/**
* Execute the job.
*
* @return void
*/
public function handle(TicketActionInterface $action, TimeLogInterface $time, TicketInterface $ticket)
{
$exist = $ticket->find($this->data->get('ticket_id'));
if ($exist->status == $this->data->get('type')) {
throw Exception('Action can not be ' . $this->data->get('type') . ' on an existing ' . $exist->status . ' ticket.');
}
$action = $action->create($this->data->except(['hours', 'time_at', 'defer_event'])->toArray());
//update timelog
if ($this->data->get('hours') > 0 && in_array($this->data->get('type'), ['reply', 'comment', 'closed', 'resolved', 'open'])) {
$this->updateTimeLog($action, $time);
}
// update ticket
$ticket->update($this->getTicketAttrs($exist), $exist->id);
//throw event
if (!$this->data->get('defer_event')) {
event(new ActionCreatedEvent($action));
}
return $action;
}
/**
* Execute the job.
*
* @return void
*/
public function handle(TicketInterface $ticket, TicketActionInterface $action)
{
$ticketOld = $ticket->find($this->data->get('ticket_id'));
$actionOld = $action->findWhere(['ticket_id' => $this->data->get('ticket_id'), 'type' => 'create'])->first();
// dd($this->data);
$ticket->update($this->data->only(['user_id', 'priority', 'org_id'])->toArray(), $this->data->get('ticket_id'));
$action->update($this->data->only(['body', 'title'])->toArray(), $actionOld->id);
$ticketUpdated = $ticket->find($this->data->get('ticket_id'));
$actionUpdated = $action->find($actionOld->id);
$changes = array_merge($this->getActionChanges($actionOld, $actionUpdated), $this->getTicketChanges($ticketOld, $ticketUpdated));
if (empty($changes)) {
return null;
}
$action = $this->createEditAction($action, $changes);
$action->ticketOld = $ticketOld;
$action->actionOld = $actionOld;
$action->ticketUpdated = $ticketUpdated;
//throw event
if (!$this->data->get('defer_event')) {
event(new ActionCreatedEvent($action));
}
return $action;
}
