$result = mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_WARNING);
}
$updaterow = mysql_fetch_array($result);
$mailed_subject = $updaterow['subject'];
echo "<tr><td><label for='incidenttitle'>{$strIncidentTitle}</label><br />";
echo "<input class='required' maxlength='200' id='incidenttitle' ";
echo "name='incidenttitle' size='50' type='text' value=\"" . htmlspecialchars($mailed_subject, ENT_QUOTES) . "\" />";
echo " <span class='required'>{$strRequired}</span></td>\n";
echo "<td>";
if ($type == 'free') {
echo "<th>{$strServiceLevel}</th><td>" . serviceleveltag_drop_down('servicelevel', $CONFIG['default_service_level'], TRUE) . "</td>";
echo "<th>{$strSkill}</th><td>" . skill_drop_down('software', 0) . "</td></tr>";
} else {
echo "<label for='software'>{$strSkill}</label><br />" . softwareproduct_drop_down('software', 1, $productid);
}
echo "</td></tr>";
echo "<tr><td colspan='2'> </td></tr>\n";
echo "<tr><th>{$strProblemDescription}<br /><span style='font-weight: normal'>{$strReceivedByEmail}</span></th>";
echo "<td>" . parse_updatebody($mailed_body_text) . "</td></tr>\n";
echo "<tr><td class='shade1' colspan='2'> </td></tr>\n";
}
echo "<tr><td><strong>{$strNextAction}</strong><br />";
// echo "<input type='text' name='nextaction' maxlength='50' size='30' value='Initial Response' /><br /><br />";
echo show_next_action();
echo "</td>";
echo "<td colspan='2'>";
echo "<strong>{$strVisibleToCustomer}</strong><br />\n";
echo "<label><input name='cust_vis' type='checkbox' checked='checked' /> {$strVisibleToCustomer}</label>";
echo help_link('VisibleToCustomer') . "<br />";
$checkcontract = mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_WARNING);
}
$contract = mysql_fetch_object($checkcontract);
$productid = $contract->productid;
if (mysql_num_rows($checkcontract) == 0) {
echo "<p class='error'>{$strPermissionDenied}</p>";
include APPLICATION_INCPATH . 'htmlfooter.inc.php';
exit;
}
}
echo "<form action='{$_SERVER[PHP_SELF]}?page=add&action=submit' method='post'>";
echo "<table align='center' width='50%' class='vertical'>";
if ($CONFIG['portal_creates_incidents']) {
echo "<tr><th>{$strArea}:</th><td class='shade1'>" . softwareproduct_drop_down('software', 0, $productid, 'external') . "<br />";
echo $strNotSettingArea . "</td></tr>";
}
echo "<tr><th>{$strTitle}:</th><td class='shade1'>";
echo "<input class='required' maxlength='100' name='title' size='40' type='text' ";
echo "value='{$_SESSION['formdata']['portaladdincident']['title']}' />";
echo " <span class='required'>{$strRequired}</span></td></tr>";
$sql = "SELECT * FROM `{$dbProductInfo}` WHERE productid='{$productid}'";
$result = mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_WARNING);
}
if (mysql_num_rows($result) > 0) {
while ($productinforow = mysql_fetch_object($result)) {
echo "<tr><th>{$productinforow->information}";
echo "</th>";
