public function createMailFromNewMessage()
{
if ($this->_isLocked() || !Mage::helper('aw_hdu3/config')->isEnabled()) {
return $this;
}
$departmentCollection = Mage::getModel('aw_hdu3/department')->getCollection();
$departmentCollection->addActiveFilter()->sortByOrder();
foreach ($departmentCollection as $department) {
/** @var AW_Helpdesk3_Model_Gateway $gateway */
$gateway = $department->getGateway();
if (!$gateway->getIsActive()) {
continue;
}
AW_Lib_Helper_Log::start(Mage::helper('aw_hdu3')->__('Start process gateway "%s".', $gateway->getTitle()));
try {
$gateway->load($gateway->getId());
$gateway->process();
} catch (Exception $e) {
AW_Lib_Helper_Log::log($e->getMessage(), AW_Lib_Helper_Log::SEVERITY_ERROR);
}
AW_Lib_Helper_Log::stop(Mage::helper('aw_hdu3')->__('Stop process gateway "%s".', $gateway->getTitle()));
}
//remove lock
Mage::app()->removeCache(self::LOCK_CACHE_ID);
return $this;
}
/**
* Mark tickets as expire
*
* @return $this
*/
public function closeExpireTickets()
{
if ($this->_isLocked(self::LOCK_CACHE_CLOSE_TICKET_ID) || !Mage::helper('aw_hdu3/config')->isEnabled()) {
return $this;
}
$ticketCollection = Mage::getModel('aw_hdu3/ticket')->getCollection();
$ticketCollection->addFilterByStatus(AW_Helpdesk3_Model_Source_Ticket_Status::WAITING_VALUE);
$currentDate = new Zend_Date();
$currentDateString = $currentDate->toString(Varien_Date::DATETIME_INTERNAL_FORMAT);
AW_Lib_Helper_Log::stop(Mage::helper('aw_hdu3')->__('Mark tickets as Expired.'));
foreach ($ticketCollection as $ticket) {
$expireValue = Mage::helper('aw_hdu3/config')->getTicketAutoExpiration($ticket->getStoreId());
if (null === $expireValue) {
continue;
}
$finalDay = new Zend_Date($ticket->getUpdatedAt(), Varien_Date::DATETIME_INTERNAL_FORMAT);
$finalDayString = $finalDay->addDay($expireValue)->toString(Varien_Date::DATETIME_INTERNAL_FORMAT);
if ($finalDayString <= $currentDateString) {
$ticket->setStatus(AW_Helpdesk3_Model_Source_Ticket_Status::CLOSED_VALUE)->save();
AW_Lib_Helper_Log::stop(Mage::helper('aw_hdu3')->__('Ticket UID[%s] marked as expired.', $ticket->getUid()));
}
}
AW_Lib_Helper_Log::stop(Mage::helper('aw_hdu3')->__('Complete.'));
//remove lock
Mage::app()->removeCache(self::LOCK_CACHE_CLOSE_TICKET_ID);
return $this;
}
public function createFromOrder()
{
if (Mage::app()->getRequest()->getParam('create_ticket')) {
$order = Mage::getModel('sales/order')->load(Mage::app()->getRequest()->getParam('order_id'));
$history = Mage::app()->getRequest()->getPost();
$history = @$history['history'];
$body = Mage::app()->getResponse()->getBody();
if (!array_key_exists('comment', $history) || empty($history['comment'])) {
$message = Mage::helper('aw_hdu3')->__('Ticket has not been saved. Comment is empty');
$message = Zend_Json::encode($message);
$body .= "<script type='text/javascript'>orderTicket.showMessage({$message},'error-msg')</script>";
Mage::app()->getResponse()->setBody($body);
return $this;
}
$department = null;
if (Mage::helper('aw_hdu3/config')->isPrimaryDepartmentActive(Mage::app()->getStore()->getId()) && ($defaultDepartmentId = Mage::helper('aw_hdu3/config')->getDefaultDepartmentId(Mage::app()->getStore()->getId()))) {
$department = Mage::getModel('aw_hdu3/department')->load($defaultDepartmentId);
}
if (!$department || !$department->getId()) {
$departmentCollection = Mage::getModel('aw_hdu3/department')->getCollection();
$departmentCollection->sortByOrder()->addActiveFilter()->addFilterByStoreId(Mage::app()->getStore()->getId());
$department = $departmentCollection->getFirstItem();
}
if (!$department || !$department->getId()) {
$message = Mage::helper('aw_hdu3')->__('Ticket has not been saved. There are no Primary Department or any Help Desk Departments configured');
$message = Zend_Json::encode($message);
$body .= "<script type='text/javascript'>orderTicket.showMessage({$message},'error-msg')</script>";
Mage::app()->getResponse()->setBody($body);
return $this;
}
$ticket = Mage::getModel('aw_hdu3/ticket');
$ticket->setDepartmentAgentId($department->getPrimaryAgentId())->setDepartmentId($department->getId())->setStatus(AW_Helpdesk3_Model_Source_Ticket_Status::NEW_VALUE)->setPriority(AW_Helpdesk3_Model_Source_Ticket_Priority::TODO_VALUE)->setCustomerName($order->getCustomerName())->setCustomerEmail($order->getCustomerEmail())->setOrderIncrementId($order->getIncrementId())->setSubject(Mage::helper('aw_hdu3')->__('Order #%s', $order->getIncrementId()))->setStoreId($order->getStoreId())->save();
AW_Lib_Helper_Log::start(Mage::helper('aw_hdu3')->__('Got new ticket from order page.'));
AW_Lib_Helper_Log::stop(Mage::helper('aw_hdu3')->__('Ticket UID[%s]', $ticket->getUid()));
$ticket->addHistory(AW_Helpdesk3_Model_Ticket_History_Event_Message::TYPE, array('content' => trim(@$history['comment'])));
$ticketUrl = Mage::helper('adminhtml')->getUrl('helpdesk_admin/adminhtml_ticket/edit', array('id' => $ticket->getId()));
$ticketUrlHtml = Mage::helper('aw_hdu3')->__('Ticket %s has been successfully saved', "<a href='{$ticketUrl}'>" . $ticket->getUid() . "</a>");
$ticketUrlHtml = Zend_Json::encode($ticketUrlHtml);
$body .= "<script type='text/javascript'>orderTicket.showMessage({$ticketUrlHtml},'success-msg')</script>";
Mage::app()->getResponse()->setBody($body);
}
}
protected static function _compareSeverities($severity = null)
{
if (!$severity) {
$severity = self::SEVERITY_NOTICE;
}
self::$_currentSeverity = $severity;
if (self::$_severitiesPriority[self::$_maxSeverity] < self::$_severitiesPriority[$severity]) {
self::$_maxSeverity = $severity;
}
}
protected function _convertMessageToMail($message, $messageUid)
{
$messageNumber = $this->_getMessageNumberByUid($messageUid);
$currentDate = new Zend_Date();
$mail = Mage::getModel('aw_hdu3/gateway_mail');
$mail->setUid($this->getMailUidByMessageUid($messageUid))->setGatewayId($this->getId())->setFrom($this->_getMessageFrom($message))->setTo($this->getEmail())->setStatus(AW_Helpdesk3_Model_Gateway_Mail::STATUS_UNPROCESSED)->setBody($this->_getMessageBody($message))->setHeaders($this->_getMessageHeadersByNumber($messageNumber))->setSubject($this->_getMessageSubject($message))->setContentType(strtok($this->_getMessageContentType($message), ';'))->setCreatedAt($currentDate->toString(Varien_Date::DATETIME_INTERNAL_FORMAT));
try {
$mail->save();
AW_Lib_Helper_Log::log(Mage::helper('aw_hdu3')->__('Message saved with UID[%s]', $mail->getUid()));
} catch (Exception $e) {
AW_Lib_Helper_Log::log($e->getMessage(), AW_Lib_Helper_Log::SEVERITY_ERROR);
}
if ($this->getIsAllowAttachment()) {
$attachments = $this->_getMessageAttachment($message);
if (is_array($attachments)) {
foreach ($attachments as $attach) {
if (is_array($attach)) {
AW_Lib_Helper_Log::log(Mage::helper('aw_hdu3')->__('Got new attachment (%s)', $attach['filename']));
try {
$mail->addAttachmentFromArray($attach);
} catch (Exception $e) {
AW_Lib_Helper_Log::log($e->getMessage(), AW_Lib_Helper_Log::SEVERITY_ERROR);
}
}
}
}
}
//remove mail from gateway
if ($this->getDeleteEmails()) {
$this->_removeMessageFromServerByNumber($messageNumber);
}
return $this;
}
