function is_working_day($datecalc)
{
global $config;
$date_formated = $datecalc;
$datecalc = strtotime($datecalc);
$date1 = getdate($datecalc);
if ($date1["wday"] == 0 or $date1["wday"] == 6) {
//Check if weekends are working days or not
if ($config["working_weekends"]) {
return 1;
} else {
return 0;
}
} else {
if (is_holidays($date_formated)) {
return 0;
}
}
return 1;
}
function check_incident_sla_max_response($id_incident)
{
$incident = get_incident($id_incident);
$sla_info = incidents_get_sla_info($incident['id_grupo']);
if ($sla_info != false) {
$id_sla_type = $sla_info['id_sla_type'];
switch ($id_sla_type) {
case 0:
//NORMAL SLA
/* If closed, disable any affected SLA */
if ($incident['estado'] == 6 || $incident['estado'] == 7) {
if ($incident['affected_sla_id']) {
$sql = sprintf('UPDATE tincidencia
SET affected_sla_id = 0
WHERE id_incidencia = %d', $id_incident);
process_sql($sql);
}
return false;
}
break;
case 1:
//THIRD PARTY SLA
/* If closed, disable any affected SLA */
if ($incident['estado'] != 6) {
if ($incident['affected_sla_id']) {
$sql = sprintf('UPDATE tincidencia
SET affected_sla_id = 0
WHERE id_incidencia = %d', $id_incident);
process_sql($sql);
}
return false;
}
break;
case 2:
//NORMAL SLA AND THIRD PARTY SLA
if ($incident['estado'] == 7) {
if ($incident['affected_sla_id']) {
$sql = sprintf('UPDATE tincidencia
SET affected_sla_id = 0
WHERE id_incidencia = %d', $id_incident);
process_sql($sql);
}
return false;
}
break;
}
}
$slas = incidents_get_incident_slas($id_incident, false);
$start = strtotime($incident['inicio']);
$now = time();
foreach ($slas as $sla) {
// Datetime/Time check when exists (version compatibility code), this
// was added as a 3.0 post-feature :-)
if (isset($sla["five_daysonly"]) || isset($sla["no_holidays"])) {
$dow = date("w", time());
$hod = date("G", time());
// Skip if we're on weekend
if ($sla["five_daysonly"] == 1 and ($dow == 0 or $dow == 6)) {
continue;
}
//Check if holidays enabled and today is holidays
$datecalc = date("Y-m-d", time()) . ' 00:00:00';
if ($sla["no_holidays"] == 1 and is_holidays($datecalc)) {
continue;
}
// Skip if we're out of job time
if ($sla["time_from"] != $sla["time_to"]) {
if ($sla["time_from"] > $hod or $sla["time_to"] < $hod) {
continue;
}
}
}
if ($now < $start + $sla['max_response'] * 3600) {
continue;
}
$sql = sprintf('UPDATE tincidencia
SET affected_sla_id = %d
WHERE id_incidencia = %d', $sla['id'], $id_incident);
process_sql($sql);
/* SLA has expired */
return $sla['id'];
}
return false;
}
