function CreateChat($_internalUser, $_visitor, $_host = false, $custom = "", $etpl = "", $_customsInTranscript = true, $_externalSelf = true, $pdm = null)
{
global $CONFIG;
if (!empty($CONFIG["gl_sfc"]) && createSPAMFilter() || empty($this->ChatId)) {
return;
}
UserGroup::PersistentJoin($this->UserId, $this->SystemId);
$this->InternalUser = $_internalUser;
$this->InternalUser->SetLastChatAllocation();
$this->SetStatus(CHAT_STATUS_WAITING);
initData(array("INPUTS"));
queryDB(false, "INSERT INTO `" . DB_PREFIX . DATABASE_VISITOR_CHAT_OPERATORS . "` (`chat_id`,`user_id`,`jtime`,`status`) VALUES ('" . DBManager::RealEscape($this->ChatId) . "','" . DBManager::RealEscape($this->InternalUser->SystemId) . "'," . time() . "," . ($_host ? 0 : 1) . ");");
$this->CreateArchiveEntry($_internalUser, $_visitor, $custom, $etpl, $_customsInTranscript, $pdm);
if ($_internalUser->IsBot) {
define("CALLER_SYSTEM_ID", $_internalUser->SystemId);
$this->InternalActivate();
$this->ExternalActivate();
$this->SetStatus(CHAT_STATUS_ACTIVE);
} else {
if (!empty($_internalUser->AppDeviceId) && $_internalUser->AppBackgroundMode) {
$name = !empty($this->Fullname) ? $this->Fullname : getNoName($this->UserId . getIP());
$_internalUser->AddPushMessage($this->ChatId, $this->SystemId, $name, 0);
}
}
if (!empty($_GET["acid"])) {
$pchatid = base64UrlDecode($_GET["acid"]);
$result = queryDB(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` WHERE `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `chat_id`='" . DBManager::RealEscape($pchatid) . "' AND (`exit` > " . (time() - 30) . " OR `exit`=0) LIMIT 1;");
if ($result && DBManager::GetRowCount($result) == 1) {
$row = DBManager::FetchArray($result);
if (empty($row["waiting"])) {
$this->RepostChatHistory(2, $pchatid, $this->InternalUser->SystemId, 0, 0, $this->UserId . "~" . $this->UserId . "_OVL", $this->ChatId, $this->SystemId, true, false, $_externalSelf);
}
}
}
}
function processPosts($counter = 0)
{
global $USER, $STATS, $GROUPS, $INTERNAL, $LZLANG;
while (isset($_POST["p_p" . $counter])) {
if (STATS_ACTIVE) {
$STATS->ProcessAction(ST_ACTION_EXTERNAL_POST);
}
$id = md5($USER->Browsers[0]->SystemId . base64UrlDecode($_POST[POST_EXTERN_CHAT_ID]) . base64UrlDecode($_POST["p_i" . $counter]));
$senderName = !empty($USER->Browsers[0]->Fullname) ? $USER->Browsers[0]->Fullname : $LZLANG["client_guest"] . " " . getNoName($USER->UserId . getIP());
$post = new Post($id, $USER->Browsers[0]->SystemId, "", base64UrlDecode($_POST["p_p" . $counter]), time(), $USER->Browsers[0]->ChatId, $senderName);
foreach ($GROUPS as $groupid => $group) {
if ($group->IsDynamic && !empty($group->Members[$USER->Browsers[0]->SystemId])) {
foreach ($group->Members as $member => $persistent) {
if ($member != $USER->Browsers[0]->SystemId) {
if (!empty($INTERNAL[$member])) {
processPost($id, $post, $member, $counter, $groupid, $USER->Browsers[0]->ChatId);
} else {
processPost($id, $post, $member, $counter, $groupid, getValueBySystemId($member, "chat_id", ""));
}
}
}
$pGroup = $group;
}
}
foreach ($USER->Browsers[0]->Members as $systemid => $member) {
if (!empty($member->Declined)) {
continue;
}
if (!empty($INTERNAL[$systemid]) && !empty($pGroup->Members[$systemid])) {
continue;
}
if (!(!empty($pGroup) && !empty($INTERNAL[$systemid]))) {
processPost($id, $post, $systemid, $counter, $USER->Browsers[0]->SystemId, $USER->Browsers[0]->ChatId);
}
}
$autoReply = $USER->Browsers[0]->InternalUser->GetAutoReplies($post->Text, $USER->Browsers[0]);
if (!empty($autoReply)) {
$arpost = new Post($id = getId(32), $USER->Browsers[0]->InternalUser->SystemId, $USER->Browsers[0]->SystemId, $autoReply, time(), $USER->Browsers[0]->ChatId, $USER->Browsers[0]->InternalUser->Fullname);
$arpost->ReceiverOriginal = $arpost->ReceiverGroup = $USER->Browsers[0]->SystemId;
$arpost->Save();
foreach ($USER->Browsers[0]->Members as $opsysid => $member) {
$rpost = new Post($id, $USER->Browsers[0]->InternalUser->SystemId, $opsysid, $autoReply, time(), $USER->Browsers[0]->ChatId, $INTERNAL[$systemid]->Fullname);
$rpost->ReceiverOriginal = $rpost->ReceiverGroup = $USER->Browsers[0]->SystemId;
$rpost->Save();
}
}
$USER->AddFunctionCall("lz_chat_release_post('" . base64UrlDecode($_POST["p_i" . $counter]) . "');", false);
$counter++;
}
$counter = 0;
while (isset($_POST["pr_i" . $counter])) {
$post = new Post(base64UrlDecode($_POST["pr_i" . $counter]), "", "", "", "", "", "");
$post->MarkReceived($USER->Browsers[0]->SystemId);
$USER->AddFunctionCall("lz_chat_message_set_received('" . base64UrlDecode($_POST["pr_i" . $counter]) . "');", false);
$counter++;
}
}
function closeArchiveEntry($_chatId, $_externalFullname, $_externalId, $_internalId, $_groupId, $_email, $_company, $_phone, $_host, $_ip, $_question, $_transcriptSent = false, $_waitingtime, $_startResult, $_endResult)
{
global $CONFIG, $LZLANG;
$result = queryDB(true, "SELECT `voucher_id`,`endtime`,`transcript_text`,`iso_language`,`time` FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_type`=1 AND `chat_id`='" . DBManager::RealEscape($_chatId) . "' LIMIT 1;");
$row = DBManager::FetchArray($result);
languageSelect($row["iso_language"], true);
$etpl = $row["transcript_text"];
$etpl = applyReplacements($etpl, true, false, false);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_CHATS);
$_externalFullname = empty($_externalFullname) ? $LZLANG["client_guest"] . " " . getNoName($_externalId . $_ip) : $_externalFullname;
$filter = new Chat();
$filter->Generate($_chatId, $_externalFullname, true, true, $_question, $row["time"]);
$filter->PlainText = applyReplacements($filter->PlainText, true, false, false);
$filter->HTML = applyReplacements($filter->HTML, true, false, false);
if (!empty($filter->PlainText)) {
$etpl = str_replace("%localdate%", date("r", $filter->FirstPost), $etpl);
if (strpos($etpl, "%transcript%") === false && strpos($etpl, "%mailtext%") === false) {
$etpl .= $filter->PlainText;
} else {
if (strpos($etpl, "%transcript%") !== false) {
$etpl = str_replace("%transcript%", $filter->PlainText, $etpl);
} else {
if (strpos($etpl, "%mailtext%") !== false) {
$etpl = str_replace("%mailtext%", $filter->PlainText, $etpl);
}
}
}
} else {
$etpl = "";
}
$etpl = str_replace(array("%email%", "%eemail%"), $_email, $etpl);
$etpl = str_replace(array("%fullname%", "%efullname%"), $_externalFullname, $etpl);
$etpl = str_replace("%rating%", getRatingAVGFromChatId($_chatId), $etpl);
$name = !empty($_externalFullname) ? ",`fullname`='" . DBManager::RealEscape($_externalFullname) . "'" : "";
queryDB(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `external_id`='" . DBManager::RealEscape($_externalId) . "',`closed`='" . DBManager::RealEscape(time()) . "'" . $name . ",`internal_id`='" . DBManager::RealEscape($_internalId) . "',`group_id`='" . DBManager::RealEscape($_groupId) . "',`html`='" . DBManager::RealEscape($filter->HTML) . "',`plaintext`='" . DBManager::RealEscape($filter->PlainText) . "',`transcript_text`='" . DBManager::RealEscape($etpl) . "',`email`='" . DBManager::RealEscape($_email) . "',`company`='" . DBManager::RealEscape($_company) . "',`phone`='" . DBManager::RealEscape($_phone) . "',`host`='" . DBManager::RealEscape($_host) . "',`ip`='" . DBManager::RealEscape($_ip) . "',`gzip`=0,`wait`='" . DBManager::RealEscape($_waitingtime) . "',`accepted`='" . DBManager::RealEscape($_startResult) . "',`ended`='" . DBManager::RealEscape($_endResult) . "',`transcript_sent`='" . DBManager::RealEscape(empty($CONFIG["gl_soct"]) && empty($CONFIG["gl_scct"]) && empty($CONFIG["gl_scto"]) && empty($CONFIG["gl_sctg"]) || empty($etpl) || $filter->ElementCount == 0 || $_transcriptSent ? "1" : "0") . "',`question`='" . DBManager::RealEscape(cutString($_question, 255)) . "' WHERE `chat_id`='" . DBManager::RealEscape($_chatId) . "' AND `closed`=0 LIMIT 1;");
$result = queryDB(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `channel_id`='" . DBManager::RealEscape($_chatId) . "';");
if ($result && ($rowc = DBManager::FetchArray($result))) {
$Ticket = new Ticket($rowc["ticket_id"], true);
$Ticket->LinkChat($rowc["channel_id"], $rowc["id"]);
}
}
initChat();
}
}
if (!empty($USER->Browsers[0]->Forward) && !$USER->Browsers[0]->Forward->Received && $USER->Browsers[0]->Forward->Processed) {
$USER->Browsers[0]->Forward->Save(true, true);
$ACTIVE_OVLC = !$USER->Browsers[0]->Declined;
}
}
if (!empty($USER->Browsers[0]->ChatId)) {
$USER->AddFunctionCall("lz_chat_id='" . $USER->Browsers[0]->ChatId . "';", false);
}
$HTML = "";
$USER->Browsers[0]->VisitId = $USER->VisitId;
while (!empty($_GET["mi" . $pc])) {
$id = !empty($_GET["mrid" . $pc]) ? $_GET["mrid" . $pc] : md5($USER->Browsers[0]->SystemId . $USER->Browsers[0]->ChatId . $_GET["mi" . $pc]);
$senderName = !empty($USER->Browsers[0]->Fullname) ? $USER->Browsers[0]->Fullname : $LZLANG["client_guest"] . " " . getNoName($USER->UserId . getIP());
$post = new Post($id, $USER->Browsers[0]->SystemId, "", base64UrlDecode($_GET["mp" . $pc]), !empty($_GET["mc" . $pc]) ? $_GET["mc" . $pc] : time(), $USER->Browsers[0]->ChatId, $senderName);
$post->BrowserId = $BROWSER->BrowserId;
if (!empty($_GET["mpti" . $pc])) {
$post->Translation = base64UrlDecode($_GET["mpt" . $pc]);
$post->TranslationISO = base64UrlDecode($_GET["mpti" . $pc]);
}
$saved = false;
if (!$USER->Browsers[0]->Waiting) {
foreach ($GROUPS as $groupid => $group) {
if ($group->IsDynamic && $USER->Browsers[0]->Status == CHAT_STATUS_ACTIVE && !empty($group->Members[$USER->Browsers[0]->SystemId])) {
foreach ($group->Members as $member => $persistent) {
if ($member != $USER->Browsers[0]->SystemId) {
if (!empty($INTERNAL[$member])) {
processPost($id, $post, $member, $pc, $groupid, $USER->Browsers[0]->ChatId);
} else {