$pLang = $PORTAL->language;
} else {
$mailT = LANG_PATH . 'admin-ticket-reply' . ($ret[0] == 'yes' ? '-merged' : '') . '.txt';
}
break;
}
// Send email to original ticket creator..
$MSMAIL->sendMSMail(array('from_email' => $MSTEAM->emailFrom ? $MSTEAM->emailFrom : $MSTEAM->email, 'from_name' => $MSTEAM->nameFrom ? $MSTEAM->nameFrom : $MSTEAM->name, 'to_email' => $PORTAL->email, 'to_name' => $PORTAL->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($TICKET->id)), $emailSubjects['admin-reply']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $replyToAddr ? $replyToAddr : ($SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email)), 'template' => $mailT, 'language' => isset($pLang) ? $pLang : $SETTINGS->language, 'alive' => 'yes'));
// If this is a dispute, notify other users in dispute..
if ($isDispute == 'yes' && $SETTINGS->disputes == 'yes') {
$q = mysql_query("SELECT `name`,`email` FROM `" . DB_PREFIX . "disputes`\n\t LEFT JOIN `" . DB_PREFIX . "portal`\n\t\t\tON `" . DB_PREFIX . "disputes`.`visitorID` = `" . DB_PREFIX . "portal`.`id`\n WHERE `" . DB_PREFIX . "disputes`.`ticketID` = '{$TICKET->id}'\n\t\t\tGROUP BY `email`\n\t\t\tORDER BY `name`\n\t\t\t") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
while ($D_USR = mysql_fetch_object($q)) {
$pLang = '';
// Check which templates to use based on language..
if ($D_USR->language && file_exists(LANG_BASE_PATH . $D_USR->language . '/mail-templates/admin-dispute-reply.txt')) {
$mailT = LANG_BASE_PATH . $D_USR->language . '/mail-templates/admin-dispute-reply.txt';
$pLang = $D_USR->language;
} else {
$mailT = LANG_PATH . 'admin-dispute-reply.txt';
}
$MSMAIL->sendMSMail(array('from_email' => $MSTEAM->emailFrom ? $MSTEAM->emailFrom : $MSTEAM->email, 'from_name' => $MSTEAM->nameFrom ? $MSTEAM->nameFrom : $MSTEAM->name, 'to_email' => $D_USR->email, 'to_name' => $D_USR->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($ID)), $emailSubjects['admin-reply']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $replyToAddr ? $replyToAddr : ($SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email)), 'template' => $mailT, 'language' => $pLang ? $pLang : $SETTINGS->language, 'alive' => 'yes'));
}
}
}
if ($ret[0] == 'no') {
$OK = true;
} else {
$metaReload = '<meta http-equiv="refresh" content="' . MERGE_RELOAD_TIME . ';url=index.php?p=view-ticket&id=' . ltrim($_POST['mergeid'], '0') . '">';
$OK2 = true;
}
}
$qR = mysql_query("SELECT `ts`,`replyType` FROM `" . DB_PREFIX . "replies` \n WHERE `ticketID` = '{$T->id}' \n\t\t\t\t ORDER BY `id` DESC\n\t\t ");
$RP = mysql_fetch_object($qR);
// Is this ticket waiting on visitor?
if (isset($RP->ts) && $RP->replyType == 'admin') {
// Check time of reply..
$f = strtotime(date('Y-m-d', $RP->ts));
$t = strtotime(date('Y-m-d', $now));
$c = ceil(($t - $f) / 86400);
// Close duration expired?
if ($c >= (int) $SETTINGS->autoClose) {
// Close ticket and write history note..
$rows = $MSTICKET->openclose($T->id, 'close');
// If affected rows, actioned ok..
if ($rows > 0) {
++$tCount;
$subjects[$V->visitorID][] = array($T->id, $T->isDisputed, $T->department, $T->source, str_replace(array('{ticket}', '{subject}'), array(mswTicketNumber($T->id), $T->subject), $msg_script56));
// History if affected rows..
$MSTICKET->historyLog($T->id, str_replace('{days}', (int) $SETTINGS->autoClose, $msg_ticket_history['ticket-auto-close']));
}
}
}
}
// Group and send single email..
if (!empty($subjects[$V->visitorID]) && $SETTINGS->autoCloseMail == 'yes') {
$ticketData = array();
foreach ($subjects[$V->visitorID] as $values) {
$ticket = $values[0];
$dispute = $values[1];
$dept = $values[2];
$source = $values[3];
$data = $values[4];
$MSMAIL->addTag('{STATUS}', $msg_showticket23);
// Convert quoted-printable string to an 8 bit string..
// Helps make message cleaner..
if (function_exists('quoted_printable_decode')) {
$comments = quoted_printable_decode($comments);
}
$MSMAIL->addTag('{COMMENTS}', $MSBB->cleaner($comments));
$MSMAIL->addTag('{ATTACHMENTS}', !empty($attString) ? implode(mswDefineNewline(), $attString) : 'N/A');
$MSMAIL->addTag('{CUSTOM}', 'N/A');
// Anything to send to admin?
$MSIMAP->log('Preparing to send spam notification to global admin staff member..');
if (isset($mailTemps['admin'])) {
$GLOBAL = mswGetTableData('users', 'id', 1, 'AND `notify` = \'yes\'', '`name`,`email`,`email2`');
if (isset($GLOBAL->name)) {
$MSMAIL->addTag('{NAME}', $GLOBAL->name);
$MSMAIL->sendMSMail(array('from_email' => $SETTINGS->email, 'from_name' => $SETTINGS->website, 'to_email' => $GLOBAL->email, 'to_name' => $GLOBAL->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($ID)), $emailSubjects['spam-notify']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => PATH . 'content/language/' . $SETTINGS->language . '/mail-templates/spam-notification.txt', 'language' => $SETTINGS->language, 'add-emails' => $GLOBAL->email2));
$MSIMAP->log('Email sent to ' . $GLOBAL->name . ' <' . $GLOBAL->email . '>');
} else {
$MSIMAP->log('Not sent, notifications are disabled. Enable in settings');
}
}
}
}
} else {
$MSIMAP->log('Blank message, ignore');
}
// If spam filter is enabled, and message is spam, are we just deleting?
if ($spamBypass == 'yes' && $IMDT->im_spam == 'yes' && defined('B8_LOADED')) {
$pipes[6] = ++$pipes[6];
$MSIMAP->flagMessage($mailbox, $i);
} else {
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] No emails sent to staff as ticket is awaiting assignment');
}
// Now send to global user..
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Preparing to send to global admin staff member..');
$GLOBAL = mswGetTableData('users', 'id', 1, 'AND `notify` = \'yes\'', '`name`,`email`,`email2`');
if (isset($GLOBAL->name)) {
$MSMAIL->addTag('{NAME}', $GLOBAL->name);
$MSMAIL->sendMSMail(array('from_email' => $SETTINGS->email, 'from_name' => $SETTINGS->website, 'to_email' => $GLOBAL->email, 'to_name' => $GLOBAL->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($ID)), $emailSubjects['new-ticket']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => PATH . 'content/language/' . $SETTINGS->language . '/mail-templates/new-ticket-admin.txt', 'language' => $SETTINGS->language, 'alive' => 'yes', 'add-emails' => $GLOBAL->email2));
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Email sent to ' . $GLOBAL->name . ' <' . $GLOBAL->email . '>');
} else {
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Not sent, notifications are disabled. Enable in settings');
}
// Send email to visitor..
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Preparing to send new ticket confirmation to visitor..');
$MSMAIL->addTag('{NAME}', $name);
$MSMAIL->sendMSMail(array('from_email' => $SETTINGS->email, 'from_name' => $SETTINGS->website, 'to_email' => $email, 'to_name' => $name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($ID)), $emailSubjects['new-ticket-vis']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => $mailR, 'language' => $pLang ? $pLang : $SETTINGS->language));
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Email sent to ' . $name . ' <' . $email . '>');
} else {
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Fatal error: Ticket could not be created: ' . mysql_error());
}
} else {
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Fatal error: User ID not found.');
}
} else {
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Fatal error: Department not found for ID ' . $deptID . '. Ticket ignored.');
}
} else {
$MSAPI->log('[' . strtoupper($MSAPI->handler) . '] Fatal error: Name,Email,Dept,Subject,Comments & Priority are required, check data. Ticket ignored.');
}
}
// We are done, so add response..
public function exportTicketHistory($dl, $dt)
{
global $msg_viewticket113;
$id = (int) $_GET['exportHistory'];
$sepr = ',';
$file = PATH . 'export/' . str_replace(array('{ticket}', '{date}'), array(mswTicketNumber($id), $dt->mswDateTimeDisplay(strtotime(date('Ymd H:i:s')), 'dmY-his')), supportTickets::TICKET_HISTORY_FILENAME);
$data = $msg_viewticket113 . mswDefineNewline();
$qTH = mysql_query("SELECT * FROM `" . DB_PREFIX . "tickethistory`\n WHERE `ticketID` = '{$id}'\n ORDER BY `ts` DESC\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
while ($HIS = mysql_fetch_object($qTH)) {
$data .= mswCleanCSV($dt->mswDateTimeDisplay($HIS->ts, $this->settings->dateformat), $sepr) . $sepr . mswCleanCSV($dt->mswDateTimeDisplay($HIS->ts, $this->settings->timeformat), $sepr) . $sepr . mswCleanCSV($HIS->action, $sepr) . mswDefineNewline();
}
if (mysql_num_rows($qTH) > 0) {
// Save file to server and download..
$dl->write($file, rtrim($data));
if (file_exists($file)) {
$dl->dl($file, 'text/csv');
}
}
}
$_POST['ticket'] = $_POST['id'];
$MSTICKET->deleteTickets();
$OK1 = true;
}
// Assign..
if (isset($_POST['users'])) {
if (!empty($_POST['id'])) {
$userNotify = array();
$tickets = array();
foreach ($_POST['id'] as $ID) {
if (!empty($_POST['users'][$ID])) {
// Ticket information..
$SUPTICK = mswGetTableData('tickets', 'id', $ID);
// Array of ticket subjects assigned to users..
foreach ($_POST['users'][$ID] as $userID) {
$tickets[$userID][] = str_replace(array('{id}', '{subject}'), array(mswTicketNumber($ID), $SUPTICK->subject), $msg_assign7);
$userNotify[] = $userID;
}
// Update ticket..
$MSTICKET->ticketUserAssign($ID, implode(',', $_POST['users'][$ID]), $msg_ticket_history['assign']);
}
}
}
// Email users..
if (!empty($userNotify) && !empty($tickets) && isset($_POST['mail'])) {
$q = mysql_query("SELECT `id`,`name`,`email`,`email2` FROM `" . DB_PREFIX . "users`\n WHERE `id` IN(" . implode(',', $userNotify) . ")\n\t\t\t GROUP BY `id`\n ORDER BY `name`\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
while ($USERS = mysql_fetch_object($q)) {
$MSMAIL->addTag('{ASSIGNEE}', $MSTEAM->name);
$MSMAIL->addTag('{NAME}', $USERS->name);
$MSMAIL->addTag('{TICKETS}', trim(implode(mswDefineNewline(), $tickets[$USERS->id])));
// Send mail..
echo mswTicketNumber($TICKET->id);
?>
</b>] <?php
echo mswSpecialChars($TICKET->subject);
?>
</div>
<div class="pull-right">
<a href="#" class="nyroModalClose" onclick="mswSelectMerge('<?php
echo mswTicketNumber($TICKET->id);
?>
');return false" title="<?php
echo mswSpecialChars($msg_merge2);
?>
(#<?php
echo mswTicketNumber($TICKET->id);
?>
)"><i class="icon-plus"></i> <?php
echo $msg_viewticket119;
?>
</a>
</div>
<span class="clearfix"></span>
</div>
<?php
}
} else {
?>
<p class="nodata" style="padding:20px;font-size:11px"><?php
}
// Check digit..
mswCheckDigit($_GET['id'], true);
// Get ticket data..
$SUPTICK = mswGetTableData('tickets', 'id', $_GET['id']);
// Checks..
if (!isset($SUPTICK->id)) {
$HEADERS->err404(true);
exit;
}
// Department check..
if (mswDeptPerms($MSTEAM->id, $SUPTICK->department, $userDeptAccess) == 'fail') {
$HEADERS->err403(true);
}
// Edit..
if (isset($_POST['process'])) {
$rows = $MSTICKET->updateTicket();
// Log if affected rows..
if ($rows > 0) {
$MSTICKET->historyLog($_GET['id'], str_replace(array('{user}'), array($MSTEAM->name), $msg_ticket_history['edit-ticket']));
}
$SUPTICK = mswGetTableData('tickets', 'id', $_GET['id']);
$OK = true;
}
$title = str_replace('{ticket}', mswTicketNumber($SUPTICK->id), $msg_viewticket20);
$loadJQAPI = true;
$loadBBCSS = true;
$loadJQAlertify = true;
include PATH . 'templates/header.php';
include PATH . 'templates/system/tickets/tickets-edit.php';
include PATH . 'templates/footer.php';
//die('process');
define('TICKET_REPLY', 1);
include PATH . 'control/system/tickets/ticket-reply.php';
}
// Assign visitor name/email..
$VIS = mswGetTableData('portal', 'id', $SUPTICK->visitorID);
$SUPTICK->name = isset($VIS->name) ? $VIS->name : 'N/A';
$SUPTICK->email = isset($VIS->email) ? $VIS->email : 'N/A';
// Update status..
if (isset($_GET['act']) && in_array($_GET['act'], array('open', 'close', 'lock', 'ticket', 'dispute', 'reopen'))) {
//echo "========update status====";die('ticketview1');
$action = str_replace('{user}', $MSTEAM->name, $msg_ticket_history['ticket-status-' . $_GET['act']]);
$rows = $MSTICKET->updateTicketStatus();
// History if affected rows..
if ($rows > 0) {
$MSTICKET->historyLog($_GET['id'], str_replace(array('{user}'), array($MSTEAM->name), $action));
$SUPTICK = mswGetTableData('tickets', 'id', $_GET['id']);
$SUPTICK->name = isset($VIS->name) ? $VIS->name : 'N/A';
$SUPTICK->email = isset($VIS->email) ? $VIS->email : 'N/A';
$actionMsg = $msg_ticket_actioned[$_GET['act']];
$OK3 = $_GET['act'];
}
}
$title = str_replace('{ticket}', mswTicketNumber($_GET['id']), $SUPTICK->isDisputed == 'yes' ? $msg_viewticket80 : $msg_viewticket);
$loadJQAPI = true;
$loadBBCSS = true;
$loadJQAlertify = true;
$loadJQNyroModal = true;
include PATH . 'templates/header.php';
include PATH . 'templates/system/tickets/tickets-view' . ($SUPTICK->isDisputed == 'yes' ? '-disputed' : '') . '.php';
include PATH . 'templates/footer.php';
}
}
//------------------------------------
// Disputes awaiting visitor response
//------------------------------------
if ($SETTINGS->disputes == 'yes') {
$q = mysql_query("SELECT `subject`,`priority`,`" . DB_PREFIX . "tickets`.`id` AS `ticketID`,\n\t `" . DB_PREFIX . "portal`.`name` AS `ticketName`,\n\t `" . DB_PREFIX . "tickets`.`ts` AS `ticketStamp`,\n\t `" . DB_PREFIX . "departments`.`name` AS `deptName`,\n\t `" . DB_PREFIX . "levels`.`name` AS `levelName`\n\t FROM `" . DB_PREFIX . "tickets` \n LEFT JOIN `" . DB_PREFIX . "departments`\n\t ON `" . DB_PREFIX . "tickets`.`department` = `" . DB_PREFIX . "departments`.`id`\n\t LEFT JOIN `" . DB_PREFIX . "portal`\n\t ON `" . DB_PREFIX . "tickets`.`visitorID` = `" . DB_PREFIX . "portal`.`id`\n\t LEFT JOIN `" . DB_PREFIX . "levels`\n\t ON `" . DB_PREFIX . "tickets`.`priority` = `" . DB_PREFIX . "levels`.`id`\n\t OR `" . DB_PREFIX . "tickets`.`priority` = `" . DB_PREFIX . "levels`.`marker`\n\t WHERE `replyStatus` IN('visitor') \n AND `ticketStatus` = 'open' \n AND `isDisputed` = 'yes'\n AND `assignedto` != 'waiting'\n\t\t AND `spamFlag` = 'no'\n " . (!empty($dept) ? 'AND (`department` IN(' . implode(',', $dept) . ') OR FIND_IN_SET(\'' . $USERS->id . '\',`assignedto`)>0)' : '') . "\n\t " . ($USERS->id != '1' && empty($dept) && $USERS->assigned == 'yes' ? 'AND FIND_IN_SET(\'' . $USERS->id . '\',`assignedto`)>0' : '') . "\n ORDER BY FIELD(`" . DB_PREFIX . "tickets`.`priority`,'high','medium','low'),`levelName`\n ");
if ($q && mysql_num_rows($q) > 0) {
while ($T = mysql_fetch_object($q)) {
++$counts[6];
// Hyperlink..
$link = mswDefineNewline();
$link .= $SETTINGS->scriptpath . '/' . $SETTINGS->afolder . '/?ticket=' . $T->ticketID;
// Get last reply..
$last = $MSTICKET->getLastReply($T->ticketID);
$emailDigest[6] .= str_replace(array('{priority}', '{subject}', '{ticket}'), array(strtoupper($MSYS->levels($T->priority)), mswCleanData($T->subject), mswTicketNumber($T->ticketID)), $msg_edigest3) . mswDefineNewline();
$emailDigest[6] .= str_replace(array('{name}', '{updated}', '{count}'), array(mswCleanData($T->ticketName) . ' (' . $MSDT->mswDateTimeDisplay($T->ticketStamp, $SETTINGS->dateformat) . ' / ' . $MSDT->mswDateTimeDisplay($T->ticketStamp, $SETTINGS->timeformat) . ')', $last[0] != '0' ? mswCleanData($last[0]) . ' (' . $MSDT->mswDateTimeDisplay($last[1], $SETTINGS->dateformat) . ' / ' . $MSDT->mswDateTimeDisplay($last[1], $SETTINGS->timeformat) . ')' : 'N/A', 0), $msg_edigest6) . $link . mswDefineNewline() . mswDefineNewline();
}
} else {
$emailDigest[6] = $msg_edigest2;
}
}
//-------------------------------------------------------------
// Send Mail, but only if there is something to report about
//-------------------------------------------------------------
if (array_sum($counts) > 0) {
for ($i = 0; $i < count($counts); $i++) {
$MSMAIL->addTag('{C' . ($i + 1) . '}', @number_format($counts[$i]));
$MSMAIL->addTag('{DATA_' . ($i + 1) . '}', rtrim($emailDigest[$i]));
}
// Additional tags..
if (isset($OK2)) {
echo mswActionCompleted(str_replace('{ticket}', mswTicketNumber(ltrim($_POST['mergeid'], '0')), $msg_viewticket90));
}
if (isset($OK3)) {
echo mswActionCompleted($actionMsg);
}
// Reload for merge...
if (isset($OK2)) {
?>
<div class="container-fluid">
<div class="row-fluid">
<div class="well" style="text-align:center;margin-top:10px;padding-top:25px">
<img src="templates/images/loading.gif" alt="" title="">
<p style="margin-top:20px"><?php
echo str_replace('{id}', mswTicketNumber(ltrim($_POST['mergeid'], '0')), $msg_viewticket122);
?>
</p>
</div>
<?php
// Footer..
include PATH . 'templates/footer-links.php';
?>
</div>
</div>
<?php
} else {
?>
<form method="post" action="?p=<?php
echo $_GET['p'];
$MSMAIL->sendMSMail(array('from_email' => $MSTEAM->emailFrom ? $MSTEAM->emailFrom : $MSTEAM->email, 'from_name' => $MSTEAM->nameFrom ? $MSTEAM->nameFrom : $MSTEAM->name, 'to_email' => $GLOBAL->email, 'to_name' => $GLOBAL->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($tID)), $emailSubjects['new-ticket']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => REL_PATH . 'content/language/' . $SETTINGS->language . '/mail-templates/new-ticket-admin.txt', 'language' => $SETTINGS->language, 'alive' => 'yes', 'add-emails' => $GLOBAL->email2));
}
}
// Notify visitor..
$IDEPT = mswGetTableData('imap', 'im_dept', $ST->department, '', '`im_email`');
if (isset($IDEPT->im_email) && $IDEPT->im_email) {
$replyToAddr = $IDEPT->im_email;
}
if (file_exists(REL_PATH . 'content/language/' . $PORTAL->language . '/mail-templates/new-ticket-visitor.txt')) {
$mailT = REL_PATH . 'content/language/' . $PORTAL->language . '/mail-templates/new-ticket-visitor.txt';
$pLang = $PORTAL->language;
} else {
$mailT = REL_PATH . 'content/language/' . $SETTINGS->language . '/mail-templates/new-ticket-visitor.txt';
}
$MSMAIL->addTag('{NAME}', $PORTAL->name);
$MSMAIL->sendMSMail(array('from_email' => $MSTEAM->emailFrom ? $MSTEAM->emailFrom : $MSTEAM->email, 'from_name' => $MSTEAM->nameFrom ? $MSTEAM->nameFrom : $MSTEAM->name, 'to_email' => $PORTAL->email, 'to_name' => $PORTAL->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($tID)), $emailSubjects['new-ticket-vis']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $replyToAddr ? $replyToAddr : ($SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email)), 'template' => $mailT, 'language' => isset($pLang) ? $pLang : $SETTINGS->language));
}
}
$OK2 = true;
}
// Call relevant classes..
include_once REL_PATH . 'control/classes/class.tickets.php';
$MSPTICKETS = new tickets();
$MSPTICKETS->settings = $SETTINGS;
$MSPTICKETS->datetime = $MSDT;
$title = $msg_adheader63;
$loadJQAlertify = true;
$loadJQNyroModal = true;
include PATH . 'templates/header.php';
include PATH . 'templates/system/tickets/tickets-spam.php';
include PATH . 'templates/footer.php';
ms_divHideShow('main_button_area','add_button_area');
break;
case 'second':
ms_divHideShow('add_button_area','main_button_area');
break;
}
}
//]]>
</script>
<div class="header">
<h1 class="page-title"><?php
echo $msg_disputes8;
?>
: #<?php
echo mswTicketNumber($_GET['disputeUsers']);
?>
</h1>
<span class="clearfix"></span>
</div>
<ul class="breadcrumb">
<li><?php
echo $msg_adheader41;
?>
<span class="divider">/</span></li>
<li><a href="?p=view-dispute&id=<?php
echo $_GET['disputeUsers'];
?>
$IMD = mswGetTableData('imap', 'im_dept', $T->department);
if (isset($IMD->im_email) && $IMD->im_email) {
$replyToAddr = $IMD->im_email;
}
}
// Get all users in this dispute..
$ticketDisputeUsers = $MSTICKET->disputeUsers($T->id);
// Add original ticket starter to the mix..
array_push($ticketDisputeUsers, $T->visitorID);
// Send, but skip person currently logged in..
if (!empty($ticketDisputeUsers)) {
$qDU = mysql_query("SELECT `name`,`email`,`language` FROM `" . DB_PREFIX . "portal`\n WHERE `id` IN(" . implode(',', $ticketDisputeUsers) . ")\n\t\t\t\t AND `id` != '{$LI_ACC->id}'\n\t\t\t\t GROUP BY `email`\n ORDER BY `name`\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
while ($D_USR = mysql_fetch_object($qDU)) {
$pLang = '';
$temp = PATH . 'content/language/' . $SETTINGS->language . '/mail-templates/dispute-reply.txt';
// Get correct language file..
if (isset($D_USR->language) && file_exists(PATH . 'content/language/' . $D_USR->language . '/mail-templates/dispute-reply.txt')) {
$pLang = $D_USR->language;
$temp = PATH . 'content/language/' . $D_USR->language . '/mail-templates/dispute-reply.txt';
}
$MSMAIL->addTag('{USER}', $LI_ACC->name);
$MSMAIL->addTag('{NAME}', $D_USR->name);
$MSMAIL->sendMSMail(array('from_email' => $SETTINGS->email, 'from_name' => $SETTINGS->website, 'to_email' => $D_USR->email, 'to_name' => $D_USR->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($T->id)), $emailSubjects['dispute-notify']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $replyToAddr ? $replyToAddr : ($SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email)), 'template' => $temp, 'language' => $pLang ? $pLang : $SETTINGS->language, 'alive' => 'yes'));
}
}
}
// Finish with message..
$ticketSystemMsg = $msg_showticket8;
}
}
}
foreach ($userList as $k => $v) {
$teamID = $k;
$name = $v[0];
$email = $v[1];
$email2 = $v[2];
$MSMAIL->addTag('{NAME}', $name);
$MSMAIL->sendMSMail(array('from_email' => $MSTEAM->emailFrom ? $MSTEAM->emailFrom : $MSTEAM->email, 'from_name' => $MSTEAM->nameFrom ? $MSTEAM->nameFrom : $MSTEAM->name, 'to_email' => $email, 'to_name' => $name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($ID)), $emailSubjects['new-ticket-team']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => $mailT, 'language' => $SETTINGS->language, 'alive' => 'yes', 'add-emails' => $email2));
}
}
// Send mail to global user if applicable and if the global user isn`t the one adding the ticket..
// Applies to department level filtering only, not assigned..
if (empty($_POST['assigned']) && $MSTEAM->id > 1) {
$GLOBAL = mswGetTableData('users', 'id', '1');
if (isset($GLOBAL->id) && $GLOBAL->notify == 'yes') {
$MSMAIL->addTag('{NAME}', $GLOBAL->name);
$MSMAIL->sendMSMail(array('from_email' => $MSTEAM->emailFrom ? $MSTEAM->emailFrom : $MSTEAM->email, 'from_name' => $MSTEAM->nameFrom ? $MSTEAM->nameFrom : $MSTEAM->name, 'to_email' => $GLOBAL->email, 'to_name' => $GLOBAL->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($ID)), $emailSubjects['new-ticket-team']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => $mailT, 'language' => $SETTINGS->language, 'add-emails' => $GLOBAL->email2));
}
}
}
// Log for closed..
if (isset($_POST['closed'])) {
$MSTICKET->historyLog($ID, str_replace(array('{user}'), array($MSTEAM->name), $msg_ticket_history['new-ticket-admin-close']));
}
$OK = 'ok';
}
}
}
}
$title = $msg_open;
$loadJQAPI = true;
$loadBBCSS = true;
?>
<div class="row-fluid homeTicketWrapper<?php
echo ++$lp == $T4Rows ? ' nobottomborder' : '';
?>
">
<a href="?p=view-dispute&id=<?php
echo $TICKETS->ticketID;
?>
">
<?php
echo $cutOff > 0 && strlen($TICKETS->subject) > $cutOff ? substr(mswSpecialChars($TICKETS->subject), 0, $cutOff - 2) . '..' : mswSpecialChars($TICKETS->subject);
?>
</a>
<span class="bar">
<?php
echo str_replace(array('{name}', '{priority}', '{date}', '{ticket}', '{count}'), array(mswSpecialChars($TICKETS->ticketName), mswCleanData($TICKETS->levelName), $MSDT->mswDateTimeDisplay($TICKETS->ticketStamp, $SETTINGS->dateformat), mswTicketNumber($TICKETS->ticketID), $TICKETS->disputeCount + 1), $msg_home45);
?>
</span>
</div>
<?php
}
} else {
?>
<p class="nothing_to_see smalltxt"><?php
echo $msg_home41;
?>
</p>
<?php
}
?>
</div>
$T = mswGetTableData('tickets', 'id', $T->id);
$ticketSystemMsg = $msg_public_ticket13;
}
}
// Add reply..
if (isset($_POST['process'])) {
define('T_PERMS', 't');
include PATH . 'control/system/accounts/account-ticket-reply.php';
}
// Is IP blank?
if ($T->ipAddresses == '' && $T->visitorID == $LI_ACC->id) {
$MSTICKET->updateIP($T->id);
$T->ipAddresses = mswIPAddresses();
}
// Variables..
$title = str_replace('{ticket}', mswTicketNumber($_GET['t']), $msg_showticket4);
include PATH . 'control/header.php';
$tpl = new Savant3();
$tpl->assign('TICKET', $T);
$tpl->assign('TXT', array($title, $msg_header11, $msg_header3, $msg_main11, $MSYS->levels($T->priority), $MSDT->mswDateTimeDisplay($T->ts, $SETTINGS->dateformat), $MSDT->mswDateTimeDisplay($T->ts, $SETTINGS->timeformat), $msg_viewticket75, $MSYS->department($T->department, $msg_script30), str_replace('{url}', 'index.php?t=' . $_GET['t'] . '&lk=yes', $msg_viewticket45), $msg_public_ticket, $msg_open19, $msg_newticket43, $msg_viewticket101, $msg_showticket5, $msg_viewticket78, $msg_newticket37, $msg_newticket38, $attachRestrictions, $bb_code_buttons, $msg_public_ticket3, $msg_public_ticket4, $msg_public_ticket9, $msg_viewticket27, $msg_public_ticket10));
$tpl->assign('COMMENTS', $MSPARSER->mswTxtParsingEngine($T->comments));
$tpl->assign('CUSTOM_FIELD_DATA', $MSFIELDS->display($T->id));
$tpl->assign('ATTACHMENTS', $MSTICKET->attachments($T->id));
$tpl->assign('TICKET_REPLIES', $MSTICKET->replies($T->id, mswSpecialChars($LI_ACC->name)));
$tpl->assign('ENTRY_CUSTOM_FIELDS', $MSFIELDS->build('reply', $T->department));
$tpl->assign('SYSTEM_MESSAGE', !empty($eFields) ? str_replace('{count}', count($eFields), $msg_public_ticket8) : $ticketSystemMsg);
// Post fields..will populate on refresh..
$tpl->assign('POST', array('comments' => isset($_POST['comments']) ? mswSpecialChars($_POST['comments']) : ''));
// Custom fields for form refresh..
$tpl->assign('CFIELDS', isset($_POST['comments']) ? $MSFIELDS->build('reply', $T->department) : '');
// Field flags for errors..
</div>
<?php
}
}
}
// Show ticket history..
if ($SETTINGS->ticketHistory == 'yes' && $MSTEAM->ticketHistory == 'yes') {
$qTH = mysql_query("SELECT * FROM `" . DB_PREFIX . "tickethistory`\n WHERE `ticketID` = '{$_GET['id']}'\n ORDER BY `ts` DESC\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
$historyRows = mysql_num_rows($qTH);
?>
<div class="block" style="margin-top:40px">
<p class="block-heading" id="hisblockhead">(<span id="hiscount"><?php
echo @number_format($historyRows);
?>
</span>) <?php
echo strtoupper($msg_viewticket110) . ' (#' . mswTicketNumber($_GET['id']);
?>
)<?php
echo $historyRows > 0 ? (USER_DEL_PRIV == 'yes' ? ' <a class="toggleFields pull-right" href="#" onclick="confirmMessageExecute(\'' . mswSpecialChars($msg_script_action) . '\',\'history\',\'0##' . $_GET['id'] . '\');return false"><i class="icon-remove"></i> ' . $msg_viewticket118 . '</a> ' : '') . '<a class="toggleFields pull-right" href="index.php?p=view-ticket&exportHistory=' . $_GET['id'] . '"><i class="icon-save"></i> ' . $msg_viewticket112 . '</a>' : '';
?>
</p>
<div class="block-body" style="max-height:300px;overflow:auto" id="historyArea">
<?php
if ($historyRows > 0) {
while ($HIS = mysql_fetch_object($qTH)) {
echo '<span class="historyEntry" id="history_entry_' . $HIS->id . '"><i class="icon-caret-right"></i> <span class="highlighter">' . $MSDT->mswDateTimeDisplay($HIS->ts, $SETTINGS->dateformat) . ' - ' . $MSDT->mswDateTimeDisplay($HIS->ts, $SETTINGS->timeformat) . '</span> - ' . mswCleanData($HIS->action) . (USER_DEL_PRIV == 'yes' ? ' <i class="icon-remove" style="cursor:pointer" onclick="mswRemoveHistory(\'' . $HIS->id . '\',\'0\')" title="' . mswSpecialChars($msg_public_history12) . '"></i>' : '') . '</span>';
}
} else {
?>
<p class="nodata"><?php
echo $msg_viewticket111;
public function ticketList($email, $lv, $count = false, $queryAdd = '')
{
global $msg_portal8, $msg_public_history7, $msg_portal7, $msg_portal21, $msg_showticket23, $msg_showticket24, $msg_script30, $msg_public_dashboard6, $msg_public_dashboard7;
$data = '';
$sch = '';
$qft = array();
$oft = 'ORDER BY `' . DB_PREFIX . 'tickets`.`id` DESC';
// Check for search mode..
if (isset($_GET['qt'])) {
// Load the skip words array..
include PATH . 'control/skipwords.php';
$chop = array_map('trim', explode(' ', urldecode($_GET['qt'])));
if (!empty($chop)) {
foreach ($chop as $word) {
if (!in_array($word, $searchSkipWords) && strlen($word) > 1) {
$word = strtolower($word);
$sch .= (!$sch ? '' : 'OR ') . "LOWER(`subject`) LIKE '%" . mswSafeImportString(mswCleanData($word)) . "%' OR LOWER(`comments`) LIKE '%" . mswSafeImportString(mswCleanData($word)) . "%'";
}
}
if ($sch) {
$qft[] = 'AND (' . $sch . ')';
}
}
}
// Order filters..
if (isset($_GET['order'])) {
switch ($_GET['order']) {
// Subject (ascending)..
case 'subject_asc':
$oft = 'ORDER BY `subject`';
break;
// Subject (descending)..
// Subject (descending)..
case 'subject_desc':
$oft = 'ORDER BY `subject` desc';
break;
// TicketID (ascending)..
// TicketID (ascending)..
case 'id_asc':
$oft = 'ORDER BY `ticketID`';
break;
// TicketID (descending)..
// TicketID (descending)..
case 'id_desc':
$oft = 'ORDER BY `ticketID` desc';
break;
// Priority (ascending)..
// Priority (ascending)..
case 'pr_asc':
$oft = 'ORDER BY `levelName`';
break;
// Priority (descending)..
// Priority (descending)..
case 'pr_desc':
$oft = 'ORDER BY `levelName` desc';
break;
// Department (ascending)..
// Department (ascending)..
case 'dept_asc':
$oft = 'ORDER BY `deptName`';
break;
// Department (descending)..
// Department (descending)..
case 'dept_desc':
$oft = 'ORDER BY `deptName` desc';
break;
// Date Updated (ascending)..
// Date Updated (ascending)..
case 'rev_asc':
$oft = 'ORDER BY `lastrevision`';
break;
// Date Updated (descending)..
// Date Updated (descending)..
case 'rev_desc':
$oft = 'ORDER BY `lastrevision` desc';
break;
// Date Added (ascending)..
// Date Added (ascending)..
case 'date_asc':
$oft = 'ORDER BY `' . DB_PREFIX . 'tickets`.`ts`';
break;
// Date Added (descending)..
// Date Added (descending)..
case 'date_desc':
$oft = 'ORDER BY `' . DB_PREFIX . 'tickets`.`ts` desc';
break;
}
}
// Service level and department filters..
if (isset($_GET['filter'])) {
$qft[] = 'AND `priority` = \'' . mswSafeImportString($_GET['filter']) . '\'';
}
if (isset($_GET['dept'])) {
$qft[] = 'AND `department` = \'' . mswSafeImportString($_GET['dept']) . '\'';
}
$lWrap = file_get_contents(PATH . 'content/' . MS_TEMPLATE_SET . '/html/tickets/tickets-last-reply-date.htm');
$q = mysql_query("SELECT SQL_CALC_FOUND_ROWS *,\n `" . DB_PREFIX . "tickets`.`id` AS `ticketID`,\n\t\t `" . DB_PREFIX . "tickets`.`ts` AS `ticketStamp`,\n\t `" . DB_PREFIX . "portal`.`name` AS `ticketName`,\n\t `" . DB_PREFIX . "departments`.`name` AS `deptName`,\n\t `" . DB_PREFIX . "levels`.`name` AS `levelName`\n\t\t FROM `" . DB_PREFIX . "tickets`\n\t\t LEFT JOIN `" . DB_PREFIX . "departments`\n\t ON `" . DB_PREFIX . "tickets`.`department` = `" . DB_PREFIX . "departments`.`id`\n\t\t LEFT JOIN `" . DB_PREFIX . "portal`\n\t ON `" . DB_PREFIX . "tickets`.`visitorID` = `" . DB_PREFIX . "portal`.`id`\n\t LEFT JOIN `" . DB_PREFIX . "levels`\n\t ON `" . DB_PREFIX . "tickets`.`priority` = `" . DB_PREFIX . "levels`.`id`\n\t OR `" . DB_PREFIX . "tickets`.`priority` = `" . DB_PREFIX . "levels`.`marker`\n WHERE `" . DB_PREFIX . "portal`.`email` = '{$email}'\n\t\t AND `isDisputed` = 'no'\n\t\t AND `spamFlag` = 'no'\n\t\t " . $queryAdd . "\n\t\t " . (!empty($qft) ? implode(mswDefineNewline(), $qft) : '') . "\n {$oft}\n\t\t LIMIT " . $lv[0] . "," . $lv[1] . "\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
if ($count) {
$c = mysql_fetch_object(mysql_query("SELECT FOUND_ROWS() AS `rows`"));
return isset($c->rows) ? $c->rows : '0';
}
while ($T = mysql_fetch_object($q)) {
$last = tickets::getLastReply($T->ticketID);
// Ticket starter..
$starter = mswSpecialChars($T->ticketName);
$lastRep = '';
$replyBy = '- - - -';
if ($last[0] != '0') {
$lastRep = str_replace(array('{date}', '{time}'), array($this->datetime->mswDateTimeDisplay($last[1], $this->settings->dateformat), $this->datetime->mswDateTimeDisplay($last[1], $this->settings->timeformat)), $lWrap);
$replyBy = $last[0];
}
$data .= str_replace(array('{ticket_id}', '{subject}', '{priority}', '{dept}', '{started_by}', '{url}', '{text_alt}', '{start_date}', '{start_time}', '{last_reply}', '{status}', '{icon}', '{users_in_dispute}', '{view}', '{last_reply_dashboard}'), array(mswTicketNumber($T->ticketID), mswSpecialChars($T->subject), tickets::levels($T->priority), $this->system->department($T->department, $msg_script30), $starter, '?t=' . $T->ticketID, mswCleanData($msg_portal8), $this->datetime->mswDateTimeDisplay($T->ticketStamp, $this->settings->dateformat), $this->datetime->mswDateTimeDisplay($T->ticketStamp, $this->settings->timeformat), $replyBy . $lastRep, $T->ticketStatus == 'open' ? $msg_showticket23 : $msg_showticket24, $T->ticketStatus == 'open' ? 'eye-open' : 'eye-close', '', $msg_public_dashboard6, tickets::dashboardStatus($T, 'no')), file_get_contents(PATH . 'content/' . MS_TEMPLATE_SET . '/html/tickets/' . ($queryAdd ? 'tickets-dashboard' : 'ticket-list-entry') . '.htm'));
}
return $data ? trim($data) : str_replace('{text}', $sch ? $msg_portal21 : ($queryAdd ? $msg_public_dashboard7 : $msg_portal7), file_get_contents(PATH . 'content/' . MS_TEMPLATE_SET . '/html/tickets/tickets-no-data.htm'));
}
}
}
// If something happened, lets inform the original ticket creator..
if ($count > 0 && !empty($new)) {
$pLang = '';
if ($USER->language && file_exists(LANG_BASE_PATH . $USER->language . '/mail-templates/html-wrapper.html')) {
$pLang = $USER->language;
}
$MSMAIL->addTag('{NAME}', $USER->name);
$MSMAIL->addTag('{TITLE}', $TICKET->subject);
$MSMAIL->addTag('{PEOPLE}', implode(mswDefineNewline(), $new));
$MSMAIL->addTag('{ID}', $tickID);
$MSMAIL->sendMSMail(array('from_email' => $SETTINGS->email, 'from_name' => $SETTINGS->website, 'to_email' => $USER->email, 'to_name' => $USER->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($tickID)), $emailSubjects['dispute-notify']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => LANG_PATH . 'admin-dispute-notification.txt', 'language' => $pLang ? $pLang : $SETTINGS->language, 'alive' => 'yes'));
}
}
$OK1 = true;
}
// Remove users..
if (isset($_POST['removeusers']) && isset($_GET['disputeUsers']) && USER_DEL_PRIV == 'yes') {
$MSTICKET->removeDisputeUsersFromTicket($msg_ticket_history['dis-user-rem']);
$OK2 = true;
}
// Department check..
if (mswDeptPerms($MSTEAM->id, $SUPTICK->department, $userDeptAccess) == 'fail') {
$HEADERS->err403(true);
}
$title = $msg_disputes8 . ' (#' . mswTicketNumber($_GET['disputeUsers']) . ')';
$loadJQAlertify = true;
include PATH . 'templates/header.php';
include PATH . 'templates/system/tickets/tickets-dispute-users.php';
include PATH . 'templates/footer.php';
<!--[if lt IE 7 ]> <body class="ie ie6"> <![endif]-->
<!--[if IE 7 ]> <body class="ie ie7"> <![endif]-->
<!--[if IE 8 ]> <body class="ie ie8"> <![endif]-->
<!--[if IE 9 ]> <body class="ie ie9"> <![endif]-->
<!--[if (gt IE 9)|!(IE)]><!-->
<body class="">
<!--<![endif]-->
<div class="block">
<p class="block-heading"><?php
echo strtoupper($msg_viewticket99);
?>
(#<?php
echo mswTicketNumber($SUPTICK->id);
?>
)</p>
<div class="notesPopup">
<textarea name="notes" rows="8" cols="40" id="notes"><?php
echo mswSpecialChars($SUPTICK->ticketNotes);
?>
</textarea>
<div class="btn-toolbar" style="margin-top:0;padding-top:0;text-align:center">
<button class="btn btn-primary" type="button" onclick="ms_updateTicketNotes('<?php
echo $SUPTICK->id;
?>
')"><i class="icon-ok"></i> <?php
</thead>
<tbody>
<?php
if (mysql_num_rows($q) > 0) {
while ($TICKETS = mysql_fetch_object($q)) {
$last = $MSPTICKETS->getLastReply($TICKETS->ticketID);
?>
<tr>
<td><a href="?p=view-ticket&id=<?php
echo $TICKETS->ticketID;
?>
" title="<?php
echo mswSpecialChars($msg_viewticket11);
?>
"><?php
echo mswTicketNumber($TICKETS->ticketID);
?>
</a>
<span class="ticketPriority"><?php
echo mswCleanData($TICKETS->levelName);
?>
</span>
</td>
<td onmouseover="jQuery('#icon_panel_<?php
echo $TICKETS->ticketID;
?>
').show()" onmouseout="jQuery('#icon_panel_<?php
echo $TICKETS->ticketID;
?>
').hide()"><?php
echo mswSpecialChars($TICKETS->subject);
if (isset($GLOBAL->name)) {
$MSMAIL->addTag('{NAME}', $GLOBAL->name);
$MSMAIL->sendMSMail(array('from_email' => $SETTINGS->email, 'from_name' => $SETTINGS->website, 'to_email' => $GLOBAL->email, 'to_name' => $GLOBAL->name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($ID)), $emailSubjects['new-ticket']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => PATH . 'content/language/' . $SETTINGS->language . '/mail-templates/new-ticket-admin.txt', 'language' => $SETTINGS->language, 'alive' => 'yes', 'add-emails' => $GLOBAL->email2));
}
// Send auto responder to person who opened ticket..
if (!defined('NEW_ACC_CREATION') && file_exists(LANG_PATH . 'mail-templates/new-ticket-visitor.txt')) {
$mailT = LANG_PATH . 'mail-templates/new-ticket-visitor.txt';
$pLang = $LI_ACC->language;
} else {
$mailT = PATH . 'content/language/' . $SETTINGS->language . '/mail-templates/new-ticket-visitor.txt';
}
$MSMAIL->addTag('{NAME}', $name);
$MSMAIL->sendMSMail(array('from_email' => $SETTINGS->email, 'from_name' => $SETTINGS->website, 'to_email' => $email, 'to_name' => $name, 'subject' => str_replace(array('{website}', '{ticket}'), array($SETTINGS->website, mswTicketNumber($ID)), $emailSubjects['new-ticket-vis']), 'replyto' => array('name' => $SETTINGS->website, 'email' => $SETTINGS->replyto ? $SETTINGS->replyto : $SETTINGS->email), 'template' => $mailT, 'language' => isset($pLang) ? $pLang : $SETTINGS->language));
// Write history log..
$MSTICKET->historyLog($ID, str_replace(array('{visitor}'), array($name), $msg_ticket_history['new-ticket-visitor']));
// All done..show relevant message..
$title = $msg_main2;
include PATH . 'control/header.php';
$tpl = new Savant3();
$tpl->assign('TXT', array($msg_public_ticket4, $msg_newticket13, str_replace(array('{ticket}', '{ticket_long}'), array($ID, mswTicketNumber($ID)), $msg_public_ticket5), $msg_public_ticket6));
$tpl->assign('ADD_TXT', $pass ? str_replace(array('{email}', '{pass}'), array($email, $pass), $msg_public_ticket7) : '');
$tpl->assign('ID', $ID);
// Global vars..
include PATH . 'control/lib/global.php';
$tpl->display('content/' . MS_TEMPLATE_SET . '/ticket-create-message.tpl.php');
include PATH . 'control/footer.php';
exit;
}
}
}
}