コード例 #1
0
ファイル: zd_Tickets.php プロジェクト: nunoabc/Web2
 function fetchFromZendesk()
 {
     $GLOBALS['log']->error("Refetch ticket " . $this->nice_id);
     $this->initGroups();
     if (!empty($this->nice_id)) {
         $xml = $this->connection->get('tickets/' . $this->nice_id . '/events');
         $comments = new SimpleXMLElement($xml);
         $this->comments = array();
         foreach ($comments->comment as $comment) {
             $this->comments[] = array('author_id' => $comment->{'author-id'}, 'created_at' => strftime('%F %T', strtotime($comment->{'created-at'})), 'is_public' => $comment->{'is-public'} == 'true', 'type' => $comment->type, 'value' => str_replace(array("\r\n", "\n", "\r"), '<br/>', $comment->value), 'author_name' => $comment->author->name, 'author_email' => $comment->author->email, 'author_photo_url' => str_replace('http://', 'https://', $comment->author->{'photo-url'}));
             $this->users[(int) $comment->{'author-id'}] = $comment->author->name;
         }
         $xml = $this->connection->get(ZENDESK_TICKETS, array('id' => $this->nice_id));
         $ticket = new SimpleXMLElement($xml);
         $this->subject = $ticket->subject;
         $this->name = '#' . $this->nice_id . ' \'' . $this->subject . '\'';
         $this->description = $ticket->description;
         $this->tags = $ticket->{'current-tags'};
         $this->cc_list = $ticket->{'current-collaborators'};
         $this->score = $ticket->score;
         $this->status = (int) $ticket->{'status-id'};
         $this->type = (int) $ticket->{'ticket-type-id'};
         $this->priority = (int) $ticket->{'priority-id'};
         $this->via = (int) $ticket->{'via-id'};
         $this->group_id = (int) $ticket->{'group-id'};
         $this->group_name = $this->groups[$this->group_id]['name'];
         $this->organization_id = (int) $ticket->{'organization-id'};
         $this->organization_name = $this->getOrganizationName($this->organization_id);
         $this->requester_id = (int) $ticket->{'requester-id'};
         $this->requester_name = array_key_exists($this->requester_id, $this->users) ? $this->users[$this->requester_id] : $this->requester_id;
         $this->assignee_id = (int) $ticket->{'assignee-id'};
         $this->assignee_name = array_key_exists($this->assignee_id, $this->users) ? $this->users[$this->assignee_id] : $this->assignee_id;
         $this->created_at = strftime('%F %T', strtotime($ticket->{'created-at'}));
         $this->updated_at = strftime('%F %T', strtotime($ticket->{'updated-at'}));
         $this->assigned_at = $ticket->{'initially-assigned-at'} != '' ? strftime('%F %T', strtotime($ticket->{'initially-assigned-at'})) : null;
         $this->solved_at = $ticket->{'solved-at'} != '' ? strftime('%F %T', strtotime($ticket->{'solved-at'})) : null;
         $this->due_date = $this->type == 4 ? strftime('%F', strtotime($ticket->{'due-date'})) : null;
         $this->initFields();
         foreach ($ticket->{'ticket-field-entries'}->{'ticket-field-entry'} as $customfield) {
             $field_id = (int) $customfield->{'ticket-field-id'};
             if (array_key_exists($field_id, $this->fields)) {
                 $this->fields[$field_id]['value'] = $customfield->value;
                 if (array_key_exists('options', $this->fields[$field_id])) {
                     $this->fields[$field_id]['display'] = $this->fields[$field_id]['options'][(string) $customfield->value];
                 } else {
                     $this->fields[$field_id]['display'] = preg_replace('/\\n/', '<br/>', (string) $customfield->value);
                 }
             }
         }
         $perm = $ticket->permissions;
         if ($perm) {
             $this->can_update = $perm->{'can-update-ticket'} == 'true';
             $this->can_edit_tags = $perm->{'can-edit-ticket-tags'} == 'true';
             //$this->can_comment = ($perm->{'can-make-comments'} == 'true');
             $this->can_comment = true;
             $this->can_public_comment = $perm->{'can-make-public-comments'} == 'true';
         } else {
             $this->can_update = true;
             $this->can_edit_tags = true;
             $this->can_comment = true;
             $this->can_public_comment = true;
         }
         parent::save(false);
     }
 }
コード例 #2
0
ファイル: view.associated.php プロジェクト: nunoabc/Web2
 private function retrieveTickets()
 {
     $tickets = array();
     try {
         $xml = $this->connection->get(ZENDESK_SEARCH, array('query' => array('query' => $this->getZendeskQuery(), 'per_page' => $this->per_page, 'page' => $this->page, 'sort' => $this->sort, 'order_by' => $this->order_by)));
     } catch (Exception $e) {
         if ($e->getMessage() == "Query too long") {
             $this->error_message = "Cannot display ticket information as there are too many contacts to search. Please set \"Zendesk Organization\" for this account.";
         } else {
             $this->error_message = $e->getMessage();
         }
         return $tickets;
     }
     if ($xml === false) {
         $this->error_message = "Could not connect to Zendesk " . $this->connection->url() . " using " . $this->connection->username;
     } else {
         libxml_use_internal_errors(true);
         try {
             $results = new SimpleXMLElement($xml);
         } catch (Exception $e) {
             $this->error_message = "Unrecognized response from Zendesk " . $this->connection->url();
         }
         if ($this->error_message == null) {
             $this->result_count = $results->attributes()->count;
             $this->pages = ceil($this->result_count / $this->per_page);
             foreach ($results->record as $result) {
                 $nice_id = $result->{'nice-id'};
                 $ticket = new zd_Tickets_sugar();
                 $ticket->retrieve_by_string_fields(array('nice_id' => $nice_id));
                 $ticket->nice_id = $nice_id;
                 $ticket->subject = $result->subject;
                 $ticket->status = (int) $result->{'status-id'};
                 $ticket->type = (int) $result->{'ticket-type-id'};
                 $ticket->priority = (int) $result->{'priority-id'};
                 $ticket->created_at = strftime('%F %T', strtotime($result->{'created-at'}));
                 $ticket->updated_at = strftime('%F %T', strtotime($result->{'updated-at'}));
                 $ticket->description = $result->description;
                 $ticket->save();
                 $tickets[] = $ticket;
             }
         }
     }
     return $tickets;
 }