$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
}
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else {
$rep = "#000";
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach ($titles as $title) {
$title = $title;
}
$assigned_to = App\User::where('id', '=', $ticket->assigned_to)->first();
if ($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name . " " . $assigned_to->last_name;
}
?>
<td class="mailbox-name"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i>
@if($collab > 0) <i class="fa fa-users"></i>@endif
@if($attach > 0) <i class="fa fa-paperclip"></i>@endif</td>
<td class="mailbox-Id"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">#{!! $ticket->ticket_number !!}</a></td>
$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
?>
<table class="table">
<tr><th></th><th></th></tr>
<tr><td><b>Status:</b></td> <td>{{$status->state}}</td></tr>
<tr><td><b>Priority:</b></td> <td>{{$priority->priority}}</td></tr>
<tr><td><b>Department:</b></td> <td>{{$dept->name}}</td></tr>
<tr><td><b>Email:</b></td> <td>{{$user->email}}</td></tr>
<tr><td><b>Phone:</b></td> <td>{{$user->mobile}}</td></tr>
<tr><td><b>Source:</b></td> <td>{{$ticket_source}}</td></tr>
<tr><td><b>Help Topic:</b></td> <td>{{$help_topic->topic}}</td></tr>
</table>
<?php
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get();
?>
@foreach($conversations as $conversation)
<br/><hr>
<span class="time-label">
<?php
$role = App\User::where('id', '=', $conversation->user_id)->first();
?>
<?php
if ($conversation->is_internal) {
?>
<i class="fa fa-tag bg-purple" title="Posted by System"></i>
<?php
} else {
if ($role->role == 'agent' || $role->role == 'admin') {
?>
<div class="col-md-2">
<label>Reply Content</label>
</div>
<div class="col-md-10">
<textarea id="txtEditor2"> </textarea>
</div>
</div>
</div>
</form>
</div> -->
</div>
</div>
<!-- ticket conversations -->
<?php
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->orderBy('id', 'DESC')->paginate(10);
$ij = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
?>
<!-- row -->
<div class="row" >
<div id="refresh1">
<style type="text/css">
.pagination{
margin-bottom: -20px;
margin-top: 0px;
}
</style>
<ul class="pull-right" style="padding-right:40px" >
<?php
echo $conversations->setPath(url('/thread/' . $tickets->id))->render();
<table class="table table-hover">
<!-- <tr><th></th><th></th></tr> -->
<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php
$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
?>
<td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{ucwords($last->poster)}}</td></tr>
</table>
</div>
<!-- </div> -->
</section>
</div>
</div>
</div>
<?php
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->paginate(10);
foreach ($conversations as $conversation) {
$ConvDate1 = $conversation->created_at;
$ConvDate = explode(' ', $ConvDate1);
$date = $ConvDate[0];
$time = $ConvDate[1];
$time = substr($time, 0, -3);
if (isset($data) && $date == $data) {
} else {
$data = $ConvDate[0];
}
$role = App\User::where('id', '=', $conversation->user_id)->first();
$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first();
if ($attachment == null) {
$body = $conversation->body;
} else {