if (CVoxImplantUser::GetPhoneActive($USER->GetId())) { CVoxImplantOutgoing::StartCall($USER->GetId(), $_POST['PARAMS']['NUMBER']); } } else { if ($_POST['COMMAND'] == 'deviceHungup') { $_POST['PARAMS'] = CUtil::JsObjectToPhp($_POST['PARAMS']); CVoxImplantIncoming::SendCommand(array('CALL_ID' => $_POST['PARAMS']['CALL_ID'], 'COMMAND' => CVoxImplantIncoming::RULE_HUNGUP)); } else { if ($_POST['COMMAND'] == 'wait') { $_POST['PARAMS'] = CUtil::JsObjectToPhp($_POST['PARAMS']); CVoxImplantIncoming::SendCommand(array('CALL_ID' => $_POST['PARAMS']['CALL_ID'], 'COMMAND' => CVoxImplantIncoming::RULE_WAIT)); } else { if ($_POST['COMMAND'] == 'answer') { $_POST['PARAMS'] = CUtil::JsObjectToPhp($_POST['PARAMS']); CVoxImplantIncoming::SendCommand(array('CALL_ID' => $_POST['PARAMS']['CALL_ID'], 'COMMAND' => CVoxImplantIncoming::RULE_WAIT)); CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'answer_self', 'USER_ID' => $userId, 'CALL_ID' => $_POST['PARAMS']['CALL_ID'])); if (CModule::IncludeModule('im')) { CIMStatus::SetIdle($userId, false); } } else { if ($_POST['COMMAND'] == 'skip') { $_POST['PARAMS'] = CUtil::JsObjectToPhp($_POST['PARAMS']); CVoxImplantIncoming::SendCommand(array('CALL_ID' => $_POST['PARAMS']['CALL_ID'], 'COMMAND' => CVoxImplantIncoming::RULE_QUEUE)); } else { if ($_POST['COMMAND'] == 'start') { $_POST['PARAMS'] = CUtil::JsObjectToPhp($_POST['PARAMS']); CVoxImplantMain::CallStart($_POST['PARAMS']['CALL_ID'], $userId); } else { if ($_POST['COMMAND'] == 'hold' || $_POST['COMMAND'] == 'unhold') { $_POST['PARAMS'] = CUtil::JsObjectToPhp($_POST['PARAMS']); CVoxImplantMain::CallHold($_POST['PARAMS']['CALL_ID'], $_POST['COMMAND'] == 'hold');
public static function RegisterEntity($params) { if (!CModule::IncludeModule('crm')) { return false; } $callId = $params['ORIGIN_ID']; $callerId = ''; if (substr($callId, 0, 3) == 'VI_') { $callId = substr($callId, 3); } $res = VI\CallTable::getList(array('filter' => array('=CALL_ID' => $callId))); if ($call = $res->fetch()) { $callerId = $call['CALLER_ID']; CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $call['CALL_ID'], 'PHONE_NUMBER' => $call['CALLER_ID'], 'INCOMING' => $call['INCOMING'], 'USER_ID' => $call['USER_ID'], 'DATE_CREATE' => $call['DATE_CREATE'])); if ($call['USER_ID'] > 0) { $crmData = CVoxImplantCrmHelper::GetDataForPopup($callId, $call['CALLER_ID'], $call['USER_ID']); $pullResult = CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'update_crm', 'USER_ID' => $call['USER_ID'], 'CALL_ID' => $callId, 'CALLER_ID' => $callerId, 'CRM' => $crmData)); } CVoxImplantHistory::WriteToLog(array($callId, $call), 'CRM ATTACH INIT CALL'); } else { $res = VI\StatisticTable::getList(array('filter' => array('=CALL_ID' => $callId))); if ($history = $res->fetch()) { $history['USER_ID'] = $history['PORTAL_USER_ID']; $history['DATE_CREATE'] = $history['CALL_START_DATE']; CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $history['CALL_ID'], 'PHONE_NUMBER' => $history['PHONE_NUMBER'], 'INCOMING' => $history['INCOMING'] == CVoxImplantMain::CALL_OUTGOING ? CVoxImplantMain::CALL_OUTGOING : CVoxImplantMain::CALL_INCOMING, 'USER_ID' => $history['USER_ID'], 'DATE_CREATE' => $history['DATE_CREATE'])); CVoxImplantCrmHelper::UpdateCall($history); CVoxImplantCrmHelper::AttachRecordToCall(array('CALL_ID' => $history['CALL_ID'], 'CALL_WEBDAV_ID' => $history['CALL_WEBDAV_ID'], 'CALL_RECORD_ID' => $history['CALL_RECORD_ID'])); CVoxImplantHistory::WriteToLog(array($callId), 'CRM ATTACH FULL CALL'); } } return true; }
public static function Init($params) { $result['STATUS'] = 'OK'; $result['PORTAL_CALL'] = 'N'; if (strlen($params['PHONE_NUMBER']) > 0 && strlen($params['PHONE_NUMBER']) <= 4) { $res = CVoxImplantUser::GetList(array('select' => array('ID', 'IS_ONLINE_CUSTOM', 'UF_VI_PHONE', 'ACTIVE'), 'filter' => array('=UF_PHONE_INNER' => intval($params['PHONE_NUMBER']), '=ACTIVE' => 'Y'))); if ($userData = $res->fetch()) { $result['PORTAL_CALL'] = 'Y'; $result['USER_ID'] = $userData['ID']; $result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP; if (CModule::IncludeModule('pull')) { $orm = \Bitrix\Pull\PushTable::getList(array('select' => array('ID'), 'filter' => array('=USER_ID' => $userData['ID']))); $userData['USER_HAVE_MOBILE'] = $orm->fetch() ? 'Y' : 'N'; } else { $userData['USER_HAVE_MOBILE'] = 'N'; } if ($userData['ID'] == $params['USER_ID']) { $result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP; } else { if ($userData['IS_ONLINE_CUSTOM'] == 'Y' || $userData['UF_VI_PHONE'] == 'Y' || $userData['USER_HAVE_MOBILE'] == 'Y') { $result['COMMAND'] = CVoxImplantIncoming::RULE_WAIT; $result['TYPE_CONNECT'] = CVoxImplantIncoming::TYPE_CONNECT_DIRECT; $result['USER_HAVE_PHONE'] = $userData['UF_VI_PHONE'] == 'Y' ? 'Y' : 'N'; $result['USER_HAVE_MOBILE'] = $userData['USER_HAVE_MOBILE']; $result['USER_SHORT_NAME'] = ''; } } } } $callAdd = true; if ($params['CALL_ID_TMP']) { $res = VI\CallTable::getList(array('filter' => array('=CALL_ID' => $params['CALL_ID_TMP']))); if ($call = $res->fetch()) { $res = VI\CallTable::update($call['ID'], array('CONFIG_ID' => $params['CONFIG_ID'], 'CALL_ID' => $params['CALL_ID'], 'CRM' => $params['CRM'], 'USER_ID' => $params['USER_ID'], 'CALLER_ID' => $params['PHONE_NUMBER'], 'STATUS' => VI\CallTable::STATUS_CONNECTING, 'ACCESS_URL' => $params['ACCESS_URL'], 'PORTAL_USER_ID' => $result['PORTAL_CALL'] == 'Y' ? $result['USER_ID'] : 0)); if ($res) { $callAdd = false; } } } if ($callAdd) { VI\CallTable::add(array('CONFIG_ID' => $params['CONFIG_ID'], 'CALL_ID' => $params['CALL_ID'], 'CRM' => $params['CRM'], 'USER_ID' => $params['USER_ID'], 'CALLER_ID' => $params['PHONE_NUMBER'], 'STATUS' => VI\CallTable::STATUS_CONNECTING, 'ACCESS_URL' => $params['ACCESS_URL'], 'PORTAL_USER_ID' => $result['PORTAL_CALL'] == 'Y' ? $result['USER_ID'] : 0, 'DATE_CREATE' => new FieldType\DateTime())); } $config = self::GetConfigByUserId($params['USER_ID']); if ($params['CRM'] == 'Y' && $result['PORTAL_CALL'] == 'N') { if ($config['CRM_CREATE'] == CVoxImplantConfig::CRM_CREATE_LEAD) { $crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['PHONE_NUMBER']); if ($crmData['FOUND'] == 'N') { CVoxImplantCrmHelper::AddLead(array('USER_ID' => $params['USER_ID'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'SEARCH_ID' => $config['SEARCH_ID'], 'CRM_SOURCE' => $config['CRM_SOURCE'], 'INCOMING' => false)); } } CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'INCOMING' => CVoxImplantMain::CALL_OUTGOING, 'USER_ID' => $params['USER_ID'], 'DATE_CREATE' => new FieldType\DateTime())); $crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['PHONE_NUMBER'], $params['USER_ID']); } else { $crmData = array(); } CVoxImplantHistory::WriteToLog(array('COMMAND' => 'outgoing', 'USER_ID' => $params['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALL_ID_TMP' => $params['CALL_ID_TMP'], 'CALL_DEVICE' => $params['CALL_DEVICE'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'EXTERNAL' => $params['CALL_ID_TMP'] ? true : false, 'PORTAL_CALL' => $result['PORTAL_CALL'], 'PORTAL_CALL_USER_ID' => $params['USER_ID'], 'CRM' => $crmData)); $portalUser = array(); if ($result['PORTAL_CALL'] == 'Y') { if (CModule::IncludeModule('im')) { $portalUser = CIMContactList::GetUserData(array('ID' => array($params['USER_ID'], $result['USER_ID']), 'DEPARTMENT' => 'N', 'HR_PHOTO' => 'Y')); } else { $portalUser = array(); } } self::SendPullEvent(array('COMMAND' => 'outgoing', 'USER_ID' => $params['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALL_ID_TMP' => $params['CALL_ID_TMP'], 'CALL_DEVICE' => $params['CALL_DEVICE'], 'PHONE_NUMBER' => $params['PHONE_NUMBER'], 'EXTERNAL' => $params['CALL_ID_TMP'] ? true : false, 'PORTAL_CALL' => $result['PORTAL_CALL'], 'PORTAL_CALL_USER_ID' => $result['USER_ID'], 'PORTAL_CALL_DATA' => $portalUser, 'CONFIG' => array('RECORDING' => $config['RECORDING'], 'CRM_CREATE' => $config['CRM_CREATE']), 'CRM' => $crmData)); if ($result['PORTAL_CALL'] == 'Y' && $result['USER_ID'] > 0) { CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'invite', 'USER_ID' => $result['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['USER_DIRECT_CODE'], 'PHONE_NAME' => $params['CALLER_ID'], 'PORTAL_CALL' => 'Y', 'PORTAL_CALL_USER_ID' => $params['USER_ID'], 'PORTAL_CALL_DATA' => $portalUser, 'CONFIG' => array('RECORDING' => $config['RECORDING'], 'CRM_CREATE' => $config['CRM_CREATE']))); } return $result; }
$res = Bitrix\Voximplant\QueueTable::getList(array('filter' => array('=CONFIG_ID' => $call['CONFIG_ID']))); while ($queue = $res->fetch()) { if ($call['TRANSFER_USER_ID'] == $queue['USER_ID']) { continue; } $userTimeout[$queue['USER_ID']] = true; CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'timeout', 'USER_ID' => $queue['USER_ID'], 'CALL_ID' => $call['CALL_ID'])); } if ($call['TRANSFER_USER_ID'] > 0 && !isset($userTimeout[$call['TRANSFER_USER_ID']])) { CVoxImplantTransfer::SendPullEvent(array('COMMAND' => 'timeoutTransfer', 'USER_ID' => $call['TRANSFER_USER_ID'], 'CALL_ID' => $call['CALL_ID'])); } if ($call['USER_ID'] > 0 && !isset($userTimeout[$call['USER_ID']])) { CVoxImplantTransfer::SendPullEvent(array('COMMAND' => 'timeout', 'USER_ID' => $call['USER_ID'], 'CALL_ID' => $call['CALL_ID'])); } } else { CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'timeout', 'USER_ID' => $params['USER_ID'], 'CALL_ID' => $params['CALL_ID'])); } CVoxImplantHistory::WriteToLog($call, 'PORTAL HANGUP'); echo json_encode($result); } else { if ($params["COMMAND"] == "GetNextInQueue") { $excludeUsers = array(); if (isset($params['EXCLUDE_USERS'])) { $excludeUsers = explode('|', $params['EXCLUDE_USERS']); } if (in_array($params['LAST_TYPE_CONNECT'], array(CVoxImplantIncoming::TYPE_CONNECT_DIRECT, CVoxImplantIncoming::TYPE_CONNECT_CRM))) { $result = CVoxImplantIncoming::GetNextAction(array('SEARCH_ID' => $params['PHONE_NUMBER'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['CALLER_ID'], 'LAST_USER_ID' => $params['LAST_USER_ID'], 'LAST_TYPE_CONNECT' => $params['LAST_TYPE_CONNECT'], 'LAST_ANSWER_USER_ID' => $params['LAST_ANSWER_USER_ID'], 'EXCLUDE_USERS' => $excludeUsers)); } else { $result = CVoxImplantIncoming::GetNextInQueue(array('SEARCH_ID' => $params['PHONE_NUMBER'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['CALLER_ID'], 'LAST_USER_ID' => $params['LAST_USER_ID'], 'LAST_TYPE_CONNECT' => $params['LAST_TYPE_CONNECT'], 'LAST_ANSWER_USER_ID' => $params['LAST_ANSWER_USER_ID'], 'EXCLUDE_USERS' => $excludeUsers)); } CVoxImplantHistory::WriteToLog($result, 'PORTAL ANSWER');