/** * @param AW_Helpdesk3_Model_Ticket $ticket * * @return bool */ public function isEventHappened($ticket) { if (!$ticket->isObjectNew() && $ticket->getOrigData('department_agent_id') != $ticket->getDepartmentAgentId()) { $this->setEventData(array('from' => $ticket->getOrigData('department_agent_id'), 'to' => $ticket->getDepartmentAgentId())); return true; } return false; }