/**
* Creates new Ticket and redirects to its page
*
* @return \Illuminate\Http\RedirectResponse
* @throws \ValidationException
*/
public function onTicketCreate()
{
$data = post();
$this->helpers->validateTicket($data);
$creator = \Auth::getUser();
$ticketPage = Settings::get('address');
$newStatus = TicketStatus::where('name', 'New')->first()->id;
$content = $this->purifyTicket($data['content']);
$ticket = new Ticket();
$ticket->hash_id = 'temp';
$ticket->category_id = $data['category'];
$ticket->creator_id = $creator->id;
$ticket->email = $creator->email;
$ticket->website = $data['website'];
$ticket->topic = $data['topic'];
$ticket->content = $content;
$ticket->status = $newStatus;
$ticket->save();
$hashId = $this->helpers->generateHashId($ticket->id);
$ticket->hash_id = $hashId;
$ticket->save();
$this->page['hash_id'] = $hashId;
$this->helpers->newTicketHandler($hashId);
$mailer = new SupportMailer();
$address = Settings::get('address');
$vars = ['ticket_number' => $ticket->hash_id, 'ticket_link' => $address . '/' . $ticket->hash_id];
$mailer->sendAfterTicketCreated($creator->email, $vars);
return \Redirect::to($ticketPage . $hashId);
}
/**
* Deletes checked ticket statuses.
*/
public function index_onDelete()
{
if (($checkedIds = post('checked')) && is_array($checkedIds) && count($checkedIds)) {
foreach ($checkedIds as $ticketstatusId) {
if (!($ticketstatus = TicketStatus::find($ticketstatusId))) {
continue;
}
$ticketstatus->delete();
}
Flash::success(Lang::get('keios.support::lang.ticketstatuses.delete_selected_success'));
} else {
Flash::error(Lang::get('keios.support::lang.ticketstatuses.delete_selected_empty'));
}
return $this->listRefresh();
}
/**
* Before Update method
*
* Changes from new to assigned if detects assigned user
*/
public function beforeUpdate()
{
$user = $this->user_id;
$statusId = $this->status->id;
$newStatus = TicketStatus::where('name', 'New')->first()->id;
$assignedStatus = TicketStatus::where('name', 'Assigned')->first()->id;
if ($user != null && $statusId == $newStatus) {
$this->status_id = $assignedStatus;
}
}
