", Zend_Log::INFO);
} else {
// new
$issue = new Issue();
$issue->title = $subject;
$issue->description = $textBody;
$issue->issuetype = 'Support';
// Send a notification to the user that the report was received,
// with the bug ID in it so the user knows what to respond to
$notifyOfId = !is_null($contact);
}
if ($contact) {
$issue->clientid = $contact->clientid;
}
$this->saveIssue($issue);
// Go through the attachments for the email, if any
$attachments = $this->emailService->getEmailAttachments($mail);
$i = 1;
foreach ($attachments as $emailAttachment) {
$this->addAttachmentToIssue($issue, $emailAttachment, $i);
$i++;
}
if ($notifyOfId) {
$model = array('issue' => $issue, 'contact' => $contact);
$receipient = new User();
$receipient->username = $contact->firstname;
$receipient->email = $contact->email;
$subject = "New request created: #{$issue->id}";
$msg = $this->notificationService->generateEmail('new-issue-contact.php', $model);
$this->trackerService->track('notify-request-sender', $receipient->username, null, null, $subject);
$this->notificationService->notifyUser($subject, array($receipient), $msg, ifset($mail->headers, 'to', null), 'Support');
}
}
}