(inicio, actualizacion, titulo, descripcion,
id_usuario, estado, prioridad,
id_grupo, id_creator, notify_email, id_task,
resolution, id_incident_type, sla_disabled, email_copy, epilog)
VALUES ("%s", "%s", "%s", "%s", "%s", %d, %d, %d, "%s",
%d, %d, %d, %d, %d, "%s", "%s")', $timestamp, $timestamp, $title, $description, $id_user_responsible, $estado, $priority, $group_id, $id_creator, $email_notify, $id_task, $resolution, $id_incident_type, $sla_disabled, $email_copy, $epilog);
$id = process_sql($sql, 'insert_id');
if ($id !== false) {
/* Update inventory objects in incident */
update_incident_inventories($id, array($id_inventory));
$result_msg = ui_print_success_message(__('Successfully created') . ' (id #' . $id . ')', '', true);
$result_msg .= '<h4><a href="index.php?sec=incidents&sec2=operation/incidents_simple/incident&id=' . $id . '">' . __('Please click here to continue working with ticket #') . $id . "</a></h4>";
audit_db($config["id_user"], $config["REMOTE_ADDR"], "Ticket created", "User " . $config['id_user'] . " created ticket #" . $id);
incident_tracking($id, INCIDENT_CREATED);
//Add traces and statistic information
incidents_set_tracking($id, 'create', $priority, $estado, $resolution, $id_user_responsible, $group_id);
// Email notify to all people involved in this incident
if ($email_notify) {
mail_incident($id, $id_user_responsible, "", 0, 1);
}
//insert data to incident type fields
if ($id_incident_type > 0) {
$sql_label = "SELECT `label` FROM `tincident_type_field` WHERE id_incident_type = {$id_incident_type}";
$labels = get_db_all_rows_sql($sql_label);
if ($labels === false) {
$labels = array();
}
foreach ($labels as $label) {
$id_incident_field = get_db_value_filter('id', 'tincident_type_field', array('id_incident_type' => $id_incident_type, 'label' => $label['label']), 'AND');
$values_insert['id_incident'] = $id;
$values_insert['data'] = get_parameter(base64_encode($label['label']));
// DONT use MySQL NOW() or UNIXTIME_NOW() because
// Integria can override localtime zone by a user-specified timezone.
if ($config["change_incident_datetime"] && $creation_date && $creation_time) {
$timestamp = "{$creation_date} {$creation_time}";
} else {
$timestamp = print_mysql_timestamp();
}
$values = array('inicio' => $timestamp, 'actualizacion' => $timestamp, 'titulo' => $titulo, 'descripcion' => $description, 'id_usuario' => $usuario, 'closed_by' => $closed_by, 'estado' => $estado, 'prioridad' => $priority, 'id_grupo' => $grupo, 'id_creator' => $id_creator, 'notify_email' => $email_notify, 'id_task' => $id_task, 'resolution' => $resolution, 'id_incident_type' => $id_incident_type, 'id_parent' => $idParentValue, 'sla_disabled' => $sla_disabled, 'email_copy' => $email_copy, 'editor' => $editor, 'id_group_creator' => $id_group_creator, 'blocked' => $blocked, 'old_status' => $old_status, 'old_resolution' => $old_resolution);
$id = process_sql_insert('tincidencia', $values);
if ($id !== false) {
/* Update inventory objects in incident */
update_incident_inventories($id, get_parameter('inventories'));
$result_msg = '<h3 class="suc">' . __('Successfully created') . ' (id #' . $id . ')</h3>';
$result_msg .= '<h4><a href="index.php?sec=incidents&sec2=operation/incidents/incident_dashboard_detail&id=' . $id . '">' . __('Please click here to continue working with incident #') . $id . "</a></h4>";
//Add traces and statistic information
incidents_set_tracking($id, 'create', $priority, $estado, $resolution, $usuario, $grupo);
audit_db($config["id_user"], $config["REMOTE_ADDR"], "Ticket created", "User " . $config['id_user'] . " created incident #" . $id);
// Create automatically a WU with the editor ?
if ($config["incident_creation_wu"] == 1) {
$wu_text = __("WU automatically created by the editor on the incident creation.");
// Do not send mail in this WU
create_workunit($id, $wu_text, $editor, $config["iwu_defaultime"], 0, "", 1, 0);
}
// Email notify to all people involved in this incident
if ($email_notify) {
mail_incident($id, $usuario, "", 0, 1);
}
//insert data to incident type fields
if ($id_incident_type != 0) {
$sql_label = "SELECT `label` FROM `tincident_type_field` WHERE id_incident_type = {$id_incident_type}";
$labels = get_db_all_rows_sql($sql_label);
function api_update_incident($return_type, $user, $params)
{
$id_incident = $params[0];
$values['titulo'] = $params[1];
// Check if user and title is not empty and user exists
if (empty($values['titulo'])) {
return;
}
if (!check_user_incident($user, $id_incident)) {
return;
}
$timestamp = print_mysql_timestamp();
$values['descripcion'] = $params[2];
$values['epilog'] = $params[3];
$values['id_grupo'] = $params[4];
$values['prioridad'] = $params[5];
$values['resolution'] = $params[6];
$values['estado'] = $params[7];
$values['id_usuario'] = $params[8];
$id_parent = $params[9];
if ($id_parent != 0 && $id_parent != '') {
$values['id_parent'] = $params[9];
}
$values['id_incident_type'] = $params[10];
$values['extra_data'] = $params[11];
$values['extra_data2'] = $params[12];
$values['actualizacion'] = $timestamp;
if ($values['estado'] == 7) {
$values['cierre'] = $timestamp;
}
$id_incident_type = $values['id_incident_type'];
$old_incident = get_incident($id_incident);
if (!$old_incident['old_status2']) {
$values['old_status'] = $old_incident["old_status"];
$values['old_resolution'] = $old_incident["old_resolution"];
$values['old_status2'] = $values['estado'];
$values['old_resolution2'] = $values['resolution'];
} else {
if ($old_incident['old_status2'] == $values['estado'] && $old_incident['old_resolution2'] == $values['resolution']) {
$values['old_status'] = $old_incident["old_status"];
$values['old_resolution'] = $old_incident["old_resolution"];
$values['old_status2'] = $old_incident["old_status2"];
$values['old_resolution2'] = $old_incident["old_resolution2"];
} else {
$values['old_status'] = $old_incident["old_status2"];
$values['old_resolution'] = $old_incident["old_resolution2"];
$values['old_status2'] = $values['estado'];
$values['old_resolution2'] = $values['resolution'];
}
}
$old_status = api_get_status_incident($id_incident);
$values['old_status'] = $old_status;
$old_resolution = api_get_resolution_incident($id_incident);
$values['old_resolution'] = $old_resolution;
$new_status = $values['estado'];
$check_status = enterprise_hook("incidents_check_allowed_status", array($old_status, $new_status, false, true, true, $old_resolution));
if ($check_status == ENTERPRISE_NOT_HOOK) {
$check_status = true;
}
if ($values['estado'] == STATUS_CLOSED) {
//~ $check_resolution = enterprise_hook("incidents_check_allowed_resolution", array($resolution, $values['estado'], $id_incident, true));
$check_resolution = enterprise_hook("incidents_check_allowed_resolution", array($values['resolution'], $values['estado'], $id_incident, true));
if ($check_resolution == ENTERPRISE_NOT_HOOK) {
$check_resolution = true;
}
} else {
$check_resolution = true;
//~ $enterprise = enterprise_hook("incidents_check_allowed_resolution", array($resolution, $values['estado'], $id_incident, true));
$enterprise = enterprise_hook("incidents_check_allowed_resolution", array($values['resolution'], $values['estado'], $id_incident, true));
if ($enterprise != ENTERPRISE_NOT_HOOK) {
$values['resolution'] = 0;
}
}
if ($check_status && $check_resolution) {
$result = process_sql_update('tincidencia', $values, array('id_incidencia' => $id_incident));
//Add traces and statistic information
incidents_set_tracking($id_incident, 'update', $values['prioridad'], $values['estado'], $values['resolution'], $user, $values['id_grupo']);
//Add only update info
incident_tracking($id_incident, INCIDENT_UPDATED);
if ($id_incident_type != 0) {
//in the massive operations no change id_incident_type
$sql_label = "SELECT `label` FROM `tincident_type_field` WHERE id_incident_type = {$id_incident_type}";
$labels = get_db_all_rows_sql($sql_label);
if ($labels === false) {
$labels = array();
}
$num_params = 13;
foreach ($labels as $label) {
$values_type_field['data'] = $params[$num_params];
$id_incident_field = get_db_value_filter('id', 'tincident_type_field', array('id_incident_type' => $id_incident_type, 'label' => $label['label']), 'AND');
$values_type_field['id_incident_field'] = $id_incident_field;
$values_type_field['id_incident'] = $id_incident;
$exists_id = get_db_value_filter('id', 'tincident_field_data', array('id_incident' => $id_incident, 'id_incident_field' => $id_incident_field), 'AND');
if ($exists_id) {
process_sql_update('tincident_field_data', $values_type_field, array('id_incident_field' => $id_incident_field, 'id_incident' => $id_incident), 'AND');
} else {
process_sql_insert('tincident_field_data', $values_type_field);
}
$num_params++;
}
}
switch ($return_type) {
case "xml":
echo xml_node($result);
break;
case "csv":
echo $result;
break;
}
}
}
