function fill_all_values($sid, $type, $mess=false, $site=false)
{
global $arrTickets, $arrT, $MESS;
if(is_array($site))
{
$site = implode("|", $site);
}
$z = ($type=="SLA") ? CTicketSLA::GetDropDown($site) : CTicketDictionary::GetList($v1="s_dropdown", $v2="asc", array("TYPE" => $type, "SITE" => $site), $v3);
if ($type!="SLA")
{
if ($mess===false) $mess = GetMessage("SUP_NO");
$arrTickets[$sid][0]["NAME"] = "(".$mess.")";
$arrTickets[$sid][0]["COUNTER_OPEN"] = $arrT[$sid][0]["COUNTER_OPEN"];
$arrTickets[$sid][0]["COUNTER_OPEN_RED"] = $arrT[$sid][0]["COUNTER_OPEN_RED"];
$arrTickets[$sid][0]["COUNTER_OPEN_GREEN"] = $arrT[$sid][0]["COUNTER_OPEN_GREEN"];
$arrTickets[$sid][0]["COUNTER_CLOSE"] = $arrT[$sid][0]["COUNTER_CLOSE"];
$arrTickets[$sid][0]["MESSAGES_OPEN"] = $arrT[$sid][0]["MESSAGES_OPEN"];
$arrTickets[$sid][0]["OVERDUE_MESSAGES_OPEN"] = $arrT[$sid][0]["OVERDUE_MESSAGES_OPEN"];
$arrTickets[$sid][0]["MESSAGES_CLOSE"] = $arrT[$sid][0]["MESSAGES_CLOSE"];
$arrTickets[$sid][0]["OVERDUE_MESSAGES_CLOSE"] = $arrT[$sid][0]["OVERDUE_MESSAGES_CLOSE"];
}
while ($zr = $z->Fetch())
{
$arrTickets[$sid][$zr["ID"]]["NAME"] = "[<a title='".GetMessage("MAIN_ADMIN_MENU_EDIT")."' href='/bitrix/admin/ticket_dict_edit.php?ID=".$zr["ID"]."'>".$zr["ID"]."</a>] ".htmlspecialcharsbx($zr["NAME"]);
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN_RED"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN_RED"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN_GREEN"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN_GREEN"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_CLOSE"] = $arrT[$sid][$zr["ID"]]["COUNTER_CLOSE"];
$arrTickets[$sid][$zr["ID"]]["MESSAGES_OPEN"] = $arrT[$sid][$zr["ID"]]["MESSAGES_OPEN"];
$arrTickets[$sid][$zr["ID"]]["OVERDUE_MESSAGES_OPEN"] = $arrT[$sid][$zr["ID"]]["OVERDUE_MESSAGES_OPEN"];
$arrTickets[$sid][$zr["ID"]]["MESSAGES_CLOSE"] = $arrT[$sid][$zr["ID"]]["MESSAGES_CLOSE"];
$arrTickets[$sid][$zr["ID"]]["OVERDUE_MESSAGES_CLOSE"] = $arrT[$sid][$zr["ID"]]["OVERDUE_MESSAGES_CLOSE"];
}
}
function CheckFields()
{
global $ID, $NAME, $SID, $C_TYPE, $arrSITE, $DB;
$str = "";
$arMsg = array();
if (strlen(trim($NAME)) <= 0) {
//$str .= GetMessage("SUP_FORGOT_NAME")."<br>";
$arMsg[] = array("id" => "NAME", "text" => GetMessage("SUP_FORGOT_NAME"));
}
if (preg_match("/[^A-Za-z_0-9]/", $SID)) {
//$str .= GetMessage("SUP_INCORRECT_SID")."<br>";
$arMsg[] = array("id" => "SID", "text" => GetMessage("SUP_INCORRECT_SID"));
} elseif (strlen($SID) > 0 && is_array($arrSITE) && count($arrSITE) > 0) {
$arFilter = array("ID" => "~" . $ID, "TYPE" => $C_TYPE, "SID" => $SID, "SITE" => $arrSITE);
$z = CTicketDictionary::GetList($v1, $v2, $arFilter, $v3);
if ($zr = $z->Fetch()) {
$s = str_replace("#TYPE#", CTicketDictionary::GetTypeNameByID($str_C_TYPE), GetMessage("SUP_SID_ALREADY_IN_USE"));
$s = str_replace("#LANG#", strlen($zr['LID']) > 0 ? $zr['LID'] : strtolower($zr['SITE_ID']), $s);
$s = str_replace("#RECORD_ID#", $zr["ID"], $s);
//$str .= $s."<br>";
$arMsg[] = array("id" => "SID", "text" => $s);
}
}
if (!empty($arMsg)) {
$e = new CAdminException($arMsg);
$GLOBALS["APPLICATION"]->ThrowException($e);
return false;
}
return true;
}
function _GetDictionaryInfoEx($arDictionary)
{
$arID = $arReturn = array();
foreach ($arDictionary as $code => $arDic) {
if ($arDic[1] == 0) {
$arReturn[$arDic[0] . "_NAME"] = $arReturn[$arDic[0] . "_DESC"] = $arReturn[$arDic[0] . "_SID"] = "";
} else {
$arID[] = $arDic[1];
}
}
if (!empty($arID)) {
$rs = CTicketDictionary::GetList($v1, $v2, array("ID" => $arID), $v3);
while ($ar = $rs->Fetch()) {
if (array_key_exists($ar["C_TYPE"], $arDictionary)) {
$dic = $arDictionary[$ar["C_TYPE"]][0];
$arReturn[$dic . "_NAME"] = htmlspecialcharsbx($ar["NAME"]);
$arReturn[$dic . "_DESC"] = htmlspecialcharsbx($ar["DESCR"]);
$arReturn[$dic . "_SID"] = htmlspecialcharsbx($ar["SID"]);
}
}
}
return $arReturn;
}
function GetRefBookValues($type, $site_id = false)
{
$err_mess = CAllTicket::err_mess() . "<br>Function: GetRefBookValues<br>Line: ";
global $DB;
if ($site_id == "all") {
$site_id = "";
}
$arFilter = array("TYPE" => $type, "SITE" => $site_id);
$v2 = $v3 = null;
$rs = CTicketDictionary::GetList($v1 = "s_dropdown", $v2, $arFilter, $v3);
return $rs;
}
<?php
if (!defined("B_PROLOG_INCLUDED") || B_PROLOG_INCLUDED !== true) {
die;
}
//Communication section
include dirname(__FILE__) . "/../communication/install.php";
if (!CModule::IncludeModule('support')) {
return;
}
__IncludeLang(GetLangFileName(dirname(__FILE__) . "/lang/", "/" . basename(__FILE__)));
$pathToService = str_replace("\\", "/", dirname(__FILE__));
//Left menu
DemoSiteUtil::AddMenuItem("/communication/.left.menu.php", array(GetMessage("SUPP_DEMO_INSTALL_MENUITEM"), "/communication/support/?show_wizard=Y", array("/communication/support/"), array(), ""));
$arCategories = array(GetMessage('SUPP_DEMO_INSTALL_COMMON_QUESTION') => array('NAME' => GetMessage('SUPP_DEMO_INSTALL_COMMON_QUESTION'), 'arrSITE' => array('s1'), 'C_TYPE' => 'C', 'C_SORT' => 100, 'EVENT1' => 'ticket'), GetMessage('SUPP_DEMO_INSTALL_ESTORE_QUESTION') => array('NAME' => GetMessage('SUPP_DEMO_INSTALL_ESTORE_QUESTION'), 'arrSITE' => array('s1'), 'C_TYPE' => 'C', 'C_SORT' => 100, 'EVENT1' => 'ticket'));
$dbCategory = CTicketDictionary::GetList($by = "s_id", $order = "asc", array("TYPE" => "C", "TYPE_EXACT_MATCH" => "Y"), $is_filtered);
while ($arCategory = $dbCategory->Fetch()) {
if (array_key_exists($arCategory["NAME"], $arCategories)) {
unset($arCategories[$arCategory["NAME"]]);
}
}
foreach ($arCategories as $arCategory) {
$categoryID = (int) CTicketDictionary::Add($arCategory);
}
COption::SetOptionString("support", "SUPPORT_MAX_FILESIZE", "10000");
$dbResult = CGroup::GetList($by, $order, array("STRING_ID" => "REGISTERED_USERS"));
if ($arGroup = $dbResult->Fetch()) {
$APPLICATION->SetGroupRight("support", $arGroup["ID"], "R");
}
//Create support admins group if needed
$rsGroup = CGroup::GetList($by = "c_sort", $order = "asc", array("STRING_ID_EXACT_MATCH" => "Y", "STRING_ID" => "SUPPORT_ADMINISTRATORS"));
function __CleanDefault(&$arFields)
{
if (array_key_exists('SET_AS_DEFAULT', $arFields) && $arFields['SET_AS_DEFAULT'] == 'Y' && array_key_exists('arrSITE', $arFields) && array_key_exists('C_TYPE', $arFields)) {
global $DB;
$arFilter = array('TYPE' => $arFields['C_TYPE'], 'SITE' => $arFields['arrSITE']);
$z = CTicketDictionary::GetList($v1, $v2, $arFilter, $v3);
while ($zr = $z->Fetch()) {
$DB->Update('b_ticket_dictionary', array('SET_AS_DEFAULT' => "'N'"), 'WHERE ID=' . $zr['ID'], '', false, false, false);
}
} else {
$arFields['SET_AS_DEFAULT'] = 'N';
}
}
$SHOW_USER_FIELD = array("" => "");
$arrUF = $USER_FIELD_MANAGER->GetUserFields("SUPPORT", 0, LANGUAGE_ID);
foreach ($arrUF as $FIELD_ID => $arField) {
$SHOW_USER_FIELD[$FIELD_ID] = $arField["EDIT_FORM_LABEL"];
}
$arComponentParameters = array("GROUPS" => array("SECTIONS_TO_CATEGORIES" => array("NAME" => GetMessage("WZ_GRP_SECTIONS_TO_CATEGORIES"))), "PARAMETERS" => array("VARIABLE_ALIASES" => array("ID" => array("NAME" => GetMessage("SUP_TICKET_ID_DESC"))), "IBLOCK_TYPE" => array("PARENT" => "BASE", "NAME" => GetMessage("WZ_IBTYPE"), "TYPE" => "LIST", "VALUES" => $arTypesEx, "DEFAULT" => "news", "REFRESH" => "Y"), "IBLOCK_ID" => array("PARENT" => "BASE", "NAME" => GetMessage("WZ_IBLOCK"), "TYPE" => "LIST", "VALUES" => $arIBlocks, "DEFAULT" => '={$_REQUEST["ID"]}', "ADDITIONAL_VALUES" => "Y", "REFRESH" => "Y"), "PROPERTY_FIELD_TYPE" => array("PARENT" => "BASE", "NAME" => GetMessage("WZ_PROPERTY"), "TYPE" => "LIST", "VALUES" => $arProperty_S), "PROPERTY_FIELD_VALUES" => array("PARENT" => "BASE", "NAME" => GetMessage("WZ_PROPERTY_VALUES"), "TYPE" => "LIST", "VALUES" => $arProperty_M), "AJAX_MODE" => array(), "INCLUDE_IBLOCK_INTO_CHAIN" => array("PARENT" => "ADDITIONAL_SETTINGS", "NAME" => GetMessage("WZ_INCLUDE_INTO_CHAIN"), "TYPE" => "CHECKBOX", "DEFAULT" => "Y"), "TICKETS_PER_PAGE" => array("NAME" => GetMessage("SUP_LIST_TICKETS_PER_PAGE"), "TYPE" => "STRING", "MULTIPLE" => "N", "PARENT" => "ADDITIONAL_SETTINGS", "DEFAULT" => "50"), "MESSAGES_PER_PAGE" => array("NAME" => GetMessage("SUP_EDIT_MESSAGES_PER_PAGE"), "TYPE" => "STRING", "MULTIPLE" => "N", "PARENT" => "ADDITIONAL_SETTINGS", "DEFAULT" => "20"), "MESSAGE_MAX_LENGTH" => array("NAME" => GetMessage("SUP_MESSAGE_MAX_LENGTH"), "TYPE" => "STRING", "MULTIPLE" => "N", "PARENT" => "ADDITIONAL_SETTINGS", "DEFAULT" => "70"), "MESSAGE_SORT_ORDER" => array("NAME" => GetMessage("SUP_MESSAGE_SORT_ORDER"), "TYPE" => "LIST", "MULTIPLE" => "N", "PARENT" => "ADDITIONAL_SETTINGS", "VALUES" => array("asc" => GetMessage("SUP_SORT_ASC"), "desc" => GetMessage("SUP_SORT_DESC"))), "SET_PAGE_TITLE" => array("NAME" => GetMessage("SUP_SET_PAGE_TITLE"), "TYPE" => "LIST", "MULTIPLE" => "N", "DEFAULT" => "Y", "PARENT" => "ADDITIONAL_SETTINGS", "VALUES" => $arYesNo, "ADDITIONAL_VALUES" => "N"), "TEMPLATE_TYPE" => array("NAME" => GetMessage("WZ_TEMPLATE"), "TYPE" => "LIST", "MULTIPLE" => "N", "PARENT" => "ADDITIONAL_SETTINGS", "VALUES" => array("standard" => GetMessage("WZ_STANDARD"), ".default" => GetMessage("WZ_DEFAULT"))), "SHOW_RESULT" => array("NAME" => GetMessage("WZ_SHOW_RESULT"), "TYPE" => "CHECKBOX", "DEFAULT" => "Y", "PARENT" => "ADDITIONAL_SETTINGS"), "SHOW_COUPON_FIELD" => array("NAME" => GetMessage("SUP_SHOW_COUPON_FIELD"), "TYPE" => "CHECKBOX", "PARENT" => "ADDITIONAL_SETTINGS", "DEFAULT" => "N"), "SECTIONS_TO_CATEGORIES" => array("PARENT" => "SECTIONS_TO_CATEGORIES", "NAME" => GetMessage("SECTIONS_TO_CATEGORIES"), "TYPE" => "CHECKBOX", "REFRESH" => "Y"), "SET_SHOW_USER_FIELD" => array("NAME" => GetMessage("SUP_SHOW_USER_FIELD"), "TYPE" => "LIST", "MULTIPLE" => "Y", "PARENT" => "ADDITIONAL_SETTINGS", "VALUES" => $SHOW_USER_FIELD)));
if ($arCurrentValues['SECTIONS_TO_CATEGORIES'] == 'Y') {
if (!CModule::IncludeModule('support')) {
return;
}
$arSections = array();
$rs = CIBlockSection::GetList(array("left_margin" => "ASC", "SORT" => "ASC"), array("IBLOCK_ID" => $arCurrentValues['IBLOCK_ID']));
while ($f = $rs->GetNext()) {
$arSectionsDot[$f['ID']] = str_repeat(" . ", $f['DEPTH_LEVEL'] - 1) . $f['NAME'];
$arSections[$f['ID']] = $f['NAME'];
}
$arComponentParameters['PARAMETERS']['SELECTED_SECTIONS'] = array("PARENT" => "SECTIONS_TO_CATEGORIES", "NAME" => GetMessage('WZ_SELECT_SECTIONS'), "TYPE" => "LIST", "MULTIPLE" => "Y", "VALUES" => $arSectionsDot, "REFRESH" => "Y");
$arSelectedSections = $arCurrentValues['SELECTED_SECTIONS'];
if (is_array($arSelectedSections) && count($arSelectedSections) > 0) {
$arCategories = array();
$rs = CTicketDictionary::GetList($by, $order, array("TYPE" => "C"), $is_filtered);
while ($f = $rs->GetNext()) {
$arCategories[$f['ID']] = $f['NAME'];
}
foreach ($arSelectedSections as $k) {
if ($k) {
$arComponentParameters['PARAMETERS']['SECTION_' . $k] = array("PARENT" => "SECTIONS_TO_CATEGORIES", "NAME" => $arSections[$k], "TYPE" => "LIST", "VALUES" => $arCategories);
}
}
}
}
continue;
}
$ID = intval($ID);
switch ($_REQUEST['action']) {
case "delete":
@set_time_limit(0);
CTicketDictionary::Delete($ID);
break;
}
}
}
// если была нажата кнопка "Сохранить изменения"
if ($find_type == "C" || $find_type == "K" || $find_type == "SR" || $find_type == "NOT_REF" || strlen($find_type) <= 0) {
$show_responsible_column = "Y";
}
$rsData = CTicketDictionary::GetList($by, $order, $arFilter, $is_filtered);
$rsData = new CAdminResult($rsData, $sTableID);
$rsData->NavStart();
// установка строки навигации
$lAdmin->NavText($rsData->GetNavPrint(GetMessage("SUP_PAGES")));
//$tdic = CTicketDictionary::GetList($by, $order, $arFilter, $is_filtered);
$APPLICATION->SetTitle(GetMessage("SUP_TICKETS_DIC_TITLE"));
$arHeaders = array();
$arHeaders[] = array("id" => "ID", "content" => "ID", "default" => true, "sort" => "s_id");
$arHeaders[] = array("id" => "C_SORT", "content" => GetMessage("SUP_SORT"), "default" => true, "sort" => "s_c_sort");
$arHeaders[] = array("id" => "C_SITE", "content" => GetMessage("SUP_SITE"), "default" => true);
$arHeaders[] = array("id" => "NAME", "content" => GetMessage("SUP_NAME"), "default" => true, "sort" => "s_name");
if ($show_responsible_column == "Y") {
$arHeaders[] = array("id" => "RESPONSIBLE_USER_ID", "content" => GetMessage("SUP_RESPONSIBLE"), "default" => true, "sort" => "s_responsible");
}
$lAdmin->AddHeaders($arHeaders);
function _Support_GetDictionaryInfoEx($arDictionary = array())
{
//$arID = array_values($arDictionary);
$arID = array();
foreach ($arDictionary as $dic => $value) {
if (intval($value) > 0) {
$arID[] = $value;
} else {
$GLOBALS["str_" . $dic . "_NAME"] = $GLOBALS["str_" . $dic . "_DESC"] = $GLOBALS["str_" . $dic . "_SID"] = "";
}
}
if (!empty($arID)) {
$arTypes = array("C" => "CATEGORY", "K" => "CRITICALITY", "S" => "STATUS", "M" => "MARK", "F" => "FUA", "SR" => "SOURCE", "D" => "DIFFICULTY");
$v1 = $v2 = $v3 = null;
$rs = CTicketDictionary::GetList($v1, $v2, array("ID" => $arID), $v3);
while ($ar = $rs->Fetch()) {
$dic = $ar["C_TYPE"];
$GLOBALS["str_" . $arTypes[$dic] . "_NAME"] = $ar["NAME"];
$GLOBALS["str_" . $arTypes[$dic] . "_DESC"] = $ar["DESCR"];
$GLOBALS["str_" . $arTypes[$dic] . "_SID"] = $ar["SID"];
}
}
}
}
$arrSites = array();
$rs = CSite::GetList($by = "sort", $order = "asc");
while ($ar = $rs->Fetch()) {
$arrSites[$ar["ID"]] = $ar;
}
$arCategory = $arMark = $arCriticality = array();
$rs = CTicketDictionary::GetList($v3 = "s_dropdown", $v4, array("TYPE" => "C"), $v5);
while ($ar = $rs->Fetch()) {
$arCategory[] = $ar;
}
$rs = CTicketDictionary::GetList($v3 = "s_dropdown", $v4, array("TYPE" => "K"), $v5);
while ($ar = $rs->Fetch()) {
$arCriticality[] = $ar;
}
$rs = CTicketDictionary::GetList($v3 = "s_dropdown", $v4, array("TYPE" => "M"), $v5);
while ($ar = $rs->Fetch()) {
$arMark[] = $ar;
}
$rs = CTicketSLA::GetByID($ID);
if (!$rs || !$rs->ExtractFields()) {
$ID = 0;
$str_PRIORITY = 100;
for ($i = 0; $i <= 6; $i++) {
$arSHEDULE[$i]["OPEN_TIME"] = "24H";
}
} else {
$arGROUPS = CTicketSLA::GetGroupArray($ID);
$arSHEDULE = CTicketSLA::GetSheduleArray($ID);
$arSITES = CTicketSLA::GetSiteArray($ID);
$arCATEGORIES = CTicketSLA::GetCategoryArray($ID);